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Argos Reviews

2.7 Rating 4,003 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,003 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 3rd January 2024
Anonymous
105
Anonymous
Anonymous  // 01/01/2019
Worst Company Argos. Transfer your calls from post to pillar. Then they hang up on you. Useless and horrible company. I called them so many times for my Dishwasher . They transferred me to Bush, they didn't answer for 20 mins . And they hang up on me. Bush is worst
Helpful Report
Posted 4 years ago
No way if speaking to anyone, week old oven not working, hotpoint no help, lockdown so nowhere to eat, well done!! SUPERB!!
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Posted 4 years ago
DONT take advantage of ‘Buy now pay later’ plans, or minimum monthly payments with Argos or Argos card. After being a loyal Argos customer for several years and paying ALL my payments on time without fail - out of the blue you are sent a very abrupt letter requesting you to pay off the BNPL prior to the end date and increase your monthly minimum payments by a minimum of 2.5 times your minimum monthly payment (original monthly payment set by Argos, NOT the customer) Then, even if you settle one of the BNPL plans and increase your monthly payment, you receive another abrupt and rude letter saying that your Argos card has been suspended! NOT at all customer focused I feel ? All this from the Head of Operations for Argos - Jean Meher All this when we are in a national and worldwide public health pandemic! Without Argos knowing if you are furloughed or have lost your job! This company should be ashamed of themselves. I’ve cut up my card, paid off my account and will never be a customer with Argos again - I suggest you shop elsewhere
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Posted 4 years ago
My uncle bought my aunt a dyson hoover in may 2017, was bullied into buying extended warranty, after having it 3 months it went wrong, it was taken back to Argos in north wales, where they were told to go look for a replacement one as it was definitely faulty, they did and then got back to the counter to be told it cannot be exchanged as it has the extended warranty, they were told to call dyson but today (3rd March 2021), I was told by Argos that the branch should have done it and not my elderly family, the hoover has continuously broken down, I took over the beginning of the this year (2021), as my uncle passed away last February and my aunt is in her 80s and cannot deal with all the stress, I contacted Domestic and General, they told me what an Argos call centre told me today that the hoover should had been dealt with by Argos and dyson, if they had we would not be in this position now, thank goodness I donot give up, I contacted dyson after getting a reference job number and they are replacing the battery that Argos should have got sorted out nearly 4 years ago, my suggestion,is go look for the same product on eBay they have have better policies in place between sellers and buyers and intervene if necessary, it is a shame that Argos donot care about there loyal customer and only money they can make from people and not the after care.
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Posted 4 years ago
Delivery failed and the costumer service was rude and absolutely useless. Costumer service declined to send an email, costumers are not allowed to speak to supervisors, costumer service person declined to identify his name and declined to provide a reference number for the phone call. Basically, costumers have no rights and everything is done to protect the company rather than the costumers.
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Posted 4 years ago
Disgusting customer service. No item but charged me delivery and only refund on e card 2 days of my long awaited hols wasted angry and frustrated with these people disgusting firm argos read reviews seems like im not alone
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Posted 4 years ago
Failed to deliver a mattress on agreed date, no Contact made to explain just didn’t bother with anything. Totally useless as usual.
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Posted 4 years ago
What on earth are Argos/Sainsbury's up to, they advertise everywhere, Their own website, Google and Ebay and yet many many of the items advertised are no longer available, if they are available it is only for collection at 1 or 2 stores max and not for delivery. Stop advertising goods you do not, have manipulating views. Shame on you.
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Posted 4 years ago
I have an Argos card, don’t know really because I always pay in full. I want a tv, so I was trying to get through to Argos, about my Hotpoint washing machine, which I only purchased in January. Unfortunately I can’t get through
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Posted 4 years ago
I ordered bbq on line , booked delivery , they took my money have bank statement to say argos had money, then no order number came been on chat twice, keep saying no order made pending , but my bank has paid them .
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Posted 4 years ago
Price on product page showed a discount of £60 At checkout was full price. This was like it for atleast 10 hours. I contacted customer service and even the executive team and they said there is nothing they can do about it. It's not all bad though because Currys were able to price match and give me a code for £60 off on there website
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Posted 4 years ago
Purchased a new kettle from an Argos store, worst kettle ever, all drinks taste of plastic. Was told I could only return to a Sainsburys store. Not possible with current lockdown restrictions as no store local. This was not made clear when item purchased so have to buy another kettle. Waste of £35. Live chat said I could have a refund. Refunds dept said I could not until item returned, which is not possible.
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Posted 4 years ago
This review is for the Leeds crown point store and the argos brand in general. BE AWARE, this store does not operate according to its stated opening hours. The manager of this store does whatever she wants, the other day I went to the store to collect an order, the store was shut early as the manager decided to. Went next day to the store, asked to speak to the manager, ignored the first and second time and said the manager was busy. I insisted and said I can wait. I waited for 10-15 mins. Finally spoke to the manager, she came out looking grumpy and impatient. Asked her why the store was closed, she said she the store was quiet and she has waited as long as she could, and made the decision to send staffs home early that day. She tried really hard to send me away, told me all complaints are only handled by head office, and that there is nothing that she can do. Didn't even apologised for the inconvenience caused because of her wise decision the previous day. And guess what when I file a complaint to the head office? They simply apologise for the inconvenience caused and said that it was an unfortunate event, and that's it. I haven't done click and collect with Argos in the past, and I am extremely disappointed with my purchase with them. Learned my lesson, would stay away from argos in the future.
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Posted 4 years ago
Ordered an item on same day delivery. Received text and email order confirmation. Items weren’t delivered. When I went onto my account to check, my order had been cancelled. Logged onto live chat. The customer services agent couldn’t have been more unhelpful. Basically told me the warehouse had cancelled the order for reasons unknown. She couldn’t tell me why I didn’t receive any communication about the order cancellation. When I enquired about refunds I was advised it would be 3-5 days. Agent was uninterested, unhelpful and just terminated the chat without trying to help at all. Will never be using Argos again. Appalling customer service!
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Posted 4 years ago
It’s been a week since Acer collected the faulty item which you delivered 4 weeks ago and took a further 3 weeks to get collected because no-one seems to care about customers with problem orders. My order number is 240474056, I’ve rang 9 times in total, 4 times since the item has been collected. I was promised twice I would receive a call back from the resolutions team, I never got the call back, one time I managed to get through to a manager who said she would personally refund me and send me a confirmation email. This was never done either. Most of your customer service advisors are rude, I’ve been lied to an uncountable amount of times, promised callbacks which don’t happen, promised refunds which don’t happen. This needs resolving ASAP before I contact trading standards and file a chargeback. Thanks.
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Posted 4 years ago
Bought an exercise bike and it developed a fault within 3 weeks. Called for an exchange and was told my only option is to break the current laws and travel to into norwich from great yarmouth to do so. "Customer service" is a total disgrace and seems to be manned by nothing but moody teenagers....the guy answered the call with a mouthful of food! After decades of using argos for bits and bobs this has put a stop to that and I will never shop there again once I get this refunded. It's sad because it used to be a good place but over the last few years it has got progressively worse and now is just a meme of itself. Shop here at your own risk people.
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Posted 4 years ago
Ordered a game recently with same dau delivery. The time slot was between 7pm-9pm. No car showed up, no one called the intercome but the package showed as delivered. I tried calling the driver three times but he did not answer. The next day I got a hold with the live chat which is a disgrace... the replies are more robotlike than human.
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Posted 4 years ago
tried for an hour to speak to an argos advisor twice told to hold whilst they connect to one only for line to go dead ! eventually tried on online chat and a nice lady saved the day and resolved my problem . who ever designed argos website “don.t “ give up your day job a carcrash of a website . as for contacting aftersales get the violin out when they play the covid causing speaking to an advisor delays .
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Posted 4 years ago
CategoriesBlog My ReviewsMy Settings HelpLOG OUT Sean N.IE For companies Review of Argos Ltd. Sean N. 3 reviews 2 days ago My home delivery didn't come, probably stolen. Ordered a food processor to be delivered to my son in Swords. Was to be delivered by Fastway. Tracked the delivery and Fastway said it was delivered on 6th January. Never arrived at my son's house although he was there all the time working from home. I complained to Argos customer service who got in contact with Fastway. They emailed me with an utterly ridiculous statement from the Fastway driver. Argos believe the driver and not me or my son and therefore refuse to give me a refund. I am over €130 out of pocket because my food processor was stolen. I am totally disgusted with both Argos and Fastway. Myself and my wider family have always purchased from Argos but that will stop now and I would advise anyone who wants to order a home delivery from Argos to think twice about
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Posted 4 years ago
Ordered a game on fast track delivery, got a text saying it would Be with me between 7.01am - 9.01am then it said it was delivered to my address but still no game was delivered
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Posted 4 years ago
Argos is rated 2.7 based on 4,003 reviews