Name: Vestiaire Collective
Rating: 1.52

“I want to report a fraud on your website. The reference number is 28761081, I sold a bag on your website, it's $800. I sold it on 12/8 and shipped it on 12/9. At first, after I shipped it, the system won't update it to shipped, rather it says it's not shipped. So I chat with customer service, Luis Jonas told me to disregard the system, and he asked to contact the buyer. And the buyer asked me if I shipped it, I told her it's been shipped, but system won't update, the fake buyer was very understanding saying that I could just provide the tracking to her, so she can track it herself, it was obvious the buyer and the customer service were on this together. And then the system suddenly updated to "Buyer raised and issue, it's being checked", but at the same time, I checked fedex checking, item hasn't been delivered yet. And then system updated to bag is not as described with a fake picture, and I checked the tracking the item still hasn't been delivered yet. I sent all the screenshots to the customer service asking him to explain, he never replied. This is absolutely disgusting. It's absolutely fraud. Now the item has been delivered. What should I do? So they will ship back the bag in the fake picture, right? Please help to look into this!”

Helpful Report

Posted 2 years ago

Dear Gabby, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Upon verification provided on your case, we kindly inform that an item might get soon delivered to you. We invite you to ship it back to us, as we confirm that the payment of your sale has been already processed yesterday. Thank you for your understanding. The Vestiaire Collective team

Posted 2 years ago

“I sold a jacket on their website and it was delivered to the customer within 2 days. My account says it was never shipped. I have proof from the buyer that they received the item and they loved it. I have tried reaching out to VC for 4 days straight through their chat and email regarding my payment. I have only received automated/bot responses. I have submitted a complaint to BBB and plan to escalate further. Absolute WORST. Do not sell through this site.”

Helpful Report

Posted 2 years ago

Dear MD, We thank you for having shared with us your recent sale feedback. We must inform that we are currently experiencing a tracking issue and confirm that our team are working on a fix. Upon verification, we are glad to notice that your case has been taken care of by our team in the meantime and that your payment has been initiated. More information on your item's payment in your sold item's page. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Avoid at all costs, not only is the App and the website full of bugs and flaws, they have ZERO customer service, only automated bots or people who barely speak English, their authentication service is useless, quality control will try to justify their existence by finding flaws that are mentioned and pictured, additionally they change their TOS without warning and delete items or increase their commission. What a fabulous idea, charge more for the worst service. Essentially all they do is provide a label, usually with the cheapest and nastiest delivery service who loses your stuff, then you provide them with all your details, heaven knows what the drones there do, and after 6 weeks you might get your money, but do not expect to ever get an answer from them, it will be a copy and paste reply. On the 14th of Devember they send out an email that they charge more: "From 14 December 2022, the Selling Fee in your country for items priced between £80 and £13,000 increased from 14% to 15%." One hell of a warning.... Shows you that they really don't have any respect, please please let there be more resale sites so we can leave this horror show. You can't do it worse than VC. Now stand by and wait for the usual copy and paste reply and be warned, whenever you have a question or there is a problem, this will be something you face.... Just check out all their replies, be it here, on TrustPilot or anywhere else, it will always be a copy and paste.... It's how they roll and why they can fleece buyers and sellers for more.”

Helpful Report

Posted 2 years ago

Dear Member, We highly regret to hear that you are not satisfied with your overall experience on our platform. Rest assured that we'll remain available if you have any ongoing request with our teams, regarding the control or delivery of one of your items. If so, make sure to share with us the item references related to your requests. Thank you for taking the time to share with us your feedback and rest assured of our availability for any further question, The Vestiaire Collective team

Posted 2 years ago

“Although I'm first time experience selling on Vestiaire platform, i found their every step is very easy & smooth. And the payment system is very swift. So I'm continuing doing my business with Vestiaire !”

Helpful Report

Posted 2 years ago

Dear Symoon, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Excellent service on sell and resell”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“My first purchase today for Xmas gifts... all good and excited. Then the final invoice had shipping of £17- UK to UK for 2 separate items when it should have been £8 (£4 + £4) - as per the original quote. Went on chat to ask why and got a roundabout response from someone clearly not trained to listen. I'm ok with not knowing the answer, just don't beat around the bush. The average person conscious enough to buy used is quite savvy. So I've been charged a lot for shipping, still don't know why and not sure what to do here... Have a screenshot of original quote; from an experienced buyer (on other sites that looks like I'll be going back to....)”

