Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,769 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not normally put reviews on but...Do not buy from benson for beds. Long wait for delivery and divan bed broke after 7 days. Bed not fit for purpose and customer service take ages to get back to you and when they do just advise that there is nothing that can be done. Totally unacceptable. Will never buy from them again”

Helpful Report

Posted 3 years ago

“Don't touch this company with a barge pole. Delivery at least when told but the bed was dirty in places one area because the delivery men had filthy hands and refused my offer to have them wash. They did send someone to clean the marks off,that they use them all the time and I had to wait should have told me this is not unusual. Told the sales girl I am in my 80th year and need to be able to roll the bed out to access the head to tuck sheets in. The bed came with two bases impossible to roll. The mattress seems just stuffed and is most uncomfortable for £1,800. Overfilled to hide the fact that springs are fewer than needed and so heavy even my son and wife struggle to turn it and they recommend turning often. Overpriced and uncomfortable.”

Helpful Report

Posted 3 years ago

“Apsolutly appalling service at their Peterborough Brotherhood store. I have never been spoken to so rudely by a manager (David or Jim, he decided to use 2 different names when dealing with us!). For 3 months now we have been stuck with an incorrect sofa bed, an order put through by the manager himself, he has refused to acknowledge the mistake or offer a adequate resolution.”

Helpful Report

Posted 3 years ago

“Unfortunately there is not an option for no stars which is why I have given one star. I ordered a bed costing over £2000 and was given a two month delivery date which was fine. I had several messages warning me that my delivery was on track and that I should be ready for my delivery, Great! So delivery day is here, I get a text saying I am delivery No 4 and will be delivered between 07.30 and 09.30 and how to track my delivery. So I get to delivery 3 and it is now on route to delivery 4. that's me, Great! after half an hour I check again, message says delivery failed not on van. I now have no bed and the shop say Oh! we don't know what has happened and they don't know where my bed is.I now have no bed as mine has gone to make space for the new one. I am offered up to a £50 air bed while they resolve the problem, are they joking? I suffer with arthritis of the spine and they offer me a blow up bed??? DO NOT TOUCH BENSON'S WITH A BARGE POLE. I WANT MY MONEY BACK I WOULD BE BETTER OFF ON EBAY.”

Helpful Report

Posted 3 years ago

“If you buy a mattress from Bensons then decide to exchange it under the 40 day deal you have an appalling wait to get through to customer services.They need to give you a code which you then give to the store where you bought the mattress from just so you can order another one.Ive been cut off whilst queueing so had to redial & they don't reply to emails. Just avoid buying from this company.”

Helpful Report

Posted 3 years ago

“Run from this company. I would rather buy a bed every year than to deal with them again. I payed almost £3000 for frame bed and mattress, after 8ish months the bed had like 5 holes in it(my husband ended up to the hospital with spine problems after sleeping like this) I send them pictures with the broken bed and they said they cannot see clearly that the bed is broken 😳😂😂😂 so is my duty to pay someone to prove that is a manufacturing problem. Ok I just let it be and bought another bed because I just couldn’t sleep like that. After 2 years I send the pictures with the £2000 mattresses (who has a 10 years guarantee) which is all lumpy and very uncomfortable, they’re answer was the same like first time. Ok, this time I hired the company that they told me to come and make a rapport about the damage. The man came, told me that the mattress need to be changed or at least the mattress cover, and when he send me the email report he wrote that “the damage is under the tolerance and no further action is required” 🤯 Whaaattt, so this time they even made me pay to be fooled. It’s incredible that a company like that ended up to be so low!!!!!! I don’t what to hear about them again, neater my family and friends who were witnesses at all this nonsense. I will go further to look for justice because this is not possible in 2022.”

Bensons For Beds 1 star review on 9th March 2022

Helpful Report

Posted 3 years ago

“We went to New Malden store on December 30th and we receievd very good customer service. We ordered a bed and waited just over two months for it. A day before the delivery was meant to take place, we received a call to tell us that our bed ins't avaiable and they do not know when it will become avaiable. This just digracefull customer care, umbeliavable unprofessional service from Bensons.This was the first time we done business with then and I can assure is the very last.”

Helpful Report

Posted 3 years ago

“Shop floor service first class. After sales service appears to be non existent. Does anyone in Customer Services monitor the email?”

Helpful Report

Posted 3 years ago

“We ordered a bed for delivery in January. Without warning on the day it never arrived. They said they phoned and left a message but we have absolutely no record of that happening. Tried to speak to customer services who put the phone down on us. Contacted the store where we purchased the bed from who said they would get back to us but they didn't bother so then visited the store who were of no help after purchase at all. Tried to get a refund but nobody will reply to us. Had an email saying we will get a new delivery date. We are still waiting for the bed to come which is ridiculous as we are now in March. We will never use this company again. Avoid.”

Helpful Report

Posted 3 years ago

“Would not buy from bensons ever again, worst bed I have ever had, sent home serve out to check it but after reading reviews that was a waste of time, no more reply now going to the tip robbery they are not interested once they have had your money”

Helpful Report

Posted 3 years ago

“Purchased a bed 2nd week of January and given a date of the 4th March for delivery. We have received 4 texts confirming bed would be delivered on the 4th March as promised. We have painted the bedroom dismantled and sold my daughters current bed so she now has no proper bed to sleep on and my wife as taken time off work to be here for when the e bed was due to be delivered only to be called the afternoon before saying the bed wasn't in stock and they can't confirm when it will now be delivered but the system will be updated over night and a new date provided and they will call to confirm in the morning 4th March. At 15.43pm because I still hadn't heard anything as never got a call had to chase them again after waiting ages for a member of staff Nicola to eventually pick up the phone to be told the bed did get delivered to them on Thursday 3rd March but missed their delivery van and delivery to us now won't be to us until the 14th April another 6 weeks time approx. Explained not good enough and promised by Nicola she would call me back today once she has spoken to distribution and again and surprise surprise no call back. The man who sold us the bed in the first place in Reading is a credit to the company - the after service is shocking do not use BENSONS if you expect a half decent service or what you have paid for to be delivered on time. I have asked Anthea on my call yesterday for financial compensation as my wife has lost a days work and she said they will look at this once the bed is delivered so anybody else who experiences the same service make sure you get something off the price you paid if the bed ever turns up.”

Helpful Report

Posted 3 years ago

“When you buy a bed from them they are all smiles but when there is a problem the branch where you purchased it from just pass you on the customer service department. When you phone that you are about 38 in the queue and when you finally get there they say that they can't solve our problem for 7 to 10 days. Great when you've paid out over £1000. They like your money when they get it they don't give a damn. Shoddy pr. Disgusted 🤬”

Helpful Report

Posted 3 years ago

“Ordered mattress with 8 week delivery date. Received 2 SMS messages saying order on track. Further message confirming delivery date. Delivery was due to be Monday for which booked day off from work. Received voicemail Saturday prior to delivery date saying mattress not even in stock. Called Benson who are not able to give me a new delivery date and offered £100 Benson voucher or £50 back on my card. Hopeless!”

Helpful Report

Posted 3 years ago

“Very poor service at the Peel Centre Gloucester. Walked in, said what mattress I was looking for handed some tissue to put on a pillow, help yourself, they are labelled. Not once did he leave his chair to help, advise or ask questions. Absolutely useless. Instead I said thank you and went next door to spend £1000.00 with someone who obviously wanted my custom and was so helpful unlike the idiot you have managing the shop.”

Helpful Report

Posted 3 years ago

“Paid deposit for bed. Arranged to pay the balance over the phone to customer service. Payment showed on my online banking. Bensons said the payment was declined. Numerous phone calls, screen shot of statement bank authorisation code forwarded. They still couldn’t process the payment. 5 days later payment still showing as pending bank says the problem is at Bensons end. Spoke to the manager at the Kilmarnock store who advised I should never have contacted them it should have been the store. They didn’t make me aware of this policy when they took the payment. So I’m left with no bed and a pending transaction that doesn’t seem to be processed. Got a different answer every time I spoke to a different adviser. Do not waste your time and money with this crew when I get my money back I will not be shopping with them ever”

Helpful Report

Posted 3 years ago

“Terrible customer service have paid for my bed and customer service say payment not received trouble at their end ! 6 days later still no resolution payment pending lost my slot for delivery! No bed and cannot access my money back as still pending ! Absolute disgrace no one acknowledges any emails saying will phone back and don’t! Do not buy from them they are a joke! Take your deposit and don’t deliver! Kilmarnock branch disgrace customer service!!”

Helpful Report

Posted 3 years ago

“We ordered and paid for a Superking Divan bed. Day before delivery we had a local charity uplift our Kingsize bed. When delivery men came they could not get mattress up the stairs. When we went back to Uddingston branch, we were handed a measuring guide leaflet for the first time. It would have solved our problem ever happening! Unfortunately, the outset is that my 6ft 7inch partner is sideways in the spare room bed while I am on a borrowed single mattress - not a good idea for an over sixty year old crippled with arthritis! Hoping for a promised loan bed on Monday, so I can at least get a decent sleep. BforB are now ordering a split mattress to be delivered with the Kingsize bed and, to be totally honest Linda and Heather have tried their best to resolve the situation and been very helpful. However, there is an extra payment for the split bed and all this hassle should have been prevented if we had been given the measurement information and told in detail that there may be a size issue!”

Helpful Report

Posted 3 years ago

“Damaged goods no correspondence or exchange”

Helpful Report

Posted 3 years ago

“Two beds and a mattress purchased, both beds either faulty or missing parts. Initial customer service rep tried to advise manufacture fault was not covered by warranty (lol stop drinking before work)...Additionally, 3 months wait for the second bed to find missing parts on delivery, even the instruction manual was missing a page. I'm past the level of anger to the point its actually funny to have experienced service this bad, and to have paid for it. Just waiting on the springs to go and impale me while I sleep. Thanks Bensons For Bed!!”

Helpful Report

Posted 3 years ago

“So fuming. Bought a zip and link bed for delivery in January. They turned up with two right hand bases so the headboard wouldn’t screw on. Waited 5 weeks for a left side one to be brought today. Gets past the time of delivery and my husband checks the tracker to find it’s been signed for by ‘Ruth’. Some cheeky cow has stolen our bed and this cowboy outfit has delivered it to the wrong address. We now still don’t have the right piece after paying £2.6k for the mattress, base and headboard. It’s so upsetting. We won’t ever be buying from them again.”

Helpful Report

Posted 3 years ago

Bensons For Beds is rated 1.2 based on 1,769 reviews