River Island Reviews

3.3 Rating 434 Reviews

56 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.3

Based on 434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Helpful Report

(1 month ago)

You can contact River Island by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

72.41%

Industry Average

“ What an amazing service at store147in Worthing the manager customer service was above and beyond ”

- sharon mansfield

“ Customer service was amazing today in store from a lovely lady Denise in Glasgow store in argyle st ”

- Ashleigh

“ Excellent customer service great quality clothing love their shoes so nice to wear out and comfortable .Excellent for online delivery clothing has got better great website to order from fast delivery Better than other high street stores. ”

- Geraldine

River Island Reviews

Customer Service - Good