Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,769 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed & No guaranteed delivery We agreed purchase of duvet bed early February with delivery stated end of March which should have been binding agreement that I adhered too. Less than 48hrs from delivery date informed bed would not be delivered with some lame lies about no delivery vans available. They informed of new delivery date in May. This is over 3 months since agreement & 6 weeks later than planned ! Even then they wouldnt guarantee delivery ! When you speak to staff in store its all 'nothing to do with us or we can do as you purchased via internet site' ! Of course I did as it works out cheaper !! But same bed from same company as retail store. In summary I ordered bed in Februrary for delivery end March & nothing delivered up to May so no bed ! Terrible service/company !”

Helpful Report

Posted 2 years ago

“I ordered a bed and paid for it and was told it would arrive in 4 weeks. I was sent emails saying confirming all ok and it would arrive on the due date. The day before I was told that they can't deliver and it would arrive in a further 6 weeks time. Number of utterly ridiculous excuses followed. Result: I cancelled my order and went to Dreams who could deliver 3 days later. Dreams service was brilliant. They kept me posted and delivered on the right day. Dreams are a very efficient company , something Bensons can only dream about. I would suggest nobody uses Bensons as they are utterly incompetent. If I could give them no stars I would have.”

Helpful Report

Posted 2 years ago

“We purchased a zip and link super king bed which after a year was collapsing, Bensons agreed to take it back and sell us a different zip and link for an additional £1200 on top of the £1000 we had already spent. Nine months later this second bed also had a problem. They said they could refund us and would collect the bed. It took them 3.5 weeks to collect durning which time we continued to pay the finance company. Two weeks after the bed was collected I called Bensons to follow up on their progress only to find that they had not sent notification through to the finance company to settle the refund. The lady said she was doing it while I was on the phone with her. One week later I called the finance company who advised me that they had not received anything from Bensons to advise of the cancellation. Five calls to Bensons at almost and hour wait to get through as they have 64 callers in the queue,(that tells you something in itself ) constant assurances that all is in hand. Had the phone put down on me twice. Really??? So all in all we are making payments to the finance company for a bed we have not had in our possession for over 9 weeks. Durning which time we have had to purchase another bed elsewhere which is fantastic and a fraction of the price. if you are looking to retain your sanity stay away from Bensons. Still waiting for our refund.”

Helpful Report

Posted 2 years ago

“Exactly the same situation as all these other reviews. Ordered on the 4th March. We are now on our 3rd delivery. Always informed really last minute that it has been cancelled. Staff are rude and don't know their own procedure. Sales staff don't care now they have your money. I cancelled a weekend away to accommodate the last delivery date for it to be cancelled last minute. On hold for 1 1/2 hours to be given no information. We are sleeping on the floor and I definitely won't be using them again.”

Helpful Report

Posted 2 years ago

“No customer service at all. Ordered in Basingstoke New Store Paid in full and waited over 6 weeks. Advised delivery between 7 and 1 and no bed arrived. Called number provided to get a automated message that kept repeating itself. No call and no explanation so I called the store to be advised that it had left the depot at 10. Still no bed arrived. Received notification over the bank holiday weekend that it is now being delivered on 08/06 due to limited stock. So did it actually leave the depot. Called the store to speak with Manager and have been advised they don’t book slots and all they can do is to try to bring forward. When I asked who delivers I was advised that it is Bensons. No communication no service. Astonishing and I do not recommend Bensons”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! Absolutely disgusting customer service. They confirmed our delivery the day before for 7-1pm and at midday on the day it was due they emailed to say our order had been delayed. A week later and we get another email to say our order is ‘due’ for delivery in a further 6 weeks. No call. No explanation. Avoid this company at all costs. You can see from the reviews that they are not a reputable organisation. Your order will take months, if it arrives at all.”

