“Another bad experience from this cowboy company
I went through a price comparison site for mobile phones and picked them. The site only allowed the ratings of
New
Good
Poor
Broken
So chose good based on what available
Sent off the phone and they said average due to some marks (it’s 2 years old and so accept this but really really minimal stuff)
They changed offer from £195 to £100 which is a complete rip off
Out of interest I went back to the original comparison site and picked Poor as it was clearly above this grading and they had in fact said ‘average’ in their response the offer was £100 so no difference between average and poor
I emailed and pointed this out and they came back with an offer of £10 more which was a joke
I asked for return of my phone and they then want £10.75 to return it to me
Avoid at all costs
——————————————————-
I have now had a response from we buy any phone
This refers to their ‘honesty policy’ funny that as I referred to it when I replied to their initial offer to point out that when they downgraded my phone from good to average I understood this but was hamstrung that there was no option to put average but only ratings of good or poor.
I knew my phone was much better than poor so had Hobsons choice really.
I also pointed out that just out of interest I had gone back to the website and listed’poor’ as the condition
It came back with a value of £100 which was my offer for my ‘average’ condition phone so no difference between average and poor - definitely not an honest policy
A rip off!
I wasn’t prepared to let them have the phone for this and they then tell me it is £10.75 to return post it saying it was not the grade I originally put. I was quite prepared to submit as average it was 2 years old but in full working order with minimal scratches and in its box
They decided I was inaccurate using their strategically limited choices available and it’s a rip off”
“con. offered £196.00 for my phone in perfect order and then they reduced it to zero as there were microscopic scratches on screen only visible by staged lighting set up. Now have to pay £11.00 to have it returned.”
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“DO NOT deal with this company. I would give no stars if there was the option to. They offered me £108 - I sent my mint condition phone to them to which they said there were scratches front and back - there weren't, it was protected by a case and screen protector at all times. They reduced my offer to £0! When I asked for the phone to be returned, they increased my offer to £10.75. When I still asked for it to be returned, they charged me the £10.75 to return it! Wish I'd read reviews before dealing with this scam company.”
“DONT USE THIS COMPANY !!!!
Was offered reasonable about for my I phone 11 pro mint condition, once they had it they said it was scratched on the screen ( which it wasn’t always had a screen protector on ) they said the back was scratched , but it wasn’t ! And a fault on the camera which was a lie , so the offer came to £30 so told them to send me it back which they did but without the new charger and lead , when I questioned them they said they don’t send them back and accessories but sent me headphones ! What a scam please don’t use them”
“Usual . Once price for you to send you me phone and then offered a 3rd of the cost . What an embarrassment they are , the video they sent me looked like a different phone , screen scratched etc.. if they have damaged my phone I won’t let it lie - avoid”
“I contacted webuyanyphone to sell my old iPhone 13 I was quoted a price of £270-00 & chose the postal service, the phone was in perfect condition & had just been fully inspected & checked by the network EE & I decided to sell it to others, when originally I purchased the iPhone it was immediately put in a full leather case & also a gorilla glass screen protector, these were only removed when I sent the phone by post to webuyanyphone. It was packed in original box so the only time damage could have happened is when it was opened by webuyanyphone I received an email from them saying the screen was scratched & the rear was also damaged a fake Video was sent which was obviously used by the operative to support the reduced offer which was £205 this I accepted as I’d now checked on line & discovered that many people had complained that their phones were never returned to them following the same procedure, this is obviously a scam that’s being operated by this company, I would strongly advise that you avoid ?”
“Jokers said phone only worth £100 instead of £149 when they received it said it had damage .no chance Had screen protector and cover from new never been knocked about. Don’t bother with these robbers .go to ur recycle .”
“Out and out con from start to finish... I sent a six month old Samsung S23 FE that was my late Brother's phone, the initial offer was £295 then I got a revised offer after they received it of £175 and report said it had wear on both the front and rear, yet when I contacted them the agent said it was because I hadn't mentioned that it was an FE, but there is no FE in there list... two different stories.... if you are going to con people at least get your stories right”
“Would give them zero stars if I could. DO NOT TRADE YOUR PHONE IN WITH THIS COMPANY.
I selected the average condition for my iphone. They received it and marked it as average condition, then changed the offer from £100 to £40. They couldn’t explain why, even when I sent them screenshots of their ‘report’ which showed numerous discrepancies. They then had the cheek to try and charge me £10 for returning my device to me! When I asked them to show me where on their website they stated it was £10 to return the device, they conveniently waived the charge.
Clearly making it up as they go along. Avoid this company at all costs!!”
“I sent my iPhone 15 pro max after being given an estimate on how much it was worth. They received my phone the following day and informed me that I had sent a purple iPhone 12 which was worth £650 LESS. I have never had an iPhone 12 let alone a PURPLE PHONE!
When I contacted customer service I was told that I had to contact previous service provider for the IMEI number… which they couldn’t give me..
This company appears to be scammers..”
“This company are complete scammers! Do not expect to be paid the offer price. You will be lucky to get half of it. They will then charge you £10.75 to return your phone. Absolute scammers! I sent my S22, which was in great condition when I sent it. They then told me it was in average condition. I know for a fact that it was in great condition, as it was extremely well looked after.”
“Ridiculous company! I was offered £189, so sent my phone which is in immaculate condition (no screen cracks, scratches etc) - They send a 5 second video of them ‘checking’ the phone, but there were literally no chips or anything?! I was then offered £0.00 via email, so I called to check if there was an error in which the girl on the phone then said this was because I put in the wrong model of phone (it was an XR but I put in that it was an iPhone 12 by accident), I said I understood but it was still an immaculate iPhone so surely the offer would be a half decent amount, in which she said she could offer me £10.57 for it lol! I obviously declined but to get my phone back I had to pay £10.57 for them to return it to me!!!! They obviously scam people and bank on people just saying ‘keep it then’ or make money from the return postage fee!
DO NOT USE!!!!!!”
“What a scam they are,give you a price online then send you a email making excuses that thrres problem on the phone .dint use this company they will cheat you ,I got my phone back and there's nothing wrong with it . Cheat and scammers don't use them”
“Omg this company are so dishonest. Sent a phone no damage see photos. They then suddenly found heavy scratches to rear and front. Hence reduced my offer from £395 to 295. Please stay clear of this company!”
“I was offered £120
My phone was immaculate and they told me it was scratched. They sent a video but there are no scratches or chips. I was then offerred £10.57. Which is what I had to pay to get it returned.
DO NOT USE”
