Shein Questions & Answers

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

I didn't receive an item of bangle in my order

Asked by jyoti (3 months ago)

I returned my order on the 11th July 2024, Buffalo logistics picked up and today the 8th August 2024 I'm still awaiting a refund, I cannot get hold of shein or Buffalo. Thanks

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Asked by Colleen (3 months ago)

I've just returned a lot of swimsuits and kids dresses. When I went to order them again, but in a different sizes I saw it says 'cant be refunded'. I'm in an absolute panic now that I won't get my money back. What will happen to the huge amount of clothes I've returned? I can't afford to order new ones without a refund. Please advise Many thanks Mrs Ganderton-Smith

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Asked by Carmen Ganderton-Smith (4 months ago)

Evri has delivered only one small package with one item only (photo sent here). Ref No: Tracking number H022WA0247525546 SHEIN Kids EVRYDAY Toddler Boys Slogan Graphic Pullover SKU: sk2108190307032554 SIZE: Black-100 QTY: 1 Subtotal: GBP£3.00 Could you please confirm when will the rest of the items delivered. My order is for multiple items for total of £33.66 Thanks Hasu Gangadia

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Asked by Hasu Gangadia (10 months ago)

Shein Why hasn't my order been sorted. Its been at going to Heathrow last Monday? I've had other orders that I placed after this day come to my house. Royal Mail hasn't even got any update. I've got screenshot from tracking via Shein & Royal Mails Tracking. Can send them to you if you reply to me via email. ?

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Asked by Rebecca L Smith (1 year ago)

Good evening I ordered snd paid for order on september 19th, Xx i would be very greatful if you would investigate this order as i still have not received order. Thank you

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Asked by Ethel Forbes (1 year ago)

Why has one of my items not come with the order

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Asked by Tracy moss (1 year ago)

They do send some orders to different companies. I've had items come via Evri & Royal Mail, myself.

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Answered by Rebecca (1 year ago)

Why I didt got my shoes I went my money back please

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Asked by Chelsea (1 year ago)

I have returned a parcel to Shein back in August delivered by EVERI, I have notification from EVERI that it has been returned but I have not had a refund as Shein are saying it hasn't been returned and they either can not find the order at all or that it has been returned? Have been trying to sort this out since mid August now Shein say it is past refund date. It is £60 I need back. I hope someone can help please??

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Asked by Jacqui (1 year ago)

Iv had no payment for return

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Asked by Lisa (1 year ago)

I placed an order on October 3rd and have not received tracking numberXXWOTOOOO143138YQ when I tried the link it said web sight not available please could you advise as to how I can get this order. Regards Lynda Rojas

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Asked by Lynda rojas (1 year ago)

Is shein in birginham a permanent shop I been there twice I don't live there I can't find the shop

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Asked by Donna (1 year ago)

I got an email with a picture of my parcel just left at my door which I did not ask to be done and time I got home the parcel was gone I have been trying to contact shien from yesterday it's ridiculous

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Asked by michele mcgill (1 year ago)

I placed an order on June 24, 2023 and I have not received my order. I have never had this issue before and it’s a problem, when I’m paying for something I don’t have.

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Asked by Annette H Alston (1 year ago)

I ordered for a package from your company but there was miss communication/ language barrier with the driver because he couldn't speak English so he took back my package to their offices claiming that i refused to give him the money yet i had the money with me. So right now i don't no whats going on with my package because i already had money on my shien account but uptown now i don't really whats going on with package yet am in need of it

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Asked by Ronnie Joelinton (1 year ago)

How do I contact shein to change my shipping method

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Asked by Sharon (1 year ago)

I've made order in three weeks back still now I didn't receive anything.

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Asked by Nomso Thekwane (1 year ago)

Is shein still delivering in south Africa? Why does my app doent want to make payment when odering it keeps on saying i should change method of payment, please help i really want to order

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Asked by Khahliso (1 year ago)

Why is it impossible to contact Shein, what are you hiding from your customers? I see many complaints about non delivery of items, which you say have been delivered. You send a delivery confirmation but no contact number on the message in case of a dispute. Now I am writing on this message board which appears to only go to other customers to respond! Just what is the point. I think if there is no response from you SHEIN within 24 hours I will take my issues to Wendy Knowler. My details are: GSHN5D36B00MF30 tracking number BUFZA5020318721YQ and this parcel HAS NOT BEEN DELIVERED!

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Asked by Susan Llewellyn (1 year ago)

URGENT How do I contact you regarding a parcel of clothing you say is delivered but it is not. I cannot find an email address. I have complained via my phone but with no response. The parcel has not been delivered to any of my neighbours. I have checked. You certainly could not leave it propped up against the door as it would be stolen and you are responsible to deliver this to me. Please resolve this very quickly as those items were required for a specific occasion and that occasion is very close now. Details: order number GSHN5D36B00MF30 tracking number BUFZA5020318721YQ Regards.

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Asked by Susan Llewellyn (1 year ago)

What is my Authorization code or transaction number for my order that needs verification. I don’t understand this. I gave you my card information when I paid. I don’t understand what you want

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Asked by Debra Olsen (1 year ago)

I haven’t received by package for shein a email was sent say it delivered but I haven’t

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Asked by Shawn Reid (1 year ago)

What is the email address to contact Shein or how do i live chat with a person and not a robot? Has anyone had experience with you shipment being split up? Im needing dresses for a wedding and they have split my order. Just wondering how long it will take the second order to come in

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Asked by stacey (1 year ago)

I need to know if i could get my money back for something that hasnt came to my house yet but its still saying its has came to my house because i have accidently clicked the button

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Asked by Elijah baker (1 year ago)

How long does a SHEIN order take I need it before the 10th and I orderd it on Friday night

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Asked by clodagh galway (1 year ago)

I am reaching about a refund that was promised to me over a month. I need my money back.

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Asked by Sarah (1 year ago)

Hi I haven’t received my order and it says it have been delivered. How am I going get my order I think it got lost?

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Asked by Fatma altin (1 year ago)

I want to return my last two orders. But they don't show on my account. Please advise.

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Asked by Andrea Paul (1 year ago)

Shein send me 2 right sided shoes, what can i do about the matter ?

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Asked by Mia (1 year ago)

Wine I got item and it broke Can you send me any colour back Thanks

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Asked by Wine (2 years ago)

Hi I need to contact you, can you e mail me your e mail address please

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Asked by Dee holland (2 years ago)

I ordered a couple items that did not fit I returned both items in one package label will that be a problem because the label and packaging I had to pay for and I did not want to pay for another label or package will it be a problem

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Asked by Laura Reveles (2 years ago)

Hi Do they call when the driver arrives? Or they just give it to whoever is available at the place

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Asked by Zwivhuya (2 years ago)

My package didn't reach me the delivery person said he was hijacked.how to contact you guys

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Asked by Refiloe Tsatsi (2 years ago)

Hello I need talk important and I full deaf What is your number call SHEIN ?

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Asked by Carla Silaghi (2 years ago)

How can i contract shein?

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Asked by Aparna (2 years ago)

Must you pay a custom fee when you order arrives if so..Why must we I mean it doesn't make sense

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Asked by Suzane (3 years ago)

Can you trust their rings? Will they live green marks?

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Asked by Lilli (3 years ago)

Hi! Their rings will last you a few months before turning green.

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Answered by Anonymous (2 years ago)

My card was hacked by this Chinese company for $859.00. Do not shop her as your card information is being sold. USA ONLY!!!

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Asked by Tima (3 years ago)

How do I contact shein

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Asked by Sharon (3 years ago)

Good luck! They have terrible customer service you can usually get through with a service ticket and they get back to you quickly but they don't answer your question you go around and around with them and don't get an answer. Live Chat is available but every time you find it it is busy and they say try back later. But it's always busy. They tell you to email but they will not give you an email address. This company is the worst. I would not even start getting tangled up with them if I was you.

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Answered by Pam (1 year ago)

How can I get a refund?

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Asked by Carolina (3 years ago)

Can someone help me? I ordered yesterday at shein and today my order is deleted at the page... normally at my account at the "my orders" there was my order, but today i looked and its gone... i dont know what do to..

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Asked by Lia Babakou (3 years ago)

what day do you think my stuff i order will be here

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Answered by Katrina (3 years ago)

I order many things in shein on 9/01/21 and i am still waiting to received .....i dont know where are they.....what i must to do ...?????

