Yodel Reviews

1.1 Rating 5,913 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Yodel?

Helpful Report

(2 weeks ago)

You can contact Yodel by Live Chat, Email and Telephone.

Helpful Report

(2 weeks ago)

60.00%

Industry Average

“ Received my item next day! I can't beleive it😃😃😃 customer service 12 out of 10. Price, can't quibble, thanks. ”

- Sharron Hampson

“ Absolutely awful service. Failed to deliver after claiming to have delivered on Saturday 19th November at 3pm. At least 8 other local people also let down. Chat line staff promised to get back to me within 24 hours (twice) and 'escalate' my case. Nothing.... Avoid like the plague. Will never use them again. Hopeless... ”

- Anonymous

“ ‘Customer Service’ is a joke - worst service ever. ”

- Anonymous

Yodel Reviews

Customer Service - Average