Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 450 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

Questions

Metrics

1.3

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Balsam Hill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Middle section of lights lasted 2 weeks, they said they would send a new section out....I should see it by Labor Day. Very bad customer service, worse warranty. Christmas is a very short season, why waste it dealing with a company like this. Do yourself a favor and buy from Home Depot.”

Helpful Report

Posted 6 years ago

“HORRIBLE customer service. HORRIBLE product quality at a CRAZY high price. Product arrived badly damaged; no one cared - said it was not their responsibility!!!!! Ruined my Christmas and cost me $600!!”

Helpful Report

Posted 6 years ago

“Balsam Hill is not customer friendly and over priced. The customer service representative that I contacted refused to provide a price adjustment for items ordered that went on sale within 48 hours after I ordered them. Most retailers provide price adjustments for items purchased within a 7 day period. I had requested that they cancel the order for an item hadn’t shipped yet and the representative said it couldn’t be done. Again, poor customer service - most retailers have the ability to cancel items not yet shipped. It seems no effort was made to retain or satisfy the customer. The primary message that I received from my contact with customer service was “it can’t be done”. With so many competitors, I would expect Balsam Hill to have policies that satisfy their customers in order to retain them vs. driving them away!”

Helpful Report

Posted 6 years ago

“We bought a tree about 5 years ago. We bought from Balsam Hill because we thought we were getting a premium tree. With a premium tree I would also expect premium service. My tree has all of the sudden gone dark on me. Bulbs burning out left and right - now only about half the tree lit. So I ordered the only bulbs that looked like what I had on my tree, only to discover that they don't fit my tree. When I called they told me it was because they had completely run out of the proper bulbs for my tree. How could a company let that happen? Why wouldn't they have hundreds of thousands of bulbs ready for trees that they sold less than 5 years ago? Unacceptable. The customer service person was just barely intelligible, and didn't even apologize for my inconvenience. The sad thing is, there's nothing wrong with the tree. It's a pretty nice tree. But if you can't keep it lit, it's not a good value. I am tempted to think that they're trying to motivate me to buy another tree. If that's the case, they've failed because I won't be buying another Balsam Hill.”

Helpful Report

Posted 6 years ago

“My 7 year old White Christmas tree whic is used for 5 days a year is turning yellow! At no time was there any information given to me at the time I placed my order on this problem, warranty is a joke. The put the blame of my tree turning yellow on me, telling me I must live in a high humidity state and stored my tree in a area that is humid. So apparently my bedroom closet is a humid area and the state of Maine is a humid place. Customer service is a joke, I was offered 10% off another tree, seriously shoe e your 10% up your back side. NEVER buy from Balsam Hill...rip offs”

Helpful Report

Posted 6 years ago

“I paid $1299 for a 9ft flip tree. When I received it in 2016, right out of the box the bottom section lights did not work. I called the next day and they said they would send me our a replacement. Since it was after Christmas I left the new box unopened and put it in the garage until the following year. but when I opened the box the next year season the replacement was ONLY the chunk of a tree without any frame or flip mechanism. I called to complain and the first rep told me, a disabled veteran, I could easily tear it apart and swap the bottom section myself. I told him he was crazy and asked to speak to supervisor.”

Helpful Report

Posted 6 years ago

“Balsam Hill is the biggest holiday scam on the planet ! Trust me steer clear of this Christmas tree scam ! If you want half of what you paid for, offer up your credit card number sucker! Prepared to be ripped off !”

Helpful Report

Posted 6 years ago

“I would give them zero stars I would give them zero stars if that’s an option. I am in day 11 of what another reviewer aptly named by balsam hell. I received half of my tree 10 days ago (the other box never shipped). I have been speaking with customer service about every other day. I have received numerous false promises guaranteeing my tree delivery within two business days. One supervisor even said she would call me back later on in the day to confirm the progress and never returned the call. The next time I spoke with a supervisor they were rude and uncaring about the situation. Currently I have half a tree, no tracking number for the other half and nine days till Christmas, balsam Hill has over $600 of my money. I am starting the return process now I am dreading the upcoming experience. In short, the over promise, lie and don’t care about their customers. Super bummed because the parts of the tree that I have are beautiful.”

Helpful Report

Posted 6 years ago

“Lights do not last and they will not replace. Poor management.”

Helpful Report

Posted 6 years ago

“Don't do it. Horrible customer service. "We'll call within 24 hours from our back office" - NOPE! "We'll send an email with your new tracking number" - NOPE! "Your tree is on the way and will be delivered tomorrow" - NOPE! "It's Fedex's fault" NOPE! Of course, they have already charged our credit card. Sometimes problems occur with shipping, etc., but when a company lies over and over to cover their mistakes, it's time to move one. They do not have this e-commerce thing down at all. Take your money somewhere else and put this company out of business.”

Helpful Report

Posted 6 years ago

“Lights don't last Lights don't last. Year after year I was getting so frustrated with my Christmas tree lights going out. I decided to pay extra to get a good quality tree that the lights would stay lit if one burned out After doing hours of research, I settled on Balsam Hill. I purchased a 9' tree for $749.00. (Way beyond what I have ever purchased an artificial tree for.) They have a 3 year light warranty. Well, the lights lasted 2 years. A whole section went out and I spent hours trying to get them to work. (So much for staying lit.) I called and they sent me a string of lights. For as much as I paid for this tree, they should have replaced it! Restringing lights was not what I had in mind for such an expensive tree. It was so frustrating and NOT an easy task. The next year (3rd year) another section went out. And the following year another section. So, if you want a tree that the lights DON'T stay lit, shop Balsam Hill. Otherwise, you will be restringing lights year after year. And again, for the price, that should not happen!!!! I also purchased a tree after Christmas the year I bought the tree for my daughter. Her tree also did not last "light-wise." 1/15/2018: Received a message from Balsam Hill to contact them. Tried sending an email to the contact information posted and it came back as not a valid email address. So much for their attempt to reach out.”

Helpful Report

Posted 6 years ago

“I ordered a 6' garland on 11/18 and paid for 2 day shipping (it was only $2 but still). My credit card was charged the following day. I still have not received it!! I have called 3 times, opened up two cases (which is all customer service says they can do), and spoken to a supervisor once. In all cases, they are blaming it on either the warehouse or FedEx. I was holding out because the product appears high quality, but I guess I'm done and will cancel my order. Interestingly enough, I got an email to post a review, which said it would take 48 hours. I wrote the same review as this one. That was 5 days ago, and it still has not posted, hmmm...”

Helpful Report

Posted 6 years ago

“Do not order Balsam Hill pre-lit trees. Ours lasted 2 years. The warranty support is a joke. They sent us a strand of non-matching lights. Not even the same color! As bad as their product performance is, their customer service is worse. Save your money. You could buy a store bought tree and throw it away every single year, and still come out ahead!”

Helpful Report

Posted 6 years ago

“I ordered a 9 foot almost $1,000 tree that arrived last week. One of the sections wouldn't light so I contacted them and they said they'd ordered a replacement (after getting me to troubleshoot) and I would receive an email but it would arrive in 3-7 business days! 2 days later I didn't get the email, contacted them again and was told the replacement piece was cancelled because we didn't do enough troubleshooting. I went through the steps, they confirmed we did, and again put it on order. No email, so I called today and they couldn't confirm where it was and when it would arrive, I'd already destroyed the boxes they were in, so I have to put this tree away (I'm having a holiday party on Friday night), a $1,000 tree, go to Home Depot and buy a real tree to decorate because I have no idea when the replacement part will be coming in. POOR POOR POOR customer service. When I told the rep I'd have to do the aforementioned, she said she understood (including writing a bad review). I also see on BBB they had 164 complaints in 3 years. The tree is also largely made up of (interior) cheaper non-realistic needles with the needles on the outside the one I ordered.”

Helpful Report

Posted 6 years ago

“This company is not customer friendly.”

Helpful Report

Posted 6 years ago

“I ordered two of the same tree skirts. They shipped one and not the other. When I called to see if there was an error, they said that they had run out of stock. I received no email or call letting me know of this error. On the shipping form, it made it seem that both items shipped out. I don't know if this company was just going to charge me unless I called.”

Helpful Report

Posted 6 years ago

“As it's Christmas and we're putting up our expensive Balsam Hill tree, I'm once again reminded how much I hate it. It's lovely with just the lights, but you can forget about your prized ornaments on it because the branches are so wimpy they'll only hold a select few ornaments...placed all the way at the back of the branch. Our traditional tree topper that's been in our family for years can no longer be used because the top won't hold anything. Nothing! I'll be glad when enough time has past to justify the expensive of buying a new tree.”

Helpful Report

Posted 6 years ago

“they sent a damaged tree, would not replace bc it was sold out. We had bought it after Christmas the year before and offered to send a new one and we pay the higher price. Then they lied and said they would end one...the next day they refused when i have proof the chats from customer service saved . Then they ignored our emails and said we could only ship it back for refund . we have to pack and arrange it ourselves. Then they claimed to have refunded an expired card that never processed. if we had not followed up would have never got our money back. They send damaged product refused to replace, lied and then did zero follow up ,i would never recommend”

Helpful Report

Posted 6 years ago

“We paid $1,389 for the 9ft tree three weeks ago and were told it would arrive within a week. When it did arrive, there were only 2 pieces to a 4 piece tree. We called customer service to find out about the rest of the tree, but they just blamed it on FedEx. Now after our 3rd call to them, we still don’t have a tree or or any idea when we can expect one. What a waste of money. Apparently this company is very incompetent and does not know the meaning of customer service. I will also be reporting them to the BBB also. If you’re thinking of buying anything from this company, DONT!”

Helpful Report

Posted 6 years ago

“I ordered $1399 tree and it states on the website that if you place your order before noon it ships same day and after noon it ships next day. I placed my order on Monday evening so it should of shipped Tuesday. I called them on Wednesday to check on order because when I checked order status it said order number they sent to me on conformation wasn’t valid. Called in morning on Wednesday and was told I would get a call back and they were behind because they were flooded with orders. Didn’t receive a call all day so I called back and got the runaround and finally got a supervisor who was no help at all. All she did was give one story after another till she couldn’t keep up with her lies. She told me it just hadn’t been scanned by Fedex so a tracking number wasn’t available then she said the order was in process. She then proceeded to tell me she didn’t know if it had shipped or was still in warehouse she didn’t know where it was. As a supervisor she really made me lose faith in this company. How does such a large company, with today’s technology not know where a $1399.00 item is. She stated that she was looking at my order in the computer and didn’t know if it was still in their possession or Fedex had it! She then proceeded to tell me that she had no information on when I would get my order or any status. Balsam Hill sure didn’t delay on processing my payment.”

Helpful Report

Posted 6 years ago

Balsam Hill is rated 1.3 based on 450 reviews