Yodel Reviews

1.1 Rating 5,780 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

How is Yodel returns process?

Customer Service

How can I contact Yodel? How quickly does Yodel resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Yodel.

How long does Yodel take to deliver?

Helpful Report

(1 week ago)

Yodel normally delivers over 7 Days.

Helpful Report

(1 week ago)

47.40%

Industry Average

“ My parcels was meant to delivered on friday the 1st of November then I got told it would be the 2nd they even gave me a delivery window now it's Monday the 4th anniversary been let down again they was meant to be delivered today between 16.16and18.16 and now I've been told to wait till 9 pm tonight yet again absolutely disgusting. ”

- Anonymous

“ I got a notification that my parcel was out for delivery yesterday 3/11/24 between 12. ”

- Anonymous

“ It’s late afternoon and Yodel website states 2hr delivery time will show on morning of delivery so I suspect I’m being fobbed off by webchat again. ”

- Anonymous

Yodel Reviews

Delivery - Slow