River Island Reviews

3.3 Rating 434 Reviews

56 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.3

Based on 434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does River Island deliver? How long does River Island take to deliver? Does River Island deliver on time? How is accuracy and good condition of items delivered by River Island?

Returns

How is River Island returns process?

Customer Service

How can I contact River Island? How quickly does River Island resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of River Island.

Visit Website

Does River Island deliver on time?

Helpful Report

(3 weeks ago)

Greater than 34% of reviewers feedback is River Island normally delivers on time.

Helpful Report

(3 weeks ago)

33.33%

Industry Average

“ Absolute shambles with receiving a order. I was promised delivery within 5 days when I purchased some shoes for an event. I did not receive them and in spite of 17 emails back and forth still not arrived. Customer service were unresponsive to my emails, I had to phone twice to the head office still no delivery. I have asked for a refund today as the whole fiasco is laughable. Would definitely think twice before ordering again. ”

- lynne

River Island Reviews

Delivery - Slow