Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half delivery came and I had to chase wickes for the missing order. Called call centre about 7 times to get false promises and to be on hold for 45mins and then to be cut off twice. Requested for a call back from management 3 times and no one called me back. Still havnt had my order after 5 days!!! Poor customer service from a big branded name. Very disappointed.”

Helpful Report

Posted 4 years ago

“I bought my kitchen from wicks in 2018. Was recommended a so called best fitter by the lady who planned my kitchen. Fitter was smooth talking, employed all workers from other countries who did not speak any English boss was never around so to communicate was difficult with these guys. The very first week there was a gas leak as these guys were not gas safe registered. I'm lucky to be alive and my house not blown away. Washing machine was not fitted properly so when used for the first time I had to stop as it was shaking so badly I thought it will jump out of the cabinet as I have all integrated appliances same with my dish washer which I can't use. Outlet pipes are or jumbled under kitchen sink. All the appliances have started to go wrong. Within a year I had to change my oven still not okay. Go without a kitchen but don't buy your new kitchen from Wicks. Poor and shoddy service from start to finish.”

Helpful Report

Posted 4 years ago

“Received a Keter storage box - £118. Assembled it - it took many hours as I am a pensioner - this is a lot of time and money for me. When I came to fit the last part - a door - it had the hinge fitting broken off. I simply requested a replacement door from Wickes - as thats the only thing needed. I was told I had to dissassemble the whole item, repack in its box (it didnt come in a box - just plastic wrap) - and then I had to arrange collection. I told them as a pensioner this is something I cannot do. I was told - thats their policy. The first - and last time I will ever buy from Wickes. I will now contact Trading Standards etc to see if they can help - and as I am retired I will make as many posts as I can to alert others. Wickes - its not a good idea to upset pensioners. Buyers - you have been warned.”

Helpful Report

Posted 4 years ago

“Refunds l order 2 doors from wickes and they came damaged apparently keeps happening due to packaging that's why they are not in the stores.But seems to still be happening at the warehouse! Still not received my refund for the doors yet got my refund for the delivery which was paid at the same time to the same company?it can take up to 14 days for refund why is this?you take my money and keep it to use!!do not buy online at least in the shop you get your money back straight away disgusting service.”

Helpful Report

Posted 4 years ago

“i ordered a garden gate online, just before lockdown, i didnt unwrap and check it as i am disabled, the person who was fitting the gate didnt come until after lockdown, unwrapped the gate and it was damaged in 3 places, i rung customer services and sent a letter for a refund but they have refused, so now i have a gate that is not fit for purpose and £88 down and in these unprecedented times you would think there would have been a bit of discretion but no. obviously not bothered about customers, so my advice is do not buy a garden gate without seeing it in the store . what a shambles this service is. i would have thought that it it iilegal to sell something that is not fit for purpose, and not as described !!!!!”

Helpful Report

Posted 4 years ago

“BUYER BEWARE.I ordered my kitchen online but due to coronavirus my builder was late installing.Slight change to my design meant 4 large end panels were no longer required amounting to £300 pound roughly but I needed to buy more stuff amounting to over £500.BUT GUESS WHAT! My 30 day returns limit had passed so I'm stuck with 4 large panels and still have to by more from this company when they have been really helpful to me NOT.I work for the NHS and i hope if they have a problem and need to return, they get the same responses I have.”

Helpful Report

Posted 4 years ago

“Wickes kitchen customer service awful. Delivery of kitchen took 6 weeks to complete. Four separate delivery days to complete after separate calls to customer service with 30 minutes on hold. I then had to reschedule tradesmen after each delivery date because I was each time I told all items would be delivered and they were not.”

Helpful Report

Posted 4 years ago

“I ordered a brand-new kitchen from Wickes in December 2019; everything went smoothly at the planning stage. The kitchen was delivered and about a week later my kitchen installer came around to install it (this was the earliest he could install it), on installing the worktops he noticed they were warped/bowed in the middle so there was a gap where the sink sat and it was not flush where the 2 worktops met (laminate worktops). Went back to Wickes and they basically just fobbed me off with excuses then ignored my emails until I found an email for Customer Relations, the first excuse was that the worktop was not installed correctly but they did not clarify how they were installed incorrectly, second excuse was that I did not use the 72 hour window to report this damaged item however, I explained to them the worktops did not look damaged on delivery, you could not tell they were warped/bowed by just looking at them and a customer will not know to check this. The final excuse was the worktops were not stored correctly by myself, the delivery team placed the worktops flat so I do not understand how they came to this conclusion. At the end Wickes replied: "Unfortunately, Wickes will not be able to help in this instance as every time I have reported the issue further the answer is still an install/storage issue." I used Wickes to avoid issue however they have been terrible to deal with, once they sell it they are not interested, they suggest I purchase new worktops and Sheridan’s (Wickes supplier) will give me 50% off, so I am expected to purchase new worktops to replace faulty ones provided to me in the first place and pay someone to fit them again. Personally, I will be avoiding Wickes for such purchases in the future however, if you do purchase such an item, check the items with a spirit level at delivery and report anything back to them within 72 hours or they will not help. Also pay via Credit Card so you can get the bank involved when they fob you off as I am sure they will, unfortunately I did not pay by credit card so I now have uneven worktops which I need to sort out.”

