Asurion Reviews

Name: Asurion
Rating: 1.13

1.1 Rating 255 Reviews

3 %

of reviewers recommend Asurion

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Metrics

1.1

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Asurion 1 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plenty of inconveniences and disregard to fix issues”

Helpful Report

Posted 3 months ago

“STAY AWAY!!!! THEY LIE THEY STEAL THEY ARE CRIMINAL AND BELONG BEHOND BARS!!!!!!’ DO NOT PURCHASE VERIZON HONE PROTECT!!!!”

Helpful Report

Posted 3 months ago

“I filed a claim and was charged $229 for a replacement iPhone. It’s 10:00pm I’m calling to get the status. I have not received the email that was supposed to be sent. He can’t find a claim. Says there is nothing in the system. I confirmed I’ve been charged. This is unacceptable!”

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Posted 3 months ago

“My phone died the day I moved, a Sunday. I was told I had to go to the Apply store by At&t, so drove and HOUR. When I got there, they said that I couldn't replace my phone onsite because the device won't start. So I scheduled an Asurion technician. Was told they could either come during work hours to my home or during evening hours to my work (they are 10 minutes apart). Tuesday the technician was a no show. I went online to reschedule and the website is saying my address is invalid. It's not. Today is Thursday and the second technician is a no show. There is no way to reach the technician except by phone. Unbelievably terrible service.”

Helpful Report

Posted 3 months ago

“I pay for insurance for my iPhone with Verizon, they use Asurion as their insurance handler, in a nutshell my iPhone stopped working, I put in a claim and it was denied, put in another and it was denied again. I asked for what reason was this claim denied? "for security reasons, we can not tell you". I made calls all the way up to the corporate office to no avail. The reason I have the insurance is to have it covered if it fails to work, so a complete waste of money. They are a FRAUDULENT company, I would give zero stars if I was able.”

Helpful Report

Posted 3 months ago

“PLEASE READ THIS. This is the absolute worse company I have ever dealt with. The absolute run around to get a screen repaired- literally a broken piece of glass. It’s taken weeks going back between them, Apple, and the repair center just for them to say they can’t repair the screen (we’re still not sure why). For the love of god please do no use any product from these people. If you have an Apple product or iPhone just use Apple care. I feel like I’m in some weird dystopian reality- it’s that insane. They can’t reach out to anyone (they use exclusively mobile klinik) for repairs and you are left going back and forth between parties that are doing anything and everything they can NOT to help repair your device. It is a total scam and I’m only writing this after WEEKS of trying to get this simple problem solved. Good luck,”

Helpful Report

Posted 3 months ago

“Canceled my claim after the in-store location that allegedly had the part did not have the part on two separate visits. On one occasion I called in advance to ask if they had the part (yes we do) and then when I went in person they didn't have it. After I cancelled the claim, I called corporate to discuss an alternative solution since their repair shop didn't work. However, because I cancelled the claim, Asurion corporate said I had never made a claim at all. I had the claim emails and cancellation on my phone, but they would only go by what the "system" had, and allegedly it did not have my claim. Insane. Absolutely useless company.”

Helpful Report

Posted 3 months ago

“We have been paying for their protection plan through DirecTV for years. Now, we need to get a replacement TV. They sent an email with a link to view the available options. I select the TV I want, but, I get a message "Delivery options can't be displayed now, try again later". I tried the following day...I get the same result. I tried the next day and the TV I want isn't available. I waited a few days, the TV was back, but, I got the same message. This has been going on for 3 weeks!! I've called them and they are of ZERO help! DO NOT GET SUCKERED INTO BUY ANYTHING FROM THESE PEOPLE!!!”

Helpful Report

Posted 3 months ago

“With a basic battery failure I called Asurion for my telus coverage. They asked me simple questions like is it holding a charge, can I still use it then asked non relevant questions such as is it up to date on updates and is the phone over 12 months old which somehow brought them to the decision the phone needed to be replaced and instead of using my free battery coverage I pay for they had fold me I needed to pay 315 for the replacement phone. So I called telus, got them to replace the battery and the phones back to 100% and I made damn sure they covered it. They did a bs over the phone evaluation to simply try and get me to pay something. Most people aren't like me, most people would have just gotten the replacement for the phone they already payed over a grand for. Totally a scummy company and hope to never deal with them and the scam like actions again. Not impressed with them or with telus letting such a company represent them.”

Helpful Report

Posted 3 months ago

“If i could give Asurion negative stars I would. This company is not worth even one star. I broke my phone last year and they gave me a refurbished one. In less then a few months the phone malfunctioned. So I called them for a new phone. They made me wait on the phone for hours and tried to charge me a fee. Now they sent me a new once again broken iPhone that I cannot set up because it keeps turning black. I beg you not to bother with this company it'll save you so much time and un needed stress.”

Helpful Report

Posted 3 months ago

“Just denied a claim of a washing machine replacement that I was covered on. Thus company is a scam. Stay away at all costs.”

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Posted 3 months ago

“Scammers. They charge you a monthly fee, when my phone needed to be replaced, they told to pay 400$ for the replacement fee on top the monthly charges. When I got the phone by mail, it turned out it's a pre-owned phone. Paying all this money for a Pre-owned phone. Scam at it's finest.”

Helpful Report

Posted 3 months ago

“The majority of the customer service reps I delt with on the phone were rude and treated me like I was a liar. I got a phone replaced with them, and the one that I got didn't function properly. When I called to get the another new phone, the lady on the phone was so rude I had to hang up and call back. I got a different rep and he took care of the problem. As well as rude reps on the phone, the techs they sent were in such a hurry to set up my phone, they didn't do it correctly. I had to basically start the whole process over.”

Helpful Report

Posted 3 months ago

“WORST COMPANY ON THE PLANET!!!!!!!!!!!!! Bought this warranty and both times trying to file a claim, surprise its not eligible!! if i could give negative stars i would!! i will continue to review them on everything i can!! What good is a warranty if you can never use it!”

Helpful Report

Posted 3 months ago

“Insured of phone through Verizon with a Asurion. The phone was stolen. Reported as stolen. But Asurion insisted on sending text messages to the stolen phone and when no one responds the way they want it responded to they cancel the shipment. We would call them. We would tell them that they just texted the phone that stolen and we have to start the claim all over again when the phone that they’re supposed to replace never shows up we find out that they texted the stolen phone. Again. This didn’t happen just once or twice it happened three times, so we spent time on the phone talking to Verizon trying to resolve this issue they seemed powerless to help us at every juncture. They would send us back to Asurion. I really wouldn’t recommend using this insurance company.”

Helpful Report

Posted 3 months ago

“None of the instructions on the website were clear. None of the prompts on the website had my issue. We called the help phone number and we're hung up on by the automated system. The replacement phone got delivered to my house later than stated. The instructions on setting up the phone were just straight up wrong. We had to go into the US Cellular store for an employee to manually bypass weird tech stuff. And it still cost us over 100 dollars to do all this despite our paying for the insurance. Why are we giving you money only to have to give you more money. Your service is awful. If I could do 0 stars I would”

Helpful Report

Posted 3 months ago

“Reading through the reviews here I am horrified. This is my second appointment and still no repair person. I got this insurance through Verizon for 5 new phones. What a huge mistake!! My claim is to replace the back of my daughter s phone who is in college so not following through on the agreed upon schedule is a huge inconvenience. They also said that once the back was replace it would no longer be waterproof?? Not sure what that means- do they actually know how to fix a phone? We will see. Also after missing the first appointment I had to start a new claim and got the same runaround as everyone else and upselling, upselling BS that seems to be standard practice. You are much better off just using someone local in your area to get stuff fixed. I will be updating this response as soon as they show up to fix the phone. Looks like I have to fight with Verizon to cancel this and get my money back on the other 4 phones. Getting a new phone from Verizon, do not get this insurance!”

Helpful Report

Posted 3 months ago

“I got my iPhone 15 phone screen fixed and weeks later it randomly stopped working!! now I don't have a working phone.”

Helpful Report

Posted 3 months ago

“If I could rate a -5 stars I would. for Asurion AND UPS. I followed Asurions written directions on where I could return my warranty phone, to be sent back to Asurion without being charged. One of the places ON Asurions OWN return procedure was a UPS drop box. It was Sunday, no one was open, so I had no choice but use this option. I returned the phone at a drop box location in Frisco, TX. About a month later I was charged a non-return fee of $300 from Asurion. When I called to find out why, they stated I hadn't returned my phone, which I had almost a month prior to. Then they stated that because UPS never scanned the tracking number to convert it from a USPS tracking number to UPS, there was nothing they could do, never mind the fact that I have used their warranty services MULTIPLE times and ALWAYS returned my phone. It's very poor customer service to shrug someone off and say they can't help me. Not to mention told me I'd have to call UPS and file a claim, which I did, but was then told there was nothing they could do for me either cause it was never scanned in!! So basically someone at UPS STOLE my warranty phone and now Asurion is charging me for a procedure of THEIRS that I followed. I will never use them, UPS or Verizon again once my contract is up..”

Helpful Report

Posted 3 months ago

“worst service ever. keep saying there is a glitch in the system and cant process my claim and may take 5-7 days to hear back. talked to debra office of the president and she was the most kind however said she cant do anything other than issue a 25 dollar gift card and ill have to wait till the system is fixed to file my claim. total joke and a scam. never work with them. cant believe att allows a partner to be this bad.”

Helpful Report

Posted 3 months ago

Asurion is rated 1.1 based on 255 reviews