River Island Reviews

3.3 Rating 434 Reviews

56 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.3

Based on 434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does River Island resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 52% of reviewers feedback is River Island takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

70.37%

Industry Average

“ Excellent service and was served by a lovely young lady called Amna at the Meadowhall store. The second time this young lady has served me ,very pleasant and helpful. Thankyou Amna I shall be back Love my clothes I’ve bought my favourite shop. ”

- Mrs Hazel Smout

“ Ordered items online excellent service lovely clothing even their shoes are so comfortable love their clothing excellent quality had my ordered delivered in a day .Would highly recommend River Island for their great clothing and shoes ”

- Geraldine

“ I was in River Island in the Metro Centre and the customer service was overall outstanding! From the moment I walked through the door to when I left the staff made me feel very welcome. ”

- Laura

River Island Reviews

Customer Service - Good