“I've had nothing but positive, even a wonderful experiences with assurance. I'm low income and they have provided me for 4 years straight with fantastic smartphones. There's been a few hiccups here and there but nothing that an assurance wireless representative can't handle. I have no complaints about insurance. Only compliments. I'm sorry you guys disagree”
“I would like to make a formal complaint against the company Assurance Wireless I am on the lifeline program and I have spoken with several representatives and I'm not able to get assistance on March the 22nd I called in and spoke with representative named Jima and regards to setting me up with a SIMs card since my original phone device was damaged and could not be repaired and was not under warranty I was advised that I could either pay for one of their phones who purchase a phone from somewhere else or activate a device that I already had I opted to activate a device I already have once they were able to view my phone they stated that I needed a SIMs card so I asked him to send me a SIMs card after 3 to 5 business days they were not able to assist me they said that they were going to look into you a replacement phone since I was a VIP and listed that I would receive it within three to five business days the case number is 1878-181141
and speaking with the last representative name for f o u r she did not want to provide me any additional information such as an ID number or a location she stated that all of her supervisors were in a meeting with the managers and that we would have to wait I opted to wait and we have been on the phone since 11:13 this morning I don't appreciate the fact that this company is not truthful they do not show Integrity because the last representative named Jima stated that I should be receiving the phone within 3 to 5 days I did not get any type of notification that I would not be receiving the phone so in part I have to call back in to review this information with the representative we are currently still on hold waiting for a supervisor manager to get out of the meeting my reference number for the call for 318 is 187-66-31-33 my phone number listed with insurance wireless is 346-350-0882 I advise that I cannot use this phone and it is presenting a risk to me and my household with the young child I'm currently using a friend's phone so that I can try to get this phone activated or updated and I've been experiencing so many difficulties I would not recommend this service and the authorities needed to be alerted because people should not have to go through this as Americans hang into the government and taxes please review my request for review and please provide alternative Solutions also just as a note there should be a supervisor or manager available or some departmental head that's available that is not currently in a meeting that is unheard of for a company please address this as well thank you”
“The SIM card doesn’t work tried 3 times on ,3 new Sims cards for 2 and a half months now. Several different representatives couldn’t activate the SIM card. The told me to buy a new phone $70 later on 3/ 28/2024 new phone came in. 3/29/2024 tried to activate new phone same thing T mobile svc came up. They couldn’t activate phone they said wait 72 hours to activate SIM card & gave me a network ticket number. Assurance Wireless IS AScam! And a Fraud and I WILL Be returning this New phone and asking for a full refund!”
“MY PHONE WAS STOLEN AND I AM DISABLE .SO I CALLED ASSURANCE WIRELESS AND REPORTED THIS THEM .SO THEY GAVE ME A HARD TIME MINED YOU I HAVE BEEN WITH THEM FOR A LONG ,LONG TIMES EVERY SENT THE PROGARM CAME OUT FOR THE FREE PHONE.I USE MY PHONE FOR MY DR.TOCALL ME .ANYWAY THEY TOLD ME THAT I WOULD HAVE TO PAY 79.00 FOR AND PHONE.I TOLD EVERY ONE THAT I TALKED TO THAT MY PHONE WAS STOLEN EVEN MANGER. SO I TOLD TO BEN ON 3-21-24 AND I HAD PULLED UP ASSURANCE WIRELESS AND WAS READING THE INFORMATION TO HIM ABOUT IF ANYONE PHONE HAD BEEN STOLEN ;HE SAID THAT THE INFO WAS NOT UP TO DATE AND THE INFOR WAS OUT OF DATE OLD INFO. SO THEN BEN TOLD ME THAT THEY HAD A PROMATION GOING ON AND THAT I WOULD RECEIVED A PHONE IN 7TILL8DAYS. SO BEEN WAITING FOR A PHONE EVEN GET A CONFORMATION NO . SO CALL BACK TO ASSURANCE WIRELESS0N3-28 24 AND TALKED TO ANN AND ASKED HER ABOUT WHEN WOULD I RECEIVED MY AND GAVE HER THE COFORMATION NO AND SHE SAID NO PHONE HAS BEEN ORDERED FOR ME TO RECEIVED. ASKED FOR MANGER AND SHE SAIDED THAT THEY WAS ALL IN A MEETING SO I ASK HER HOW LONG WOULD THEY BE I WILL HOLD ON. SOI HAUNG THEN CALLED TALKED TO ANGLE I ASK TO TALK TO MANGER SO HE CALL THE PHONE I WAS CALLING FROM AND SAYED THAT YOU ALL DIDNT HAVE PROMOTION GOING ON AND HAUNG UP ON ME [ CAHHED BACK AND THEY SAID THAT YOU ALL WAS CLOSED”
“I told them that I have been having trouble with my phone and they said they would trouble shoot it they could barely speak English and I have to repeat everything three times and I called back on another day and I told them my phone had been shut off and it was wrong and they told me no that everything was all right. I called them back on another day I told them I was expecting a call from my wife doctor that I needed the phone to be working same thing they didn't understand and so my wife missed her appointment they need people that know English”
“Every time I get phone, they say national provider said your not eligible, and cut my service, we've started 2 phones, this year, and now calling national provider to get 3rd phone, I'm a diabetic and in rehab for a year and need the free service they offer. This is horrible to say the least.”
“My mobile hotspot was working fine for over a year . Now the last four months it is less than one Mbps. That won't even download email. I've been on the phone for a couple weeks with no improvement. I filed a complaint with the FCC. If enough people file complaints maybe they will provide more.professional service.”
“I've been a customer for over 10 yrs now the new phone I got wouldn't allow landline phones to call my phone number it'd say this number is not a working number so for 3 weeks of trying to fix the issues with assurance wireless they sent me a new phone supposed to be a upgraded phone but it wasn't and they sent it with no sim card so I used my old phone's Sim card and transferred everything over to New phone got it activated but still landlines can not call my phone I'm missing out on jobs and medical appointments due to these issues I'm not even bothering trying to continue service with assurance wireless they lie oh we're upgrading your phone and overnight it to you didn't happen same phone as my old one and no new Sim card and they never fixed the problem with landlines being able to call me. Very dissatisfied with there service representatives and with the poor service moving onto another phone carrier for a Free upgraded phone and service.”
“Assurance wireless is the WORST company ever they cancel my account when i didn't even know it and said i was not able to get my old number back due to them canceling my account on their terms i ve had them for years and of sudden now its a problem yeah yall are a big hypocrite and nothing is good about your lying ass company do not go to this company the worst ever and they dont have good phones either better off with a better company than theirs .”
“It all started last month or so I called to have my sister's phone replaced because of damage and after going through the process with an agent I was wondering where replacement was because it hasn't arrived so I call to follow-up an find out he had hee service disconnected and canceled. I am livid I've been working on now reapplying and have done so since Fri all I get from these people is " I'm sorry I understand don't worry your sister will get new phone". How I've done 6 applications and I'm sick of these Q scheme no respect for an over 10yr. User plus my sister is mentally special.”
“I'm so DISENCHANTED I'VE HAVE HAD THEM FOR FOR A FEW YEARS I'VE CALLED 6 TIMES IN THE LAST WEEK STILL MY PHONE ISN'T WORKING. NO SERVICE AT ALL I'VE TRIED TO BE A PHONE TECHNICIAN ON THE PHONE FOR 45 MINUTES EACH CALL MY PHONE STILL ISN'T WORKING. I'M DISABLED 62 I HAVE A HEART CONDITION AND COPD I'VE TRIED EVERYTHING THEY ARE UNCONCERNED TRYING TO SELL ME A NEW PHONE. I'VE HAD THIS PHONE FOR 6 YEAR'S I'M ON A FIXED INCOME I CAN'T AFFORD TO BY A NEW PHONE THEY AREN'T GOOD ANYMORE WORSE SO CALLED CUSTOMER SERVICE CAN BARELY UNDERSTAND THE THE SERVICE REPRESENTATIVE EITHER. ACCENTS ARE SO BAD NOT SURE WHAT THEY ARE SAYING I'M DONE 👍🏾”
“The worst lying phone company I know of they lie n tell me I going to get a phone from the government every since September of 2023 it going on February 2024 n each time I call about my phone they hang up.”
“I made a mistake browsing the internet and found a company, Whoop, offering free internet service. Without reading the fine print, I subscribed and to my dismay, the next morning, my service was shut off with Assurance. I immediately contacted them informing them of my mistake. First, the representatives would switch me to take the survey without helping me. I continued to call because I needed a phone and was told on January 12, 2024, I was being sent one out. I called a couple of days later and was told I have to receive a form first. What? Why lie? I keep speaking to these nonchalant supervisors(Leonard today) who did the same thing before rectifying my problem, switch me to take a survey. I called back and spoke to Mikey, who had me holding on for 45 minutes while he supposedly applied for my phone before returning to the phone, he switched me to take a survey. What type of service are they providing? Initially, I put $10.00 on my phone. I had gone somewhere and had gotten lost. It was dark outside, I'm scared, lost and pick up my phone to find my directions, and I could not get Google Maps nor make a phone call. That was the scariest episode of my life thus far and the representatives have the audacity to play games with people's livelihood!”
“I have had nothing but problems with assurance wireless since 2022. My current phone that I've only had 3 months does not ring or vibrate when a call or text comes in. I've spoken to five different reps since the beginning of December they all either make me repeat what's going on again and again and again and again so I'm spending hours with these people and when I asked for a supervisor because now they want to charge me $80 for a new phone that the rep from last month said I would be getting a free new phone in January because the errors on my phone are coming from assurance wireless and it's not something I've done. Now the two people I've spoken to today not only have I spent a lifetime on the phone with they each when I asked for a supervisor they say they're transferring me and they hang up on me. I don't know what to do I can't get a supervisor to save my life. This is an absolute nightmare and I've had issues in the past. I don't know what to do I'm disabled, I live in an alf. I can't walk and buy a new phone and if I had the money to buy a new phone I surely would be going with a different company. I've never had so much trouble with a single company.”
“Assurance Wireless sent me multiple mailings trying to get me to upgrade to the improved package the government provides for which Assurance claims includes a free Smartphone. I have one of their slow, crappy android phones that is outdated and laggy, so I figured why not; at least I wouldn't have to fight with my phone in order to use it. Well, I called them to upgrade to this package and then got 2 letters dated November 20th, 2023 reiterating all the benefits I'd receive and confirming that I would soon receive a new Smartphone. The second letter even reminded me to set it up when I receive it and explained how. Long story, short; I never receive it in a whole month, so I called them today to let them know, thinking it would be as simple as bringing the mistake to their attention and that they would have one on it's way to me in a few days, but no such luck. The representative (who was clearly outsourced from India) smugly told me that it was just for "new customers" and that there was no new phone listed on my "account", so I said "Well that was your company's mistake" and asked why they would send numerous pieces of mail stating in black and white that I would be getting a new Smartphone soon when it wasn't true. His answer was that they send the same letters out to all customers; existing and new. That was when I realized it was intentionally deceptive. I told him that if they send out letters making such promises they have to honor them or they are in breach of contract and are doing false advertising. I told him that if I report this to government agencies they are going to wonder what Assurance is doing with the money they provided them to supply customers who upgrade with these new Smartphones, and they could be in alot of trouble for pocketing that money and only providing half what was promised. He smugly told me to go ahead as if nothing would happen to them. I told him that no matter how he or the company twists it the facts speak for themselves, as nowhere in the material I received did it ever say that only new customers get a new Smartphone, and they are denying these to people who need them. He could save them the embarrassment of having a government probe and having to pay that funding back that they'd received, and that the whole point of this program is to create equality in access to the poor as to the rest of society, and having an outdated and barely functioning phone is not it! He refused to make it right and only said that the "legal department" would give me an update by email or text within about 7 days. I am sure they are well aware that the company is engaging in deceptive business practices and that because they work for Assurance they are just banking on that low income people don't have the money to sue them, and that regulatory agencies will look the other way. Well I will be filing complaints with the FTC and the FCC, and I have contacted my Congressman. Congress didn't pass this legislation for dishonest and greedy companies to rip off tax-payers and screw people on Medicaid.”
“Do NOT apply for Assurance Wireless. The Customer Service employees are incompetent and untrained in this field. I had no issues until I signed up for the government plan. I have an older phone and was told I would receive a new one with this plan. I waited and waited for the new phone to arrive but unfortunately it never came. I called customer service and was told I would have to purchase a new one. Why was I told I would receive a new phone when clearly I would not. I CANCELLED my service with them because of the way I was treated. Shame on Assurance Wireless for treating customers like this!!”
“Assurance had promised to send me a replacement phone, but I had to wait for over 10 days. When I followed up with them, they informed me that they would charge me $39 for this service. However, when I called again after 10 days to inquire about the status of my request, they told me that it had not proceeded and that the price had now changed to $79. I strongly advise you to avoid getting a phone or service from this company.
Moreover, they were rude and even hung up on me during our conversation.”
“Worse celler service in America! There's always a problem with your phone or cellular service! TODAY there system isn't even allowing payments to go through because of there technical issues on they end. BEFORE this they are constantly having technical issues or these raggedy short term phones have issues and don't last a year. If you have high blood pressure like I do.... I FIRMLY ADVISE you to NEVER EVER GET A PHONE OR SERVICE from this company. The FCC needs to DISCONNECT and DISCONTINUE considering this company to handle free service for customers who qualify. Besides that customer service is good for only one thing.... LYING TO CUSTOMERS about anything or any problem you may have with the service. They'll lie just to get you off the phone and will have you waiting for results back and you'll find out... THAT WAS A LIE. My New Years resolution is to change carriers because NONASSURANCE WIRELESS ain't IT! I'M writing this review to save someone else the time , energy and headache of dealing with this problematic company. I don't hate anyone but I wholeheartedly HATE ASSURANCE WIRELESS AND THEY SHOULD JUST SHUT DOWN THIS WHOLE COMPANY AND FIND ANOTHER COMPANY WHO CAN ASSUREDLY provide a positive customer service experience. I've had to contact the FCC and file a complaint numerous of times and apparently they at the Corporate level DON'T VALUE customer feedback to change course! Again! THE WORSE CELLULAR SERVICE IN AMERICA! THE END! PERIOD!”
