Argos Reviews

2.7 Rating 3,988 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 3,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Argos resolve customer queries?

Helpful Report

(1 day ago)

Greater than 39% of reviewers feedback is Argos takes over a week to resolve customer queries.

Helpful Report

(1 day ago)

54.69%

Industry Average

“ I reported the incident to Argos via their customer service department by telephone the following day, Saturday 3rd August and was told that I would receive a call / get a response within 48 hours - I didn’t. ”

- Kevin Cunliffe

“ Grievous mistake!!!! Poor service, poor operators, poor communication. ”

- Fadhilah

“ Was told the previous customer service rep didn't action it properly, and the new one I spoke to had done this and guaranteed it'll be with me and I won't need to call again. ”

- Cassim

Argos Reviews

Customer Service - Average