Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“I ordered a bed frame and mattress on the 4th January 2022 in the Thurrock store with 4 weeks delivery and have now had my delivery cancelled for the 4th time! The most recent being yesterday (25th April) the 4th delivery day when I was told on the day that they could deliver the bed frame but not the mattress, apparently 'the mattress didn't get loaded onto the van' and now I'm told my delivery has been rescheduled for the 19th May 2022. This company is an absolute joke! I'd also like to add that this is my second time buying from Bensons for Beds, the first time being in March 2020 when the wardrobes I had ordered where delivered water damaged, TWICE. Don't bother ordering from them unless you're happy to wait 6 months.”

Helpful Report

Posted 2 years ago

“Do not buy anything from this company its full of empty promises and lies, You will not get your order on the promised date Its more stress than it worth Stay away”

Helpful Report

Posted 2 years ago

“Me+my wife waited in 4 days after we have been given confirmation times and dates,and then told our bed was not loaded on the vehicle. We spoke to so many advisors and got cut off a number of times.AND WE ARE STILL WAITING! My wife is disabled and the service we have received from Bensons and the distribution base is a disgrace.”

Helpful Report

Posted 2 years ago

“I wish We had read the reviews on here before purchasing our bed, with it been a well known store I trusted that it would have been reliable. We paid extra for the assembly of the bed, where the drivers left filthy hand print marks all over the light coloured fabric divan, damaged the stairway wall in multiple places and basically ran out of the door before we had chance to even look at the bed, we took pictures and emailed bensons for beds and rang the customer service line, only for the call to be continuously cut off with an automated line stating the lines are too busy, nearly a month later out email was replied to with no definite resolution and Iv now been on hold for over an hour at position 3, Literally as I’m writing this my call was ended! Disgusting customer service and will never purchase anything from this company again and I’ll discourage anyone from doing so”

Helpful Report

Posted 2 years ago

“Shocking! Ordered a bed for £2000 at end of January with delivery not until 1st April but was willing to wait as we really wanted the same mattress. Short story…4 failed delivery attempts of mattress (bed came ok) and 3 hours on phone waiting I’ve had a refund for the mattress from the Truro store who I have to say were the only good part of the experience. Have no idea why they work for such a dreadful company!”

Helpful Report

Posted 2 years ago

“If I could give this company a zero rating then I would do so. I ordered a new mattress from them on 12th March and was advised that delivery would be on 20th April. Right up until 19th April I was sent texts to tell me that my delivery was on track and that the mattress would be delivered between 7am and 1pm on the 20th. On the 19th I received an email to inform me that they were unable to fulfil the delivery but that I would be advised of a new delivery date within 24 hours. Reading other reviews, as I have since done, this seems to be their modus operandi. On the 20th I received a phone call to advise me that the mattress was stuck in the warehouse in Tewksbury but that it would probably be delivered later this week or by next week. I was told that I would receive notification of the new delivery date by the 21st. Today I received an email to advise that I had requested that my order be placed on hold until 26/12/2050 but that if I could click on a link if I wished to change this date. When I clicked to change, I found that the earliest delivery date is 1st June. I visited the store to request a refund but was told by a man with no customer facing manners that he would have to ask the manager to call me later. In the event I was contacted, not by the manager but by the sales assistant who sold me the mattress. He advised that any refund would be less a 20% admin fee. Since I paid almost £800 for the mattress this would amount to £160! What crooks. They will have had my hard earned money for more than two and a half months by 1st June and there is no guarantee that this delivery date will be honoured. Buy from them at your peril! Do not fall into the same trap that I have. If they carry on in this manner then their days as a store are numbered. Once they have your money, they couldn’t care about customer satisfaction.”

Helpful Report

Posted 2 years ago

“Disgusting service. Our Daughter ordered a bed from your store. Waited weeks for it to be delivered but upon arrival the driver got out of the cab to tell them some parts are missing. I'm not being funny but why the hell does it leave the depot when they know pieces are missing . What do they expect them to sleep on when the old bed is gone. My daughter is pregnant and does not expect to be sleeping on the floor or sofa as this is not good enough. Also they never told them it had to be put up by themselves. My daughter has rung numerous times to be fobbed off by your customer service which is absolutely rubbish. She is still waiting for the pieces to be delivered which they keep saying it will be with them on a certain day but then get messages to say its not coming. I don't find this acceptable. It is not good enough. They are alright when they are taking your money off you. One angry parents and daughter .”

Helpful Report

Posted 2 years ago

“Original bed purchase good. However, when it was delivered one of the draws was broken, another didn't fit the slot. Several replacements that were not ordered, or deliveries that weren't loaded on the van and 8 months later, we still have no resolution and, as others have said, very difficult to get through to customer services. Please, please go elsewhere when purchasing a bed.”

