“Worst online service ever. I placed an online order and I never received the email confirmation. After I expended one hour in a call with "Customer Service Support" they have explained to me that an old address was in their system, an old address that I don't have since 10 years ago and email address that I have updated 10 years ago in their portal. Even thought I use the new email address to login and they see my new email address on the order they cannot email me my own order because the customer support team cannot re-send online orders . The process of removing the old email take 5 business day. So I was not able to have a copy of my order number and I need to wait 5 business day to see if I can finally access my account because even though I can login with my new email since 10 years ago the website every time that I click on any menu ask me to validate my old email.”
“Best Buy warranty is misleading. I bought a item 2months ago and was installed buy best buy on that day. It stop working. There receipt says lifetime instillation warranty and 1 year on part. now they change there mind and don"t want to honor there written warranty. Do not get burned . Stay away from this best buy at 2222 w Thunderbird rd phx az”
“Took 45.00 from me returning a phone that cost 229.00 plus tax he gave me a 40 dollar gift card which really equals 30.00. I could have bought it on Amazon with no return fee I'm finished with them I will never do business it neve said there was a return fee you have to to a search that is not right. You lost my business and the reviews get worse every day.”
“Hello...
I was in your store 0155 on 7/23 and purchased a open box Sony TV. I was so excited in regards to my purchased. When my husband and I got home we put the TV up on the wall and when we turned it to a movie the audio was off was not in synch with the people talking.
We was so disappointed the picture played excellent clear superb. So today on / 25 we went to store 0155 I can't remember the person name who helped us carry in the TV but he was very nice. When they took the TV to the geek station 2 managers were ther Denis Smith and Alex Bondie so my husband and I tried to explain what happen and they addressed us like we were not telling the truth and the manger bullied the worker there right in front of us so out of character.
I was so upset because I didn't feel valued as a person spending her money to purchase a TV Denis Smith and Alex Bondie did not try to resolve the issue because they didn't believe us. Some how when they test it.
Then one of their employees name Matthew Perez seen I was upset and went above and beyond in trying to assist us. My husband just wanted to get his money back and go somewhere else because how we were treated. So based Matthew expertise and customer service skills I talked my husband into buying a TV that was reasonable. I did not want to buy anything because why would I spend my money at a place that don't value their customers. So i really didn't get the TV I wanted just wanted to buy one from Matthew because he was so genuine.
So I'm at home wondering why do managers take on job positions that's not in their character.
Well I hope you can assist me in this matter of giving them some customer service training or management
Yahoo Mail: Search, Organize, Conquer”
“I want to express my gratitude to De Cesar Hacker for helping me track down a romance scammer. They used their expertise to trace the GPS location of my fake lover, leading to her arrest. She had been posing as a company representative, tricking me into revealing sensitive information and taking money from my bank accounts.
Within hours, the support team traced her location, which I shared with law enforcement. The authorities apprehended her and brought her to justice. Thanks to their quick thinking, I avoided further financial loss and potentially saved others from the same scam.
ғᴏʀ ᴀɴʏ ᴄʏʙᴇʀsᴇᴄᴜʀɪᴛʏ ɴᴇᴇᴅs ᴏʀ ᴛᴏ ʀᴇᴘᴏʀᴛ sɪᴍɪʟᴀʀ ɪssᴜᴇs, ᴄᴏɴᴛᴀᴄᴛ ᴅᴇᴄᴇsᴀʀʜᴀᴄᴋᴇʀ ᴠɪᴀ ᴇᴍᴀɪʟ ᴀᴛ ᴅᴇᴄᴇsᴀʀʜᴀᴄᴋᴇʀ@ɢᴍᴀɪʟ.ᴄᴏᴍ
ᴛᴇxᴛ ᴏɴ ᴡʜᴀᴛsᴀᴘᴘ : +𝟺𝟺 𝟽𝟹𝟺𝟶 𝟿𝟼𝟷𝟾𝟶𝟼 ᴛʜᴇɪʀ ᴅᴇᴅɪᴄᴀᴛɪᴏɴ ᴍᴀᴋᴇs ᴛʜᴇᴍ ᴀ ᴛʀᴜsᴛᴇᴅ ᴀʟʟʏ ɪɴ ᴛʜᴇ ғɪɢʜᴛ ᴀɢᴀɪɴsᴛ ᴄʏʙᴇʀᴄʀɪᴍᴇ.”
“DON'T BUY FROM BEST BUY
I have never had a positive support experience with them! They are absolutely disappointing. They sold me an eSIM which they themselves couldn't activate; but refused to refund the item. Basically taking my money, not delivering the product, and refusing to refund (you can check the dictionary to see what this action is called!).
I'll never buy anything from them again. Stick with Amazon and Walmart.”
“I bought a DJI Mini 3 pro drone for my home inspection work. Salesperson asked me if I wanted to buy a 2 year protection plan for additional $199. Thinking I am new to this so I decided purchase it along with the drone. Now that I my drone is damaged after 18 months, I came to best buy and claim the replacement. They told me the protection plan was canceled due to TotalTech membership (which according to them, cost $194 per year) was cancel. I told them what does $199 2-year protection plan has to do with membership of $194 per year. Also, their salesperson did not tell me this when I made the purchase. They still don't want to replace my drone no matter how hard I tried to talk to them.
My best friend, at the same time I bought my drone, bought directly from DJI with the same protection plan price got his replaced without any issues, or additional membership charge from DJI.
I am googling up another drone to purchase but I will eliminate all searches relate to Best Buy.”
“Thank you many times Jonathan Attanasio from Geek Squad group.
He has very professional skills and is friendly and patient with customers.