Wickes 1 star review on 18th August 2020

Helpful Report

Posted 4 years ago

“Look at the reviews it tells the same story,don’t trust anything you read online about stock level,went to buy a jet wash said 2 in stock,all that they had was an empty box.Months later went to buy LED plinth lights said 2 in stock went all way to store guess what? Yip none in stock.Same story on every review how anybody would spend thousands on a kitchen or bathroom is beyond me or expect anything delivered only buy from Wickes if it’s on shelf and your in store and even then I would open box before you take it home if possible because if you have anything missing good luck trying to solve it”

Helpful Report

Posted 4 years ago

“Had a Keter garden storage unit delivered today. Opening the box we found bits of plastic chipped off in various places, steel frame bent, and multiple cracks. Wish I’d read Wickes reviews before we ordered! I will be making a complaint but going by other reviews it’s not going to make any difference at all is it? Never again, will I purchase anything from Wickes!!!’”

Wickes 1 star review on 15th August 2020

Helpful Report

Posted 4 years ago

“This is specifically about Wickes online and delivery service. The shops are good and became my goto DIY store once B&Q starting having those vast US-style warehouses. I bought a flat pack kitchen from Wickes online. - Their website is poorly designed and inefficient to use. - Their payment system is unreliable - it actually looked like I'd ordered then it cancelled it due to some combination of what I was buying. It was just fortunate that I double checked otherwise I'd have been wondering why it was not delivered a couple of days later. - Speaking of which: it wasn't delivered on time! Their website says Next Day delivery. It offered me deliveries two days later. I'm still waiting for delivery, so perhaps a better description would be Next Week delivery. - Wickes use an awful, unreliable courier service called DX. Unless they change who they use, they will lose online customers. As it stands I will avoid using Wickes online, but will continue to visit their stores.”

Helpful Report

Posted 4 years ago

“Terrible experience Totally unprofessional, no consideration for customers. Just Look at the reviews they speak for themselves as long as they got your money they really do not care what happens after that. 2nd Time they made arrangement to delivery and day off again with DX and no show again I waited in all day for the delivery and still it did not arrive we are at another weekend when I need this tool. That’s now 2 days at home to receive the Wickes delivery 1 trying to delivery to the wrong house. And l presume a no show. This is now very frustrating as I am being told thing that are not happening. There is my house name on my gates it’s quite clearly marked.”

Helpful Report

Posted 4 years ago

“Wickes plc are a dishonest, uncaring, unprofessional, complete in consideration for customers. I ordered a parasol which arrived trashed direct from supplier. My money ha been debited from my bank account and they are stalling to refund. I will be contacting the police on this matter as the service is corrupt. Even got Ben swearing down the phone to me. This is the worst company I've ever had to deal with.”

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Posted 4 years ago

“Have used Wickes a few times recently using both, Click & collect & delivery service, both worked really well but can't say the same about the staff in store! The lady that seved me was rude, abrupt & really couldn't be bothered, she used no manners what so ever, even sighed and shook her head at me at one point!”

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Posted 4 years ago

“Terrible experience. Ordered 2 of a product (needed 5 really, but apparently only 2 in stock). Told when they were picking it that there was only 1 in stock. A few days later, I ordered another 1, which it said was in stock again, and got another call to say it was no longer in stock. If only they'd update their website with accurate stock levels. I don't go into the store at the moment, because they make you queue for ages, so what other option than to give up buying from them.”

Helpful Report

Posted 4 years ago

“Went to the Macclesfield store on Sunday to buy 15 boxs of tiles only wire trolleys available manager eventually found a suitable trolley . Asked an older female member of staff where the tiles where in store, happen to comment that the revised store layout was not customer friendly to which she responded "Then I won't help you" when I went to speak to the manager he was not available!!!!! Never again”

Helpful Report

Posted 4 years ago

“Wickes delivery and outsourced courier service is the worst I have encountered. It is very difficult to contact their customer services and when you eventually do - to say their staff are untrained impolite and dishonest is an understatement Do not make any purchases from Wickes which require delivery”

Helpful Report

Posted 4 years ago

“Never mind the poor deliveries today I was being incorrectly charged for an item that was totally different to the product at Wimbledon stores and when I pointed out I was told I am going by the stapled label on the product.He agreed the specification being different but instead of finding out the correct price proceeded for my refund as requested and told his colleague to go put item back on the shelf to cheat somebody else- so watch out.”

Helpful Report

Posted 4 years ago

“Don’t use Wickes. Waited in all day for pickup that didn’t materialise despite talking to 6 different customer reps who had assured me it would be (9 hour slot).Supplier would not accept liability for damaged radiator despite sending a replacement for undamaged part ( I’d sent photo)”

Helpful Report

Posted 4 years ago

“Stayed in Friday for this delivery that… Stayed in Friday for this delivery that did not turn up. Had a delivery date from wickes this friday 7th and Text from delivery Company DX Saying my Delivery Time, Tool Was needed for work over weekend no notification from wickes that the delivered was not going to be delivered. this is not the first time this has happened with wickes cant get hold of anything as soon as they have your money. there is no customer care. Very poor service it does not cost them any thing when they let there customers down but cost me a days holiday waiting in for the delivery.”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,702 reviews