Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 450 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall experience with Balsam Hill Has been very poor. I would strongly recommend against purchasing a Christmas tree from them. We purchased a tree five years ago - a 9ft Tree for which we paid $900. After three seasons we began to have trouble with various lighting sections that would not turn on. We called customer service to see if they would offer any help and were told that the tree was out of warranty. There was nothing they would do about it - we were on our own. Over the past two years we have had to cut out hundreds of defective lights, as a last resort after spending hours trying to troubleshoot the problem. This year we had to remove so many lights that we needed to purchase 400 additional lights for the tree. While the tree is visually attractive the problems with the product itself, and the company’s customer service, more than negates that benefit. We will never purchase a Balsam Hill product again and will do everything possible to let others know what an inferior company it is, through reviews such as this and by all other means possible. In my mind Balsam Hill is all flash and not substance. By way of contrast, our two daughters each purchased trees from Costco around the same time and have had no problems. Moreover, if they do experience any issues in the future, Costco’s customer service will no doubt be far more responsive.”

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Posted 3 years ago

“After two years, extremely disappointed with my very expensive Balsam Hill tree. In addition I had recommended to family and friends and they all feel the same. Same your money and buy a tree for less at Home Depot or Costco. After two years, the majority of the lights would not work. After calling Balsam Customer Service several times, (I had the tree for 2 years at this time) all they could do for me, was suggest I watch their videos or tell me to change fuses. After three years when all the lights would not work, and I called CS several times, they informed me the tree is out of warranty since 3 years old but they sent me three sets of lights having 300 mini lights on each string. Balsam should have replaced the tree after two years? Why after spending $600, would I want to add lights?? Not an easy task wrapping around a string of 300 lights on top of the broken lights. Long story short, after being told this tree would last 10 years, didn't last two years. I've added lights, for last few years. However after this year the tree will be trashed. Balsam Hill deserves zero star for quality of tree and customer service help.”

Helpful Report

Posted 3 years ago

“Poor quality, hazardous lights and very poor customer service. Our tree is 2 years old and every year we have ro replace 500+ of the 1500 bulbs. It failed out of the box when purchased new. Please don't waste your money.”

Helpful Report

Posted 3 years ago

“I bought a Christmas tree from them last year, half the tree was lost in shipping, sent new 1/2 of a tree, they don't match!! STILL trying to get a tree, they MIGHT have it by Christmas this year🤬🤬🤬🤬🤬they won't pick up this brand new one & even give me credit for a new tree!! This one is brand new!! I spent $1200 on it!!! And have nothing, but frustrations!!!!”

Helpful Report

Posted 3 years ago

“We purchased a 10 foot Aspen Fir flip Tree and were so excited to receive it in a timely manner. We paid up for the flip tree (3999.00) because of its seemingly easy assembly. All of our five children plus two finances and other extended family members were home for Thanksgiving and our annual tree decorating. Unfortunately the tree is faulty and the middle and top parts do not fit firmly into the base plus they swivel and twist - because of that the whole tree leans to one side. The disappointment is beyond upsetting especially after waiting through pandemic times to gather as a family with plans of decorating our tree together this year. After three calls to Balsam Hill the only work around they can offer us is to send another tree - who knows when it will get here and now we will have to assemble and decorate it ourselves. Who is to say the second tree won't be as faulty if not more - Not to mention it won't be able to be done before our dinner party in 6 days. Merry Christmas Balsam Hill - $3999.00 is a lot to pay and receive faulty and broken merchandise. The hassle of sending it back, boxing it up and all is also a huge bummer. I gave Balsam Hill once start but that's because I couldn't give them zero stars. Do yourself a favor and buy from a different more reliable company. Balm Hill is a waste of hard earned money.”

Helpful Report

Posted 3 years ago

“Every year we get out our Balsam Hill trees and find that less and less of the lights work. We purchased two Balsam Hill trees in 2018 and they were pretty much “junk” by year two. We now have to string lights on our “pre-lit” tree every year because NO lights work. To further prove this point, we had some family that bought a $1000 plus Balsam tree in 2019 and this year there are sections of the lights not working. It’s a gradual decline but it appears these products are destined to fail. I wouldn’t waste your time and money with Balsam. They have an excellent marketing campaign but their products are a complete scam.”

Helpful Report

Posted 3 years ago

“Placed an order with Balsam Hill on a Thursday before noon with express shipping. According to their own website the shipment should have been sent out within 24 hours. This did not happen, what did happen was that my order was cancelled in 48 hours without any notification through phone or email and then they charged my account after 84 hours. I assume this is all because I placed the order from overseas but the ship to address is the same address as the card. I do not know, they couldn't tell me. This place is pure garbage and I do not see how they can cancel my order and then charge me without that being criminal.”

Helpful Report

Posted 3 years ago

“I purchased an 8' foot Spruce tree. I paid $1,099 and exactly 1 month later, it was on sale for $899.99. I called and asked if they would credit me for the $200 difference. I was told "No, I would have to buy again, send back my current tree." I was told they would pay for shipping both ways. Keep in mind, it came in 2 boxes, rather heavy boxes. After tax, my new purchase was $321 cheaper. I called FedX to schedule a pick up but I only had 1 label, so I called Balsam and I was told to just make a copy of the label. I explained to him what FedX told me and he told me to wait a few days and call back. He told me that "They couldn't just poof and make it happen today." I asked to speak to a manager and I was told that he would tell me the exact same thing. I asked for his name and he told me that he wouldn't tell me. I specifically asked if the manager would talk to me and he told me that he was busy. I spent $1,000 on a tree and now the manager wouldn't talk to me!!?? Worst customer service ever.”

Helpful Report

Posted 3 years ago

“This company has no customer service at all. They will lie to you to get you to make a purchase if you call them. The sales representatives have no idea what they are selling or features and tell you what you want to here. Then when the tree comes wrong, they do nothing to speed the process. In fact i paid for expedited shipping they want to send the replacement tree slow boat way after I PAID for shipping on wrong tree. Go buy tree on Amazon, BALSALM HILL IS NO GOOD”

Helpful Report

Posted 3 years ago

“I spent $1100 on a tree in 2017. Every year I have had 1-2 strands of light not working. I went bulb by bulb, replaced fuses and master bulb and mover could get them to work. This year I now have 5-6 strands out, called customer service and 8 months outside my warranty so I am screwed. Balsam does not back their products, the replacement bulbs must be purchased from them if you buy a tree from them you WILL have light issue. Not worth the time or money to do business with Balsam”

Helpful Report

Posted 3 years ago

“I ordered a 9ft Silverado Slim tree with candle light lights after Christmas (2020) in January. I just got it out of the box and out it up. I know I can't return it, but I am so disappointed in the lights. They are so dim, you can hardly see them. Not real happy with the plastic branches either. My expectations were much higher. ☹”

Helpful Report

Posted 3 years ago

“Do not purchase anything from Balsam Hill. I called on Nov 13 to order 2 items. I referenced their holiday catalogue for the unit prices. The sales rep did not have the catalogue & quoted the wrong higher prices. I also gave them a family and friends 20 percent coupon that they have not honored. I was told their rep forgot to submit that coupon. It is a nightmare to deal with them. Still waiting for the correct credit amount which they are not honoring. Again, stay away from this business.”

Helpful Report

Posted 3 years ago

“Bought a 4 1/2 foot tree it was on sale but I still don’t think it was the money. You can see right through the branches. It definitely looked better in the picture then it does out of the box. Would not recommend this to anyone.”

Helpful Report

Posted 3 years ago

“I got 2 Balsam Hill trees 2 years ago. I called about 3 week’s ago that my tree light are not working, we tried everything to fix it. No call back or email. Then I called about a week ago and still no answer. I will never recommend Balsam Hill to anyone and I mean anyone.”

Helpful Report

Posted 3 years ago

“Spent 700.00 on a tree that the lights lasted the first year. After several calls to customer service, technical support was a waste of time. I was told they’d send out another tree but that never happened. Lies from supervisors, customer service, managers…generic email replies and no tree, no refund, no discount. Worst experience of any business I’ve dealt with.”

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Posted 3 years ago

“I bought Silverado slim tree and doesn’t have enough foliage you can see through even with the ornaments.”

Helpful Report

Posted 3 years ago

“I selected a tree, put it in my shopping cart, and at checkout, entered the code for $50 off I had received in an email. The price did change to $50 less, but once I was checking out a few minutes later, I received an error message and the price quickly went up $100 for the tree I was just trying to purchase. I called customer service and, even though the rep was nice, he said he could not change the price to what it was when I placed it in my cart. This company is obviously very deceptive and I would not recommend dealing with them.”

Helpful Report

Posted 3 years ago

“I NEVER write a review, but it’s time to set up my tree and I am DREADING it!!! I waited for years to purchase a tree and I have always thought the Balsam Hill trees were so beautiful…very pricey…but beautiful. So, I finally pulled the trigger and bought one. This was in 2018. I know, I know, why am I just now writing? I received my tree and it was gorgeous for Christmas 2018. 2019 I did not set it up because we were not going to be home over the holidays. Christmas 2020 I could not wait to set my tree up only to be horribly disappointed! One entire section would not light. I tried EVERYTHING! I emailed customer service and I was told to send an email requesting a one time warranty extension. After 4 days of working on it I finally called customer service only to be on the phone with them for HOURS over the next few days. All I wanted was for a replacement section to be sent to me, but instead they linked me up with one of their “professionals” to try and help me solve my problem. She was very sweet and tried to be so helpful, but she was only having me go through all of the steps that I had already gone through to no avail. After all of the talking, testing and troubleshooting, all that Balsam Hill would do is send me a string of lights because my tree was out of warranty…mind you, it was only out of warranty less than two months. Balsam Hill trees are beautiful, but so not worth it!!! Their customer service is terrible. You would think that a company this large would do anything to keep their customers happy. Christmas is coming around again and I am dreading setting my tree up…so very sad that I spent so much money on a tree that only worked perfectly ONE time! I realize that writing this review is not going to prompt Balsam Hill to do anything, but if by writing this it keeps someone that is trying to decide whether or not to buy one of these trees from wasting their money then that makes it worth my time.”

Helpful Report

Posted 3 years ago

“This was the worst purchase experience I have ever had. Last year I received inaccurate information when I requested whether the height of the tree I ordered would be measured from the tree itself or the tree measured in the stand. It arrived inches to short for our very large living room. More egregious was that the branches would not hold normal sized ornaments. Attempting some sort of recompense, I contacted them again this year and indicated I would try another tree and return the former one if I would be offered some sort of reduction for the $1,200 "sale" tree I was interested in. I was advised I could use a $40 coupon to alleviate my concern about their customer satisfaction. $200 or 3oo would have satisfied me, but with inflation at a 30 year high, this company has no respect for potential customers. It has just lost an approximately $1000 from me. Its ratings are justifiably terrible, and I would gladly join any sort of effort to put it out of business. I do wish it luck later in the year when it has to "unload" all those currently called "sale" trees at extraordinarily lower prices than it advertises now. Let us hope they will have branches that hold ornaments. Please note that the unsatisfactory tree I first bought was not advertised this year. This is an appallingly dishonest business.”

Helpful Report

Posted 3 years ago

“Has any attorney been boned by this 'company' as yet?? I smell class action law suit! As of 11/12/21, I had requested owner/c.e.o. name and availability to speak with. I was declined a name, but was told "owner was currently in the Bahamas." Well now, don't that beat all? Your hard earned $$$$.$$ at work better serving our customers. I've read 217 current reviews. Terms of imprisonment for GRAND LARCENY MAYBE?”

Helpful Report

Posted 3 years ago

Balsam Hill is rated 1.3 based on 450 reviews