Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Useless staff”

Helpful Report

Posted 4 months ago

“Extremely Product Quality We bought a Super King Ottoman Bed from Benson for Beds at the end of May, and by the first of July, the mechanism that lifts the frame had snapped. This happened just the day before we were leaving for our holidays. I arranged for a replacement part to be delivered the day after our return. While on holiday, I received a text stating that I would have to disassemble the broken part myself before the new one could be installed. What a joke! I spent an hour on the phone while at the beach, convincing Benson to have their technicians handle the disassembly. They eventually agreed. On the day I landed back in London, I received another text saying that the delivery would not take place as agreed due to a technical issue at the warehouse. I spent another hour outside the terminal trying to sort this out. Benson agreed to refund the delivery expense of £49.99, but the replacement part would not be delivered before July 26th. This entire experience has been frustrating and disappointing. The product quality is poor, and the service has been nothing short of a nightmare. I strongly advise against purchasing from Benson for Beds. Stay away if you value your time and your mental health.”

Helpful Report

Posted 4 months ago

“Very good shop, lots of choice, excellent staff, well taken care of, easy buying process.”

Helpful Report

Posted 4 months ago

“Bensons bed never trust they insurance , they just take your money and they will never replace if anything is damaged by accident, I have my wardrobe sliced door hook get stuck and the mirror broke and they said its actual fult , wat actual fult i dont understand, so don't west your money with Bensons bed insurance , one star its to match for them , should be zero”

Helpful Report

Posted 5 months ago

“My daughter's mattress sagged badly well within warranty. They flatly refuesed to replace it - they said staining from normal use had caused the sagging! Absolute rubbish. They are to be avoided. The warranty is worthless. It even states that normal wear and tear invalidates the warranty. Go somewhare else - go ANYWHERE else”

Helpful Report

Posted 5 months ago

“I ordered from bensons and the delivery was spot on! I fitted bed myself and not a problem and the tv board works fine! goes up and down etc and mattress is great! I know every company have problems but you can't tar the whole business on one experience! great bed, great service and I have slept the best, which helps with my medical problems!”

Helpful Report

Posted 5 months ago

“Commented 4 weeks ago about a headboard and said I don't hold out much hope on them getting it right this time. And guess what !. They cocked it up again, wrong colour again. Cancelled order and asked for a refund. Fingers crossed they get that right”

Helpful Report

Posted 5 months ago

“Faulty items and bad service.”

Helpful Report

Posted 5 months ago

“Was lied to in store about being able to receive our wardrobe sooner, so the assistant could make a quick sale - turns out we couldn’t receive it sooner and was just told that to secure the sale. Wardrobe eventually turns up 2 months later and the back panels are missing, ring up the next day and told I have to wait another 6 weeks to receive the missing parts. Wasn’t happy about this so the assistant offered me a £39.99 refund for the delivery fee which I accepted, but upon checking my online banking later that day had seen that bensons for beds have charged me £39.99 instead of refunding me. I rang up to challenge this as this is fraudulent use of my card by Bensons for beds and was accused of lying, told to send screenshots of my online banking which I did, and was then told I had to wait another 3 days before they could help as they needed to make sure this correlated with their bank books, even though I had sent the evidence. To top it off the woman on the phone claimed that the screenshot of my online banking showing the charge of £39.99, was infact was a refund? Joke of a company, would NEVER buy from here again and strongly advise others not to”

Helpful Report

Posted 6 months ago

“Ordered a headboard in store, asked if we could pick up from store they said no as they use an outside delivery company ( that was a lie ) So we had to pay £39 for delivery. Given a date for 4 weeks delivery. Waited in for the headboard turned up on a Bensons van. Opened the box only to find it is the wrong colour.They took it away and have given me a new date for the replacement of another 4 weeks. Worst company we have dealt with, only wish we had read reviews before ordering. We don't have much faith in them getting it right this time, so much for customer service, if we make an error at work we go out of our way to put it right ASAP.”

