Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Absolutely rubbish! Customer service non existent, I would not recommend this company at all. Couldn’t organise the simplest of tasks to put politely. If at least one person is saved the bad experienced I received it would be a positive outcome! I will never buy from or recommend Bensons for beds. Should the company go bust the only people at fault are the ‘can’t be bothered staff’. Response from (supposedly) customer 15/12/2017 18:03 Hi Nick, Thank you for your response and phone call this morning at 9:44am, However it is now 6:03pm and neither you or anybody else from Bensons has rung me back as discussed, and delivery was supposed to be for Monday? This is why people are getting annoyed with your system! and cancelling orders to go instead with DREAMS as they are willing to deliver when it is convenient for the customer. 16/12/2017 Still no response from Bensons....... I will update this to give a full overview of order to refusal to deliver at a convenient time due to customer (me) having an NHS clinic with patients that could not be cancelled at short notice, Bensons for Beds however feel that you should NOT INCONVENIENCE THEM. 17/12/2017 Still no response...... 50% sale? don't expect a delivery though! 18/12/2017 Unbelievable! phone call from delivery drivers at 7:19am this morning saying they are going to deliver between 8am - 10am - All phone calls, EMAILS IGNORED. Now I'm being told by delivery drivers its going to be well after 9am!!!!!!!!!!! Unfortunately this company does not give a damn about customers and I have seen this over the last month. I ordered my bed on 11th November 2017 online after reviewing beds in store, after a 'mix up' by Bensons the original delivery date was cancelled by them. I was then sent an email last Thursday (14th December) telling me the bed would be delivered on Monday 18th December. I rang them straight away to explain I could not take delivery on Monday morning as I have an NHS clinic with patients already booked in and could not cancel at such short notice. Bensons 'Nick' rang me back on Friday 15th December telling me that if I couldn't take the order on Monday morning it would be cancelled until after Christmas (Helpful customer services) But he would check with the depot and get back to me - No contact made by Benson's until this AM. I have family arriving on Thursday. I can honestly say I have never dealt with a firm that really doesn't care about customers, I will leave it up to the readers of these reviews to decide if Benson's customers really love them as advertised in their website. Maybe something for trading standards to look at.”

Helpful Report

Posted 7 years ago

“Ordered bed and mattress in October. Had to wait 2 months for delivery, only to be told 2 days before delivery date that the mattress wouldn't be coming because someone had made a mistake on the order. They couldn't tell me when I would get the mattress, because they had been 'locked out of the system' until Monday (my delivery date) and would have to order another one. My son coming back for Christmas will have nothing to sleep on - when I asked if they could provide me with a temporary mattress, they said I could borrow a roll-up one but I would have to collect it myself as they didn't have a van! Rang head office - closed of course. Appalling service. Never buy from this company.”

Helpful Report

Posted 7 years ago

“Bed broken springs broken would not honour there warranty spend 3 months chasing them avoid using this company my sales order no is A4063575”

Helpful Report

Posted 7 years ago

“Hi all, I went into Bensons for Beds in Enfield on Wednesday. I was greeted by a sales advisor named Clinton. He was polite, informative and was so helpful in finding me the right mattress as I suffer from back pain. He spent so much time and care in what was suitable for me and my needs and we managed to get down to two which were my favourites. I have been to two other showrooms, one being Dreams (they were okay) and the Bensons for Beds in Beckton (I walked in, looked around for about 15 mins and no-one even approached me there, so I walked out). I felt I had to write this review as I have never had a sales advisor so helpful, attentive and who also has the knowledge about the products. Thank you so much for all your time and help Clinton, you deserve a promotion as you went above and beyond to look after me. "Merry Christmas & a Happy New Year"”

Helpful Report

Posted 7 years ago

“They did NOT make me happy! Do not buy anything from this company as their products are badly made . I bought a mattress and just after a year it collapsed in the middle. I do not know why.”

