Yodel Reviews

1.1 Rating 5,780 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Yodel?

Helpful Report

(1 week ago)

You can contact Yodel by Live Chat, Email and Telephone.

Helpful Report

(1 week ago)

58.32%

Industry Average

“ This is now the second time I’ve had the same scenario , and as someone that exports a lot of items I would never in a month of Sundays use Yodel, absolutely terrible service. ”

- Mr Annoyed of bad service and lies

“ Lie after lie !!! Disgusting customer service lost a parcel previously said they left it in my safe place I never had a safe place! Now my parcel is in the depot miles and miles away that I can't get to so will now go back to the retail! USELESS! ”

- Joanne

“ Next day it shows nothing on tracking customer service said it will only show once it's loaded onto van. ”

- Mark Thatcher

Yodel Reviews

Customer Service - Average