Shein Reviews

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Shein returns process?

Customer Service

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How is Shein returns process?

2 Helpful Report

(4 years ago)

Greater than 86% of reviewers feedback is Shein returns process could be better.

2 Helpful Report

(4 years ago)

9.09%

Industry Average

“ Terrible customer service you cannot contact them and you cannot make returns even though it says so ”

- Anonymous

“ Shein has great pricing for clothes however it does not make up for the poor customer service for returns and wait time for shipping. Bathing suits CANNOT be returned or exchanged if they do not fit which I have never had a problem with for any other website. Use your money somewhere else where they try and help you as a customer with your purchase. ”

- Hannah

“ This company has the worst customer service ,do not buy from these company because rthey do not answerr the phone super delatyed returns never received , no answer , no PHONE NUMBERS FOR CUSTOMER TO CONTACT THEM. NO LIVE REAL HELP. SAVE YOUR MONEY GO SOME WHERE ELSE . OR ONLY ORDER LIKE ON SHIRT FROM Shein .COM CONTACTED THEM ON FB MESSENGER NO REPLY WORST NIGHTMARE . YOU HAVE BEEN WARNED ”

- Anonymous

Shein Reviews

Returns - Difficult