River Island Reviews

3.3 Rating 434 Reviews

56 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.3

Based on 434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does River Island deliver? How long does River Island take to deliver? Does River Island deliver on time? How is accuracy and good condition of items delivered by River Island?

Returns

How is River Island returns process?

Customer Service

How can I contact River Island? How quickly does River Island resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of River Island.

Visit Website

How is River Island returns process?

Helpful Report

(1 month ago)

Greater than 93% of reviewers feedback is River Island returns process could be better.

Helpful Report

(1 month ago)

0.00%

Industry Average

“ I tried to exchange 2 T-shirts at the White rose centre today that were Christmas presents, to be told they would do noting to help me as it's past 14 days since they were purchased in December. I didn't want refunds, only an exchange. I've been online to read their Christmas returns policy which says I have until 14th of January. However the manager refused to help. TERRIBLE custom service! ”

- Anonymous

“ I'd give -10 if I could. On-line returns policy is appalling. Customer services are ineffective and rude. The company is robing it's loyal customers. Companies like this do not deserve to carry on trading. Hurry up and go bust. You thieves!! ”

- Anonymous

“ I keep on getting referred to River Islands own returns page, which seems to be even worse than the customer service. ”

- Simon

River Island Reviews

Returns - Difficult