Yodel Reviews

1.1 Rating 6,074 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How do I contact Yodel?

Helpful Report

(2 weeks ago)

You can contact Yodel by Live Chat, Email and Telephone.

Helpful Report

(2 weeks ago)

60.58%

Industry Average

“ So many 1 star comments, many of these contractors are overloaded to meet demand and keep prices down, so I have no complaints on the service I receive from this company, not perfect but do get the job done. My local driver is had working, and late hours to complete his round just to provide for their family, and each time he drops off he has a smile without complaint :) ”

- John

“ Received my item next day! I can't beleive it😃😃😃 customer service 12 out of 10. Price, can't quibble, thanks. ”

- Sharron Hampson

“ Absolutely awful service. Failed to deliver after claiming to have delivered on Saturday 19th November at 3pm. At least 8 other local people also let down. Chat line staff promised to get back to me within 24 hours (twice) and 'escalate' my case. Nothing.... Avoid like the plague. Will never use them again. Hopeless... ”

- Anonymous

Yodel Reviews

Customer Service - Average