Helpful Report

Posted 2 years ago

“AVOID THESE CLOWNS LIKE THE PLAGUE.......Once they have your money, they are NOT interested. Bed arrived with wrong TV to what it was advertised with ( worth far less than the one suggested), it arrived with holes where there should have been screws in, they reduced the bed by £100 between ordering it and delivering it to me and ignored 4 emails and 2 telephone calls from me about all of the above. The quality is very poor. I have called twice now and waited over an hour having been at position 70+ in the queue. I am currently holding again and have started at position 21 - there is no Customer Service and After care simply doesn't exist. I wish I read the reviews before I ordered - don't do the same.”

Helpful Report

Posted 2 years ago

“Very bad experience. I bought a bed with mattress and headboard in-store for a reasonable price in early February 2022 and was given a delivery date six weeks away which I was content with. Three days before the delivery date Bensons sent a text confirming delivery. On the actual delivery day, Bensons sent another text confirming a two-hour delivery slot together with a link to track my delivery. Clicking the link told me the driver had made his first drop and that I was drop number twelve. So far so good. Two hours later Bensons sent another text to tell me they were "pleased to advise me they had rebooked delivery" for three weeks away! They might have been "pleased" but I certainly wasn't! So my bed wasn't on the lorry at all and I doubted if it had even been made yet. I immediately rang Bensons customer service and after pressing options and listening to music on hold, a robot told me I was 98th in the queue. Yes 98th! I pressed option 2 for a callback and after an hour an agent did phone me back but I missed the call and it went into voicemail. The message said to call back on the same number as before so I did and guess what... I was 98th in the queue again. Like before I pressed option 2 for a callback which never came so I called them next morning at 9am when they opened. It rang for a few minutes before I was cut off. Ringing straight back put me 19th in the queue so I hung on and was answered after a 20 minute wait. The agent was very apologetic and at my request offered a refund but suggested giving them another chance for delivery in three weeks time. The agent said if it goes wrong again I can phone for an immediate refund put onto my credit card. I decided to give them this chance but wish I hadn't. At 17:20 the day before the new delivery day, Bensons sent an email saying my goods "will not be delivered tomorrow due to some operational issues we are experiencing in our distribution centre" and said they would contact me again within 24 hours with a new delivery date. The next day (9 weeks from purchase and the second failed delivery day) they sent a text saying delivery had been rebooked for five weeks away (14 weeks from purchase). I phoned again to cancel the order and was 89th in the queue so opted for a callback which came after an hour or so. The agent said I would have to phone the store for a refund. The agent three weeks earlier said I could get a refund by phoning them - so someone is lying. I phoned the store several times without being answered. Fortunately I had paid by credit card and by phoning my card provider I was able to get a chargeback against Bensons so I have my money back. I have wasted more than two months and will now start shopping for a new bed from other suppliers. I will never buy anything from this company again as my experience indicates it is a shambles.”

Helpful Report

Posted 2 years ago

“Order bed and mattress waterd 6 weeks when arrived no mattress or side rails then was told had to wait another 6 weeks the delivery men were so rude didn't care about only half of order was delivered cancelled order got my £2000 back there Los whe t with a small independent company which bed and mattress delivery in a day please avoid oak furniture Land customer services and delivery men shocking take your money nice in shops which I had read reviews first sh avoid you been warned”

Helpful Report

Posted 2 years ago

“Spent £2000 on bed .given a date for delivery but twice cancelled. So got money back and went with a small independent company.take your money promised delivery. Shocking. Shocking please please do not use bensons you have been warned whis I had read reviews first”

Helpful Report

Posted 2 years ago

“The worst company ever. Bought a bed for £1500 and within 6 months the legs are broken. Told to pay £60 to Homeserve to get a report (pics not enough) After paying 60 and report told I will be sent 4 legs which I need to fix myself. Told them old person, not an expert on fixing broken bed, told not their problem.”

Bensons For Beds 1 star review on 15th April 2022

Helpful Report

Posted 2 years ago

“4th time replacement today and wrong. Such poor quality and dreadful customer service. My daughter has no bed now. Never buy from Bensons”

Helpful Report

Posted 2 years ago

“Terrible. Wasted two days for deliveries that never arrived, God Knows how long waiting to speak to someone from their customer service/delivery departments and the final insult, I had to go back to their shop physically to get a refund. The sales person at Barnstaple told me that their warehouse in Tewkesbury is appalling and these type of issues are now commonplace. Shame she didnt tell me that when she sold us the mattress.”

