Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,761 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to order a bed for my parents, Dartford Benson for Beds was amazing…Richard the Sales Advisor was sooo helpful and very pleasant..He had full knowledge and the advice he gave us was amazing…We came out very happy and will Definately go back to buy again…Richard should be recognised for his helpfulness”

Helpful Report

Posted 4 months ago

“They delivered my bed but could not take it upstairs cause it was too heavy so they dumped it in the living room so how are we meant to take it upstairs,, basically saying that’s our problem. Then when we looked at the bed they sent us to right bases rang up customer services, they said we had to wait other month to receive the left base, so we said we told him to come and collect the bed we’re not interested no more your service was diabolical so now we have to wait for two weeks for them to come and collect the bed and it’s clogging our living room and having a disabled brother is finding it difficult to walk around, but when I explain this to customer services, they didn’t care. I still had to wait two weeks.”

Helpful Report

Posted 4 months ago

“Absolutely fantastic customer service and assistance from Jo received my order on time however it was marked rang up problem sorted by Jo with a happy outcome. Thank you Jo”

Helpful Report

Posted 5 months ago

“Ordered a mattress slept on 2 nights and it started to sink at each side where I slept and husband slept, contacted the store, she said to send pics in and the girl in the store said it definitely looked like a faulty mattress. It was taken away and got a new one exactly the same. Same thing happened again, called the shop and the said they'd need to send out an inspector but he came out and said there was nothing wrong with it, he also said I've never heard of this make of bed and that it wasn't a good quality, he suggested if Bensons didn't give a us a new bed to buy a mattress topper. The bed is so uncomfortable, I ache every morning, we bought a good topper but it's sinking where the beds sinks. I'd never recommend anyone to buy a mattress from them, there attitude stinks.”

Helpful Report

Posted 5 months ago

“order placed on 10/5/24, and have been let down 4 times, I ordered a standard 3 foot base and late in the afternoon before the morning of delivery they phoned to say they hadnt got it. The person this bed was for has been sleeping on the floor in anticipation of delivery, we now have to start again! I have phoned Customer service who do not appear to answer their phones and disconnect incoming calls after about 30 minutes of me hanging on. I shall NEVER EVER deal with Bensons again. Appaling service”

Helpful Report

Posted 5 months ago

“I purchased a bed frame and mattress from this company in January 2024. Initially, everything seemed fine. However, after just four months, the mattress started to cave in, especially on my side. For context, I weigh 90kg, which should not be an issue for a quality mattress. By the sixth month, the mattress had become so uncomfortable that I began experiencing severe back pain. I found myself resorting to sleeping on the floor to alleviate my discomfort.While Bensons excelled at selling me the mattress, their customer service when it came to returns was abysmal. Despite the obvious defect, they stood by their policy and refused to accept the return, claiming it was within their guidelines.I will never shop here again. This mattress has caused me significant back pain and is utterly uncomfortable. If you weigh over 100kg, expect this mattress to turn into something akin to a chapati within a year. Save yourself the hassle and shop elsewhere.”

Helpful Report

Posted 5 months ago

“Useless staff”

Helpful Report

Posted 6 months ago

“Extremely Product Quality We bought a Super King Ottoman Bed from Benson for Beds at the end of May, and by the first of July, the mechanism that lifts the frame had snapped. This happened just the day before we were leaving for our holidays. I arranged for a replacement part to be delivered the day after our return. While on holiday, I received a text stating that I would have to disassemble the broken part myself before the new one could be installed. What a joke! I spent an hour on the phone while at the beach, convincing Benson to have their technicians handle the disassembly. They eventually agreed. On the day I landed back in London, I received another text saying that the delivery would not take place as agreed due to a technical issue at the warehouse. I spent another hour outside the terminal trying to sort this out. Benson agreed to refund the delivery expense of £49.99, but the replacement part would not be delivered before July 26th. This entire experience has been frustrating and disappointing. The product quality is poor, and the service has been nothing short of a nightmare. I strongly advise against purchasing from Benson for Beds. Stay away if you value your time and your mental health.”

