River Island Reviews

3.2 Rating 438 Reviews

55 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.2

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How does River Island deliver?

Helpful Report

(3 weeks ago)

River Island delivers items by Courier and Postal Service.

Helpful Report

(3 weeks ago)

28.57%

Industry Average

“ I have ordered something and paid for next day delivery, I was expecting to get my delivery next day not 3rd or 4rd day otherwise I would waith for free delivery in 5 days !then I received amail that my order is gone come estimated in 4 days since I place the order completely cheating just to take you’re money and I was call the customer service to tell them I expect my order to come next day that’s what says on websites then hi said wait till 3rd day wtf I’ve paid for next day delivery cheaters be aware wend u place you’re order next day delivery it wouldn’t come ! ”

- Eleonora Morariu

“ I did pay 6£ for them to bring my parcel ok the next day. They didn’t brought it on the day that it supposed to be delivered plus they didn’t gave me the option to re-delivery they brought that to the store to me to collect it. Very disappointed with this shop I will not recommend it to anyone. ”

- Anonymous

“ They delivered my item very late so I emailed their customer services team for a refund on my delivery fee. ”

- Anonymous

River Island Reviews

Delivery - Slow