Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality sofas. We loved it. Good and helpful customer service. Thank u”

Helpful Report

Posted 5 years ago

“Most horrible service, RETURNS/CANCELLATION POLICY includes 30% penalty. They never mention this while buying as they just want to sell at that point. Every other furniture store has better cancellation policy once ordered. Never going back to SOFOLOGY.”

Helpful Report

Posted 5 years ago

“A sofology sofa ate my dog. Seriously. It took 20 minutes to get him out again.”

Helpful Report

Posted 5 years ago

“Purchased sofa in 2014, needed a broken strut repairing in late 2017 plus springs stretched as no new springs available, cushions also baggy - and we had selected the 'firm' cushions. Now seat is sagging again. Sofology staff (Kelly) says should only expect a sofa to last 1 year!!!! - I asked what the "20 Year Guarantee" banners are doing in their stores? BEWARE BUYERS”

Helpful Report

Posted 5 years ago

“Appalling service. Ordered a sofa in July. 3 sofas have been delivered incorrectly! It's January and I am still no further forward! No one will explain what is happening and why they can't get the order right. I can't get hold of anyone. You are only able to speak to someone online and they will never call back. They have no managers apparently? They were on watchdog recently. If you post a complaint on social media they will comment on the post asking you to message them the details for them to look in to it, but that's the last you will hear. They reply on social media to portray the image they deal with complaints but sadly they don't. Google the reviews - stay clear of this company. I wish I had seen the reviews before ordering.”

Helpful Report

Posted 5 years ago

“Be very careful with this company, they put on a front in the shop but when it comes to dealing with damaged sofas, they will not deal with it and hide behind reports written by technicians but they will change the report to suit themselves. I have never given bad feedback but this is the first.”

Helpful Report

Posted 5 years ago

“Honestly the most shocking customer service I have ever received. Please do not waste your money on this company! Poor quality sofa-arrived damaged, took forever to send out not damaged parts. Then Joanne Carter responded to a complaint e-mail stating I would hear back in 24 hours. Over a month later I heard nothing so I had to ring them and spend 30 minutes on hold. Finally, I get an incredibly unsympathetic and sassy employee called Rea who basically just refunded my delivery fee as a "good will gesture" (that's if they actually do get back to me). The fee is actually what I was entitled to as I paid for a service that I didn't receive. Never mind all the time and energy I spent chasing them and running around of them to make sure they did their job properly and actually delivered a satisfactory product! There was no empathy or genuine apology for the awful customer service. I will never shop there again, and make sure that no one I know shops there.”

Helpful Report

Posted 5 years ago

“Everyone, Please avoid this company! I paid £2600 for a sofa which is complete and utter garbage. All cushions are flat even when you’ve flattened them up, stitching coming away all over the sofa - in which I’m being held responsible for because I have a small dog - who doesn’t go on the sofa! I wouldn’t recommend this company to anyone, please look into their feedback first. Go DFS or any other place first!! Thanks”

Helpful Report

Posted 5 years ago

“Rhea rude and arrogant treats you with contemp. Dont address your complaint only send e-mails pretending they have addressed your concerns wont let me speak to a manager. Had to give a 1 star to be able to do a review. Not worth 1 star. Avoid at all costs”

Helpful Report

Posted 5 years ago

“Bad quality. Even worse after care service. They try and sell you extra guarantees and extra cleaning equipment but then cannot help when this doesn’t work.”

Helpful Report

Posted 5 years ago

“The worst company I have ever dealt with, bought a lamp and tried to return it as it did not suit my purpose. I had to wait 45 minutes on the phone to speak to someone only to be told although it's been on 10 days i will have to pay a 30% fee. Absolutely disgusted, I will never step foot in that store and worn others too.”

