FlixBus Reviews

Name: FlixBus
Rating: 1.13

1.1 Rating 143 Reviews

3 %

of reviewers recommend FlixBus

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1.1

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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FlixBus 1 star review on 8th October 2024

Svitlana

Anonymous

Mark

Anonymous

Anonymous // 01/01/2019

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“One star too many, shoukd be negative for deceptive practices, 400% price gauging on monopolized route Boston to Montreal Ca, non existent Flixbus Dallas TX LA CA phone numbers fake, non existent complaint online e or fill refund request option, cancelation policy, withheld on quotes and shown after booking with I voice, coercing me to accept 50%fare in Voucher and 59%penalty, phone customer service rude, co frontational, incompetent withholding g cancelation terms, in person customer service bus terminal MOntreal rude , incompetent sending me to Fluxbus.com instead if Fluxbus.ca for quotes and booking Quotes CAD 119.99 OVERCHARGED by Flixbus by invoicing it as US$119.99,converted to CAD 184 additionally at inflated exchange rate of 1.40, causing account overdrawn and banking o redrawn penalty. This became deceptive Fraudulent bus company under new Turkish CE O ripping US and Canadian traveller's off, On monopolized by one Flix bus route , prior Subject to competition with Greyhound USA , Greyhound Canada at least. It bought Greyhound US further monopolizing market and ripping passengers off while lacking being sound corporation with sound business practice Stay away at all cost Stay away”

Helpful Report

Posted 4 months ago

“This is absolutely one of the worst companies I have ever seen in my life. They lied on their website about where the bus would pick us up stating that it was 2 minutes walk from the airport. It was actually a 40-minute drive and we couldn't make it. When we were unable to make it, we wasted 30 minutes on the phone only to be told that they would refund our money minus almost the entire amount of the transaction as a transaction fee. By the way, before we were even able to get anyone on the phone we waited through a long list of automated options, and when we remained on the line as instructed to get a live person, the system hung up on us. We tried several times in the same thing happened every time. Only when we selected the emergency option did someone eventually come on the line--and wasted more than half an hour of our time telling us they were sorry but they could not do anything to help. A guy named James refused to give us his badge number or to refer us to a supervisor as we requested. I would rather crawl on my hands and knees in the freezing cold than get on one of their damn buses. Please, simply refuse to do business with this company. They are trash.”

Helpful Report

Posted 4 months ago

“I took this Flixbus ( a green bus) from London Victoria to Cardiff. The bus stopped for a while at Newport and even changed drivers. When I alighted at Cardiff, my bag was missing. Notably, unlike other bus services I have used in UK, the bus driver did not get the luggage for the pasangers. Everyone got down there to get their bags. Upon reporting, the best they did was to say that they would wait to see if someone would return it. They did not check their Cameras to see what may have happened to the bag, to carb future occurrence. They were not even bothered that important travel documents were lost aboard their bus and that I was stranded. All my emails to explain why I had to find that bag and proposing that they check their Cameras went unanswered. Their online tracking system of the lost items is also a sham. It is customized to give you an automated response that ' they have found something that matches the description of your item, and that they are checking to see if it actually is yours'. After about a week of seeing this same message, they then email you to say that they did not find your luggage because no one has returned it to them. Imagine being stranded in a foreign land and this is all a service provider can do. Terrible. DO NOT MAKE THE SAME MISTAKE I MADE OF USING FLIXBUS. SAVE YOURSELF THE TROUBLE OF BEING IN THE HANDS OF PEOPLE WHO KNOW NOTHING ABOUT CUSTOMER SERVICE.”

