Yodel Reviews

1.1 Rating 5,913 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Yodel deliver?

Helpful Report

(2 weeks ago)

Yodel delivers items by Courier.

Helpful Report

(2 weeks ago)

48.02%

Industry Average

“ Item late and item shows as a missed delivery even though I tracked the van driver who's nearest point was 10 mole away ”

- Paul

“ The worst delivery company ever, i have had emails for 4 days saying your parcel will be delivered today so ive waited in every days but no delivery. There live chat is a joke as they just read from a script and are no help at all, if i could i wouldn't even give them 1 star ”

- Anonymous

“ Package sat in the local depot for 7 days and Yodel kept making excuses for non delivery. I contacted the retailer and asked for my money back. I said I wouldn’t order from them again if they used Yodel and was told other customers had said the same. ”

- CHRIS

Yodel Reviews

Delivery - Slow