Helpful Report

Posted 7 years ago

“Do Not Buy from this company. Awful. Truly Awful. The Guardian newspaper wrote about the Bensons For Beds scam in 2012 and sadly we had not read it. Look up 'Bensons for Beds mattress guarantee is giving me nightmares'. You'll find it online. In essence, we fell foul to the same. Complained about a mattress we bought. B4B sent an 'independent' evaluator. He said that my son had sat on his bed. Shock horror! Whatever else. He may have even slept in it at one point! That was their reason for not changing the mattress. It was 12 months old. My son has had to have chiropractor sessions to sort out his bad back. Not something a 14 year old should have to endure. Avoid this company at all costs becasue their independent evaluators are not. Even when we approached the furntiure ombudmsan, they say that B4B cannot be evaluated independently because they are already independent. Eh?! Makes no sense. We then tried section 75, through our credit card, to get our money back. They wanted us to pay £250 for an independent evaluator. The mattress was only worth £330. There is basically no recourse. 3 words of advice; Avoid, Avoid and Avoid.”

Helpful Report

Posted 7 years ago

“After taking a day off work (I'm self employed), for an afternoon bed and mattress delivery, I'd planned on doing my errands in the morning. My delivery slot was the 12-6 pm. Then I got a call earlier than Id expected to say the delivery guys would be with me between 11.30 am and 1 pm. I asked if they could make it a bit later as I had an appointment at 11.30 which might run over or even make me their last delivery. The answer was basically no so I said fine and I'd cancel my other appointment. So after waiting around until nearly 2 pm with still no bed or a phone call, I rang Bensons - the driver had told them I'd requested delivery after 2 pm as I'd said I wouldn't be in before then! I then told Bensons the correct story. They got a hold of the driver and told me he'd be with me soon. I had to go out but my husband was now home from work. A few minutes later my mobile rang. It was the driver - with an extremely bad attitude, saying that because Id rang customer services I was now forcing him to turn back and was I aware that he was on a pre planned schedule.As an ex delivery driver myself, I assured him I knew how it worked. I told him not to rush and deliver whenever he could as my husband was now home. Again he made me very aware that I personally was making him return to my area when he was somewhere else because Id phoned customer services!! He reminded me of this no less than 3 times. He obviously thought that this woman was going to back down and just take this attitude from him- how wrong he was. The delivery experience couldn't have been more different from the buying experience.”

Helpful Report

Posted 7 years ago

“Bought the colour line wardrobe, their own fitters fitted it. 4 weeks in and the inside slider door came off!!! As we hadn't fitted it ourselves I had to request for the fitting instructions, to which my husband fixed it. But again after being even more gentle with the doors it has come off again... Not happy. I've been in touch with customer service which they have said because I have used the product it's now classed as accidental damage and I have to claim on my household insurance to fix!!! WHAT A JOKE 4 WEEKS OF OPENING THE DOORS ONCE A DAY...DO NOT BUY ANYTHING FROM BENSONS. THEY ARE HAPPY TO TAKE YOUR MONEY, BUT IF THERE IS A PROBLEM THEY DONT WANT TO KNOW...”

Helpful Report

Posted 7 years ago

“Extremely poor quality furniture. Long painful process to get refund. Customer service pathetic!!!”

Helpful Report

Posted 7 years ago

“AVOID THIS COMPANY AT ALL COSTS! Customer service seemed fine in store. We discussed a few concerns with the showroom mattress that we wanted to purchase - was given 100% certainty by the manager that ours would not have those problems; however this was not the case. Once delivered the gap between the zip & link was large enough to fit a bottle of wine in the middle (no joke) and when we woke up from our first night sleep the middle of each of the mattresses had dipped/sagged so considerably it felt like sleeping in a hammock. We had paid over £3K for this so-called 'luxury' product and we were incredibly shocked and disappointed. Store Manager couldn't help make good on his original certainty guarantee as everything post-sale is dealt with by Customer Services who are just horrible & rude to deal with and try and bully you into believing it's your problem and not theirs. The whole process of getting it sorted was unbelievably upsetting and stressful. The FIRA independent mattress people came out and confirmed without any doubt that we did indeed have a manufacturing fault. It was only then that we were taken seriously and eventually given our money back but it was an ordeal that I wouldn't wish on my worst enemy. How they could win Bed Manufacturer of the Year is beyond me. By the way, the 'Which' legal team deal with hundreds of unhappy customers trying to get their money back and most of them are not successful.”

