Yodel Reviews

1.1 Rating 6,074 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

How is Yodel returns process?

Customer Service

How can I contact Yodel? How quickly does Yodel resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Yodel.

Does Yodel deliver on time?

Helpful Report

(2 weeks ago)

Greater than 7% of reviewers feedback is Yodel normally delivers on time.

Helpful Report

(2 weeks ago)

48.22%

Industry Average

“ Yodel said they had attempted delivery 3 times and so I had to collect from their warehouse, meaning a journey of over 30 miles! On checking security cameras it proved there had never been any attempt to deliver my parcel. ”

- kimberley malcolm

Yodel Reviews

Delivery - Slow