Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 352 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

Questions

Metrics

1.3

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Handtec made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be warned, don't sell your device to these scammers! They tempt you with slightly higher offers than others, combined with being plugged by Money Supermarket and a good rating via trustpilot all would seem legitimate. However, myself like many others have found out the hard way that they operate in a completely dishonest manner. Send in your device in pristine condition, which they then value it at way less than original quote due to some made up faults. When asking for your device back they then revise their offer and offer you slightly more, this can go on and on. You could maybe get original quote price if your willing to haggle over the course of days or weeks. Others who have stood their ground and asked for their devices back have then received them in a lesser condition than they sent them off in. With the above in mind I reluctantly sold for their 3rd offer, combined with wasting time and energy emailing them back and forth. You have been warned (again)”

Helpful Report

Posted 8 months ago

“Sent an almost mint condition iPhone for payment, apparently the engineer's inspection found a long scratch on the screen. Oh no they did not, there was not a mark on it anywhere. Now offered peanuts for it. Nearly impossible to get in touch with them. This must border on fraud at least, is there nobody out there that can stop them? Clearly every other review on here, says the same thing. (Are the Trust Pilot reviews false?)”

Helpful Report

Posted 9 months ago

“Zero stars. A bunch of scamming scumbags. Was offered £85 for my old phone. On receiving it they offered me £13 stating made up damage. Stupidly I trusted the 4.5 star reviews on trustpilot. They have obviously review bombed them. Avoid these robbers at all costs.”

Helpful Report

Posted 9 months ago

“Avoid at all costs Horrible company , sent my item in its original box ( the Samsung box ) I didn't like their offer and they would not send me my box back Claiming i didn't , when I DID That is theft , and the costumer service is absolute nightmare very very rude and takes days to reply , and they just lie to my face not even pretending they will check I need my box back I sincerely doubt they have any records …. They should have records of these things But they just stole it”

Helpful Report

Posted 10 months ago

“Exactly same as others, as quote was via money supermarket I trusted them to be genuine. Quote was £48, today they have offered £8 giving same excuse as others 'deep scratches' there wasn't. Ive asked for phone back so we'll see what happens!!”

Helpful Report

Posted 10 months ago

“Still no improvement on Handtec ability to deal fairly with trade ins. We sent 2 phones in, both Samsungs. Wished we had read the reviews earlier and not fallen for Trustpilot which had a combined sale and purchase 4*. The first phone was marked down from £140 to £110, which we decided was a lucky escape. We were told it had marks on the frame and lense and light burn (seems to be a pattern in their markdown reasons). The second phone we think they have lost. Despite chasing up we’ve been told so far it has a pattern lock, never has had. A pin lock, nope I checked that was removed. And it’s locked to a google account, no because it was reset exactly the same as the first phone and I’ve checked it’s not showing in my Google security!”

Helpful Report

Posted 10 months ago

“Was quoted £132 for a Samsung galaxy S21 FE, had no scratches on the front screen, which I had cleaned and double checked before sending, sent in the box provided. And received an email to state they would offer be £79, I was confused as I knew the screen had no scratches, I sent a reply asking for proof and they sent a picture back with a scratch that was not there before, evidently upon reading the reviews on here, this is a common occurrence for them, I’m still in the midst of this so don’t have an outcome. Please don’t use this company, I used money supermarket to find them, and trusted they’d only use legitimate businesses and when I searched the company the fake trust pilot reviews appeared, I will be notifying trading standards and also money supermarket.”

Helpful Report

Posted 10 months ago

“This company are scammers. They offer you a good price for your old phone and then allege it is damaged when they receive it and revise the price to half what they offered or less. I have reported them to Trading Standards and ActionFraud. I would urge anyone who has been scammed by this company to do the same. Let's get them closed down!”

Helpful Report

Posted 11 months ago

“The other reviewers relate to selling to handtec which I have no experience of so cannot comment but my experience with them has been amazing. Shipped instantly came the next day phone was in amazing condition no noticeable marks or anything (ordered perfect). Works with mobile data and battery life is good. Highly recommend thank you very much.”

Helpful Report

Posted 11 months ago

“Had exactly sane problems as everyone else. Quoted £130 trade in but then they offered me £25. I told them to send it back, came back with a knackered screen. When I contacted them they said it was like that when it came in, I had no evidence to the contrary. Legal Scammers!”

Helpful Report

Posted 1 year ago

“Don't sell, they'll try rip you off from minute one. Don't even think about getting the agreed price. Now their ignoring me because I want my phone back.”

Helpful Report

Posted 1 year ago

“*IMPORTANT* I purchased a iPhone 8 Plus 16/02/24 which was faulty, would not turn on even after a 24h charge. sent back to exchange for 2nd iPhone.within 24h it started to freeze.i reset the phone but continued to freeze every day. Apple customer support confirmed software fault. i Reported fault 01/03/24 and was to return for refund. My very sick wife who is END OF LIFE was taken ill and in critical condition. I could not get home to post iPhone back until i returned home for a days rest on the 02/04/24.i kept seller fully updated with my situation, THEY SAID "POST WHEN YOU CAN". the iphone was delivered to them on 04/04/24, tracking number QZ712669220GB.THEY NOW REFUSE TO REFUND US AND HAVE THE IPHONE I RETURNED. complete dishonesty, theft and fraudulent behaviour.”

Helpful Report

Posted 1 year ago

“I sent a perfect condition phone for which they quoted £155,they have invented non existed faults (deep scratches to front and back glass, scratches to frame and apparently it needs a replacement battery in order to be recycled!?), in light of these invented faults they have now revised their offer to £30. They are absolute scammers and I am gutted that I didn't think to Google them before I sent my phone in, as I found them through a comparison website I wrongly assumed they were legit.”

Helpful Report

Posted 1 year ago

“Do not go near this company. They will rip you off. I had exactly the same experience as most of the people here. I sent off a Samsung S20+ in good condtion, not perfect, but perfectly ok for a 3 year old phone. They quoted £133, but invented faults that were not there and revised the quote to £30. As the cost to return the phone is as much as they are willing to pay for it I took the £30 as I didnt trust them to return the correct phone. I wish I had done some more research as I wouldnt have used this company of scammers.”

Helpful Report

Posted 1 year ago

“worst company ever they paid after a week and cut half of price just because im not english and done have uk id rubish company never sale ur phone there”

Helpful Report

Posted 1 year ago

“Sent a perfectly good zflip 3 with a £131 quote .They’ve revised it to £24 by inventing non-existent damage .DO NOT USE THIS COMPANY !!”

Helpful Report

Posted 1 year ago

“Order number HO_10007046 I was offered 155 pound for a "working phone" Samsung s21 galaxy so I sent the phone to handtec via royal email. Starting by saying that the phone was in perfect condition like new with the screen a bit worn, after handtec inspection they got back to me saying that the phone had: an internal crack and no battery life. Absolutely not true and just made up on purpose not to pay the initially agreed amount of 155 pound, so they offered a ridiculous 30 pound which I had to accept as I won t be back to the UK until February. I recommend everyone to be extremely careful dealing with this company, they are unprofessional and try in any way possible not to pay you what previously agreed making up things like ”your phone has an internal crack" Shame on you.”

Helpful Report

Posted 1 year ago

“Sent in a perfectly good Samsung S20 Ultra, quoted £203 for working condition. Got an email back stating phone was dented, camera broken and heavily scratched. I have photo and video evidence of the phone being packaged and sent. Offered £60. Seems this is a continued scam by someone who has already owned a liquidated business and is repeatedly offering low amounts for phones after agreeing a contract. Will be raising legal action and reporting if phone not returned in same condition it was sent. Also reporting their 40k positive reviews online.”

Helpful Report

Posted 1 year ago

“Bought a refurbished xr off this company, now the icu unit has broke after 4 months they saying warranty void because of the battery has been changed why would I change the battery after 4 months they want £30 off me for them to send the phone back to me!!! Do not trust this company I am going legal with it, if I don’t get it back. Furious is not the word 😡😡😡seems odd they always email back after 9pm as well…”

Helpful Report

Posted 1 year ago

“I decided sell my iPhone with Handtec ,the Phone was in excellent condition,with absolutely no scratches.I now wish I had taken photos of it before I sent it to them as they originally offered me £300 for my phone, once they received it they proceeded to give me a revised Quote for £180 as their Engineer had apparently noticed scratches on it !!! IT LEFT MY HOME IN PERFECT CONDITION!!! I demanded my phone be sent back .. it has taken a month to receive it back .. and THEY have scratched the screen to validate their claim that it was faulty !! I’m so angry and upset !!….. BEWARE! I wish I had read these reviews !!!!”

Helpful Report

Posted 1 year ago

Handtec is rated 1.3 based on 352 reviews