Helpful Report

Posted 5 years ago

“The worst company I have ever dealt with. Customer service is absolutely shocking. Very rude and incompetent. Talk to you as if you an idiot and when you to try to explain your frustration they threaten to end the call and not put you through to the correct department. Had two sofas delivered and both were wrong. After 9months, still haven't received correct sofa. Only person in customer service I found decent was a man named Don. Details they held about me were incorrect so they could never get me passed security questions. I paid cash and in the security answers on their side they had something different. The woman on the phone kept repeating herself telling me to "get your invoice, it will have your payment method on there".... Yes its cash, I know how I paid.... "well we have something different" EXTREMELY FRUSTRATING. Wish I had read the many poor reviews before buying from them.”

Helpful Report

Posted 5 years ago

“Glad we’ve read the reviews before we purchased a new sofa. Will be looking elsewhere”

Helpful Report

Posted 5 years ago

“We brought our Sofa end October 2019, the stitching is coming loose, and it is so uncomfortable you can barely sit on it, if you do your back hurts! We have contacted customer services and we have waited and waited for over 5 hours to talk to people... We told them we aren't happy but because we've had it three months there is nothing they can do but send a technician out to sort the stitching, I don't want their nasty tacky uncomfortable sofa, their sofa's are not comfortable and not worth the money, I wish we went to Aldiss for a proper sofa. Disgraceful Sofology, absolute rip off merchants. Don't buy from them.”

Helpful Report

Posted 5 years ago

“After several repairs that all failed and months and months of waiting for replys I finally had to pay privately to fix the chair legs and sofa cushions which cost a few hundred pounds to repair. I would rather try to build my own furniture than buy another sofa from this company, AVOID .”

Helpful Report

Posted 5 years ago

“Avoid the buy now pay in 12 month deal you don't get a reminder about the last payment and the charge you a full years interest for the missed payment costing £1500”

Helpful Report

Posted 5 years ago

“WARNING - DO NOT ORDER FROM SOFOLOGY Having seen this company on watchdog recently, I thought they may turn a corner to rectify their issues but we had a 3rd attempted delivery today, but the wrong sofa has again been delivered. We ordered and paid for this sofa in July! They will never call you back They have provided no form of compensation despite hours of calls and time out of work to make calls and wait for delivery. You can't speak to a Manager because I am told there aren't any. They reassured us this time that the order had been triple checked! Please read the reviews on this company.”

Helpful Report

Posted 5 years ago

“Got sofa and yes not as it looked in show room and no customers service once it arrives ur on ur own as no one intersted once they have taken ur money best advice is avoid this shop sofa lol really nice but to many issues wen they arrive”

Helpful Report

Posted 5 years ago

“Poor quality product, mis sold. Do not believe that when a Technician comes it will be of any help they advise you its an independant company😳 do not be fooled they are all under the umbarella group of s**t Sofology. Customer service team no better I requested a new sofa due to the one we bought being unbeliavably uncomfortable after 2 months due to poor foam quality which is now flat plus after each sit we have to as they advise dress the cushions and seats. The adviser Shay Jones with a bad attitude advised “well no we cant do that cos youll not be happy with any sofa” no love just want something good for the money we paid! Its a Mammoth task after each sit down faffing around trying to make it look decent easier to sit in the floor!!! Disgusting standards of customer service please BUY ANYWHERE OTHER THAN SOFOLOGY!”

Helpful Report

Posted 5 years ago

“Awful service. So disappointed Amazing pre sales assistance. But really disappointed with my experience since sofa has arrived. It was damaged on arrival. So I contacted sofology via email as they've made the dubious decision to only have an after sales team on email! To date since October I have had 3 technician visits trying to repair the issue. Wrong fabric was delivered the first time, then the technician made a worse job of the repair only to leave staples on show and bunching issue on arm of sofa. This was not a cheap spend. Just over 2 grand on a sofa and footstool. I have had to take 3 days off work now and every single time I'm the one chasing and trying to get a response from sofology. Not once have they proactively contacted me to rectify the issues. As of today another technician has visited and confirmed the whole back part of sofa and arm material needs replacing! Sofology offered 50 pound as compensation for all these issues and months passed and still a sofa with more faults than when I started. Absolutely awful and wish I'd never chosen them for my new Sofa. If I could give zero for review I would.”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,647 reviews