Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to do a garden project during lockdown but didnt have enough paint left so ordered some more from wickes for delivery which would take 3 weeks due to the current situation - started my project and then waited patiently for the rest of my paint to arrive - less that 12 hours before delivery was due I got a call to say they didnt have most of my order despite already taking my money for it 3 weeks previous (surely they knew then they couldnt complete my order - or they should have put it aside ready) - so I am left with a half finished job and no paint available to even finish it completely - I cant get the same colour elsewhere so have no choice but to start the whole thing again in a different colour - what a waste of time and money - worse still they told me it will take over a week to get a refund on this so am really not happy at all - the customer service was awful and Im really angry about this especially as they then had the cheek to charge me postage deducted from my refund for the 1 out of 10 items they could deliver - def wouldnt ever use wickes again thats for sure - was my first time shopping at wickes and will def be my last - If I go back online and add it to my basket again it still says its available so another customer could end up disappointed and out of pocket too.”

Helpful Report

Posted 4 years ago

“Folkestone store the staff are very rude and reply's are if you don't like it shop else where. plus also in the store they refuse to accept cash now. The company has gone right down hill I will not be using them again.”

Helpful Report

Posted 4 years ago

“Continually very bad customer service. Staff are always less than happy to help( even before Covid 19)! I actually applied for a job when unemployed too. Took my CV in, personally, never heard. When I went in to ask about it, I was told it had probably been lost. Today I went looking for garden bark and exterior garage o POP ain’t. I couldn’t find the paint so I asked a member of staff. All he did was point. When I asked him to show me, he refused and just continued to point. I left, without buying anything. Customer Service in your Farnborough store is non existent”

Helpful Report

Posted 4 years ago

“The customer service reps all lie and I don't exaggerate! If your order goes wrong, good luck getting it rectified. YOU WILL REGRET YOU EVER PLACING AN ORDER WITH THIS WASTE OF SPACE OF A BUSINESS!”

Helpful Report

Posted 4 years ago

“Wickes order number 433401200. A plastic shed ordered 23 March,delivered with a smashed panel.I have emailed 6 times,no reply.I have telephoned 6 times, no reply. This is now 2 Months later, you had my money but I have no shed! You are useless!!!”

Helpful Report

Posted 4 years ago

“Ordered 5 bags of dansand waited in for courier 7am to 7pm rang customer services took 45 mins to be told i signed for it at 9am dx couriers never again so frustrating still waiting”

Helpful Report

Posted 4 years ago

“I telephoned Wickes in Wakefield this morning to ask how I could purchase a Hozelock Compact 2 in 1, a Hozelock Sprinkler and a Hozelock multi spray head. I asked because I am 73 and I am classed as extremely vulnerable and so did not wish to enter the store. The woman on the phone said that Wickes staff were vulnerable as well (fair point) and if I wanted it I would have to go in store and get it or I could Click & Collect. I went on line, checked availability, put the items in my basket, selected click and collect then a banner came up to say that click & collect wasn't available at this store. I repeated the process again for the Barnsley store and the same banner appeared. I telephoned Wakefield again and spoke to the same woman who frankly couldn't have cared less. I rang my son in law who said that he would go to Wakefield and get these items for me, about 20 minutes after leaving me he phoned to say that staff told him that the Compact 2 in 1 hose reel was not in stock. I told him that their website showed 4 in stock a hour earlier and when I checked again then it still showed 4 in stock. My son in law found another member of staff who he said just wasn't bothered at all. He left Wickes and went to Argos where he got me everything that I wanted, in future Wickes gets a wide berth from me.”

Helpful Report

Posted 4 years ago

“Edinburgh store - click & collect service not being manned due to staff shortages - understandable but rude customer service personnel inexcusable. The store itself is an accident waiting to happen with trolleys loaded with goods blocking aisles and preventing access to products. Social distancing measures poorly implemented. Have to return tomorrow to collect my click and collect goods that weren’t available because this is not being manned.”

Helpful Report

Posted 4 years ago

“as with several other customers I have found the website useless. I can only guess that there is no one looking after it which due to the epidemic can be explained. I have tried to order several items for delivery and on the purchasing page they say that it is in stock only to be told on the delivery page it is not in stock. I think that the website has been thought through and it would be better if the deliveries option is cancelled as Wickes reviews seem to be getting a battering. It is unfortunate as I have had a good service from Wickes over several years.”

Helpful Report

Posted 4 years ago

“What a joke I ordered £165 worth of paint on 6/4/20 for next day delivery after phoning the delivery company every day to be told tomorrow will be delivered I gave up after a week and was told my refund is being processed. Over a month later still no refund and customer service phone line not available constantly engaged , emails not answered.”

