Yodel Reviews

1.1 Rating 5,913 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Yodel deliver on time?

Helpful Report

(2 weeks ago)

Greater than 7% of reviewers feedback is Yodel normally delivers on time.

Helpful Report

(2 weeks ago)

48.02%

Industry Average

“ Pathetic service. Parcel sat in depot for days. Live chat are unhelpful, impossible to speak to a human and they don’t even respond to complaints. When they finally get around to “delivering”, they claim to have attempted delivery and to have left a card but no card left and no attempt was made. Avoid at all costs ”

- Anonymous

Yodel Reviews

Delivery - Slow