Yodel Reviews

1.1 Rating 5,780 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

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Customer Service

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How does Yodel deliver?

Helpful Report

(1 week ago)

Yodel delivers items by Courier.

Helpful Report

(1 week ago)

47.40%

Industry Average

“ It should have been delivered on Monday but then was changed to Tuesday 5th November, it showed it was due out for delivery, but I heard nothing, so checked later in the day. ”

- Anonymous

“ Yodel are absolutely useless. They say delivery attempted. I was in all day so where they made the attempt god knows. Next day they gave a 2 hour slot. Nothing and again I waited all day. Today " out for delivery". It must be still out there. This is a parcel I needed for my holiday. No chance of that. The sooner this company cease trading the better. Just please let me have my parcel first. ”

- Anonymous

“ Twice I have waited for a package to be delivered to Guernsey with this Company and the last delivery stated it was about to be delivered tomorrow and then suddenly with no notice for the second time it states “Return to Sender”. ”

- Anonymous

Yodel Reviews

Delivery - Slow