Yodel Reviews

1.1 Rating 5,912 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

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Customer Service

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How long does Yodel take to deliver?

Helpful Report

(2 weeks ago)

Yodel normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

48.02%

Industry Average

“ However, ‘ no image was available’ and no sign of any attempted delivery on my cctv. ”

- Anonymous

“ received a message saying 'Delivery attempted, please webchat us'.tried calling and gave up after 35 mins of holding..managed to chat after 25 mins wait and the person confirmed the address and promised Delivery would be made today..been waiting for this Xmas present for 2 weeks..Just received the message saying parcel is being returned to sender..Unbelievable. Thanks for ruining my Christmas ”

- Pradeep

“ Still waiting for my parcel ordered it on the 6th dec they said it’s out for delivery the driver drove past my house and still have not been rearranged to deliver it ”

- Anonymous

Yodel Reviews

Delivery - Slow