River Island Reviews

3.2 Rating 438 Reviews

55 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.2

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does River Island take to deliver?

Helpful Report

(3 weeks ago)

River Island normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

28.57%

Industry Average

“ oredered jeans feels like an eternity ago never arrived but constantly told by customer service they did. T hen after ten further emails told no could not be deliverd as not enough delivery information. have now asked where my money is and ten emails back saying customer service will be in touch possibly the worst customer service next to British gas just terrible. ”

- Kim Lelliott

“ Such terrible customer service. Took me 4 tries to get a response from a human being instead of an automated email. Paid £6 for next day delivery and received it 4 days later. Appalling. ”

- Anonymous

“ Ordered next day delivery but arrived 4 days later. Call to customer services has cost me £5 which I personally feel should be refunded as they tried to keep me on the phone longer than what was required. The low score is based on customer experience not the item received however I will not be placing any future orders, as you are unable to guarantee delivery on time. ”

- Anonymous

River Island Reviews

Delivery - Slow