“Worst ticket experience ever
Bought tickets for an event four days prior
An hour before the event started I received an email from stub hub saying the seller could not provide the tickets and they would send a refund
Meanwhile I had flewn to Vegas for the event , bought special clothes , took a ride and was standing outside of event
And I had no tickets”
“I live in WNC that was hit my hurricane Helene on Sept 27th. A month before I purchased tickets to a game through Stubhub. The day before the game we got hit by the hurricane. There was no way in or out of Asheville and we had no phone or internet service for a week. Once I got service I called stubhub to see about a refund. Their policy is all sales are final and told me I should have called the day of the event. They are based overseas and had to Google to see I was telling the truth about the hurricane. They told me if I provided a letter from Verizon they would do a one time courtesy. So I did that but they still denied me a refund. I tried to dispute it with my credit card company because it’s an act of God and I didn’t receive this service. I couldn’t even access the tickets. I will NEVER purchase anything from this company ever again based on how cold hearted and liars that they are.”
“Easily one of the worst ticket platforms I have ever used.
Bought Michigan vs Wisconsin tickets for my father’s birthday. Not only was the StubHub “application fees” $58 US PER ticket, the fee was more than the actual ticket. I was previewed with a great seat, the seats when we got there were absolutely horrible (know the arena more next time, the previews are not accurate at all - they show the best seat for the section you’re going into).
Finally, when they asked for a “recommendation rating” after the event, it would not let me press anything below a 6/10, like genuinely, I’m a 23 year old - I get technology, the moment I tried to give it a one star, the site would freeze and I would have to reload, I tried all of them up until the 6/10 and it finally accepted and provided a response”
What a JOKE of a company.
No wonder there are 23 states with class action lawsuits!”
“Why do we even wait to get the tickets? Just to be told on the same day. Some people have to take off work to attend events. They literally sent an email only a few hours before. We made the purchase more than a month ago. Absolutely terrible and there should have been more transparency that this was a gamble.”
“Terrible Experience – Avoid!
I purchased tickets expecting to receive exactly what I ordered, but I was sent the wrong tickets. This was not just a small mix-up—it was completely different from what I paid for. When I reached out to customer service, I was met with unhelpful and dismissive responses. They made no effort to resolve the issue, leaving me frustrated and without the tickets I wanted. This kind of service is unacceptable. I won’t be using this company again, and I strongly advise others to look elsewhere for better service and reliability.”
“I purchase a ticket back in the summer for a concert scheduled for Dec 3rd. I was NOT sent tickets right away. It was 3 months later! By then I had already received a comp’d ticket from the venue once I told them what happened, which they were nice enough to do. I did dispute the charges back in the summer with my bank who initially gave me back my money only to turn around months later and yank the money back out of my account. They cited that according to Stubhub rules they did nothing wrong! I finally got ahold of their customer service and they told me the only way to receive a refund was to sell the tickets on their website which I did post but they didn’t sell! So I’m out of $75 (which they tacked on additional fees)! Do NOT use this company!”
“Stubhub was being discussed on the local radio in Charleston , SC the day before the concert stating that people have been sent the wrong seats for concerts, then I realized they sent me the wrong tickets and would not correct or refund money! The seats were the nose bleed highest row and I purchased my seats 2 months ahead of time after carefully choosing seats that my personal handicap would allow me to get to safely and without bothering anyone else. Ticketmaster said I could try reselling the incorrect seats via their site. Stubhub offered nothing!!!
I am so disappointed I won’t get to experience the concert for CeCe Winans in Savannah, GA December 12, 2024!”
“I am beyond disappointed with my experience using StubHub for tickets to the Usher concert last night. I purchased tickets in good faith for myself and two friends, only to arrive at the venue and discover that the tickets were INVALID.
We were stopped at the door, and instead of enjoying the show, we spent over 30 minutes waiting outside, trying to resolve the issue. It was embarrassing, frustrating, and completely unacceptable.
StubHub claims to be a reliable platform, but this experience proved otherwise. How does a company that prides itself on offering a "FanProtect Guarantee" allow this to happen? My friends and I missed part of the concert, and the entire night was tainted by this unnecessary inconvenience.
I expect more from a platform of this size and reputation. If you can’t guarantee valid tickets, what exactly are we paying for? This was not just a minor hiccup; it was a major failure in customer service and trust.
Do better, StubHub. Fans deserve better.”
“I’d give a zero if I could! I purchased tickets for the Taylor Swift concert and the seller never released the tickets. The tickets offered to me as a replacement from StubHub were the listen only tickets right behind the stage with no view of the stage at all. I had clear stage view tickets. They claim a guarantee of replacement tickets equal to better than the tickets you had. They Absolutely did not honour that. I will be sending a complaint to the BBB.”
