Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 345 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quoted £132 for a Samsung galaxy S21 FE, had no scratches on the front screen, which I had cleaned and double checked before sending, sent in the box provided. And received an email to state they would offer be £79, I was confused as I knew the screen had no scratches, I sent a reply asking for proof and they sent a picture back with a scratch that was not there before, evidently upon reading the reviews on here, this is a common occurrence for them, I’m still in the midst of this so don’t have an outcome. Please don’t use this company, I used money supermarket to find them, and trusted they’d only use legitimate businesses and when I searched the company the fake trust pilot reviews appeared, I will be notifying trading standards and also money supermarket.”

Helpful Report

Posted 6 months ago

“This company are scammers. They offer you a good price for your old phone and then allege it is damaged when they receive it and revise the price to half what they offered or less. I have reported them to Trading Standards and ActionFraud. I would urge anyone who has been scammed by this company to do the same. Let's get them closed down!”

Helpful Report

Posted 6 months ago

“The other reviewers relate to selling to handtec which I have no experience of so cannot comment but my experience with them has been amazing. Shipped instantly came the next day phone was in amazing condition no noticeable marks or anything (ordered perfect). Works with mobile data and battery life is good. Highly recommend thank you very much.”

Helpful Report

Posted 6 months ago

“Had exactly sane problems as everyone else. Quoted £130 trade in but then they offered me £25. I told them to send it back, came back with a knackered screen. When I contacted them they said it was like that when it came in, I had no evidence to the contrary. Legal Scammers!”

Helpful Report

Posted 7 months ago

“Don't sell, they'll try rip you off from minute one. Don't even think about getting the agreed price. Now their ignoring me because I want my phone back.”

Helpful Report

Posted 7 months ago

“*IMPORTANT* I purchased a iPhone 8 Plus 16/02/24 which was faulty, would not turn on even after a 24h charge. sent back to exchange for 2nd iPhone.within 24h it started to freeze.i reset the phone but continued to freeze every day. Apple customer support confirmed software fault. i Reported fault 01/03/24 and was to return for refund. My very sick wife who is END OF LIFE was taken ill and in critical condition. I could not get home to post iPhone back until i returned home for a days rest on the 02/04/24.i kept seller fully updated with my situation, THEY SAID "POST WHEN YOU CAN". the iphone was delivered to them on 04/04/24, tracking number QZ712669220GB.THEY NOW REFUSE TO REFUND US AND HAVE THE IPHONE I RETURNED. complete dishonesty, theft and fraudulent behaviour.”

Helpful Report

Posted 7 months ago

“I sent a perfect condition phone for which they quoted £155,they have invented non existed faults (deep scratches to front and back glass, scratches to frame and apparently it needs a replacement battery in order to be recycled!?), in light of these invented faults they have now revised their offer to £30. They are absolute scammers and I am gutted that I didn't think to Google them before I sent my phone in, as I found them through a comparison website I wrongly assumed they were legit.”

Helpful Report

Posted 7 months ago

“Do not go near this company. They will rip you off. I had exactly the same experience as most of the people here. I sent off a Samsung S20+ in good condtion, not perfect, but perfectly ok for a 3 year old phone. They quoted £133, but invented faults that were not there and revised the quote to £30. As the cost to return the phone is as much as they are willing to pay for it I took the £30 as I didnt trust them to return the correct phone. I wish I had done some more research as I wouldnt have used this company of scammers.”

Helpful Report

Posted 8 months ago

“worst company ever they paid after a week and cut half of price just because im not english and done have uk id rubish company never sale ur phone there”

Helpful Report

Posted 8 months ago

“Sent a perfectly good zflip 3 with a £131 quote .They’ve revised it to £24 by inventing non-existent damage .DO NOT USE THIS COMPANY !!”

Helpful Report

Posted 8 months ago

“Order number HO_10007046 I was offered 155 pound for a "working phone" Samsung s21 galaxy so I sent the phone to handtec via royal email. Starting by saying that the phone was in perfect condition like new with the screen a bit worn, after handtec inspection they got back to me saying that the phone had: an internal crack and no battery life. Absolutely not true and just made up on purpose not to pay the initially agreed amount of 155 pound, so they offered a ridiculous 30 pound which I had to accept as I won t be back to the UK until February. I recommend everyone to be extremely careful dealing with this company, they are unprofessional and try in any way possible not to pay you what previously agreed making up things like ”your phone has an internal crack" Shame on you.”

