“No trace of three parcels I sent out to customers last week on an overnight service with Tuffnells. The tracking has now disappeared for them, and my customers have been left high and dry! Over £1200 worth of orders. If you should ever want to destroy your business credibility and commit commercial suicide, just use Tuffnells!”
“Damaged brand new oak floor in kitchen before fridge even left my house
Fridge damaged in transit and refused at the shop for return.
Lost in transit on way back
Still no fridge
Diabolical”
“We are a medical clinic and have been having our medical supplies delivered by Tuffnells. Today the delivery was left in the hall of the building, not delivered to the clinic. They followed a patient in through the door, didn't even acknowledge that the delivery had been made. I phoned galleon supplies complaining about the situation and they said that a manager would call back to discuss. Still waiting, but more importantly, how the hell am I going to get the delivery into the Medical clinic. What a bunch of useless, inconsiderate drivers. No more orders through Galleon supplies if this who they use for delivery.”
“Daughter in law and son ordered something for our wedding anniversary today. Tuffnells Andover alleged that the delivery took place at 7.30pm last night not sure where they delivered it but not here, think the driver was having a dream.
Disgusting service very upset family will pursue through the court”
“WOW - what an AWFUL AWFUL AWFUL experience we have had on several occasions with Tuffnells. As a business we use Interparcel, and sometimes choose Tuffnells for customers collections and deliveries. They never turn up, and if they do turn up they do not bring any labels - DONT NOT LET THEM LEAVE WITHOUT THEIR LABLES, otherwise your parcel will go missing for at least a week. We pay a premium for next day delivery and it never happens. Customers wait in all day and no one arrives, and the customer service we receive is, "well there's nothing really we can do". Please business owners, do not use these especially if you would like to keep your customers happy.”
“Tuffnells have lost/stolen/misdelivered every consignment addressed to me over the last year, the most recent being yesterday. I have had hundreds of consignments successfully delivered to me by other couriers over this time. My local depot is Andover. They obviously have problems. I don't understand why they can't spend 10 seconds at the drop site (or alleged drop) taking a picture. This would prove that the drop had been attempted and help to find misdelivered consignments. Even Hermes do this. Google reviews for Andover tell a sad story. Moreover, many recent five-star reviews on Trustpilot for Tuffnells look fake: Most seem to be of similar length and format, and the 5 reviewers I checked out always leave five stars for all their reviews. . . So, apparently, besides being a terribly run business, someone at Tuffnells has arranged for (even paid for?) fake positive reviews. Nowadays, I ask any distance seller whether or not they use Tuffnells, before I buy. Unfortunately, I forgot to do this with Metals4u (yesterday's failed Tuffnells delivery) but I have remembered to check with thewrightbuyltd, before I buy an oven. They have just got back to me to say they use a courier called Furdeco, so they will get my order. I do wish Tuffnells would just disappear.”
“Awful, booked collection for next day, 5 days later still haven't collected!! Promises to collect next day and yet again waiting in all day has resulted in my customer now cancelling a £200 order!! Give them a miss as there are better and far more reliable companies who will take responsibility for their inadequacies!!”
“Had 2 mobility Scooters delivered, both were damaged when received, this is out of order. Had to unpack both which was hard work, then to find out they were damaged had to repack them, this isn't very good for disabled people, wouldn't recommend this company.”
“Delivered our order when we weren’t at home and didn’t give us any warning it would be delivered that day. Didn’t let us know the order had been delivered and left it outside in the rain all day visible to anyone walking past. Awful delivery service.”
“Delivered our order when we weren’t at home and didn’t give us any warning it would be delivered that day. Didn’t let us know the order had been delivered and left it outside in the rain all day visible to anyone walking past. Awful delivery service.”
“I'm supposed to have a desk chair being delivered through them (Originally Royal Mail, but due to a COVID outbreak at their Ipswich depot the sender opted to use Tuffnels instead), but after it sitting at the delivery depot for two weeks, I've just phoned them to be informed that my chair has been returned to sender. Neither myself nor the sender were informed, apparently this is a frequent issue with Tuffnels. Customer support were very unhelpful, telling me it was my responsibility to inform the sender. The chair is now a month later than originally planned, with no delivery in sight. Beyond useless, avoid like the plague.”
“Absolute disgusting customer service
Absolute disgusting customer service. They sent half my order, didn't give me any tracking, after 4 phone calls they eventually delivered the rest of my order 7 days later. And then the driver doesn't ring my buzzer and dumps a 4.5m carpet at the bottom of my stairs and leaves it there. I am 5 ft 3 and it's 25kg. It's now trapped on my stair also a fire risk and they didn't even bother to ring my door. I would have happily helped the guy get it up the 1 flight of stairs. But no instead he dumps it in my stair a buggers off with zero compassionate or customer service. The worst courier service I have ever used. Do not trust these people they have zero respect and zero morals”
“Would not consider using Tuffnells again.
Courier was rude and unpleasant.
He dumped my delivery at the front door, too heavy for me to move.
When requested to take the item to the back gate as per delivery instructions he said, "that's not my problem, that's the company'. When I explained that I couldn't lift the item he laughed and walked away.”
“An absolutely terrible company to deal with. Have been waiting for 3 big deliveries from different suppliers to arrive. Have now been told that they will not deliver because of restricted delivery hours due to pedestrianised area (pedetrianised for over 8 years!). There is a service road which allows loading and unloading all day - 15 metres from our premises. Nobody at Tuffnells will sort this problem out, we just go round in circles.”
“Driver threw my items out of the van, items left in the rain in the middle of the road as they were to heavy for him. Needed a two man team to be honest when I said the items are damaged and soaked he said “your not having them” and stormed off. He looked like he was on alcohol from the night before, I rang and complained to tuffnells, nothing ever came of it. Won’t use again! Got the whole thing on CCTV”
“The idiots failed to collect my parcel
I chased them every day and every day they promised to collect them
Six days later they still did not turn up!
This happened to me with this company before
They are the worst carrier I have ever used and would suggest others look else where for a proper carrier and do NOT use TUFFNELLS”
“They refuse to speak to you as a recipient of "missing" mail. They insist it was delivered yet provide no proof, and refuse to give out names of any staff to direct a complaint to. Original complaint email just ignored. Obviously this is countrywide problem - large "metal"/car? deliveries regularly go missing. AVOID LIKE THE PLAGUE. We've lost £100 and the seller just said, tough, they say it's delivered, as did Ebay.”