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Asked by Lina (3 years ago)

Just tracked my order and it says repurchased on all 9 garments out of 10. Can someone tell me what this means!?

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Asked by Loretta Papiccio (3 years ago)

hi i want to return my order becouse the size of the jeans is big.how to returns the item

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Asked by maricel (3 years ago)

I would like to keep one item and return another. I can't access the return process due to a message that keeps popping up, about returning both items. I would like to receive a return label. Thank you very much!

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Asked by Marian Ackeman (3 years ago)

My daughter ordered clothes which for some or other reason was separated into 2 packages. We were then informed that we needed to pay an additional R70 to Buffalo who was the courier company for one of the parcels. On enquiring where the second parcel is, we are informed that it is with Aramex in JHB and that an additional almost R600 needs to be paid before it is delivered. I'm a skeptical mom. Warned her initially. Now I'm just wanting to understand my ignorance regarding all the additional money to get her clothes. How do I even know that it is legit? Please help

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Asked by Phoebe Sobotker (3 years ago)

Do not worry! To many things are wayyyyyyyyyy to exspenve! Plus they are making me pay an addianol 20 buks to pay for clothes!

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Answered by MIMI (3 years ago)

My order has been stack in transit...how can I know what is going on or just cancel the order and get my money back?

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Asked by Athina (3 years ago)

My parcel arrived damaged with apologies from the Royal Mail. I ordered a black cardigan from yourselves this was missing and all the parcel contained was a pair of pretty mittens. I presume these were a free gift which was very nice.I have e-mailed several times and not received a reply at all. I have got the damaged bag still but am unable to take a photo. I would like a replacement cardigan really not a refund as I was really looking forward to the cardigan it was just what I wanted.L

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Asked by Lynn Cureton-Taylor (3 years ago)

Haven’t not received my package... what is consumer service phone

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Asked by Kiarra Smith (4 years ago)

I haven't received my package my tracking number is GSHMAXOOWOOOKR5

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Answered by Natasha L Wilkes (3 years ago)

She does not have a phone number where you can get a hold of them. Nor do they appear to have a email address that they will give out and their Live Chat is always too busy come back later. You can get a hold of customer service and they will respond to you quickly but more than likely won't answer your question. You will go around and around with them back and forth on paper you give them information they ask for it again or more. Nothing ever gets resolved. Good luck. Worst company ever.

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Answered by Pam (1 year ago)

Hi Shein, I received a order yesterday, and one dress was totally wrong style but same color. I really want the one i paid for. Can someone please get back to me

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Asked by Manjula De Silva (4 years ago)

I had got all of my sizes wrong just go to ROMWE it is a cheaper place with all the same clothes and sizes. When you search up something, you actually get the results you wanted!

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Answered by MIMI (3 years ago)

They won't, they have been giving wrong clothes to everyone. People are buying and not getting right clothes. ITS A SCAM!!!

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Answered by Liv (3 years ago)

can I change/update my review on shein order? if yes, please advise how. Thanks

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Asked by Rinkle (4 years ago)

i have made 3 purchases 2 in the same day 1 the day after will my clothes all come together or at different times

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Asked by Jane (4 years ago)

it honestly depends. it's more likely that they'll come at different times, but some of them may arrive on the same day. certainly not all of them though, depending on how many items you got. shein is a website just like amazon or wish, think of it that way.

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Answered by amelia (4 years ago)

What does repurchase mean in my order

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Asked by Mattia (4 years ago)

I have return cloth i did not find your addresses place email to me sand me libel

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Asked by Belaynesh (4 years ago)

I returned 3 items to post office because I order the wrong size how can I get my refund money

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Asked by Jocelyn Nidoy (4 years ago)

Shein fashion customer care number 9523626882///7439337477Shein fashion customer care number 9523626882///7439337477Shein fashion customer care number 9523626882///7439337477

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Asked by Sagar Kumar (4 years ago)

In the US there's no customer care number you cannot talk to a human, it's impossible. And you might get a bot if you go to Facebook or Instagram but they won't understand what you're asking and you will get nowhere same thing with customer service you will get nowhere. And live chat is available but always too busy, check back later they say but it's never available. Good luck with getting a hold of anyone or getting anything resolved. Worst customer service ever!

