Yodel Reviews

1.1 Rating 6,074 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

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Customer Service

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How long does Yodel take to deliver?

Helpful Report

(2 weeks ago)

Yodel normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

48.22%

Industry Average

“ Absolutely hopeless. They keep promising delivery but never do. They say they want more information. I sent them pictures of our house entrance and a map. Still no joy. They say chat with them so I do. But only get computer generated responses. All other couriers find our house. If a company say they use Yodel think twice before ordering anything from them. ”

- Gavin Charlton Brown

“ Tried phoning the delivery store and the phone is disconnected. ”

- Anonymous

“ My parcel has been at their hub for 8 days. I will not buy anything online if Yodel are the delivery company. ”

- Anonymous

Yodel Reviews

Delivery - Slow