Helpful Report

Posted 11 months ago

“Sent in a perfectly good Samsung S20 Ultra, quoted £203 for working condition. Got an email back stating phone was dented, camera broken and heavily scratched. I have photo and video evidence of the phone being packaged and sent. Offered £60. Seems this is a continued scam by someone who has already owned a liquidated business and is repeatedly offering low amounts for phones after agreeing a contract. Will be raising legal action and reporting if phone not returned in same condition it was sent. Also reporting their 40k positive reviews online.”

Helpful Report

Posted 1 year ago

“Bought a refurbished xr off this company, now the icu unit has broke after 4 months they saying warranty void because of the battery has been changed why would I change the battery after 4 months they want £30 off me for them to send the phone back to me!!! Do not trust this company I am going legal with it, if I don’t get it back. Furious is not the word 😡😡😡seems odd they always email back after 9pm as well…”

Helpful Report

Posted 1 year ago

“I decided sell my iPhone with Handtec ,the Phone was in excellent condition,with absolutely no scratches.I now wish I had taken photos of it before I sent it to them as they originally offered me £300 for my phone, once they received it they proceeded to give me a revised Quote for £180 as their Engineer had apparently noticed scratches on it !!! IT LEFT MY HOME IN PERFECT CONDITION!!! I demanded my phone be sent back .. it has taken a month to receive it back .. and THEY have scratched the screen to validate their claim that it was faulty !! I’m so angry and upset !!….. BEWARE! I wish I had read these reviews !!!!”

Helpful Report

Posted 1 year ago

“Sent my iphone SE 2022 to sell and was quoted £175. Received an email to say the phone was an iphone SE 2022 which was scratched and would require a new screen and housing. I was then offered £30 Complained and sent the original invoice in and was told that I must have accidentally sent the wrong phone!! The phone I sent in was in really good condition so I am absolutely gutted. I will be involving Trading Standards and the police.”

Helpful Report

Posted 1 year ago

“I was trying to sell my iPhone with them. Phone was in excellent cosmetic condition, battery health of 85% and no scratches. Quote was for £130…. Engineer has apparently looked at it today, deemed that the battery has been used heavily and now there would seem to be scratches on the screen. Lo and behold the price being offered has dropped to £70, less even than what they would apparently give for a phone in poor condition. Cowboys….. BEWARE!”

Helpful Report

Posted 1 year ago

“I sent a phone to this company to be recycled. I gave the phone a thorough check before sending it away and I deemed it in excellent condition. First they offered me £110 less than their original quote as there was a problem with the battery. I challenged this as the battery had over 90% life left and they then backtracked and said it was the appearance. Offering me £20 more then £20 more again. I asked for photos and almost 24 hours later they sent me some. I don’t believe these were of my phone but I feared a damaged phone being returned. Don’t trust these guys. Absolute cowboys!”

Helpful Report

Posted 1 year ago

“Shocking! Read my trustpilot review! Shocking”

Helpful Report

Posted 1 year ago

“I sent them a pristine phone -iPhone 12 Pro Max which they had quoted me £435.00 as a sell. They lied saying there was a scratch on it which I know there wasn't. They offered me £285.00 and after having read the experiences on here accepted as I would just expect them to return it scratched. Scam company, avoid. Shame Trustpilot isn't trustworthy.”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY! These 5 star reviews have to be fake. I had the same experience as the other low star reviews. Handtec offered £130 for my phone on the website, it was in mint condition, no scratches, no dents. Lo and behold, much like the others, they said the screen was scratched and charging port was dented and revised their offer to £95. I sent them pictures of the phone before I sent it off and asked them for proof of the dents and scratches they mentioned. They said they sent pictures back but they were nowhere to be found even though I asked them multiple times to send them. They then revised their offer to £105. Stuck between the phone getting "lost" in transit and losing everything, or taking their offer. I opted to take their offer.”

Helpful Report

Posted 1 year ago

Handtec is rated 1.3 based on 345 reviews