RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,781 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting 4.5 hours for recovery no sign yet. Apparently people travelling abroad now that Covid restrictions have lifted in the summer is the issue. It’s November!!”

Helpful Report

Posted 3 years ago

“One star is too generous. My son broke down on the evening of the 2nd of November. They left him stranded before putting him in a hotel at half past eight last night. He's still not been rescued and it's 10:15 on the 4th. Disgusting. Don't go with the RAC.”

Helpful Report

Posted 3 years ago

“4 hrs wait in freezing conditions”

Helpful Report

Posted 3 years ago

“I have been waiting for over five hours now. No one picks up the phone. This is a terrible service.”

Helpful Report

Posted 3 years ago

“You can't just ring them now you have to go online which is practically useless unless maybe it breaks down outside your house. There is a phone option for people who can't get online but they just put you on hold. I won't be renewing, it's a complete waste of money.”

Helpful Report

Posted 3 years ago

“Been broken down since 09.20 02/11/21. I'm sat in toddington services 03/11/21 14.50 STILL waiting to be recovered. Took them 25hrs to get me from London to toddington services. Still have a long wait ahead. Waiting over 4hrs to for RAC to ring me. Worst recovery service EVER!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Get AA cover don't use these cowboys!! Stay clear they've kept us waiting 20 hours and our vehicle still hasn't arrived back on a recovery truck. Instead they have taken the vehicle without our permission to a storage compound!”

Helpful Report

Posted 3 years ago

“impossible to get through to them, the online service doesnt work, the part they replaced failed. poor”

Helpful Report

Posted 3 years ago

“Absolute joke wait over 5 hours in a Freezing car until someone came If your looking for breakdown cover please don’t go with the rac”

Helpful Report

Posted 3 years ago

“terrible customer service when it comes to payments etc”

Helpful Report

Posted 3 years ago

“I would never use RAC again, do not waste money with RAC”

Helpful Report

Posted 3 years ago

“I broke down today on the M25 motor way with my friends. I am with RAC and I would like to thank Armajit for picking me and my friend up and getting us both home safe. Including organising a taxi and bringing our car home safe. Thank you so much.”

Helpful Report

Posted 3 years ago

“Today we discovered a flat battery,and Mark arrived very quickly.The battery turns to be beyond help and we decided to take it to our local garage while Mark had got it going ,but not trusting it,he followed us and stayed with us till he was satisfied we were ok, very kind man! We were very impressed,Thankyou Mark.Dunston Lincs.”

Helpful Report

Posted 3 years ago

“My son and his heavy pregnant wife waited 5 hrs on a visit and they are still ther waiting on a recovery can't tell them how long truck will take to come rediculas cowboy outfit who shoudent be in business”

Helpful Report

Posted 3 years ago

“please please dont use rac twice needed them both times let me down made excuse's absolute rubbish dont waste your money”

Helpful Report

Posted 3 years ago

“Dont waist time Join AA Been told help will be with me with in the 2 hours and they never turned up and then i get a call to say will be further 2 hours. What a joke”

Helpful Report

Posted 3 years ago

“called rac (first time Iv ever had to after 10 years membership) at 7 pm as car had imobilised on a garage forecourt, I had my 10 year old son with me, and had been trying already for 20 mins to get car running, they told me if i had not been contacted within 2 hours to call.. i then recieved a string of automated messages apologising for the delay, and saying they would be in contact within 30 mins.. called them after 3 hours, and was told they were very busy.. continued getting messages every 30 mins, by 11.30 (4 1/2 hours later) I called again, we had been sitting on a garage forecourt for near 5 hours, the garage had closed, it was dark cold raining and my son was upset and hungry, i explained this and was told they could either cancel the job and do it tomorrow, or we could wait with an eta of approx 5 hours!, although they could offer me a taxi home (6 miles) and then call me when patrol was 1/2 an hour away, at which point I would need to get back to the car.. meaning staying up all night waiting for the call then getting my son out of bed trying to book at taxi at 4.30 am getting car fixed or towed then getting to work for 8.. I told them to cancel the job, send a taxi to take me back to work to pick up another car, and leave it at that I'd sort it myself.. seriously unbelievable, felt very sorry for the people on the phone as not their fault.. so after several text messages, and two more calls they anounce a taxi will arrive by 12.30 am!.. so another 3/4 hour wait.. I could have booked one and been at work within ten mins if id done it myself!.. rac you are a total joke, Im about to call you and tell you so, this is supposed to be you "business" recovery plan.. shocking. fail. goodbye rac thanks for nothing”

Helpful Report

Posted 3 years ago

“Am 120 miles from home, my keys and handbag got locked in the car, it is now 10,45, I phoned at 6.00pm. Someone rang to say they would be here in an hour, I had to make several calls, once the person put the phone down. I am 80, disabled, pain killers in my bag in the car. crutches also in the car. At last Anya was helpful and delightful, but sadly they sent the patrol man she had arranged somewhere else. Last phone call she is sending a local garage. They will be ninety minutes. I am absolutely horrified at the service. Never has the Racbeen more than 40minutes. Thank goodness I was not on the side of the road or by now I could very well be dead.”

Helpful Report

Posted 3 years ago

“Hi i wish to thank RAC for rescuing us while on Holiday 90 miles from our home . They were absolutely brilliant. My husband is disabled he couldnt get up in the lorry that was taking us home . They put taxi on one that he can get in and took us all the way home. Bought our car back on the lorry .and put it out side our back door. We was so happy will stick with them . Kind regards to RAC .”

Helpful Report

Posted 3 years ago

“Dont deserve any stars. Called them 28 October 240 they said 2 hours or little more, maybe less. 2hour 30min call again remind them 2 children in car and we was in a dangerous place, ok wont be much longer hour later called again to say it's dark car battery flat no light in danger road cars speeding almost missing car really bad road they then said they only received call 5 oclock so would have to wait 2 hours we said we have calls logged on phone, also said we called police to prevent a accident waiting to happen. RAC then called a local company to help out that came about hour later he wasn't told the problem so had to go and get another truck to put car on. So definitely not going to pay a fortune for rubbish service again”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 2,781 reviews