I requested to clean up my computer and install Windows Pro.
Several people tried to help me without success. I was very happy to have an appointment with Jonatthan who did it perfectly.
I would recommend his service to everybody and rate his job in the highest way.
Best Buy could be proud to have such a helpful person.
Galina Melnichenko.”
“Bought a gas dryer and paid to have it installed. The two installers were pleasant but incompetent and could not connect the gas line to the dryer. I also had to pay for a vent kit - that is missing. The delivery guys told me to take it up with BB. I was on a chat for 30 min that was useless then a 30 min phone call with someone who did not speak english and was useless. Never go to bb -they are horrible”
“Everything start to finish horrible customer service all aspects HR DEPARTMENT needs do better this last one sent me over the edge . Broken refrigerator installed that I waited 3 months for holding together with a plastic spoon then waited 2 months for replacement called said was on the way today no notice would reschedule called me back rude said 2 emails were sent to confirm appt I said I didn't receive was told well they were sent finally said ok well you will need to reschedule so call us back”
“I recently had a really frustrating experience with Microsoft's ridiculous new S MODE on a laptop I bought from Best Buy. I returned to the store, and ZERO OUT OF FIVE EMPLOYEES milling about their computer department had any clue what S MODE was.
Three employees started whispering together like Beavis and Butthead, refusing to emgage with me any further.
Then they started snickering openly at my frustration. It was like a nightmare flashback to junior highschool, but with knuckle dragging incels instead of 12 year old girls. Surreal.
Anyhow, their incompetence, apathy, and surliness was enraging and depressing. This I can get from my landlord or the kid who panhandles outside my apartment.
Actually,maybe I should give this drug addled homeless kid an application to work at Best Buy. He'd find a real sense of comraderie with his co workers there.”
“I was a Best Buy fan, but this has changed. I will avoid doing business with this company. What MBA smock came up with the 179.99 a year extended warranty, (their manager signed off.) (Is the CEO aware of this) Not only does the customer have no idea what the coverage is, but the floor employees and online customer service can't explain it and what it covers. I went to several Best Buy stores and each associate explain it differently and shared that they find it confusing, online customer service (LOL) was not aware of a $179.99 extended warranty. Its NOT clear! Details are left out, not sure if intentional? (Appliances) Such as how long do you wait for a part before returning the product. Does the warranty renew auto for 2 year, 3 or 4 or or or? Geek comes only twice ?”
“I purchased a printer replacement on 6/24/24 and wanted someone to come out to the house to set it up on my laptop. They wanted to charge me $100.00 to set up a $60.00 printer. When I purchased total tech last year when we bought a laptop and a printer they came out to the house and set the whole thing up. The printer did not last us a year. What went wrong with Best Buy. They used to be good. I called Geek squad and was on the phone with them for 4 hours and they could not resolve the problem. They don't even speak good english. I use to get good service from geek squad but not anymore.”
“Purchased freezer and it died at 13 months. It had a 12 month warranty
Best Buy refused to stand behind their inferior product and refused to do anything about it. No wonder they are a floundering company Did I mention that their customer service sucks?”
“I purchased apple AirPod pro 2 on may 29th and gave them as a gift 2 weeks later. They were sealed and new. When connecting them they weren't connecting correctly and when they did it was static and bad quality. We took them into the geek squad to look at them and they informed us the serial number on the box and on the AirPods match but when you connect them to the device the serial number is different. They guessed someone switched it that works at bets but or at the factory in Vietnam. Although they can see we were scammed they told us there's nothing they can do as it's 6 days outside the return window and we need to call apple. Apple said it has to be brought in and the nearest Apple Store is 2 hours away one way. What a racket, they sell counterfeit headphones as new and original and then refuse to help and do nothing even when they can see and admit they delivered a counterfeit product. I've gone ahead and attached photos of the two serial numbers of what it should be based on the receipt and what it is when connected. I've been a Best Buy customer for over 20 years and a card holder since 2011 and am insanely disappointed In them. I've never complained or had issues and have spend thousands on appliances and tvs and apple products but this is nuts they sell counterfeit goods and don't help. I’m a Best Buy customer no more and card is on the way to the trash. Also the geek squad took my wife's unlocked phone to the back room out of our sight To check on these headphones. You should never take someone's unlocked phone to a back room. It should be done in front of you. It's a big security issue and they were gone with it for like 10 minutes. Just all around bad service by a company we were loyal to and were scammed by. Also after reading the reviews on Apple headphones on Best Buy apparently this is a common scam that Best buys does as there's are quite a few with the same issues or google fake AirPods Best Buy and there are tons of forums of people they have does this to. it’s crazy they know about it and do not do anything and if you don’t catch the scam within the return window you are SOL. The return window shouldn’t apply for counterfeit goods.”
“The store was basically empty . I purchased a laptop and they told me it would cost $100 to turn it on. They refused to even give me advice. I declined to pay for the "service" and my cab driver told me to follow the prompts. That was all they needed to say. Vultures basically.”
“UTTERLY DELIGHTED & IMPRESSED WITH THE HELP RECEIVED FROM GEEK SQUAD MEMBER ANA AMON
My first review hasn’t been published yet, but I was so pleased by the assistance I received from Ana I had to rewrite and post it again.
Anyways, Ana was so personable, knowledgeable, professional, and thankfully, patient during the process of prepping my new Lenovo laptop.
And by the way her supervisor treated her, I could tell she was a valued and treasured employee.
So, you can bet if I have any further needs for technical assistance or electronics, I will be rushing to Best Buy (and also checking to see if Ana is available).
I also appreciated the assistance of Kelsie in selecting my fine purchase, and for directing me to Ana.”
