Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Bensons for Beds, recommended Servico for fitting my 2 wardrobes August 2018. I have a long story and it would take too long to describe....needless to say it is now May 2019 and I still can't use one of them because of their shoddy workmanship and Bensons for Beds bad customer care. I have received my application from the Furniture Ombudsmen.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Received a faulty bed. Called customer care told to email photos which I did. Email reply says emails take 10 working days for response it's now been weeks still no response and when you call customer services you are told it will take over half an hour in the queue. Disgrace would not recommended to anyone.”

Helpful Report

Posted 5 years ago

“Well customers service absolutely terrible you wait ages for them to answer they never get back to you and you do all the chasing .the drawers are so poorly made they fall apart.now ive to start all over again .drawers came again today and guess what they fell apart when opened .wished i had read these reveiws before i purchased our bed.ja”

Helpful Report

Posted 5 years ago

“Absolutely terrble customer service.you hang on the phone they never get back to you.paud alot of money fir this bed .the drawers were broken on delivery.wait weeks for new after chasing them new ones came .they were broke .now again waiting on the phone for customer service to answer.i wushed i read these reveiws before buying.draws are so poorly made just hope the bed is .”

Helpful Report

Posted 5 years ago

“Bensons for beds sold my aged mother an adjustable bed for over £600. She was not well when she visited the shop and was unable to try properly. The bed was delivered, built up and was promptly discovered not to be appropriate. Bensons were contacted immediately and asked to come and collect without it being used. They have declined and now my 85yr old mother has the anxiety of this which is making her even more ill. Bensons has no empathy, consideration for their customers or scruples. Customer services are a disgrace and took weeks to even bother to reply. Do not go near them if you want any sort of considerate after sales service.”

Helpful Report

Posted 5 years ago

“if only i could give less than one star i would. Having purchased a mattress and bed for my elderly mother (80) a standard number 3... suppose to med soft. We received, and within a few days, my mum struggled to get out of the bed, it was so hard. No problem we thought we will return it.. told to wait the 40 days or so and over that time the mattress would soften (what a load of rubbish) but we waited. Rang again, told to send email with pictures.. sent email... no response... rang again... they didn't get email.. send it again. Every time they want another little bit of info they failed to ask for last time. Delay tactics or what!!! If that mattress is a grade 3 i am the queen (which i am not)!! On top of all that we have to pay to get the mattress taken away and a % for a new one (all in the small print!!) we took that on the chin, although it has to be said, that whilst the salesman bored us senseless with small print and contracts in the shop on purchase he totally failed to mention that little gem. So we await to send the email again with the pictures again, for them to either deny receipt of said email again!!! Would i purchase from Bensons again NO WAY. I want a fit for purpose mattress for my elderly mother, no a lump of concrete!”

Helpful Report

Posted 5 years ago

“We bought a bespoke pure indulgence mattress which cost us £1,500 for the privilege. We loved this mattress when we first got it but after only 3 months it’s got dips where we both sleep despite turning it as instructed and we can also feel the buttons through the suggested mattress protector. We get really hot too so dreading those hot summer nights. I wish we’d saved our money and kept the old 20 year old mattress.”

Helpful Report

Posted 5 years ago

“Useless customer services which takes am hour to get through to and then are very dismissive. Did not recognise consumer rights act apparently not company policy. Would avoid at all cost”

Helpful Report

Posted 5 years ago

“I wish I had read these before buying a mattress. Everything about mattress was dreadful. Foam pillowtopper cooks me alive each night, troughs forms in top & after following instructions turning consistently it did not even out as the booklet advised. It is do horrendously uncomfortable we both have had dreadful sleep since buying it. Many months of complaints to Bensons, they told us to "shake" it. If instructions for a £1499 mattress said shake it I would never have bought it. They say nothing wrong just natural settling but I bet no-one who works there sleeps so horrendously. It wasn't even cheap. Just walk away from this shop.”

Helpful Report

Posted 5 years ago

“One star is too good for this appalling company. What can I say - this company is a total shambles and has probably the worst customer service that I have ever experienced. Ordered a super king size mattress in March and paid £900. All was going well and delivered in April. It was in such a disgusting state that I refused to take delivery and sent it away. Despite a number of chasers and a promise of a goodwill gesture, all my calls and emails were ignored. I then contacted the managing director direct and within a couple of days I received a call from the distribution centre saying it will be with me today (10 May) - two months later. This may have been a coincidence as I didn’t receive any response from him directly. So a second day taken off work - guess what - no delivery. Benson for Beds you should be ashamed of yourselves and I intend sending you an invoice for time lost. Never again will I use this company. And I would never recommend them. My patience has now run out. They were quick enough to take my £900 but will not respond to me at all now - disgusting company.”

Helpful Report

Posted 5 years ago

“Honestly worst customer service I’ve ever had. Month later and I’m still sleeping on the floor because of a manufacturing error. Kept in the dark until I chased them up. Only to be told it’s another 15days till we can fix your fault. No thanks. Will never be using Bensons for bed again. Thanks for the horrible experience and ruining that new home feeling. Also told to wait another 2 weeks before they can collect the sorry excuse for a bed. Please put me out my misery.”