Helpful Report

Posted 2 years ago

“After seeing our super king mattress we bought it for £1485 paid in full was told it would be delivered to 28th April 2022 so from the time we bought it that was 7 weeks to wait we received a text from them to say it would be between 7am to 1pm when the day arrived for our mattress to be delivered we were away so I asked a neighbour to come in to let them in at 10am that day the driver called me to say had anyone been in touch with me I said no why he explained they didn't load our mattress on the lorry at their Leicester depot and someone was calling me I was not happy at all so called the store where we bought it they couldn't do anything so called customer service I was 110 in line so requested a call back 2 hours someone called me said sorry and will contact their Leicester deport to see next available delivery and I would get it by text and £100 compensation when it is delivered I got the text it won't be delivered now until 7th June 2022 I an not holding my breath on that either absolutely shocking so that is nearly 3 months for our mattress keep away from Bensons for beds shocking company and I will not buy again from them”

Helpful Report

Posted 2 years ago

“Absolutely disgusted by the service that my severely ill Mother that Bensons for beds have given her, was meant to deliver the mattress on the Monday but after ringing to find out what time it was being delivered she was told they forgot to ring her on Friday before to say they were out of stock. The next delivery was scheduled for the following Friday between 7 and 1, no bed to sleep on apart from her sofa bed luckily but uncomfortable. She waited in all day but still no mattress, My partner and my mother telephoned the helpline and waited in a queue (60) before being cut of and store now closed until Tuesday. My mother tried again to phone the Farnborough store on Saturday 30th April hoping that the mattress was going to be delivered that day but another no show and was told nothing they can do until Tuesday . What an absolute joke this company is to leave my mother like this in her condition fighting cancer ! Avoid avoid Avoid ! Disgusting customer service with absolute no clue on what they are doing”

Helpful Report

Posted 2 years ago

“Mattress ordered from farnborough branch, delivery date given, between 7 to 1, despite poor health up early, waited, nothing, called, over 40 mins to speak to advisor, told out of stock will deliver friday. Friday came early start, waited, nothing, rang 40 min wait, told, van left late bit of delay be with you by 3. Nothing, rang again person not really interested had to press for answers. Told new delivery date will get text next day, nothing. Rang store, warehouse shut for bank hol, might hear Tuesday. I'm angry, upset, at total lack of customer care, shouldn't be allowed to trade, yet carried trust pilot logo. Total thieves”

Helpful Report

Posted 2 years ago

“Waited in 7-1 for delivery of mattress which never arrived. Customer services line disconnected as message stating too busy to accept call! Advised by store mattress was never out for delivery and couldn’t guarantee next delivery date or when that would be! How can a business trade like this? frustrating after waiting 6 weeks already.”

Helpful Report

Posted 2 years ago

“I ordered a mattress and paid the extra £50 cleaning insurance cover. Waited six weeks for delivery. Was scheduled for delivery yesterday waited in and it didn't arrive. Can't get through to customer service and store who sold it aren't too bothered. I wouldn't advise paying for goods in full before delivery. Terrible customer service. Would have recorded no stars.”

Helpful Report

Posted 2 years ago

“DO NOT use this company. My Disabled 89 year old mother is currently crying at home, in pain, because she has had to wait over 9 weeks for her delivery which has been delayed and delayed. Now they deliver her bed base BUT NO MATTRESS. IT WILL BE DELAYED FOR FURTHER WEEKS LEAVING HER IN AGONY. Its an absolute disgrace, you cant get through to anyone, no one cares apart from the Sales people in the shop, but after that, once you've parted with your money, and we spent over £1,000, you're on your own and they couldn't give a damn. I am taking this formally through to complaints and trading standards. Oh and in addition, I ordered my mattress and this was ALSO delayed with me having to be in tears on the phone as they halted delivery as promised. CHAOS and mis selling to ordinary people who deserve better.”

Helpful Report

Posted 2 years ago

“I ordered a bed and mattress on 19/03/22 the base arrived on 27/04 but mattress is not arriving until 25/5 very disappointed and upset. Will not be ordering or recommending this company ever again”

Helpful Report

Posted 2 years ago

“I ordered a bed frame and mattress on the 4th January 2022 in the Thurrock store with 4 weeks delivery and have now had my delivery cancelled for the 4th time! The most recent being yesterday (25th April) the 4th delivery day when I was told on the day that they could deliver the bed frame but not the mattress, apparently 'the mattress didn't get loaded onto the van' and now I'm told my delivery has been rescheduled for the 19th May 2022. This company is an absolute joke! I'd also like to add that this is my second time buying from Bensons for Beds, the first time being in March 2020 when the wardrobes I had ordered where delivered water damaged, TWICE. Don't bother ordering from them unless you're happy to wait 6 months.”