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Answered by Pam (1 year ago)

Shein fashion customer care number 9523626882///Shein fashion customer care number 9523626882///7439337477Shein fashion customer care number 9523626882///7439337477

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Asked by Sagar Kumar (4 years ago)

What are the size like? I’m a uk 16 what would I get

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Asked by Paige (4 years ago)

My mom was from the uk, On ROMWE, you can get cheaper things and you can get sizes from anywhere in the world!~

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Answered by MIMI (3 years ago)

How do you do the straps up on the wedge shoes

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Asked by Louise anderson (4 years ago)

How much is shipping?... I'm from south africa and I just wanted to know the price because I checked and I saw R375 ... I just wanted to know if that's the cost of the shipping

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Asked by Mudzunga pfariso (4 years ago)

Ummm they are a LOT of money to buy clothes. You should go on Rowme they are the same clothes for cheaper prices.

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Answered by Liv (3 years ago)

I am thinking about purchasing some bikinis from Shein and I want to know if the sizing is accurate and if not should I go a size down or a size up. I am a medic with the measurements but I don't know if I should get a large or a small if the sizes are not accurate.

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Asked by Sky (4 years ago)

How do i contact customer service i never got my order and it has been 2 months now

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Asked by Francinah Matlou (4 years ago)

Well on ROMWE you get the things the next day! Depending where you are... Never shop on shein again.

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Answered by MIMI (3 years ago)

How do i contact customer service i never got my order and it has been 2 months now

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Asked by Francinah Matlou (4 years ago)

how is the quality of their products?

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Asked by cam (4 years ago)

MEH ROMWE IS A BETTER SITE

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Answered by MIMI (3 years ago)

Im about to check out my bag, but i need to know if im going to be getting everything in just one package (hope the answers is yes cause is the same store haha) but I need to know cause im buying 30+ things i dont want to be getting individual packages. :( Some one who bought few pieces can confirm this to me? please!

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Asked by Niko (5 years ago)

I cannot say! I found this company via Facebook ! Beautiful items , but reviews with 2.03 from 393 is a NO NO for SAM !!! Such a shame when people post such pretty items and could make thousands of $$$$$$ but settle for less than dollar amt days !!! There true loss!!! I will not give my thousands I spend on clothes I need for work in court 5 days a week !!! I do not worry one second putting scammers in the prison slammer for 30+ years !!! Scammers are really stupid when taking pocket change when they could have true honest sales of millions!! That is why they scam!!! Poor old stupid whatever's!!!

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Answered by Sam smith (4 years ago)

Hello Niko, I hope all is well! :) A Shein order will sometimes arrive in split parcels. Even though Shein's main headquarters is in China, they actually have warehouses in other countries as well! So, sometimes part of your order may ship from China, while the other half may be shipped from one of their more local warehouses. I have ordered from us.shein.com several times before with my own hard-earned money, and have received everything I have ever ordered. I am not sponsored or affiliated with Shein.

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Answered by Aeva (4 years ago)

If I'm a height of 150 cm, will I fit in a 130 cm dress?

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Asked by Anusha (5 years ago)

Idk = BUt IM HorNy

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Answered by Mr. pinhairyballsinyourmouth kennedy (4 years ago)

ME TOO KDDFADGNLSZGNSFKGNMZDJKFNAJFKGFDDJGJZSKFGDF

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Answered by girl get this i bought to much (3 years ago)

I Ordered two tops from Shein yesterday and need them for the 25th of October,Will they come to Ireland on time?

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Asked by Curioscustomer (5 years ago)

My shein order says delivered but didn’t come yet but it stills says shipped

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Asked by emerald (5 years ago)

I ordered something, and after a few hours cancelled. Is it gonna be difficult for me to get my money back?

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Asked by Mary (5 years ago)

Can you tell us???

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Answered by Sam Smith (4 years ago)

Are there any physical stores in NY? (United States)

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Asked by Anne (5 years ago)

No it is not a physical store only online

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Answered by anyomius (4 years ago)

Does SHEIN cover return costs from outside of the USA

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Asked by Megan (5 years ago)

You have to pay for return shipping label, I had no idea or I wouldn't have ordered.

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Answered by Anon (4 years ago)

Hello!! I haven’t received my order and it says in mailbox since Monday and I don’t want to have any problems so may I just have my money back on my card please?

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Asked by Adri (5 years ago)

What does St mean in weight when trying to find my size

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Asked by Sarah Rogers (5 years ago)

Although you give me a tracking number it is not recognised where is my order I am waiting for it to comment to see. That I am ordering the correct size

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Asked by Sandra sheppard (5 years ago)

What happens if you don’t confirm your fraud security? I’m not doing fraud, I just don’t think it’s necessary

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Asked by Mekka (5 years ago)

I broke out in hives all over my body after trying on all the clothes!!! I read all the bad reviews and wish I had prior to ordering $180.00 worth of clothing. I read about chemicals that are used on clothing to prevent wrinkling and bugs. I hope after washing them I don't have an allergic reaction again otherwise it appears I"ll be stuck with $180.00 worth of clothing that I can't wear. Too bad they looked really cute on!

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Asked by Dissatisfied (5 years ago)

OMG did you say you broke out in hives?!! Girl you can sue them. There is no possible way that I would shop online for 180.00 for you to break out in hives!!! Never shop there again! I feel so bad. You should go to Rowme they are way cheaper plus I bet they got clothes so you won't break out in hives!

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Answered by Liv (3 years ago)

I see a lot of questions but no answers about the accidentally clicking confirmed on the shipping cuz I did that of course just wanted to know if anybody else got their package is it did the same thing I just ordered it 2 days ago

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Asked by Meggles (5 years ago)

I did that too! I emailed customer service, they said it doesn’t affect your order but they can’t change the “delivered” sign that we see on our end. Hope this helps!

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Answered by Jourdan (5 years ago)

I accidentally pressed the confirm delivery button even though I have NOT recieved my order. Will this affect my actual delivery? I have a trip in 2 weeks and desperately need my swimsuit that I ordered. I see so many other people asking the same question, somebody PLEASE respond!!

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Asked by Chyna Benton (5 years ago)

I pressed confirm delivery without actually getting it will this affect my order? I need it because I’m going on a trip soon

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Asked by Monica aviles (5 years ago)

I accidentally confirmed my delivery and I’m a first time buyer who has to travel in exactly one week I don’t know what to do!!! Please help me!

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Asked by Monica Aviles (5 years ago)

ahh i accidentally did the same thing. if you get your parcel please let me know because i hope it hasn’t messed up anything

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Answered by txss (5 years ago)

If I accidentally pressed the confirm delivery button without receiving my package will i still recieve it?

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Asked by Daniela Araujo (5 years ago)

That exact thing happen to me, if you find out the answer please let me know

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Answered by Kimberly Martinez (5 years ago)

I was just checking your reviews to see if I would like to order from you and looks like your a disgraceful set up! So I won't be shopping from you.....

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Asked by No thanks (5 years ago)

I accidentally clicked “confirm delivery”, but it won't be coming until later. Will this affect the actual delivery?

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Asked by Dania (5 years ago)

Did you ever receive your package? I did the same thing today and I am not sure if it messed with the process

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Answered by Jessica (5 years ago)

Did you ever receive your package? I did the same thing today and I am not sure if it messed with the process

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Answered by Jessica (5 years ago)

I accidentally clicked on delivered order no PKP64583. Will I get the delivery?

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Asked by Priyanshu sinha (5 years ago)

I did the same thing too! Did you ever get your order I’m worried because I spent a lot of money.

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Answered by Emma Snipes (5 years ago)

It doesn’t affect the rate of your parcels delivery. Don’t worry it will still arrive

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Answered by Chloe Mae (5 years ago)

How long does it take for my items to come? Its showing it has a label for 3days but havent been picked up yet.

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Asked by Rochelle (5 years ago)

What happens if I accidentally marked my items as delivered?

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Asked by Maria Garibay (5 years ago)

Heya there is a charge called shipping insurance charge when we order it ... If we dont pay that what will happen? Is it imp to pay?

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Asked by Shreya S (5 years ago)

Shein offer that if we give answer we will get free thing from shein??

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Asked by Amaan (5 years ago)

I accidentally pressed confirmed delivery on my account when I haven’t received my package yet. Will this affect my delivery? My tracking number is BXZ57871

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Asked by Saffron (5 years ago)

Ummm I have the same question did u receive your parcel ??

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Answered by Manisha Karwal (5 years ago)

OMG did you receive your package bc i accidentally pressed it too and idk if imma get it

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Answered by Jocelyn (5 years ago)

Hey did you ever get your package because the same thing happened to me and I don’t if my package is still going to arrive.

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Answered by Daniela Araujo (5 years ago)

I did the same thing on accident have u received it package yet I'm worried I'm not gunna get it.

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Answered by Taylor (5 years ago)

Do you sell in bulk?

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Asked by Siobhan dennon (5 years ago)

Okay so I recently just ordered something on Shein on April 27 and they sent a confirmation email on April 28 and all that . The thing is they sent me a “your product has been shipped” but I accidentally clicked Confirm delivery (when it hasn’t been a week) when I was tracking my order . What do I do! Will my items still be shipped to me?

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Asked by Vanessa (5 years ago)

Did you still get your package? I’m despairing and I need to know .

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Answered by Monica Aviles (5 years ago)

is there a subscription charge

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Asked by carol michael (5 years ago)

How can I call customer service

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Asked by Ellie (5 years ago)

I have accidentally hit 'confirm delivery' before receiving the products from SheIn. Is it all over for me?

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Asked by Athary (5 years ago)

I did the same thing, did you fix the problem? And let me know what to do please

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Answered by Alyssia (5 years ago)

i did the same thing, are you suppose to do something about it or just leave it like that

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Answered by keyla zavala (5 years ago)

OMG ME TOO , imm scareddd what do I doo

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Answered by Vanessa (5 years ago)

same thing happened to me..can u please give us an update on what happened to ur order..did u get it or not?!

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Answered by Nirmeen (5 years ago)

Had anyone received their package even if they accidentally put delivered!!

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Answered by Paige (5 years ago)

Guys please update!! I accidentally pressed delivered as well when it’s still shipping :((

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Answered by Treetie (5 years ago)

Any updates ? I did the same thing :((

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Answered by Yarely (5 years ago)

I DID THE SAME THING

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Answered by Hannah (5 years ago)

Hey did you ever receive your package because the same thing happened to me and I don’t know if my package is still going to arrive

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Answered by Daniela Araujo (5 years ago)

I did the exact same thing on accident has anyone recieved there packages

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Answered by taylor (5 years ago)

Did you receive your package??? Please I need to know!

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Answered by Monica Aviles (5 years ago)

How can I know the schedule date of the arrival of my order

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Asked by Maya (5 years ago)

I would go by the tracking of the package status and the type of shipping you picked. Everything should arrive by the delivery time.

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Answered by Kate (5 years ago)

Can anyone let's me if the size here, base on u.s size chart and fit well?

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Asked by Ric (5 years ago)

I've never ordered from Shein and some people told me that reviews are horrible on this, so I have given up on clothes and switched to discount jewelery and cute socks and tights; will I get my items before easter (ordering on 3rd of march 2019) and get the quality my mindset requests?

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Asked by Viki (5 years ago)

Hm. I wonder why reviews from “Cara” and “anonymous” are exactly the same? Word for word. These Chinese clothing scams are popping up all over the internet. They are exactly the same clothing and all the legit reviews are one star. Beware!

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Asked by Anonymous (5 years ago)

So is it true you can not return swimwear that has never been worn?

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Asked by Sandy Sansing (5 years ago)

ya dats true

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Answered by bfghxngf (5 years ago)

Is the SHEIN Mobile app and SHEIN on the website different? I downloaded SHEIN app in my phone and made a purchase there. But when i opened the website and checked my order there is no history of my order/payment there. This is scaring me and other concern I payed for 12$ something for express 2-4 days coz i need it exactly on the 4th day. Is there a gurantee i get in right on time.

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Asked by Aileen (5 years ago)

I wanted to orders but I have ask people about your online shopping and they had told me this is not real but I love the clothes and have put a few items I. My shopping carts but was afraid to order.. I want to love the clothes . Some folks says you are not real but phony

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Asked by Ruby Horton (6 years ago)

I was skeptical as well! However, I have ordered over $150 worth of clothes and have received every single bit of clothing I ordered. I think those are only rumors about the site being fake because I haven't gotten scammed at all! If anything though look at the material of the clothes you order. Some will feel kind of cheap if not careful.

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