Yodel Questions & Answers

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

how are you so crap at the ONE job you have?

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Asked by ya mum (1 month ago)

I have been waiting for a parcel since 7th July 2024

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Asked by Norman Ace (4 months ago)

Been waiting for a parcel since the 28th December no sign

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Asked by Liz (1 year ago)

Why are large companies like Argos using a company like Yodel that has such a poor track record? This will eventually have a knock-on effect and people like myself will use companies that use delivery services that deliver without problems so we don't spend hours waiting for items that don't arrive and spending more hours phoning and emailing customer services.

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Asked by clive wilson (2 years ago)

why is it everytime yodel is used .and a safe place is mentioned .ends up parcel being taken back .how is a back garden shed not safe enough ,plenty of places to hide parcel as well ,utter useless

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Asked by chris sweet (2 years ago)

I have received order No.2826937 today, on checking this found the incorrect items, so have spoken to age uk incontinence.co.uk and the advised that I return them. The have already taken payment for the correct items and are arranging delivery, but I do not know if you will be collecting the returns?

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Asked by Mrs Patricia Barnett (3 years ago)

No one has been to my door we are not in a flat we are in a house ie 36 hollymoor lane epsom surrey kt19 9bz

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Asked by Della seager (3 years ago)

Wheres my gate got to I am told by the person who sent it it's on it's way now that was in December on 21 so wheres it got to my reference number is jj0002249459770728 I was told by them to call yodel on this number +44(0)8457877877 this is discusting sevice and very disappointing shame on you not only that I can not pick anything up as I do Not own a car this too is an iron gate that I would not be able to lift and you have now said you dont know where the hell it is I am disabled I need better sevice not only that I need my gate as I have a sevice dog that will get run over as I dont have a gate I am not happy at all sorry to say

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Asked by Unhappy customer della seager (3 years ago)

Good evening, I was told Yodel couldn't gain access today to deliver my parcel, which is not true as I have not left my flat for weeks. I live in a block of retirement flats - all delivery people have to do is buzz on a panel through the first door, l speak to them then press on my panel in flat to buzz them in through the main door then they deliver to my flat number on the parcel. There are security cameras here so please tell me what time the delivery person came to my door today?

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Asked by joan Aney (3 years ago)

WHY DO YOUR DRIVER LIE AND DELIVER TO OTHER ADRRESS AND NOT THE CORRECT ONE WHY DO YOU USE MACHINES THAT YOU CAN CHEAT AND YOUR DRIVER CAN ALTER IT AND BLATANTLY LIE WE LIVE IN A HORRIBLE SITUATION THOUSANDS & THOUSANDS DYING AND YOU LET ROTTEN HUMAN BEINGS DELIVER FOR YOU YOU ARE UNCARING ROTTEN CHEATING B. YOUR CURUPT DISGRACEFUL WELL HOPE YOUR MOTHER FAMILY GET RIPPED OF BY THE LYING SCUMBAGS YOU HAVE OUT THERE YOUR MACHINES ARE USLESS AND ONE DAY THIS IS COMING OUT DAM SURE OF THAT

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Asked by What’s your name NO REPLY NEEDED (4 years ago)

Yodel ref no. YOD109341636 89 Ermin Street, Blunsdon, Swindon, Wiltshire SN26 8AA This parcel did not arrive, only an empty package was stuffed through our letter box, please advise why and when I will receive my delivery

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Asked by Roy Hicks (4 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

Hi, On September 10th when my product arrived I was not at home, where could I find it, please? the order number is UK 1204. Thank you

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Asked by Brisilda Shkembi (5 years ago)

THis is not a question but an answer, if your package fails to arrive or they cause damage during the delivery, you sue the person who sent the package. They employed this shower to deliver the package and therefore they are responsible and have to compensate. If they pass the buck go to citizens advice who ahve a teomplate letter informing them of their responsibilities and the fact they failed to honour the contract you had with them! Do this and Yodel will stop getting used

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Asked by Paul (5 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

I was in the front of my house all day today, the first message was that my delivery would be between 4pm and 6pm, but at 5.30pm they changed it to 7pm to 9pm, but at 9.02pm, a message came that they attempted delivery but couldn’t access my property, well this is a massive lie because my is a detached house with a massive drive and my sitting room window looks directly out unto my drive. Moreover, the tracking showed that the driver still had 5 stops before mine at 9.02pm, how could the driver have attempted delivery when they haven’t even reached my street? Yodel is the worst delivery company ever, where is my parcel number: JD0002248805139977

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Asked by Patricia Dopemu (5 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

Can your drivers actually read address labels? I was ‘told’ that the driver had made an honest mistake when he apparently delivered my parcel to another address that had a two digit number, my number is 100. I was waiting on the doorstep when said delivery was one stop away and no one came near my house!

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Asked by Helen James (5 years ago)

Why do you state ‘Left in the Porch’ when you fail to make a delivery?

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Asked by Helen James (5 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

How do we affect change and put Yodel out of business? By checking with the seller before buying and if they use Yodel, finding another retailer. Companies are failing miserably to respond to customer feedback and their own financial losses (making refunds) for Yodel's inept systems. If sellers won't stop using them because they are "cheap" then as buyers, we have the power. DO NOT buy if the company uses Yodel. Period!