Helpful Report

Posted 6 months ago

“Very good shop, lots of choice, excellent staff, well taken care of, easy buying process.”

Helpful Report

Posted 6 months ago

“Bensons bed never trust they insurance , they just take your money and they will never replace if anything is damaged by accident, I have my wardrobe sliced door hook get stuck and the mirror broke and they said its actual fult , wat actual fult i dont understand, so don't west your money with Bensons bed insurance , one star its to match for them , should be zero”

Helpful Report

Posted 7 months ago

“My daughter's mattress sagged badly well within warranty. They flatly refuesed to replace it - they said staining from normal use had caused the sagging! Absolute rubbish. They are to be avoided. The warranty is worthless. It even states that normal wear and tear invalidates the warranty. Go somewhare else - go ANYWHERE else”

Helpful Report

Posted 7 months ago

“I ordered from bensons and the delivery was spot on! I fitted bed myself and not a problem and the tv board works fine! goes up and down etc and mattress is great! I know every company have problems but you can't tar the whole business on one experience! great bed, great service and I have slept the best, which helps with my medical problems!”

Helpful Report

Posted 7 months ago

“Commented 4 weeks ago about a headboard and said I don't hold out much hope on them getting it right this time. And guess what !. They cocked it up again, wrong colour again. Cancelled order and asked for a refund. Fingers crossed they get that right”

Helpful Report

Posted 7 months ago

“Faulty items and bad service.”

Helpful Report

Posted 7 months ago

“Was lied to in store about being able to receive our wardrobe sooner, so the assistant could make a quick sale - turns out we couldn’t receive it sooner and was just told that to secure the sale. Wardrobe eventually turns up 2 months later and the back panels are missing, ring up the next day and told I have to wait another 6 weeks to receive the missing parts. Wasn’t happy about this so the assistant offered me a £39.99 refund for the delivery fee which I accepted, but upon checking my online banking later that day had seen that bensons for beds have charged me £39.99 instead of refunding me. I rang up to challenge this as this is fraudulent use of my card by Bensons for beds and was accused of lying, told to send screenshots of my online banking which I did, and was then told I had to wait another 3 days before they could help as they needed to make sure this correlated with their bank books, even though I had sent the evidence. To top it off the woman on the phone claimed that the screenshot of my online banking showing the charge of £39.99, was infact was a refund? Joke of a company, would NEVER buy from here again and strongly advise others not to”

Helpful Report

Posted 8 months ago

“Ordered a headboard in store, asked if we could pick up from store they said no as they use an outside delivery company ( that was a lie ) So we had to pay £39 for delivery. Given a date for 4 weeks delivery. Waited in for the headboard turned up on a Bensons van. Opened the box only to find it is the wrong colour.They took it away and have given me a new date for the replacement of another 4 weeks. Worst company we have dealt with, only wish we had read reviews before ordering. We don't have much faith in them getting it right this time, so much for customer service, if we make an error at work we go out of our way to put it right ASAP.”