Helpful Report

Posted 7 years ago

“I advised the sales person that I lived in a small cottage, he thought the ottoman would be okay. On delivery the ottoman base would not fit through the door to go up the stairs. I had the Base dimensions on ordering (I had to request these) and as a lay person thought it would fit. The cost to cancel the order is £250 (20% of the remaining order) and even though I had paid an extra £300 for the ottoman version originally (which wouldn't fit) the divan options are now quoted as only £1 less! The 'care' package that I never asked for but was offered as free in the deal cannot be returned even though unopened. It has been charged at £24.99! To change the order costs 10%. I have cancelled and will be far more wary in future and feel ripped off! The salesperson & manager were unavailable as on holiday for 2.5 weeks so not able to discuss but doubt it would make much difference. Very disappointed.”

Helpful Report

Posted 7 years ago

“Low quality, broken bits and poor after sales service - do not buy from bensons for beds!!”

Helpful Report

Posted 7 years ago

“I have had a really bad experience from the word go once you get the customers money . After numerous faults & pain from mattress , I now have a collapsed divan to which well under a year warranty but 6 months goods act FIRA come out eventually . Basically the assembly by delivery was quick rough & poor care taken to which caused damage . Fast forward months my divan has collasped because of force & cheap cardboard materials . FIRA came out with no gloves as requested or covering over black boots to my bedroom . Giving me third degree in rules to blame me for the structural fault to get there commission ..Unproffessional conduct to no matter what I was to blame to stop a return to full their pockets . I'm disgusted with whole approach because if it had been hear say what lies they make up . FIRA & bensons should be ashamed the way they treat paying customers while at same time not having consistant advice in all there stores . Never experienced such poor customer service & respect in a home vist .”

Helpful Report

Posted 7 years ago

“Able to change my order at last minute without any fuss. Arrived on time, excellent”

Helpful Report

Posted 7 years ago

“Worst experience of customer after sale service we ever had!!! Failed to deliver 3 times the goods (mattress) without being damaged. No compensation offered except if we had accepted the goods !!!! Our stress, inconvenience and the lenght of time the situation lasted was dismissed in the management's decision with regard to our compensation. Therefore we have received NIL compensation. 1st experience and last!”

Helpful Report

Posted 7 years ago

“Ordered a bed for my elderly father who has health problems from the Derby store meteor centre. The member of staff advised a certain bed/matress would be ideal for him so we decided to purchase the bed/matress and paid over £600. The matress within a few months started to sink and give him a bad back. Contacted Bensons for beds and they replaced the faulty matress. A few months later same thing happened again and we contacted the store and a technician came out saying there was nothing wrong with the matress. What i want to know if the same problem occurred twice why change the matress on the first occasion and then say nothing us wrong with matress on the second visit. I emailed customer services and i had to chase them up for a reply despicable customer service. The staff member advised us to purchase the bed/matress which he stated was ideal and clearly we have been lied to and sold the wrong type of bed/matress for my father. Bensons for beds have refused to exchange the matress wanting proof of my fathers ill health which is a disgrace. I along with my family, friends will never be buying anything in future from Bensons for beds. So please do your own home work and do not reply on incompetent staff who are only interested in selling expensive beds for commission rather than take customet care into consideration. I will be writing to the CEO outlining my disgust with the treatment I have received in terms of customer service. I would not recommend anyone to Bensons for beds.”

Helpful Report

Posted 7 years ago

“Had a good experience in store with choosing and ordering. Delivery has been a bad experience though. Delivery slot was from 7am to 1pm. Now 2pm and still no sign of the carrier.”

