Shein Reviews

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Shein deliver?

Helpful Report

(4 years ago)

Shein delivers items by Postal Service and Courier.

Helpful Report

(4 years ago)

75.00%

Industry Average

“ Delivery was kind of annoying but clothes are great- quality is amazing would definitely buy from again ”

- Blnk182

“ I am very pleased with me experience with first time ordering. I read a lot of reviews after I placed my order and was a little nervous. My order arrived 10 days after I placed the order and everything was sent. I am happy with the quality of the merchandise, and content with the constant updates on the delivery process. ”

- Sherry

“ The delivery is usually in time but at times the shipments come from different locations so they may arrive from DHL or USPS. ”

- Kim M

Shein Reviews

Delivery - Fast