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River Island Reviews

3.3 Rating 434 Reviews
56 %
of reviewers recommend River Island
3.3
Based on 434 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of River Island.
How quickly does River Island resolve customer queries?
(1 month ago)
Greater than 52% of reviewers feedback is River Island takes over a week to resolve customer queries.
(1 month ago)
72.41%
Industry Average
Excellent service and was served by a lovely young lady called Amna at the Meadowhall store. The second time this young lady has served me ,very pleasant and helpful. Thankyou Amna I shall be back Love my clothes I’ve bought my favourite shop.
- Mrs Hazel Smout
Ordered items online excellent service lovely clothing even their shoes are so comfortable love their clothing excellent quality had my ordered delivered in a day .Would highly recommend River Island for their great clothing and shoes
- Geraldine
I was in River Island in the Metro Centre and the customer service was overall outstanding! From the moment I walked through the door to when I left the staff made me feel very welcome.
- Laura