Helpful Report

Posted 2 years ago

“Do not buy anything from this company its full of empty promises and lies, You will not get your order on the promised date Its more stress than it worth Stay away”

Helpful Report

Posted 2 years ago

“Me+my wife waited in 4 days after we have been given confirmation times and dates,and then told our bed was not loaded on the vehicle. We spoke to so many advisors and got cut off a number of times.AND WE ARE STILL WAITING! My wife is disabled and the service we have received from Bensons and the distribution base is a disgrace.”

Helpful Report

Posted 2 years ago

“I wish We had read the reviews on here before purchasing our bed, with it been a well known store I trusted that it would have been reliable. We paid extra for the assembly of the bed, where the drivers left filthy hand print marks all over the light coloured fabric divan, damaged the stairway wall in multiple places and basically ran out of the door before we had chance to even look at the bed, we took pictures and emailed bensons for beds and rang the customer service line, only for the call to be continuously cut off with an automated line stating the lines are too busy, nearly a month later out email was replied to with no definite resolution and Iv now been on hold for over an hour at position 3, Literally as I’m writing this my call was ended! Disgusting customer service and will never purchase anything from this company again and I’ll discourage anyone from doing so”

Helpful Report

Posted 2 years ago

“Shocking! Ordered a bed for £2000 at end of January with delivery not until 1st April but was willing to wait as we really wanted the same mattress. Short story…4 failed delivery attempts of mattress (bed came ok) and 3 hours on phone waiting I’ve had a refund for the mattress from the Truro store who I have to say were the only good part of the experience. Have no idea why they work for such a dreadful company!”

Helpful Report

Posted 2 years ago

“If I could give this company a zero rating then I would do so. I ordered a new mattress from them on 12th March and was advised that delivery would be on 20th April. Right up until 19th April I was sent texts to tell me that my delivery was on track and that the mattress would be delivered between 7am and 1pm on the 20th. On the 19th I received an email to inform me that they were unable to fulfil the delivery but that I would be advised of a new delivery date within 24 hours. Reading other reviews, as I have since done, this seems to be their modus operandi. On the 20th I received a phone call to advise me that the mattress was stuck in the warehouse in Tewksbury but that it would probably be delivered later this week or by next week. I was told that I would receive notification of the new delivery date by the 21st. Today I received an email to advise that I had requested that my order be placed on hold until 26/12/2050 but that if I could click on a link if I wished to change this date. When I clicked to change, I found that the earliest delivery date is 1st June. I visited the store to request a refund but was told by a man with no customer facing manners that he would have to ask the manager to call me later. In the event I was contacted, not by the manager but by the sales assistant who sold me the mattress. He advised that any refund would be less a 20% admin fee. Since I paid almost £800 for the mattress this would amount to £160! What crooks. They will have had my hard earned money for more than two and a half months by 1st June and there is no guarantee that this delivery date will be honoured. Buy from them at your peril! Do not fall into the same trap that I have. If they carry on in this manner then their days as a store are numbered. Once they have your money, they couldn’t care about customer satisfaction.”

Helpful Report

Posted 2 years ago

“Disgusting service. Our Daughter ordered a bed from your store. Waited weeks for it to be delivered but upon arrival the driver got out of the cab to tell them some parts are missing. I'm not being funny but why the hell does it leave the depot when they know pieces are missing . What do they expect them to sleep on when the old bed is gone. My daughter is pregnant and does not expect to be sleeping on the floor or sofa as this is not good enough. Also they never told them it had to be put up by themselves. My daughter has rung numerous times to be fobbed off by your customer service which is absolutely rubbish. She is still waiting for the pieces to be delivered which they keep saying it will be with them on a certain day but then get messages to say its not coming. I don't find this acceptable. It is not good enough. They are alright when they are taking your money off you. One angry parents and daughter .”

Helpful Report

Posted 2 years ago

Bensons For Beds is rated 1.2 based on 1,769 reviews