Helpful Report

Posted 7 years ago

“on the 23 09 17 we purchased a wardrobe bedroom set along with a child mid sleeper our purchase came to £2364.91p. we had our hearts set on this display wardrobe/bedroom set, it was explained to us that we couldn't receive the set until the end of display date. that was fine with us gave us time to have a sort out. we received a call from the office to say the wardrobes were no longer needed for display. so in store arranged a private delivery van who was also going to assemble. we had arranged for Saturday 21/10/17 at 11am. excited. Saturday 11am came no wardrobes. 1pm came still no wardrobes so we rang store who then said delivery driver on way to collect. getting excited again. some time later the phone rang the store sorry delivery driver refusing to deliver he has found mild damage to the wardrobe. so we get in the car and travel the 35 minutes to Kidderminster. the damage to the base of the wardrobe was severly damaged. I asked who had dissembled the wardrobe? Did no one notice the damage? No he says 3 men took it down and none of them notice. I find that highly unlikely. When was it dismantled? Yesterday he said So you mean to tell me you've had since yesterday to ring and tell me,,,, First lie from store NO ONE NOTICED THE DAMAGE. So I asked your human would you be happy to receive this item in this condition? Weather I would or wouldn't isn't relevant he said. So I then went on to ask for a refund. He was not willing to refund as it had to be okied from customer services on Monday. 1030 came Monday he rang to say he was still waiting to hear from them. So my partner rang customer service direct who went on to tell us that the employee was wrong he could of refunded full amount as he had authority to do so he was actually MANAGER and should of known the correct procedure. Lie 2 from store he wasn't able to give refunds due to it being weekend. when in actual fact he could of as the item had never left the store. At 4pm today a full refund was given from store by the same employee. MANAGER. This evening I went to start complaints procedure rang customer service I explained a little of what had happened they went on to say it will be logged {bare in mind no typing or writing took place} so I assume the call was recorded for them to take notes. The only other thing that was said was its been noted to record 7.... WHAT DOES THAT ACTUALY MEAN? Is my complaint going to be taken seriously or not? They would not even tell me what record 7 meant. I asked if we would hear a outcome NO was all I got its internal. I am furious beyond words. No sympathetic apology no nothing. What a stressful and upsetting experience from your Kidderminster store. I seriously hope you will start thinking about training of staff in people skills. It would of been nice for a sympathetic and genuine apology instead of a shrug of the shoulders. unhappy and hurt by the lack of compassion and support we've been given. Thank you for reading we have certainly learnt a valid lesson with this experience”

Helpful Report

Posted 7 years ago

“Ordered 3 mattresses for a new home but discovered we had over estimated room sizes and one of the doubles could not be accommodated. Bensons happily arranged to replace with a smaller size and deliver and collect the larger one. This was done easily by phone and e-mail without difficulty.”

Helpful Report

Posted 7 years ago

“We purchased a mattress in May this year which cost £1700.00 in the 6.5 months the foam topper has gone from being comfortable to terrible and is now causing severe back pain, which is the reason we purchased it in the first place, Benson Store Banbury wont help and refer you to he customer services line, who are scripted and just pay lip service to your complaints. They contacted a firm called FIRA who in turn sent out a 'bed technician' we are not sure what qualifications the title carries he the 'Technician' spent 15 minutes examining the mattress and concluded that all was well with it and our complaints where unfounded. How he could come to this conclusion after 15 minutes we are not sure as it has taken us 6 months for the mattress to become a problem. He did not discuss the problem with me or investigate the problem area, he asked me to leave my bedroom whilst he carried out his survey. It is apparent that the store is just a showroom and although you go through the process of making a purchase with them once they have taken your cash they wont have anything further to do with the sale, this is worse than buying on line as you are not covered by distance selling. In my opinion Bensons customer service is poor at best and the store a complete waste of time. Don't buy a bed from Bensons.”

Helpful Report

Posted 7 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews