Shein Reviews

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Shein resolve customer queries?

3 Helpful Report

(4 years ago)

Greater than 38% of reviewers feedback is Shein resolves customer queries within an hour.

3 Helpful Report

(4 years ago)

64.02%

Industry Average

“ I have orederd 8 items on different time. I received all the items on given time. I like the their product. I am much happy with there customer service i got diffective product for which they gave me my money back. They have good collection and big discount . I am going to order more for my birthday. ”

- Meena

“ It was good service ”

- Sacha

“ Response for Customer service queries take about 24 hours - but they always do respond and sort out your issue! Staff are friendly, and always ready to assist. ”

- K V

Shein Reviews

Customer Service - Average