Helpful Report

Posted 8 months ago

“VERY POOR. ACCUSED ME OF DAMAGING MY MATTRESS. I WONT BE ACCUSED OF SOMETHING I HAVEN'T DONE. I AM NOT A LIAR. THE MATTRESS IS UNDER WARRANTY. BENSONS REFUSES TO FIX. CLEARLY ITS A MANUFACTURER FAULT. I WILL NEVER BUY FROM BENSONS EVER AGAIN . THEY CANNOT BE TRUSTED. I WILL BE GOING TO TRADING STANDARDS. I WOULDNT RECOMMEND BENSONSTHEY ARE A RIP OFF COMPANY. WOULD NEVER EVER RECOMMEND!!!!!! FALSE FALSE FALSE RIP OFFS. BENSONS CUSTOMER SERVICE IS Appalling AND Disgusting HOW THEY CAN TREAT SOMEONE THAT IS DISABLED AND I CANNOT EVEN MOVE THE MATTRESS BECAUSE ITS SO HEAVY, TAKES TWO MEN TO MOVE IT, IT IS BEYOND ME. THIS IS HOW THEY TREAT CUSTOMERS THAT ARE DISABLED. ITS Discrimination. UNBELIEVABLE. WHAT IS THE POINT OF A 10 YEAR GUARANTEE, IF YOU CANNOT USE IT. IM A HONEST PERSON AND I WONT BE Accused OF DOING SOMETHING I HAVE NEVER DONE. I LIVE ON MY OWN, I HAD A GOOD STORE EXPERIENCE BUT CUSTOMER SERVICE Department iS SHOCKING. I HOPE Trading STANDARDS INVESTIGATE THEM I REALLY DO, BECAUSE I WONT EVER BUY FROM THIS COMPANY EVER AGAIN !!!! THEY TRIED TO SAY BECAUSE I MOVED 18 MONTHS AGO THATS THE REASON WHY. THE HOLES ON MY MATTRESS ONLY APPEARED THIS WEEK. SO THATS FUNNY. SO BASICALLY YOU MOVE, 18 MONTHS AGO A HOLE CAN JUST APPEAR NOW. WHAT A LOAD OF RUBBISH!!! THIS HAS CAUSED ME SO MUCH STRESS, I DO THE DECENT THING, AND TELL THE TRUTH, AND WHERE DOES IT GET YOU NOWHERE!!! THEY NOW HOW TO REALLY CAUSE SOMEONE PHYSIOLOGY DISTRESS. NOT ACCEPTABLE!!!”

Helpful Report

Posted 9 months ago

“We received our bed in mid January, paid a lot of money for the bed, delivery was fine and on time. Followed care instructions for top to toe turning the mattress, all was fine until today 25th when we went to turn the mattress my husband leaned over to grab the mattress handle and rested on the base with his other hand and the base cracked. Phoned customer service explained what had happened they informed me that it was accidental damage and were not going to do anything, the service was absolutely shocking, no help what so ever, the bed is 2 months old. We have photos to show where the base has cracked, as you can see the build quality is shocking, it is like thick cardboard that has been used on the bed base. Any body who is contemplating buying a bed from BFB, seriously think before buying from BFB. We were not looking for a refund or a new bed just for someone to have a look and fix the bed, we are now stuck with a faulty bed, the guarantee is not worth the paper it is written on, don't be taken in by the 5 year guarantee it means nothing. Will be forwarding photos to trading standards,”

Helpful Report

Posted 10 months ago

“Bought a lovely bed and mattress from Bensons. I ordered a firm mattress to try and help me with my bad back. When the bed arrived the mattress was so uncomfortable and caused me such pain in my hips I decided to call the shop the next day. When I spoke to a sales rep in the store they said I could swap my mattress.....wait for it...for 10% of its price. I paid over £1700 for my purchase, and there was no mention of this in any paperwork or conversation. I asked them to just come and take the bed away to which the manager said, 'we can't do that as the bed is not faulty. I was so annoyed as they were so quick to take my money but not to help me out with my exchange. I could understand if I had had the bed a while but it was literally a couple of days. Will never buy from these again as the customer service was awful.”

Helpful Report

Posted 10 months ago

“Terrible experience, like another reviewer I tried a mattress in store and it was medium / soft and ordered it and what arrived was a firm when I tried to protest they refused to refund me and pretended it was just because it hadn’t been used. Which is utter tosh as the mattress is completely different and also their ‘good will’ policy is actually a bigger scam as they get you to ‘swap’ the mattress but at 10% added on plus delivery plus they deduct money from your original purchase. Completely outrageous bunch of scam artists.”

Helpful Report

Posted 10 months ago

Bensons For Beds is rated 1.2 based on 1,761 reviews