Helpful Report

Posted 4 years ago

“They are having a laugh.. I've just ordered item online after checking stock availability, paid for it and moment after I've received an email saying that the order has been canceled without giving any reason or explanation. Money has been taken but they say it will be refunded. Minute after I got the email asking how satisfied I was with Wickes service. Wickes is this for real? I wanted to leave a review but during the process T&C (under no. 5 section) says that they are going to use my personal data in secure manner but they aren't responsible for any fraud etc that may happened. This service is a real joke. Avoid, avoid, avoid”

Helpful Report

Posted 4 years ago

“Has anyone shown or told Wickes how to operate a website? Judging by my experience, NO. I was after five bags of Derbyshire stone, which upon the first time of looking said it was out of stock. Fair enough. When it was in stock it would not allow me to add it to my basket. Tried numerous times from different devices so i know it wasn't my end. Out of stock again the next time, and then it was back in stock but at 6.25am, 25mins after the website was allowing click and collect it then said it was not accepting anymore orders because of high demand. Tried very first thing the next day at 6am, bearing in mind that the previous day and right up until i went to place the order there were 170 in stock, only to be told "out of stock". Went and bought from Band Q in the end even though it was dearer. I was more successful a couple of weeks earlier with the online order for some wood, however one male staff member at the Bognor Regis branch was like a little Hitler and was also a miserable git................pity the poor staff who had to work with him”

Helpful Report

Posted 4 years ago

“Absolutely rubbish unhelpful customer service. Was enquiring about the 50% off worktops which is on their website Carol Taylor in response advised SHE DOESN'T KNOW. What a joke.”

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Posted 4 years ago

“One star is too generous for Wickes! Don’t ever buy from them - that’s my advice. They are thieves!!!! Have stolen nearly £50 of my money - no goods delivered. I contacted customer services, they took over a week to contact me. Said they’d look into it and have ignored me ever since. WICKES WILL ROB YOU!!!”

Helpful Report

Posted 4 years ago

“I placed an order for a garden gate on 27th of March 2020. It was delivered on time on the 4/4/20. The garden gate was an shop ex display, the price was taken off , you could see clearly that the tag was ripped and the staple clips was still there, and the gate was damaged and scratched. I refused delivery, the driver took photos and he told me that he would get someone to contact me. I waited 6 days and I heard nothing. I email customer service and they simply replied with an automated mail that someone will contact me shortly. Nobody ever did. On the 10th or April, I decided to ring. NIGHTMARE. After 40 minutes in the queue I spoke with a chap and we did go through everything and he told me that all it was sorted and the refund money will be with me 5-7 days. Hahaha. After 10 days of no money I gave another ring and Waite again 45 minutes to speak to another chap, and he told me that the job was done but they just didn’t click it to proceed. Human error. In the end he apologise and ensured me that MY MONEY will be with me in another 5-7 days. After that, the same day a lady called me from wickes Bury to ask me what was going on and why I refused the delivery. I explained that it was damaged. And that it’s now sorted and she ring too little too late. On the 11th of May still no money in my bank. So I couldn’t not face speaking to another person, so I did the text messages with a rep called Chris. He was apologetic ( fake as usual) and told me that he is confident that the refund will take place this time ( I wanted to know why this isn’t happened the previous 2 times) but no answer. I feel that wickes are playing something bigger behind this. I think the try to keep the cash as long as possible coz of the pure survival of the company during the Covid19 issue, so they not giving refunds back to customers which in all its a lot of money. Just mine it’s £125. So I hope they all safe and well but I also hope that this is dirty from their side and with that been said, I’m hopping they do go out of business. YOU CANT PLAY WITH PEOPLE MONEY IN THISE DIFFICULT TIMES . I’m also waiting to see my phone bill and if it’s expensive those 3 long calls I’ve made I will be seeking a compensation for that too. Regretfully I will say : STAY AWAY FROM WICKES. Go to other places that they refund your money fast if it’s a problem.”

Helpful Report

Posted 4 years ago

“Rude. Staff on collection of my goods No customer loyalty Never again will I shop at this company”

Helpful Report

Posted 4 years ago

“I had to use Wickes as due to the lockdown most of the usual building merchants have suspended their operations... I’d ordered 2 items, shed felt and a pot of wood filler for click and collect. When I got to Wickes I had to queue for good 15 minutes for the “contactless” collection, which I couldn’t complain due to the lockdown situation. However, when I finally got my turn they first didn’t recognise my order and after rechecking twice finally brought and tossed a nearly 20kg roll of felt without any trolley (trolleys were handed out by Wicks staff at that time) so in this whole confusion in the end I forgot about the wood filler. When I then realised that on my way home (it’s a good 20 min drive) and tried to call the store it took some 5 attempts (I was constantly being disconnected) I spoke to someone who advised that there will be no problem with me either coming the following day to pick it up or otherwise it will automatically be refunded to me. As trip to the store is a whole mission I opted for refund, which was my mistake. Now 3 weeks later I still haven’t got the refund and after 3-4 chasing emails I was advised by Customer ServiceS that the store marked my collection as completed and if I want a refund I’ll need to return the item first! Needless to say but based on my experience with Wickes I’m not very likely to be shopping there in any near future...”

Helpful Report

Posted 4 years ago

“Ordered 2 x soffit pins @ £5 each,went through payment process and got a whoops something went wrong message.Well it did. Confirmation email csmd through saying pick 1 up st Wallsend and 1 at South Shields. Unable to get response from customer services via telephone and no response to email .”

Helpful Report

Posted 4 years ago

“We have just spoken to Melissa at Customers Services about an issue with a new kitchen we bought from Wickes. She was disingenuous, unhelpful, and obstructive and in helping us with our problem. We are not impressed with the quality and aspects of the kitchen and nor are we now with the after care service at Wickes. Think carefully, before purchasing a kitchen from Wickes.”

Helpful Report

Posted 4 years ago

“Spent over £10k on a new kitchen. Quality of product was good. After sales care (i.e. customer service) was appalling. Took weeks to finally get all of the relevant items needed to finish the kitchen. There was no after sales service at the Knaphill branch of Wickes (can't speak for other branches). They genuinely don't care once the original sale has been made.”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,702 reviews