“I am thankful for reading these reviews.I felt uncomfortable after a rep visit from this company and felt a little manipulated .No need for full disclosure but apparently I did not need what I requested ! Instead I was lead in a completely different direction.Before I knew it I was signing a contract and paying a hefty deposit for something I had not requested.Thankfully I cancelled this contract after 2 days because of reservations.Despite money leaving my bank immediately I must apparently wait an unreasonable 28 days for my monies to be returned .”
“A new front door was installed in 2021. We are still waiting for the door to be problem free despite numerous service visits they still can’t get it right. Absolutely useless, just don’t even bother with them.”
“The way that we have been treated is despicable. It took them more than 8 months to change 5 windows (2 triple and 3 double glazed) and they still have not managed to get it right. The first time they came to change the windows was on the 30th of January 2024 and there are still issues that Anglian Improvement cannot get right.
Mark Davenport, the manager lacks basic communication skills, he is patronising to the point that he is almost rude. On the 28th of June 2024, an appointment was booked to change a couple of panels which were replaced in January- the landing window (mark inside) and one of the triple glazed window, which had the wrong pattern. My wife took time off from work, but they did not turn up and did not have the basic courtesy to inform us. We had to contact them. On the 9th of August, they arrived but they forgot to order the panel to the landing window.
We thought that by replacing a double to a triple glazed window, we will less noise. On the contrary, we have more noise and now we also have condensation as soon as the temperature hits below 10 degree Celsius. We were sent a link and told that this is normal.
PLEASE DO NOT TRUST THIS COMPANY-THEY ARE EXPENSIVE, BUT THE SERVICE IS VERY POOR AND THEY DO NOT WANT TO BE HELD ACCOUTABLE FOR THEIR SHODDY JOB.”
“A representative came to my door to try to get me to have a quote for fascias.
He was extremely rude and pushy, and just would not go! Harassment in the extreme.
I partially closed the door, and as he left, he said : We'll let it rot then"...I also heard him say it again to the chap with him.
My daughter in law said that he wouldn't have dared be so rude if one of my sons had been here...I guess he thought a female pensioner was fair game!
I emailed the company's complaints dept, but no response...of course.
From what I have read, this seems to be typical of Anglian 's reps. Such rudeness!”
“The window quality is quite good. But the service on the other hand is terrible.
You have to wait 2-3 months to get your stuff installed after you pay.
They have overloaded their installers with a lot of work. They don't come at the time you arrange and they do very lousy job because they have to be fast.
While changing our window, they cracked the edges of the window. I asked them fix it and offered to provide the paint. They kept saying "we are not painters and decorators" as if they are robot.
If a company is charging %40 more than the market I expect them to be professionals. But they are clearly not.”
““With an average lifespan of around 30 years, these doors are durable, look like real wood, and won't easily crack or peel.” As quoted by Anglian online! Ours is peeling after 6 years. We were told when we ordered everything came with 10 years guarantee and when I phoned customer services was told guarantee ( sent 5 months after door was installed only) 5 years for door finish. They told me to send photos and would get back to me, haven’t heard anything in weeks! So buyers beware they cannot be trusted”
“Do not go along with this company.
We had a 3 year long battle with them after giving them a third chance to rectify the most appalling shoddy work we’d ever seen.
Resulted making myself & my husband ill from the stress.
We eventually got a solicitor involved in the matter.
Worrying about solicitor costs from begging to end the solicitor was fantastic.
Only 2 face to face visits with the solicitor which is what costs the most.
The rest via email, this kept the solicitor cost to a minimum.
Eventually Anglian had to admit defeat & were contacted via our solicitor to remove the appalling windows from our property.
The same day we had new windows installed by another company.
Fantastic work, polite friendly & clean tidy workmanship by Pro-Fit window company KT9.
Luckily we only paid Anglian £50 deposit.
Never received a penny back & never received an apology for the stress they’d put us through.
It wasn’t about the money but the fact they’d bogged all the windows on our house.
It’ll cost a few grand but every penny was worth taking this company to the cleaners.
The one star i can’t remove .
If i could give zero out of 10 it would be just that.”
“Salesman turned up for a "30 min" appointment which lasted at least twice that before we had to try and get him out by explaining that we needed to work. Wanted to use the WiFi, wanted a hot drink, wanted to use our toilet. Just classic tactics to get us to feel obliged to commit to them. Turned aggressive when we said we didn't want to make a decision on the day. Dread to think what it's like for vulnerable people who allow these people into their homes.
A better company came and measured and left in 15 mins.”
“If only I read the reviews before going ahead with my order. If you are considering having windows installed think carefully before choosing Anglian Windows. £10k in and immediately 2 window frames had to be replaced due to install damage. The 2 new ones are worse, one the frame doesn’t fit so a a piece of odd plastic has been added to make the frame bigger, the other one has exactly the same damage but this time the fitters left having covered it up with silicone. The handles on one frame are at different hights, the handles on most frames are loose and seemingly poor manufacture. Oh and customer service????? Shocking. Honestly please think twice before parting with your money to this company. The guys that own this company should be ashamed of themselves for stealing hard earned money from honest people and doing such a dishonest job.”
“Someone was supposed to come out yesterday and talk to me and the wife about a new door, the guy phoned to say he was double booked so could he change it to the next day at 5pm, this time no phone call to say he wasn’t coming, two days wasted. Need to sort your staff out that was 3k yous missed out on”
“Every thing was alright until they fitted the side door and left it with a white panel instead of green also they they promised to fit a dog flap if i perchased it thay saying no green panel and no dog flap cut in”
“We just bought a bungalow in Canterbury and the seller gave the warranty documents which is still valid. I phoned the company to inform them about problem I’m having with their faulty forts to be told that I have to pay them £50 to register my name. £50 to just type a new address on their system is simply ridiculous. Avoid this company at all cost 😡”
“Avoid this company...a sales rep visited my 83 year old mother although she had cancelled the visit earlier.
It was hard sell and he managed to sell her a door and a window for just under £5000.
I found out about this because she was so upset that she had been trying to contact anglian for her deposit back of £750 which was taken within the 14 day cool off period.
I spent nearly 2 hours being passed from one customer service agent to another...end result nothing and waiting for a call back.
Crooks in the first degree and I will be taking this further.
AVOID THIS COMPANY ... ROBBING AN OAP OF £750 AND CHARGING 5K FOR A FRONT DOOR AND ONE WINDOW.”
“10 years of LIES from everybody from the Regional Manager down to their DIY man in their local display shop. The warranty has now expired and I am no closer to getting the work completed with the windows that I paid for that can't be fully opened as they hit the facial boards. I have written two reviews on this so-called contract but Anglian are not printing them because it will show them up for the third rate company they are. Even their legal team was caught out trying to invent so-called correspondence from me but backed down when they were asked to supply copies of this for legal action to be taken against them. Good luck to anyone else caught up in a ten year battle with this bunch of crooked bosses and second rate installers. I have commun icated with them by live chat, e-mail and telephone.”
“After being persuaded by a salesman to come to my house rather than have a phone call quote, he spent almost 3 hours here despite me saying we would not be able to sign anything on the day. This was 8 months ago and they have continued to hound me from various different numbers since. I have not left a reviews until now and was not going to but having just had the RUDEST guy call me to ask yet again if I was interested in their windows. Telling me that this could not have been my experience and basically invalidating everything I said, when I asked why they were still calling me despite me asking to be removed from their list he didn't have an answer and lost his rag with me, hanging up. What an absolute charmer! Don't tell me this is not a company wide problem and then process to prove me right mate! Wouldn't ever touch them with a barge pole, steer clear, especially if you have vulnerable or elderly relatives.”
“The Anglian teams handling of customer accounts from the take over of Everest 2020 has been shambolic! Lack luster communication throughout regarding agreements in place and from survey to install. Asbestos sample results aren't worth metion to the custom apparently. Because keeping you in the dark is what they are all about!
Their field manager is one of most unsympathetic and rude individuals I've every had to deal with. Stating it's "to late to change financial agreements" even though there were alterations from the original Everest deal reducing the amount of work and materials needed. I will still need to pay the full original amount. He was covering for the companies complete lack of follow up after survey.
Will never recommend Anglian to anyone!”
“Worst installation ever! Plus Steve in the Manchester branch is an absolute fraud! Installation was a night mare from beginning to end. Please refer to the photos. Father and son team did a disastrous job. Absolute cowboys. Cowboys. My old windows were in better condition than my new. Shocking when you think we spent nearly 19k. When I raised this complaint I was told this was the best they could do. After 8weeks of back and forth I was done- I filed a complaint. The regional manager called me the same day and offered me a discount 5% to make the repairs on
My property. I took it. Paid the full remaining balance. Conman Steve didn’t even clear the bill/ record the close of sale/ record the discount. now I’m stuck with legal arguing over the remaining 5% balance which should have been written off. Stay away!!! This company is a nightmare!!!
I also found out the patio door didn’t fit because the cut the measurements wrong.
They did not fix the problems. Just added putty and tried to fob the work off as repaired, save your money and mental well being. You do not need the headache!!!!”
“Don't go near them you will be lied to and fobbed off still having trouble with front door three separate people sent by them no trouble with quality of product just competence of fitters avoid them at all costs”