Helpful Report

Posted 2 years ago

Dear Harps, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“VC ARE SCAMMERS! I purchased a pair of Balenciaga triple S sneakers and sent them for QC check to their hub. I am not sure if they really checked the shoes but they confirmed that it’s compliant and they sent the sneakers to me. When I received the shoes they were unglued and with a hole above the sole. I reported it to VC and their costumer support told me that I need to send the shoes back to them for a second check and they will refund me. After I week they informed me that there is nothing wrong with the shoes and they are matching the description of the seller. I am sorry but holes were nowhere visible or mentioned in the description. Seriously doubt the authenticity as well. Of course they didn’t refund me but relisted the shoes on my account but they didn’t mention that there is a hole so I will have to scam the person who is going to buy it. I just told them to sell it by themselves and to take the money. I am not going to wear shoes with holes, nor I am going to scam people. Never again buying from there.”

Helpful Report

Posted 2 years ago

Dear Gabriela, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I purchased a purse and selected the authentication option, when the purchase was completed, approved and paid by Affirm, my confirmation indicated the seller, Jebwa by Murad had 14 days to ship the purse to Vestiaire's authentication division. I sent the seller an email inquiring if there was any way to expedite the shipping to authentication and I received an email from Vestiaire informing me the seller had cancelled my order and I would receive a refund, without any reply from the seller or explanation as to why, it would seem it was because I purchased authentication. The item was relisted the same day. Date of experience: December 09, 2022”

Helpful Report

Posted 2 years ago

Dear Jacquie, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“On 21st of November I sold D&G coat on Vestiaire Collective website. First, I receive a message that I should get money on 29th of November. Last Friday on 2nd of December I had a chat with a member from customer support tem and I was told that money was send to me on 27th and I have to wait 5 working days and that I should receive money on 5th of December. Today is 8th of December and I still didn't receive money. VC doesn't pay to the seller's ‼️‼️”

Helpful Report

Posted 2 years ago

Dear Aleksandra, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“not sure why the rating is so low but I very enjoy shopping on this platform.”

Helpful Report

Posted 2 years ago

Dear Simon, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“The worst customer service I have ever received in my life - they are 100% scammers. I purchased and Louis Vuitton bag and paid the extra £15 for authentication. The bag i received was not the same bag I ordered, it was a completely different model. The seller admitted they sent the wrong one and the one i purchased is no longer available. I returned the bag to VC and after days of chasing via email and chat link that no one ever replies on they finally responded to say the bag is complaint with what I purchased and I would have to resell the bag or keep and I would not be eligible for a refund. Anyone can see that the bag was different so not only do they not do their checks thoroughly they are also SCAMMERS. I am entitled a refund and will be seeking legal action as well as contact my bank if this is not resolved ASAP. Lesson learnt - this company needs to be closed down there are so many similar reviews. I urge people not to use them there are plenty of other pre-loved website that have a better service and moral ethics.”

Helpful Report

Posted 2 years ago

Dear Member, We are getting back to you regarding your recent purchase and the return of your item. We regret to hear that the item that has been sent to you doesn't correspond to the advertised item. Rest assured that we have received it back in our warehouse and will swiftly inspect it to process your return request. Our team will make sure to provide you with further information on each step of your item's return. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“I’m the new on vc And sorry 7 days I’m waiting for my payment…, another day 48 h … This page is 👎🏼”

Helpful Report

Posted 2 years ago

Dear Iwo, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Be very careful! Their quality control misplaced the strap of my designer bag and no one took responsibility. Customer service just ignored me for 3 days via chat and email and just cancelled the sale stating that the buyer cancelled the sale. I was in contact with the buyer who was very disappointed as she did not cancel the sale and also got no reply from them whatsoever. This is the worst customer service experience ever! They are now sending back a faulty bag without the strap which they have misplaced. Be aware that if there is a problem they will just ignore you and treat you with no respect. They make their money through the commission from the seller so you would expect to be treated with at least a little respect.”

