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River Island Reviews

3.3 Rating 434 Reviews
56 %
of reviewers recommend River Island
3.3
Based on 434 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of River Island.
How does River Island deliver?
(3 weeks ago)
River Island delivers items by Courier and Postal Service.
(3 weeks ago)
F

Delivery - Slow

33.33%
Industry Average
I did pay 6£ for them to bring my parcel ok the next day. They didn’t brought it on the day that it supposed to be delivered plus they didn’t gave me the option to re-delivery they brought that to the store to me to collect it. Very disappointed with this shop I will not recommend it to anyone.
- Anonymous
They delivered my item very late so I emailed their customer services team for a refund on my delivery fee.
- Anonymous
oredered jeans feels like an eternity ago never arrived but constantly told by customer service they did. T hen after ten further emails told no could not be deliverd as not enough delivery information. have now asked where my money is and ten emails back saying customer service will be in touch possibly the worst customer service next to British gas just terrible.
- Kim Lelliott