Yodel Reviews

1.1 Rating 6,209 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Yodel take to deliver?

Helpful Report

(1 week ago)

Yodel normally delivers over 7 Days.

Helpful Report

(1 week ago)

47.35%

Industry Average

“ I wish I could give zero stars. Avoid this delivery company at all costs. The driver uploaded a photo of the wrong parcel and falsely marked it as delivered. The help chat was impatient and unhelpful. A truly awful experience. I ordered an air fryer, but does this package look like it? It’s clearly a SHEIN package. How could such a mistake even happen? Completely baffling. ”

- Anonymous

“ Yodel delivery is the worst kind of delivery service experience I have ever had, bought 15 items from SHEIN and parcel was split into two and Evri has delivered the other half but Yodel said attempted delivery failure meanwhile I have been home all week and when I call them it’s just lies and lies and I haven’t received any update about 3 days now on the rest of the 13 items left with Yodel which is so bad and heartbreaking. ”

- Anonymous

“ VERY POOR SERVICE. I was at home on the expected delivery day to avoid drama, only for me to receive mail that the parcel has been delivered. I checked everywhere and asked neighbors, but nothing. When I contacted them some days after, they said the item was put in the bin and I was not notified. The bin had already been cleared. Coming online to see all these reviews shows this is their attitude. ”

- Anonymous

Yodel Reviews

Delivery - Slow