Helpful Report

Posted 6 months ago

“VERY POOR. ACCUSED ME OF DAMAGING MY MATTRESS. I WONT BE ACCUSED OF SOMETHING I HAVEN'T DONE. I AM NOT A LIAR. THE MATTRESS IS UNDER WARRANTY. BENSONS REFUSES TO FIX. CLEARLY ITS A MANUFACTURER FAULT. I WILL NEVER BUY FROM BENSONS EVER AGAIN . THEY CANNOT BE TRUSTED. I WILL BE GOING TO TRADING STANDARDS. I WOULDNT RECOMMEND BENSONSTHEY ARE A RIP OFF COMPANY. WOULD NEVER EVER RECOMMEND!!!!!! FALSE FALSE FALSE RIP OFFS. BENSONS CUSTOMER SERVICE IS Appalling AND Disgusting HOW THEY CAN TREAT SOMEONE THAT IS DISABLED AND I CANNOT EVEN MOVE THE MATTRESS BECAUSE ITS SO HEAVY, TAKES TWO MEN TO MOVE IT, IT IS BEYOND ME. THIS IS HOW THEY TREAT CUSTOMERS THAT ARE DISABLED. ITS Discrimination. UNBELIEVABLE. WHAT IS THE POINT OF A 10 YEAR GUARANTEE, IF YOU CANNOT USE IT. IM A HONEST PERSON AND I WONT BE Accused OF DOING SOMETHING I HAVE NEVER DONE. I LIVE ON MY OWN, I HAD A GOOD STORE EXPERIENCE BUT CUSTOMER SERVICE Department iS SHOCKING. I HOPE Trading STANDARDS INVESTIGATE THEM I REALLY DO, BECAUSE I WONT EVER BUY FROM THIS COMPANY EVER AGAIN !!!! THEY TRIED TO SAY BECAUSE I MOVED 18 MONTHS AGO THATS THE REASON WHY. THE HOLES ON MY MATTRESS ONLY APPEARED THIS WEEK. SO THATS FUNNY. SO BASICALLY YOU MOVE, 18 MONTHS AGO A HOLE CAN JUST APPEAR NOW. WHAT A LOAD OF RUBBISH!!! THIS HAS CAUSED ME SO MUCH STRESS, I DO THE DECENT THING, AND TELL THE TRUTH, AND WHERE DOES IT GET YOU NOWHERE!!! THEY NOW HOW TO REALLY CAUSE SOMEONE PHYSIOLOGY DISTRESS. NOT ACCEPTABLE!!!”

Helpful Report

Posted 7 months ago

“We received our bed in mid January, paid a lot of money for the bed, delivery was fine and on time. Followed care instructions for top to toe turning the mattress, all was fine until today 25th when we went to turn the mattress my husband leaned over to grab the mattress handle and rested on the base with his other hand and the base cracked. Phoned customer service explained what had happened they informed me that it was accidental damage and were not going to do anything, the service was absolutely shocking, no help what so ever, the bed is 2 months old. We have photos to show where the base has cracked, as you can see the build quality is shocking, it is like thick cardboard that has been used on the bed base. Any body who is contemplating buying a bed from BFB, seriously think before buying from BFB. We were not looking for a refund or a new bed just for someone to have a look and fix the bed, we are now stuck with a faulty bed, the guarantee is not worth the paper it is written on, don't be taken in by the 5 year guarantee it means nothing. Will be forwarding photos to trading standards,”

Helpful Report

Posted 7 months ago

“Bought a lovely bed and mattress from Bensons. I ordered a firm mattress to try and help me with my bad back. When the bed arrived the mattress was so uncomfortable and caused me such pain in my hips I decided to call the shop the next day. When I spoke to a sales rep in the store they said I could swap my mattress.....wait for it...for 10% of its price. I paid over £1700 for my purchase, and there was no mention of this in any paperwork or conversation. I asked them to just come and take the bed away to which the manager said, 'we can't do that as the bed is not faulty. I was so annoyed as they were so quick to take my money but not to help me out with my exchange. I could understand if I had had the bed a while but it was literally a couple of days. Will never buy from these again as the customer service was awful.”

Helpful Report

Posted 8 months ago

“Terrible experience, like another reviewer I tried a mattress in store and it was medium / soft and ordered it and what arrived was a firm when I tried to protest they refused to refund me and pretended it was just because it hadn’t been used. Which is utter tosh as the mattress is completely different and also their ‘good will’ policy is actually a bigger scam as they get you to ‘swap’ the mattress but at 10% added on plus delivery plus they deduct money from your original purchase. Completely outrageous bunch of scam artists.”