Helpful Report

Posted 2 years ago

Dear Jessica, We highly regret to hear that your sale hasn't been successful due to an internal error and on that, we'd like to submit to you our deepest apologies. However, we'd like to reassure that we have acknowledged the elements you have shared with us and kindly inform that we'll contact you soon by email to offer you the most suitable solution. We'll remain available in the meantime for further questions or queries, The Vestiaire Collective team

Posted 2 years ago

“This would be the worst rip off site I have ever experienced I really do not know why buyer or seller tolerate their nonsense. I recently tried to purchase Chanel item seller was located same country yet the site still try to rip people off but charging import custom and duties why? Also one use to have choice to pay authenticity though now is charged on slot of item. Example $200 Chanel shoes would end up costing $265 why? Putting pressure to the seller to sell cheaper no fair for the sites greediness. If you item Chanel the above charges will always be added again why? Another big issue is you buy the items for the order to be cancelled because the seller does not send annoying when you end up missing another good deal elsewhere I will be filing a complaint with the consumer affairs for the unnecessary charges. I tried to let the seekers know a little these extra charges at checkout they weren’t aware of it so I wrote to them to be banned to connect with them again I could only purchase though no contact 👎 My advice Please keep away for this site to keep your sanity 👎”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am still new to join this platform to look for something interesting. My trial orders are still being processed and one has been on the way of delivery by DHL. I will give futher feedback upon DHL delivery.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast delivery True authentication Friendly sellers Could improve on prices and shipping (allow shipping multiple items together)”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I am having a terrible experience with website. To buy from them is easy but when you face a problem, it is so complicated to sort it out they make everything so complicated. I purchased an item that never arrived here and I have to proof that I didn’t receive by sending an statement saying neither I and my neighbours got it with a proof of my document and an invoice . Even though it is saying on the track number that it is still on progress for delivery ( after many days ). What a nightmare. Awful service :(”

Helpful Report

Posted 2 years ago

Dear Adri, We are getting back to you regarding the shipment of your recent order. We highly regret to hear that a litigation had to be opened. However, we kindly inform that our team is currently working jointly with the carrier in order to locate your parcel as soon as possible. Rest assured that you will be updated by email or by message on your request. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“I regret moving my listings on this website. Buyers will offer you an amount and never buy the item and even had the nerve to ask me to hold the item. If you can’t afford anything stay out of my closet. After reading all the other negative reviews I’m thinking about removing my listings because I don’t want all the BS people are talking about that this website gives you.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Ignoring help scammer website”

Helpful Report

Posted 2 years ago

Dear M, We are getting back to you regarding the recent closure of your account. We must inform you that, as a safety measure and upon investigation, our security team decided to close your account. However, rest assured that you will be updated on the litigations started. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“I am adding myself to the LONG LIST of disgruntled Vestiaire Collective customers. I have also had issues listing authentic items this past November (2022). My feeling is that something has been going wrong at VC - either they have been selling/letting through too many fakes, had issues with customers purchasing fake items (after they authenticated them I am guessing!), or some other issues with their so-called "experts" or "authenticators". Why else would they be rejecting listed items that are so obviously authentic (in my case including photos of the receipt, the date stamps, high-quality and in-focus photos of brand stamps) with really good and honest descriptions etc. I contacted the customers service and have sent in additional photos, repeat photos etc and they still have rejected my items. WHY?? When you ask them about specifics ("What else do you need? What was wrong with my receipt, photos etc?") they use the excuse that they cannot say. RUBBISH. It makes me really unsure about even purchasing items with them. If they can't tell the real deal despite receiving ALL THE INFORMATION, how on earth can they determine something is fake? The weird thing is that there are heaps of bags listed there that have no receipt, bad photos etc, but somehow they got through? Weird. They really need to have a good, long look into the chaos. Another gripe: The automated messages sent by the (poor) customer service agents who have no idea about anything, but have to answer complaints all day. "We'll get back to you within 24 hours" etc etc. GIVE US A BREAK. VC earns so much commission from us, the customer (and yes, they did increase their commission recently without saying a word, but nag the customer to reduce their prices ALL THE TIME). They need to do better. The automated VC replies on boards/pages/sites like this one is also a joke. Come up with something new, or actually act on the feedback we are giving you. COMPLAINT OVER.”

Helpful Report

Posted 2 years ago

Dear Member, We are sorry to hear that your item has not been accepted for sale! We reserve ourselves the right to refuse any item that does not meet our criteria. However, we'd like to clarify here with you our team's decision regarding the closure of your account. Rest assured that your requests have been forwarded to our management first for a deep dive. Unfortunately, we must inform that, due to safety purposes, our security team decided to close your account. We thank you in advance for your undestanding, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews