Argos Reviews

2.7 Rating 3,967 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 3,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Argos resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 39% of reviewers feedback is Argos takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

51.39%

Industry Average

“ Wish I could give no stars! Diabolical service and false advertising. The app said my item was available from the next day but once I ordered (and they had my money) the receipt said not available until next week. The chat service is pointless and they don’t refund for up to 7 days. They must make money just from the money they keep while waiting to refund you. Lesson learnt, never again. ”

- Anonymous

“ That was way above the original charge which surprised me but customer service said even though they have left me with no means of cooking my only option was to order a new cooker and they could do nothing more. ”

- steven hills

“ Poor service and liars Poor service. ”

- Hussain Nullwala

Argos Reviews

Customer Service - Average