Helpful Report

Posted 8 months ago

“Bought an expensive mattress from Bensons last December, complained about it having sunken at the edges, after being told it was settlement and having to argue it was a fault they eventually agreed to send someone out to look at it....no surprise the engineer agreed it was faulty. Chased Bensons for an update, and requested a credit note to allow me to choose an alternative product only to be told I can only have a replacement. This isn't stipulated anywhere in the literature they provide, and if I'm not mistaken 'replacement' doesn't have to mean the same...who in their right mind would choose the very same product in the fear it would be faulty again. Even more ridiculous Bensons do say if the second mattress happens to develop a fault I can actually choose an alternative...you really couldn't make this up! Poor product, poor service and poor aftercare...customer definitely not put first. Avoid and go elsewhere Latest update...the replacement mattress doesn't come with the same guarantees as the original mattress...unbelievable!”

Helpful Report

Posted 9 months ago

“Customer service hopeless . Ordered bed January 2024, to be delivered 2nd February 2024, got text day before to say not got headboard for bottom board for bed. Given miss information by delivery driver. Received call 5th February 2024, to say may be March 2024 delivery. Requested bed be taken back with full refund told this won’t happen now waiting for update. I’m disgusted My brother who ordered the bed has disabilities and paid £1,700 plus for this bed to add insult to injury they charged him to deliver it. Take my advice and go else where. 😡”

Helpful Report

Posted 9 months ago

“Poor aftercare service and the customer complaints make a mockery. Only £50 good will gesture refund on a wardrobe that took 4 months to delivery and the wrong wardrobe package was delivered. The £50 doesn't even cover the cost to buy extra shelves and hanging rails to make it fit for purpose. Go Ikea next time and pay their handyman to build. I've learnt that lesson now just how easy it was. I have purchased many items from Bensons but never again as their aftercare is shocking if you ever needed them.”

Helpful Report

Posted 9 months ago

“Warranty claims are fraudulent Warranty claims are fraudulent. BFB are a joke at best. Complain and they block your email address. AVOID. 4.6/5 is very misleading. See here for a more accurate rating: reviews DOT io/company-reviews/store/bensons-for-beds and see Fb group: facebook DOT com/groups/166037056872286/ - there is a reason they do not allow reviews and delete comments on their social media pages. Our FIRM mattress became soft as a marshmallow within 3-years. It had an 8-year warranty. BFB want you to use a broomstick and a ruler to measure "settlement" - and you do this without ANY MASS on the mattress. It is a pretty damn impressive feat of engineering to be able to use a ruler to measure the softness of a mattress without any mass on it! When I sit on the mattress it goes as flat as a pancake. BFB, where a mattress sold as FIRM can become super soft with 3 years without it being a manufacturing defect. BFB are knowingly selling warranties that they have absolutely no intention of honouring. Disgraceful bunch of scammers.”

Helpful Report

Posted 9 months ago

“What a joke of a company and their customer services. Take your money else where you’ll find it’s better spent somewhere else, went into administration in June, this is why they will not replace or repair anything even with a 10 warranty”

Helpful Report

Posted 9 months ago

“I would avoid Bensons for Beds and go elsewhere if you are looking for a new mattress. My parents purchased a Sealy mattress in the sale but the original cost was over £1000. They have had it for one year and followed all the mattress care advice. Unfortunately the mattress has developed a dip and has become very uncomfortable. They contacted Bensons and their attitude has been poor. They have sent photographs as best you can and were asked a host of questions before being told this is just natural settlement. They did not accept this and so a furniture ‘expert’ was sent to have a look. He basically said this is what you expect from a mattress of that price. I’d argue that a mattress that should have been over £1000 from a make like Sealy should have a longer life than 1 year. If that is the case what is the point of the 5 year warranty?! As far as Bensons are concerned case is now closed. If this is the life expectancy of their products and their attitude towards customers I would take your money elsewhere. A few points of note – In the ‘experts’ report he said my parents only turn the mattress once a month when he was told that they turn it every 2 weeks. So he is either being dishonest or didn’t actually listen properly. He described them as two ‘medium sized’ people although did not actually see my mum. He noted that the bed was not purchased at the same time as mattress. How is this relevant? Who buys a new bed every time they buy a mattress? I purchased the same mattress a month before my parents and have not had this issue so obviously not natural settlement just a faulty product.”

Helpful Report

Posted 9 months ago

Bensons For Beds is rated 1.2 based on 1,755 reviews