Asurion Reviews

Name: Asurion
Rating: 1.14

1.1 Rating 310 Reviews

3 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.1

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

908-547-3754

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Anonymous

Anonymous // 01/01/2019

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“If I could give this company zero stars I would. Unprofessional rude and refuses to communicate with Verizon when I pay Verizon for their insurance. Canceled immediately and went with Apple Pay”

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Posted 6 months ago

“Scam they send me 2 replacement broken phones and the have my original one in the end they told me they can’t give money or replacement and call att to search for the original one”

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Posted 6 months ago

“Verizon and Asurion do not disclose you have to have the service for a month before they it starts covering all devices. What a waste. DON’T USE THEIR SERVICE. It’s not worth the time. Asurion reps will insist on selling more coverage for all your products, even during the call where you’re trying to set up your claim. But in the end, they will give you the runaround before denying any service. I had an iPhone 15 pro that was damaged the very next day I signed up for it for the service. No one took the time to go over any details that specify the amount of time you have to wait for the service to kick in. Now I’m out a brand new phone.”

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Posted 6 months ago

“Horrible! I would give zero stars if possible. Sent my laptop for repair of a hinge, they returned it back stating it passed all their quality controls but I could not access Windows as there was an error message that the security key no longer worked. I had to send it for additional repair of this, and now 2 weeks later I still do not have it back and had to call to find out they are replacing the motherboard! There was nothing wrong with the motherboard the first time I sent it. In total, Asurion has had my laptop for over a month!! The supervisor "Brent" would not provide his whole name nor provide more information or how/why the motherboard was damaged when it worked perfectly well when I sent it for repair of the hinge. I It took over 30 minutes to get to this supervisor after the first representative was beyond rude and made me explain why I even sent it in the first place. Worst customer service and I have no confidence in the technicians.”

Helpful Report

Posted 6 months ago

“This company takes the liberty to charge there customers different amounts, without notifying you!! and when you want to cancel!! you need to talk 6 representatives, if you get to the gold! to cancel the will sent you a email in 24 Hours and your refund ????/ extremely disappointed. NOT RECOMENDED.”

Helpful Report

Posted 6 months ago

“HORRIBLE. Verizon/Asurion advertises in the plan I pay extra for: SAME DAY repair for cracked screen/glass. That's a lie. There was not anyone within 100 miles that could do same day. So Asurion sent the little box to send my phone in on 9/11/24. on 9/13/24 I sent my phone in. Prior to sending in, I DOUBLE confirmed I could leave my information on my phone, considering it was only the front glass being replaced. Fast-forward to 9/17/24. called to check on my phone. I was told it was received, assigned to a tech. Allow another 3-5 days. - ok. called again on 9/23/24. Was assigned to a tech. no other info. 9/30/24 STILL no phone. I had to call corporate to get a good enough answer from someone as to where the fu** my phone was. The 1st service rep I spoke to, wanted to just brush me off.. I sent my phone to you over 2 WEEKS ago, and it was supposed to be a 3-5 day turn around. After I spoke with corporate, my phone was overnighted-I received this morning 10/1. I wasn't made aware it would be on the way, although happy. EVERYTHING has been reset on my phone. over 17,000 pictures - gone. Everything - gone. Another downside, everyone I spoke with besides corp was foreign. difficult to understand. I WILL BE DROPPING THIS CRAPPY HORENDOUS INSURANCE PROVIDER.”

Helpful Report

Posted 6 months ago

“My phone screen broke almost amonth ago, with the o my opinion to get it replaced with my insurance being through Asurion, I scheduled my appointment, the closest one being a week out, and the day if the appointment I get notified they cannot fix it because the part was not in stock. We rescheduled for 2 weeks away and the day of my appointment it gets rescheduled without contacting me, after being on the phone for over an hour I had to cancel the claim all together. I was given reasons from "we overbooked our timeslots" to "the technician should have reached out to you" and finally being told they still did not have the part. Needless to say this company is a joke and if you can get your needs taken care of anywhere else I would suggest doing so. But I was offered the option to mail my phone off for it to be fixed, I've been u able to use anything in my phone that requires a thumbprint due to the broken screen, so yeah, 0 stars if possible.”

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Posted 6 months ago

“Just had a representative call me with a bribe! She offered me a $75 Amazon gift card to remove my negative review!!!! Really?? I don’t need your money…”

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Posted 6 months ago

“I filed a claim to get a new phone through their insurance for Verizon. I paid my deductible, and was promised a replacement phone next day. When saw I did not receive a replacement phone, I called. I was told carriers were over booked and could deliver. I use my phone for work everyday all day, now I trail behind because of a promise of service. I am very displeased with company for it has affected my lively hood. When I called I was told the earliest would be the following Monday. I will no longer sign up with this company for I have been lied to, and have made several calls to get a device I pay for and it insurance to be left on hold.”

