River Island Reviews

3.3 Rating 434 Reviews

56 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.3

Based on 434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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When do I receive my money back from order #87473452. It’s been I month

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Asked by Jane Precious (1 year ago)

Why are product number 481249 2 different shoes wtf

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Asked by Big (3 years ago)

What is a small in coat got xs and s

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Asked by Anne (3 years ago)

How wide river island men’s Chelsea boots size 11 ( do they compare with red tape boots ?). Thanks

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Asked by Daniel (4 years ago)

For international shipping in my case India, River Island doesn't have any tracking details is that true Is it a genuine website, I fear. Customer care chat people simply apologies when we ask how will you track when the parcel is not delivered to me,simply they say I don't know you can report to us in that case, I don't understand what type of stupid reason and answers I receive from their customer care representative.

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Asked by Udayakumar (5 years ago)

I tried to buy something from River Island, but it wouldn't accept my card, and got an email about fraud. is this site legit?

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Asked by Maddie (6 years ago)

how good is the quality of their clothing? Will it fray and fade over time? How does it compare to other stores?