Yodel Reviews

1.1 Rating 6,074 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Yodel deliver?

Helpful Report

(2 weeks ago)

Yodel delivers items by Courier.

Helpful Report

(2 weeks ago)

48.22%

Industry Average

“ Do not use. I ordered goods online on two occasions and the seller used Yodel. Both times goods missing . Yodel did not even attempt delivery. Phone lines useless and staff incompetent. Avoid. ”

- Anonymous

“ Don't use Yodel Awful service waiting in all day no delivery, tracking number didn't work, app said out for delivery would definitely be here today. All lies ”

- Pauline Schuring

“ Total absolute RUBBISH. Worse delivery company imaginable. ”

- Anonymous

Yodel Reviews

Delivery - Slow