Helpful Report

Posted 5 years ago

“Appalling customer service from Bensons beds. Our divan base was delivered damaged (the fabric torn in one corner). As the bed was still useable, we were advised to keep the bed and phone either customer service or the shop we purchased the bed from (Cardiff Gate). The delivery drivers took photos of the damage, and phoned through to report the damage and gave us a reference number. Due to the insane call waiting times on their customer service number, I contacted the store for them to chase it up. After a few days, I had a message to say that they weren't able to do this for me and that they had been informed by customer service that I had to contact them myself. When I finally got through, the advisor was obnoxious. He claimed that this was the first they'd heard of the damage, that there was no delivery report to say that there was anything wrong and no report that they had been contacted by the store. He asked that I emailed photos of the damage to them and they couldn't proceed without them. He refused to put me through to a supervisor when I asked! He also promised to ring me back the same day once I'd emailed the photos. This didn't happen, of course. A week later I decided to phone again (only an hour on the phone this time!) and I have to say had a completely different experience. The lady on the phone was very helpful and managed to look at not only the email I had sent her but also the delivery report from the drivers including the photos they had taken.....fancy that! It's now been passed to another department who will arrange for a replacement to be sent out but this will take 3-4 weeks. I somehow doubt that the rest of this process will go smoothly. I won't be ordering through Bensons Beds again! Very quick to take to take your order and promise you the world but watch out if there's a problem!”

Helpful Report

Posted 5 years ago

“I got a bed today and the mattress was dirty base broken could not sleep in the bed charged £40 delivery”

Helpful Report

Posted 5 years ago

“I am giving one star as the product looks good otherwise the experience deserves 0 stars. I have had a very unpleasant delivery experience. At the time of placing the order we selected a delivery date 6-7 weeks later in Easter break as we were getting some guests and wanted it delivered and assembled before that and also had time off during the break. We had arranged assembly service for the day following the delivery. Due to a system error the initial order got split into two one for wardrobe and another for the shelves. 3 days before the delivery we were informed that due to supplier issues the delivery has been delayed. We missed the item to be delivered before or during the stay of our relatives as it was delivered after the Easter break. At the time the staff said that they will look into compensation but can discuss it after delivery. The items got delivered 2 weeks later and again in two phases. During the delivery a pack of shelves came damaged. We made a few phone calls to customer services and emailed the picture of the damaged delivery and they said someone will get in touch with us in the next couple of days to rearrange the replacement of the damaged shelves but when no one phoned for nearly a week I phoned once again (staying in the queue for 45 minutes) I was told that the replacement shelves can be delivered in 8-10 weeks. I was shocked to hear that the staff was willing to offer £ 15 compensation (under 2% of the order value for the delay and inconvenience) and were willing to offer £ 10 for the damaged shelves worth around £ 75. This just shows how badly you treat your customers and trick them at the point where they can cancel the order by giving the impression that they will compensated fairly. I would not like to keep the damaged the shelves for £ 10 compensation and would actually like to cancel the shelves part of the order and would like you to collect those damaged shelves from my place. The order no is D1510462”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with the lies and attitude of the Bury St Edmunds Staff / store. Promised delivery 1st may as was in stock....failed to deliver! Promised re-delivery 8th May, delivery team called to inform me that my mattress was sodden as there was a hole in the roof of the truck. Drove to store to cancel and was met by a very rude and misinformed staff member who attempted to belittle me in front of customers. The staff member then refused to give the full names of both himself and the assistant manager so that I could take my grievance to head office. I'm now writing this review while on the phone to head office as there is a 75 minute wait before the next operator is available. I made it very clear that due to circumstances I was in need of a speedy delivery and only wanted something that was in stock and ready for delivery as soon as possible. Unacceptable on every level.”

Helpful Report

Posted 5 years ago

“purchased a Mi Bed disgusting staining come through the special zip cooler Benson refuse to do anything have had to go to consumer rights and barclay card would never tell anyone to shop there Bensonsforbeds are are very bad people and dreadful rubbish they sell be warned”

Helpful Report

Posted 5 years ago

“The store experience at Hayes by Ali was exceptional. However, the customer services team of advisors were appalling, pleasant to speak too apart from one. But they lacked to follow simple instructions, causing several calls, waiting for over a hour for the call to be answered. There is a lack of monitoring on call waiting, training by the management team of this team.”

Helpful Report

Posted 5 years ago

“Bought a wardrobe from them which arrived exactly when they said it would with no issues. Very friendly and helpful customer services. Would buy from again.”

Helpful Report

Posted 5 years ago

“We ordered bedroom furniture in the January sales 2019. The company we were having our wardrobes from went into administration stayed with you and ordered different make. On arrival today Tuesday 7th, was unable to take them upstairs as to big. On phoning customer service to cancell the order and to collect them back was told I would have to pay 20% charges will seek legal advice 😠😠”

Helpful Report

Posted 5 years ago

“***** AVOID AT ALL COSTS***** Recently bought Bergen wardrobe with sliding mirror doors. Delivered with one of the mirrors cracked and bits off . Been contacting the after sales team after waiting in the queue for hours came across an advisor with no product knowledge and shocking customer service attitude/manner Emailed the team with the pictures of the damage of the delivered product, filled an online form. Contacted via twitter too. Still No resolution.”

Helpful Report

Posted 5 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews