Shein Reviews

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Shein take to deliver?

8 Helpful Report

(4 years ago)

Shein normally delivers over 7 Days.

8 Helpful Report

(4 years ago)

75.00%

Industry Average

“ I was skeptical about ordering after I read all the comments because they are 50/50. But this site is WONDERFUL! I usually wear a size 12-14 in US, so I ordered the curvy 1xl and they were just a bit baggy. The quality is great, and they ship quickly. I had an estimated delivery for March 10 and got everything on March 8th. Im placing my second order shortly. ”

- Laura

“ Delivery time isn't bad. ”

- Anonymous

“ When I called the delivery service about my package they said there was nothing that they could do because it was sent to the right place. ”

- Anonymous

Shein Reviews

Delivery - Fast