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Posted 6 months ago

“I turned in a gaming computer to be repaired. Parts were ordered then several days later they said it couldn't be repaired. I didn't understand this until it was returned. The tech had just ripped the pc apart destroying the internal case GPU and cable the pc was returned with out the solid state drive and no explanation. Its just gone.”

Helpful Report

Posted 7 months ago

“complete was on my time and money.. was told my first phone replacement was free.. which was not true. they charges 350+taxes. was not helpful at all kept telling me to go contact my provider. when logging in online they already had all the information on the phone. they wouldnt complete warranty because i didnt know if it was a 132 or 256gb phone yet they knew and wouldnt tell me.. after dealing with for 2 weeks they told me they cant help me bc my moms name is also on the accoutn. she has not dealt with account in 20 years. never again use this comapnt.”

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Posted 7 months ago

“This company is nothing but criminal they have not replaced my watch in over 4 months keep saying it is on back order and I have had to pay the service and insurance with verizon since that time. Because if I cancel I;m positive they will tell me that I didn't have insurance. THIS IS CRIMINAL THEY ARE STEALING FROM ME AND MY FAMILY!!!”

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Posted 7 months ago

“I started a claim 21 days ago, and it was so difficult dealing with them. They didn’t like the Costco online receipts. Long story short it got approved and I provided my address to have a return box shipped. Their service rep wrote my house number incorrectly then corrected it but it triggered a form that I now have to complete which is to start my claim all over again even though they have a file and it has been approved, they want all the same info again. Including receipts which they requested themselves directly from Costco. So now I’m stuck, their form is not even fillable which I have to go into the city to print it and do this all again. Oh and they give you 60 days to complete the claim. It’s already been 21 days to approve and now they need to approve again…. They are just dragging it on so that they don’t do the repair. So disappointed with this service and such a waste of time for nothing.”

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Posted 7 months ago

“They will scam you in every way. They said was free to fix the back of an iPhone 12 but was no availability for it, so they offer me a new phone making me thinking that they are taking care of my situation, and I got hit with $225.00 bill.”

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Posted 7 months ago

“Amazing experience. They were a little late so when they got to my job site and I was gone they called me. They sent the repairman to my house. He said it would be about 45 min. Less than 30 min later I had my phone in hand with new screen. The tech was professional and friendly. A great experience!!”

Helpful Report

Posted 7 months ago

“Started a claim in January, they lost it?, March, they sent it to Hitek TV repair, Hitek says they sent them back a quote, Asurion says no you need to fil a third claim, Hitek files a quote, 2 month late in Aug.- they 'fix' the TV, One day later not working. Hitek says to phone asurion, I need to file another claim. I file this one while on the phone. Suddenly, they need a different receipt from Costco- I need to go there and ask for it, claim is in, rejected they say that Aug/24 is not specific enough and I need to put a date. In the last 8 months I requested to speak with a supervisor- still hasn't been done. I send the form filled our properly- no- they can't accept it. I need to file again. I've been on the phone for another 21minutes... Terrible, terrible service- don't bother. My nine months of phone calls and waiting for service repair is worth more than the cost of the TV.”

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Posted 7 months ago

“horrible service and super rude reps. make you pay for their damaged devices and they send you refurbished when you PAY FOR A NEW DIVICE”

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Posted 7 months ago

“I’m contacting the news and you should too. They are clearly criminals. They tricked me and I’m paying for installments on an iPhone 14 Pro Max, and when I broke it they mixed up my label and sent me an iPhone 12 Pro Max. I didn’t notice because it’s my first time getting gold. They said it’s all my fault and tried to get me to pay another 250$ for the deductible I just paid because they sent me the wrong phone. Mind you everything can be confirmed by the Imei number. So now even the I almost paid off an iPhone 14 Pro max, I instead have an iPhone 12. Apple is more trustworthy and dependable and there deductible is only 99$ they don’t send you the wrong phone hoping you won’t catch it so they can pocket more money.”

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Posted 7 months ago

“5 times they denied my claim and never explained the real reason kept saying phone was. Not active at time of incident even tho my carrier said it was the real reason is cuz they don’t fix or replace phones with the glass broken on the back like everyone else has says SCAMMERS. U pay a lot for warranty and they deny it every single time”

Helpful Report

Posted 7 months ago

“Scam. Difficult to cancel. Pre-existing conditions are a joke. Called the 24/7 line to cancel machine said "call back during business hours" and hung up. No way to cancel in the app. Should report these guys to bbb. Misleading information.”

Asurion 1 star review on 15th September 2024

Helpful Report

Posted 7 months ago

Asurion is rated 1.1 based on 310 reviews