“If I could give zero stars I would've! Absolutely garbage company!! I bought tickets over a month out from the concert. They were $200 and then about $90 in fees. They were advertised as "great seats". I received the tickets the day of the show and they're way off to the side in the second row from the very BACK of the venue!!!! TERRIBLE SEATS!!! I did the virtual chat and called. They won't do anything at all to help! It's false advertising at its best!! Don't ever buy tickets from stubhub!!!!”
“These people is not who they say they are.. I'll purchase a Usher ticket August 2024 here In Atlanta, Georgia, however, as everybody knows Usher reschedule his concert until December of 2024 I decided to Sell my ticket since it was no use of me going.The ticket was sold on the sixth of December
However they have now put me in a situation where I have to wait 8 to 10 business days, To receive the funds back into my account so the ticket was sold on the 6th of December, but the funds would not go back into my account until the 17th of December.Do not trust this company.Do not buy a resel ticket from this company Do not buy any tickets from this company. They're not who they say they are. All the tickets come from ticketmaster. All of their tickets are notoriginal tickets.
Do not waste your money nor time. Looking?
Do not try to purchase anything from this company.You will be highly agitated and highly disgusted by the customer service that this company provides.I promise you please stick with ticketmaster they are the originals When he comes to Any source of tickets”
“Worst experience ever. I bought three pretty pricey tickets for the Taylor Swift concert and never got them. Stubhub said they would give us tickets that were “equal or better” to what we had bought. They did not! We ended up with seats where we couldn’t even see the stage. They were worth about one third of what we had paid. Stubhub refused any refund, I’ve filed a complaint with the BBB and am awaiting a response.”
“Strange thing-I went to purchase tickets to a show, and was told my price was guaranteed for 10 minutes. After entering my email, and the passcode they sent me, the price of my tickets changed. I then called customer service, who told me they had no record of my original price-as if I were lying to them. Not a great experience.”
“I am a disabled yet, and asked for parking at stadium. You don't find out until morning of event, but parking was across a river not next to stadium. Customer service was horrible. Lost my business!”
“StubHub is one of the worst platforms I have ever worked with. I never leave negative reviews but felt I had to here. I purchased the wrong tickets (my fault) as a guest, and since they have to refund, I had to sell them. They make you create an account to sell them but don’t tell you that you technically have two separate accounts (guest and official). I sold my tickets to a friend and transferred them over, securing a sale. No listings left on my account and then they tell me I have another buyer after I sold them? And telling me I have to pay $300 if I can’t complete the sale. Purposely misleading, not user friendly in any way. Awful.”
“Can I give negative stars? I ordered tickets and was given a time frame for shipping them to me - 5 days to send via FedEx, which seemed excessive. Their projected date of delivery to my home was after my travel date, so I tried to use their online system to put in a travel delivery address. The system asked for a date up until which they could deliver to my home; I gave them that and then indicated the cutoff date to deliver to the travel address. That system sucks and didn't work, so I contacted customer service via chat. They were helpful and entered the address I gave them as the travel address and date. I went back into the online system to double check the information, and they had listed the travel address in both locations, but with the correct cutoff date. I change it, so that, if shipped by a certain date, they would come to my home, otherwise, the tickets would go to the travel address. This is all on the same day that I bought the tickets.
Jump to the next day, and I get a notification that they have shipped and will be delivered tomorrow...TO THE TRAVEL ADDRESS. I still had 2 days leeway before I traveled, and wanted to receive them at home, but they screwed that up. I called right after receiving the notification and they tell me there is nothing they can do. I ask why they didn't follow the directions and cut off date that I gave them and they tell me that the shipper messed up. IT WAS STUBHUB! They messed up, but wouldn't own up to it. I still have the FedEx envelope and shipping docs to prove it was their screw up. Fine, at least I can get the tickets.
There is a whole other fiasco with FedEx but that's another story. When I get home, I contact StubHub customer service to ask for a refund of the processing fees - since they didn't fulfil their contract with me. I repeated the same story, but they never seem to get it and claim that they followed the instructions, because the tickets were delivered. I went back and forth with them at least 10 times. When I finally threaten to leave bad reviews everywhere, they tell me they've escalated the case for review, and then that person says there's nothing they can do. I'm sure they just cut and pasted a canned response and never looked into the actual facts of the case. Absolute worst customer service and total rip off for the fees paid to this company. I will NEVER use StubHub or Viagogo (since they bought them too) for anything. I urge you not to either. WORST COMPANY EVER!”