Helpful Report

Posted 2 years ago

“Ordered a new mattress Feb 11/2022 , delivery was supposed to be Feb 22nd. Delivery cancelled Feb 18th. Next available delivery April 14th between 7am - 1pm , delivery cancelled by email at 9:30 on the day of delivery ! We were told by the distribution centre that they don't know until the day of delivery if there is room on the van ! So after waiting for 9weeks it's anyone's guess if we will ever get our mattress ?”

Helpful Report

Posted 2 years ago

“0 would be more accurate score. I placed an order for a mattress and bed back in December and it was ready for delivery in February. I rearranged delivery for the 29th of March but it took until the day of delivery for the driver to ring and say he only has the mattress 😡 I accepted this delivery and after 4 and a half hours on the phone to customer services I was then told the bed was due for delivery on the 6th of MAY 😡 after going to the store to say this is not acceptable she managed to arrange a delivery for today on the 14th of April. Now to my disbelief the delivery driver again arrived with only half of my bed (2 boxes out of 4). I told him NO don't bother and take it away. Another 12 mile trip to the store to complain again, she phoned me later today to say the next available date in my area is 26th April. 3rd time lucky maybe or just another attempt of a part order delivery. I guess I won't know until the day of delivery from the driver. BENSONS FOR BEDS THIS I TOTALLY UNACCEPTABLE AND MY ORDER SHOULD BE SENT IMMEDIATELY AS A PRIORITY. WHAT THE HELL IS GOING ON THERE???😡😡 I can't keep taking time off work for a delivery that doesn't happen. VERY BAD PRACTICE FROM YOUR SIDE. People, buy at your own risk but I you still do after reading this then don't be disappointed if you have the same trouble I have. Currently sleeping on an old bed in the spare room, shoulder and hip in pain every morning (hense the reason for the new purchase) I've tried to earn you all here - good luck, I certainly need it 😡😡”

Helpful Report

Posted 2 years ago

“Extremely disappointing experience! Extremely disappointing experience with Bensons for Beds. On the 6th February I visited Folkestone and made a purchase for £1463.97 which was for 1 bed and 2 mattresses. We were given quite a long date of 9 weeks which we agreed to for the 13th April. The day before the delivery I was informed that my order will be delivered on time but without the headboard. After taking the day off work and taken down my bed that morning I got a call from the delivery man to say he was on his way with only one divan so no mattresses. I had to tell the van driver to take it back as I have no use of a divan with no mattress. I instantly went to Folkestone Benson for Beds branch, on arrival the only staff there was Assistant Manager. I asked if he could help me but told me to wait 5 mins whilst he was putting sale signs outside. Once he did get round to speak to me, I explained the situation and great disappointment however the only assistance he could give me was that he could email Customer care on my behalf. I then explained to him the urgency of my problem due to now not having any beds for me and my family to sleep in again fell on death ears!”

Helpful Report

Posted 2 years ago

“The worst experience I have ever had with any company! Everything from the moment my payment was collected was a nightmare. My items weren't delivered for months (it was supposed to arrive 22 Feb and we are 13th April now), with delivery date moving 1 day before it was supposed to arrive 4 times! No one communicated anything with me, it was impossible to reach out to customer service. I was calling and waiting for 40-60 minutes and gave up multiple times, requested a call back that NEVER came, wrote multiple emails that were NOT answered. I had to live for weeks on the floor because my bed hasn't arrived and keep my belongings in boxes because my wardrobe has't arrived too. This company doesn't care about the customer, is not reliable and all they want is to take your money. DO NOT BUY from this terrible company!”

Helpful Report

Posted 2 years ago

“We bought the bed in January. They said it was going to be delivered in about 8 weeks and subsequently gave us a date - 18th March. On the morning of the delivery (after we moved everything ready in time), they notified us to say that they'd be with us shortly. About 20 minutes after, they said they didn't have all the components of the bed so couldn't deliver it. They said they could deliver again three and a half weeks later. When they they turned up a second time, they got most of the bed parts out of the lorry and discovered that they didn't have the base! I don't know how difficult it can be to be able to check the parts against the docket when they're loading the lorry. I get the impression that the staff are new at the job and don't have either the care or understanding for what they are doing. I'm currently on the phone to them (been holding for 45 minutes). No doubt they'll apologise, give me another delivery date and the fun will start again for the third time. If I had know this would happen, I definitely wouldn't have bought from them. From the reviews, it looks like this has been an ongoing problem for at least 2 years with Bensons. Just rang "customer services", haha, and they put me on hold and hung up. Nice people!”

Helpful Report

Posted 2 years ago

Bensons For Beds is rated 1.2 based on 1,755 reviews