Shein Reviews

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Shein?

50 Helpful Report

(4 years ago)

You can contact Shein by Email, Live Chat and Telephone.

50 Helpful Report

(4 years ago)

64.02%

Industry Average

“ great clothes that fitted well, excellent customer service and arrived earlier than expected ”

- Louis

“ Their customer service has always been really good with me so idk what all these other reviews are about. ”

- Nicole

“ Over all the brand is good their customer service is amazing I ordered so many times the quality comes different which of course depend on the type of clothes so read the reviews first to know about the quality and size better. ”

- Xxmunerah

Shein Reviews

Customer Service - Average