River Island Reviews

3.2 Rating 438 Reviews

55 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.2

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does River Island deliver on time?

Helpful Report

(3 weeks ago)

Greater than 32% of reviewers feedback is River Island normally delivers on time.

Helpful Report

(3 weeks ago)

28.57%

Industry Average

“ Absolutely abysmal customer service, they fail to deliver your order, refuse to send a replacement, instead I have to loose my discount and pay delivery again, very disappointed ”

- Laura Robson

River Island Reviews

Delivery - Slow