Helpful Report

Posted 4 months ago

“Cruel drivers. 10 hour trip from Prague to Rzeszow. Not cheap 200 euro. Half way stop to Stratch legs. After the bus left after stop I realized my son was left behind. He had different sit per available sits. I called him he was behind maybe 100.feet. was begging driver to wait for him. He was laughing and said this is no vacation trip. It was 4 am in different country. I asked him to.get off bus . He kept.druving for few minutes and he let me off. I was left with my son at 4 am in strange country on 10 hour bus drive and I know it's not vacation bus but please have some compassion. It was 4 am people were half sleep. I was half asleep. Really he.could not wait.few minutes on 10 hour ride. We all have professions but would any of us leave someone in middle of night in strange country over few minutes. That's monster 👻 driver. That's cruelty. It happens to me it will happen to you on your drive.”

Helpful Report

Posted 4 months ago

“We booked a bus from London to Hamilton and the bus never showed up. They are crooks and thieves. The customer service said that the bus came and went but it actually never came. I have taken contact details of other passengers and will take necessary action against them.”

Helpful Report

Posted 4 months ago

“Hi I am writing to you regarding my trip to Paris from Manchester on 19.07 Absolutely horrible service The driver is not fitting this role at all I had a really bad day, my flight was cancelled due to some it issues, so I decided to get a bus as I urgently had to go to Paris. Because of that all happened really spontaneously I didn't have my lunch, my dinner So in London I run to KFC to get some food, my girlfriend left in the bus to tell the drivers I was trying my best to be really fast. I got 2 bags of food, burgers and chips, nicely packed, so noone can see what's inside, it wasn't open, I came back to the bus and driver started shouting at me "Grow up! Who you think you are?! No no no. Stop it, shut up" interrupted me at least 5 times, didn't give me a chance to explain properly, then he didn't let me in saying that I can't do that with a hot food, but it wasn't open even, nicely packed altogether, so 20 hours without food, nice I was starving that much, I think I wasn't that hungry ever in my life He kept shoutin at me, I left my food on the bench at bus station and even after that he carried on reading moral codex to me and asking to leave the coach, warning me with police. Ridiculous attitude, he called me stupid in the end of conversation as well But the most interesting thing is after he finally let me in, we spent another 10 mins on the station and I was watching through the window as someone eat my food I am so devastated, so angry and sad This man made the beginning of my holiday absolutely awful, terrible. I want him get a warning and I warn to get some compensation as I think this absolutely inappropriate way to deal with customers”

Helpful Report

Posted 4 months ago

“unprofessional, unreliable and no customer service!!! waited in Miami Downtown and the bus just canceled.. no message or info! First and for sure last time!”

Helpful Report

Posted 4 months ago

“It is important you avoid this bus company if you value your life. I have never been on a bus like this before. SCAM & DANGEROUS 1) Charged me money for a cancelled ticket despite it being cancelled well in advance of the departure date. This is now being contested with my bank as bus company is non-responsive. 2) The rebooked bus (as we needed to depart earlier) crashed into a truck. It was put out of service only for all of the passengers to be left stranded on the side of the road. (See attached pictures). Bus company did not care for our safety and I am still waiting to hear a response. This ticket price is also being contested through my bank. 3) The return journey from Rio to São Paulo resulted in us arriving 45 minutes late. The bus struggled to get over hills and had warning signs going off on dashboard. ** Moral of the story- busses are not taken care of and are very rickety. Extremely disappointing and the owners should be ashamed of themselves **”

Helpful Report

Posted 4 months ago

“Utter refusal to help a client after they messed up I book the first bus at 6h15, 1h+ delay, then driver proceeds to do a cigarette break then another break at a gaz station after 10 minutes of driving. We get to Lyon, and get stuck in traffic (i got the first bus to avoid this), at the end I missed my doctor appointment, and waiting for a solution with the clinic I cannot take the return bus. They offered me a 3.04 euros refund on the return ticket, in credit... So a day lost at work, surgery consultation appointment lost, and money not refunded. No effort whatsoever, has been done to care for customers time, money or mental (nor physical) health. I reported this at the French consumers protection, and I'll be taking this court. Unbelievable.”

Helpful Report

Posted 5 months ago

“No AC, rude driver, the bus smells bad, dirty seats and electric sockets not working. I won’t board such bus even for free. This was my 1st and last journey with Flixbus.”