1 Helpful Report

Asked by Jason Cooke (5 years ago)

The blame is fully on the retailers that hire Yodel, because they categorically know the abysmal service Yodel provide and yet continue to pay them to deliver YOUR purchases. Effectively, the retailer is causing you, me and anyone that has the misfortune to experience Yodel's service - stress, stress, stress. The retailers know the exact quantity of stolen AKA "Lost" shipments each month. They know the number of customers contacting them to find out where their purchase is and why it's late or "lost". Yet they fail to respond positively by ripping up Yodels contract. The retailers are not forced to hire Yodel, they choose to because they are dirt cheap. It's profit vs. customer satisfaction. The power is with the buyer. STOP buying from retailers that pay Yodel to "deliver" your purchases. It is the only way to change the outcome.

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Answered by Luke Adamson (5 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Elaine

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Answered by Elaine (4 years ago)

where is my parcel. it says it has been delivered but it hasn't. I ordered 4 items from Argos, 3 on one order and one on another. Yodel delivered part of one order and the other one item from the other order. I am still waiting for my duvet. My order number is AS108778880. CAN YOU TELL ME WHERE MY DUVET IS PLEASE.

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Asked by BRIAN DART (6 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

This company needs new drivers with a satnav, had a text to say my parcel has been delivered...hmm news to me, so I ring only to be told it's been delivered to 94 strange as I live at no 2! Then asked if I know anyone called jenkins? No! Well I've found the house and no one is home. I'll inform the driver she says so he will go back and pick it up when he's finished his delivery, it could be up to 9pm! Total rubbish!

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Asked by Yvonne bowen (6 years ago)

I don't think it's satnavs they need - they already have them. The company needs drivers who don't tell lies about delivery.

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Answered by John Kirk (5 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

Mine is the usual complaint of receiving a card saying DELIVERY ATTEMTED. My wife is disabled and we have a dog so always someone here, I rang the Complaints number but was told PARCEL RETURNED TO DEPOT>THERE ARE NO OTHER DELIVERY OPTIONS There was no Customer Service or Complaints Service. What can I do now?

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Asked by Peter Smyth (6 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain

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Answered by Elaine (4 years ago)

I paid for nominated day delivery friday .Stayed in all day no parcel.I need parcel ASAP please inform me this morning as early as possible. please no lies as I have read of the lirs you tell.Will not be using H O Fraser on line as long as Yodel peferred delivery company

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Asked by Davies (6 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

I paid for nominated day delivery friday .Stayed in all day no parcel.I need parcel ASAP please inform me this morning as early as possible. please no lies as I have read of the lirs you tell.Will not be using H O Fraser on line as long as Yodel peferred delivery company

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Asked by Davies (6 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain

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Answered by Elaine (4 years ago)

JJD0002256670607942 Can you find out what has happened to the parcel please.

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Asked by Catherine LE Broccq (6 years ago)

Is Yodel a legitimate company?

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Asked by Ernesto Garcia (6 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine harrison (4 years ago)

my parcel ref JD0002251914170890 is in your warehouse since 13th. You need more information but im not sure what you need? Delivery address is Lance Heatley, Oppenheimer Europe Ltd, 6 Gracechurch Street, London EC3V 0AT.

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Asked by lance heatley (6 years ago)

Yodel, must be close to being the worst courier service, should have had a parcel delivered Wednesday, this was my fault I wasn't in. Rearranged delivery for Thursday, had a time slot of 16:11 to 18:11 at 17:04 received the update Your parcel is on its way, but we are experiencing a delay in getting to you. Waited 2 hours and nothing. So I have another re-arranged delivery time slot 15:37 TO 17:37. Have just received the update Your parcel is on its way, but we are experiencing a delay in getting to you.. Don't think it is coming today. Spoke to Yodel online chat and it will be either today or tomorrow.. I WORK 7MILES FROM THE YODEL DEPOT. Is it so difficult to get a package 7 miles.

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Asked by Steve (7 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

Why are YODEL so useless

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Asked by Luke (7 years ago)

They have had plenty of practise.

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Answered by Stephen (7 years ago)

The drivers are as I understand it self employed. They probably get paid for a delivery by just saying its delivered. ISN'T THIS FRAUD it is the companies that employ Yodel to deliver. So as long as the supplying company pay a refund the customer has no loss. Except for the hours wasted waiting for delivery and the stress of dealing with Yodel and then the supplier.

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Answered by Trevor Norris (5 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

1 Helpful Report

Answered by Elaine (4 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

Why does your company say they've left a card when they have never been near this address. Parcel was due to be delivered Wednesday in good time to take with me on my holidays, now it's Friday night going on holiday 4am tomorrow no parcel been delivered sick of this incompetent company

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Asked by JOSEPHINE CAROL O'CONNELL (7 years ago)

Disgraceful are you angry enough to try get a petition to stop this company continuing There lying I believe the postcode machines Don’t work ?? Email me I will explain Regards Elaine

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Answered by Elaine (4 years ago)

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