Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 424 Reviews

4 %

of reviewers recommend Balsam Hill

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1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not purchase anything from Balsam Hill. I called on Nov 13 to order 2 items. I referenced their holiday catalogue for the unit prices. The sales rep did not have the catalogue & quoted the wrong higher prices. I also gave them a family and friends 20 percent coupon that they have not honored. I was told their rep forgot to submit that coupon. It is a nightmare to deal with them. Still waiting for the correct credit amount which they are not honoring. Again, stay away from this business.”

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Posted 2 years ago

“Bought a 4 1/2 foot tree it was on sale but I still don’t think it was the money. You can see right through the branches. It definitely looked better in the picture then it does out of the box. Would not recommend this to anyone.”

Helpful Report

Posted 3 years ago

“I got 2 Balsam Hill trees 2 years ago. I called about 3 week’s ago that my tree light are not working, we tried everything to fix it. No call back or email. Then I called about a week ago and still no answer. I will never recommend Balsam Hill to anyone and I mean anyone.”

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Posted 3 years ago

“Spent 700.00 on a tree that the lights lasted the first year. After several calls to customer service, technical support was a waste of time. I was told they’d send out another tree but that never happened. Lies from supervisors, customer service, managers…generic email replies and no tree, no refund, no discount. Worst experience of any business I’ve dealt with.”

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Posted 3 years ago

“I bought Silverado slim tree and doesn’t have enough foliage you can see through even with the ornaments.”

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Posted 3 years ago

“I selected a tree, put it in my shopping cart, and at checkout, entered the code for $50 off I had received in an email. The price did change to $50 less, but once I was checking out a few minutes later, I received an error message and the price quickly went up $100 for the tree I was just trying to purchase. I called customer service and, even though the rep was nice, he said he could not change the price to what it was when I placed it in my cart. This company is obviously very deceptive and I would not recommend dealing with them.”

Helpful Report

Posted 3 years ago

“I NEVER write a review, but it’s time to set up my tree and I am DREADING it!!! I waited for years to purchase a tree and I have always thought the Balsam Hill trees were so beautiful…very pricey…but beautiful. So, I finally pulled the trigger and bought one. This was in 2018. I know, I know, why am I just now writing? I received my tree and it was gorgeous for Christmas 2018. 2019 I did not set it up because we were not going to be home over the holidays. Christmas 2020 I could not wait to set my tree up only to be horribly disappointed! One entire section would not light. I tried EVERYTHING! I emailed customer service and I was told to send an email requesting a one time warranty extension. After 4 days of working on it I finally called customer service only to be on the phone with them for HOURS over the next few days. All I wanted was for a replacement section to be sent to me, but instead they linked me up with one of their “professionals” to try and help me solve my problem. She was very sweet and tried to be so helpful, but she was only having me go through all of the steps that I had already gone through to no avail. After all of the talking, testing and troubleshooting, all that Balsam Hill would do is send me a string of lights because my tree was out of warranty…mind you, it was only out of warranty less than two months. Balsam Hill trees are beautiful, but so not worth it!!! Their customer service is terrible. You would think that a company this large would do anything to keep their customers happy. Christmas is coming around again and I am dreading setting my tree up…so very sad that I spent so much money on a tree that only worked perfectly ONE time! I realize that writing this review is not going to prompt Balsam Hill to do anything, but if by writing this it keeps someone that is trying to decide whether or not to buy one of these trees from wasting their money then that makes it worth my time.”

Helpful Report

Posted 3 years ago

“This was the worst purchase experience I have ever had. Last year I received inaccurate information when I requested whether the height of the tree I ordered would be measured from the tree itself or the tree measured in the stand. It arrived inches to short for our very large living room. More egregious was that the branches would not hold normal sized ornaments. Attempting some sort of recompense, I contacted them again this year and indicated I would try another tree and return the former one if I would be offered some sort of reduction for the $1,200 "sale" tree I was interested in. I was advised I could use a $40 coupon to alleviate my concern about their customer satisfaction. $200 or 3oo would have satisfied me, but with inflation at a 30 year high, this company has no respect for potential customers. It has just lost an approximately $1000 from me. Its ratings are justifiably terrible, and I would gladly join any sort of effort to put it out of business. I do wish it luck later in the year when it has to "unload" all those currently called "sale" trees at extraordinarily lower prices than it advertises now. Let us hope they will have branches that hold ornaments. Please note that the unsatisfactory tree I first bought was not advertised this year. This is an appallingly dishonest business.”

Helpful Report

Posted 3 years ago

“Has any attorney been boned by this 'company' as yet?? I smell class action law suit! As of 11/12/21, I had requested owner/c.e.o. name and availability to speak with. I was declined a name, but was told "owner was currently in the Bahamas." Well now, don't that beat all? Your hard earned $$$$.$$ at work better serving our customers. I've read 217 current reviews. Terms of imprisonment for GRAND LARCENY MAYBE?”

Helpful Report

Posted 3 years ago

“Ordered a wreath and storage bag that was listed as in-stock and they only shipped the storage bag. Called customer service and told now out of stock but will ship in two weeks. Two weeks later, call back in as item listed as "in-stock" on website, but nothing shipped? Customer service advised would ship that week. Back and forth for FIVE more weeks, still nothing. Finally had my fill and cancelled the order and returned the wreath storage bag as well. Terrible customer service and lying to customers as reviews are being posted for people who ordered the same product that week!! What a joke, how is this company still in business?!”

Helpful Report

Posted 3 years ago

“I purchased this tree approximately three years ago for $450 on sale. I put it up in the middle part is not working. We did everything in the manual to get this tree to work but nothing. Called the company and they more or less washed her hands and said they cannot do anything. I would never ever buy anything from balsam Hill again. This is overpriced junk!!!!”

Helpful Report

Posted 3 years ago

“Description of Complaint: I ordered a Balsam Flip Tree at a cost of $1499 from Balsam Hill. The tree arrived without a remote control for the lights without which I would need to turn the lights on and off with the switch at the base of the tree. Not a great convenience for this 75 year old. I contacted Balsam Hill several times about a replacement remote and was given a different narrative from each representative: one told me my replacement remote would arrive in a week, then an email stating the remotes are on back order and would be back in stock in September of 2022, days later a rep told me my order for a replacement remote was cancelled because they are not in stock, and the last indicated he didn't know if and when replacement remotes would be available. Awful customer service!!”

Helpful Report

Posted 3 years ago

“We purchased a Balsam Hill tree 4 years ago. It worked perfectly the 1st year. The following year, a small section of lights was not working even after replacing bulbs. The past 2 years there have been huge sections of lights not working. Customer service directed us to a You Tube video which was useless. The tree has been carefully stored each year. It’s absolutely ridiculous that a $2,000 tree is so poorly constructed. You are much better off buying a tree 1/4 of the price elsewhere and putting lights on it yourself. NEVER AGAIN BALSAM HILL!!!!”

Helpful Report

Posted 3 years ago

“If I could give them a ZERO on Customer service, I would. So I tried to purchase a tree this morning via their website and their website wouldn't let me go pass the delivery address. I call Balsam Hills and a gentleman helps m with the order. 6 Hours later I receive a confirmation and the wrong tree has been used on my order. So I call Balsam Hill again trying to cancel this order and place another one for the correct tree. Keep in mind the wrong order was for a £500 tree and haven't complained so far. Ok... I explain their mistake and that the guy this morning put the wrong tree in my order, I make sure now they put the correct tree on, and ....surprise...the 20% discount code that BALSAM sent me 2 days ago via email...doesn't work anymore and there is nothing they can't do about it, EVEN THOUGH Balsam Hill messed up my order. Not only are they wasting my time, they expect me to pay an extra £100 for their mistakes. You MUST be joking!!”

Helpful Report

Posted 3 years ago

“Picture speaks for itself. Section(s) have not lit since brand new! This is what your $$$$$ and the Balsam Hill warranty will get you... *Customer service direct to a YouTube troubleshooting video. *They will mail you some light strands to string on your faulty tree. *They will mail you a replacement section. Turnaround time is close to 1 year. Just in time for you to plug it in for next Christmas & discover that a 2nd/ 3rd section has gone out.”

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Posted 3 years ago

“Why in 2021 are company’s still allowed to sell and advertise on mainstream tv when genuine ratings are absolutely atrocious why oh why do people still purchase”

Helpful Report

Posted 3 years ago

“I purchased an expensive tree last year and it was missing pieces. Tree is unusable. I called and placed a warranty claim and they told me the missing pieces would be shipping right way. It's now a year and 5 phone calls later and I still haven't received parts. Today I asked to return the tree and they said "of course not, it's been over a year since you bought it." Don't buy from this company.”

Helpful Report

Posted 3 years ago

“I was sold a tree that had no replacement lights available because the tree was discontinued. The lights started to fail in large areas at a time but there was no way to replace the bulbs so Balsam Hill promised to honor the warranty and ship a new tree. This was November 2020 and I still do not have a tree! It is looking like I will not get the tree in time for this year either so I’ve requested a refund for this very pricey but total waste of a money purchase. They are not willing to refund my money and want me to wait. I’ve waited for a year which seems like being patient enough to me. This company is obviously not trustworthy. Please beware and don’t fall for the commercials and hype!”

Helpful Report

Posted 3 years ago

“Made an order in early November for Christmas decorations. The order finally arrived December 24th. The order was not complete and included the incorrect tree lights that the sales/service representative told us to order to replace the lights that failed on one of their trees. When we tried to make a return on December 26th Balsam Hill representative said it was too late to return any of the order even thought they recommended the wrong lights. Calls to customer service were a waste of time. The complete order was never received and they refused to give any refund. DO NOT BUY from this is fly by night store.”

Helpful Report

Posted 3 years ago

“Bought a tree in 2018. Tree arrived during summer and when we assembled it noticed that a light was out because the wire was broken. I called Balsam Hill and they sent me a "free string of lights" and said I could restring that section. I don't work at Balsam Hill and am not proficient at "restringing" trees. After a couple of years we reassembled the tree and noticed that a lot of lights were out in that section. I called Balsam Hill and told them that I am not happy with this tree. They said that they could send me another string of lights, because it was out of warranty, even after I explained that I do not restring artificial trees. Why didn't they fix the tree when I reported it in 2018?Stay away from Balsam Hill Their customer service is the worst. I told The supervisor, Ryan, that I will be sending the tree back and he said "you can't do that". I will not do business with a company that does not stand behind their products. Wish I had never heard of Balsam Hill.”

Helpful Report

Posted 3 years ago

Balsam Hill is rated 1.3 based on 424 reviews