Helpful Report

Posted 5 months ago

“The freaking bus is a joke. We are tourists from Singapore. We booked flixbus from munich to milan and back to munich Airport. The bus was late on the onward journey. The return journey everything took a turn to the worst...we had a transfer at verona .from there we needed to take another bus to munich Airport. The bus which was supposed to come at 9.55 pm was delayed to 11.23 pm...the joke was ..it never came.. the verona flix bus stops at a weird empty god forsaken place...I was stranded there with my son..and we had a flight to catch at Munich....I was in tears...no trains...no taxis to the airport to take a last minute flight. I freaking HATE that bus...pls guys do a favour to yourselves....don't ever book a flix bus. I just wanted a cheaper option and was punished so badly...at the end after waiting there for 4 hours another bus which went to Munich Zob came and we begged ( literally) the driver to take us in..we paid him a 100 euros to take us in . We were at the airport 6 hours later than we had planned!!!”

Helpful Report

Posted 5 months ago

“Flixbus took the ferry to the UK 4 hours later than the planned schedule and dropped all to victoria station at 2am when most of the trains are no longer running. No apologies, no compensation, no voucher for food. Utterly disgraceful.”

Helpful Report

Posted 5 months ago

“This bus service has no respect for the disabled. I saw an old lady who could barely breathe get barated by the driver and even give her a hard time when she asked him to load her 2 bags for her”

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Posted 5 months ago

“I accidentally purchased a ticket for both June 25 and June 26, same time same destination, when I called to tell of my mistake and ask for a refund or exchange on one ticket I was given less than 40 percent back in the form of a voucher for future use. Out of 50.00, I was given a voucher for 17.00 I can use towards another Flixbus ride. Isn't this predatory? I give you 50 for a trip. Don't take the trip, and you keep my 50.00 and give me a coupon for 17.00 on my next ride. The one ride I took sucked.”

Helpful Report

Posted 5 months ago

“Third class service dont have addicated to talk with passangers and always late on departure cities . Customer care is also not solving the actual faults”

Helpful Report

Posted 5 months ago

“I asked the driver a simple question Does he stops at a certain place Instead of of giving a yes or no answer was very rude and spoke in a aggressive manner, he said he was fed up with these questions and I should check online”

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Posted 5 months ago

“Bus staf service best but bus seat other passenger garbage not clean”

Helpful Report

Posted 5 months ago

“They are not taking accountability for the companies they work with and their partners don't even bother to send a reply in case something went wrong. Extremely disappointed by this group.”

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Posted 6 months ago

“False advertising, shows the bus as modern and clean and what you get is an old dirty Greyhound bus. Bus and bathroom was filthy! Will never take the bus again.”

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Posted 6 months ago

“I have never felt so unsafe on a bus. The first driver at Budapest Bus Station was distracted by 2 people. One was sat on the seat to the drivers right, the other was sat in the aisle next to the driver. These 3 people constantly chatted. After about 20 minutes, the bus pulled over and drivers changed. The driver that got on began, and after about 15 minutes his phone rang, he answered it whilst driving, NO HANDS FREE, he then pulled the bus over. He retrieved what looked like the previous driver's licence from the seats behind me and we continued our journey. The driver regularly checked his phone when he got a notification, NO HANDS FREE. The driver then opened, and began eating a packet of Pistachio nuts. This entailed only having one hand on the wheel, while he put his hand in the bag of nuts, put it in his mouth, pulled the shell out of his mouth and put the shell in a bag. He then went back into the nuts for another. The vast majority of the journey was conducted with only 1 hand on the wheel. Whatever you do in your own car, fine, but when you have paying customers on board, it needs to be safe. NEVER AGAIN WILL I USE FLIX BUS. IT IS DANGEROUS. BEWARE.”

Helpful Report

Posted 6 months ago

FlixBus is rated 1.1 based on 143 reviews