Yodel Reviews

1.1 Rating 5,913 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Yodel resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 44% of reviewers feedback is Yodel resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

60.00%

Industry Average

“ Really bad service provider,I understand that people are stretched in the current environment but to have such decimating reviews all over the internet only Management or should I say Mis-Management can be blamed. ”

- Anonymous

“ Brilliant drivers, very helpful and kind, excellent service. ”

- Eileenmaria Dolan

“ This is the worst company ever. I will never use their delivery service again. Paid for next day delivery two days ago and now their app and tracking services are unavailable. Disgusting. ”

- Anonymous

Yodel Reviews

Customer Service - Average