“Love Best Buy when everything runs smoothly. Review reflects their bad customer service. While writing this review, I've been on hold with a customer service rep for 69 minutes since he first picked up my call! All he was doing was checking on the status of a payment. I got so frustrated I've canceled my order (microwave) through Best Buy and purchased through a different vendor. You lost my business because of bad customer service!”
“DELIVERY TEAM in Carrollton ,Dallas, Texas is lazy and messed up everything.We lost two days waiting for the delivery..Please guys NEVER BUY bigger appliance .They are not capable to deliver those.Its waste of time ..”
“I actually like Best buy but something shady happened today. I went to the one in Ontario Ohio (Walker lake Rd) and made a purchase. They are asking for donations to St. Judges hospital, a charity that I like donating to. Today I declined a donation but the girl still put on my receipt a $10 donation. Its fine to donate but if you say no thanks and actually type it in the machine as no thanks then why was I charged? I seen the charge on my order before I was asked to donate. Again not a big deal to me but very shady. Watch your receipts. Maybe the sales person gets an incentive if customers donate.”
“On November 25, 2020 Best Buy Company stole from me. Blatantly,willfully and with malice by indifference. On order # BBY01-806376226186. The manager that I met with about it on December 6, 2020 really didn't care. His attitude was, "Tough luck." I got a text notice that they were taking my item to the curb for pickup, to which I replied, 'Hold for entire order pickup.' Later they said my item was picked up but it wasn't by me, and they are charging my card anyway. Now I am super careful to guard my I.D. and I really don't think they checked it when someone picked up my order. They refuse to admit any liability for releasing my order to the wrong person. Has anyone else noticed sloppy security or indifferent ID checks with curb pickup?”
“Just wanted to buy 3 apple I pads. 1 person in the computer dept. Waited ___ he said ask girl at door ___ she said go back some one will call your name___went back. WAITED no one called my name this SUCKS___ all I wanted was to buy them and leave __I will buy them on line and not from best buy. They suck never will go back”
“I ordered a router and paid extra for express shipping. The order was never delivered. After contacting customer care, they promised to ship the item again and provided an estimated delivery date. It is three days past the delivery date and the item has not been received. I paid over $250 for a product that was ordered over two weeks ago and was never delivered. I am seeking a full refund and will never order from Best Buy again.”
“I ordered a TV & stand to be Delivered together for my mother’s birthday. They called me the same day as the delivery. To tell me that they couldn’t deliver the stand that day but could deliver the tv. This was very unprofessional coming from a big company like (Bestbuy). In this case. They should have contact me before the delivery date to confirm any issues. Or let me know when I was making the purchase. That (Bestbuy) isn’t capable of delivery both items together on the same date. I canceled my order.
I thought (Bestbuy) was better than this. A more (Sophisticated) company will take over there spot very soon.”
“Wow, I thought I knew the worst. Nope. Best buy broke a new record for the worst buying online experience out there. I placed my order on November 27, still NO update for delivery.
Spoke with more than 10 different agents without success. They know nothing about handling costumers. To speak with a supervisor it's impossible or getting help via chat is basically a joke, or sending a complaint thru email also nonexistent.
They conned numerous people into buying products on sale online without any guarantee you'll ever get the product or your money. No confirmation emails, no updates via best buy account, not a single reassurance the costumer's best interests and costumer's peace of mind.
It's like giving your money for free. I learned my lesson-No more business with best buy.”
“If you don't know exactly what your going into the store for AND where it is located plan on spending a lot of time looking for it because you won't be able to get any employees to help you. EVEN WORSE when you call to get info. Plan on waiting 30 plus minutes to get them to answer the phone. Tried four times on different days at different time and its always the same. When I finally did get someone to answer the connection is so bad on their end you can't understand them. TOTAL WASTE OF TIME!”
“Visited Best Buy East colonial Dr. 12/04/20 checkout receipt time 1736 I wish I could’ve give less than 1 star. This store is unorganized. The store have 1 pick up and 1check out line. I went check out line to pay my item just to find out by the Cashier that the line was suppose to be closed due to short of staff. I was ask to go back in line which Is so embarrassing, humiliating, and very insulating. I inform the staff that signs and everything need to be adjusted so people are aware.”
“Best Buy advertises that they will take items to be recycled such as tvs, microwave ovens, etc. When I brought my microwave to the Best Buy in Parker, CO, I was told by the "door man" that they didn't take recyclables. When I called him out for false advertising, he back paddled and said, best buy would send a truck to my house for a $100 to pick up the microwave. So, don't believe their ads. They don't take recycled items. And to make matters worse, they want to rip people off by charging $100 to pick those items up. Home Depot doesn't even charge that much for a delivery.
Don't shop at Best Buy. They are dishonest and want to rip you off!”
“worst customer service ever cant even help you with the issues or problem they have caused themselves will never buy from again things need to change with better management and customer support wasted time dealing with customer support”
“Originally placed order on November 2nd, 2020 at Reston, Virginia Best Buy store and paid for the equipment.
They were supposed to deliver on November November 18th, 2020 (Wednesday) so I took day off from work. They never delivered and told me that the equipment was sent to someone else and I should talk to the store manager in Tyson to check.
NOVEMBER 18th, 2020 NO SHOW NO DELIVERY NO COMMUNICATION
I kept calling the store, but no one ever connected me with the manager.
Finally, the Geek Squad and delivery people stated they will deliver now on November 23rd, 2020. No call no show again and I took day off from work. Happen to be those were my days in a week to go to office. No show no call.
NOVEMBER 23rd, 2020 NO SHOW NO DELIVERY NO COMMUNICATION TILL END OF THE DAY
Finally frustrated I called and after being on phone for two hours the person said we should cancel the order and place another order and they can deliver now on December 3rd, 2020.
December 3rd, 2020 NO SHOW NO DELIVERY NO COMMUNICATION TILL END OF THE DAY
Well exactly after 1 hour 58 minutes they said I have a new order number now and I be getting delivery on Dec 3rd.
Waited all day till 9 PM no show no call. Next day early morning I picked a message from Geek Squad from my voicemail which was left on December 3rd, 2020 at 3:30 PM about delivery is not being made again.
Waited three full days various times and no delivery. Horrible communication and system in place. Now on 12/4/2020 headed to store.
Need the money back and explanation for such a poor service and communication. Let’s see. Will write to corporate office with all details.
TOTALLY FRUSTRATED AND I AM GOING TO BOYCOT BESTBUY HERE AFTER AND CLOSE MY CREDIT CARD ACCOUNT AS WELL TODAY.”
“Best Buy refused to 'price match' on a MacBook Pro that was also being sold at a local MAC retailer for $150 less. This product has the Price Match notification. Their (very friendly, helpful otherwise) customer service rep on the phone said that they only price match against specific retailers, but the Best Buy website states: "Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a qualifying online retailer or at a local retail competitor's store". I found the lower price at a local retailer. And Best Buy's Details exclusion info doesn't show that my request should have been denied. I find this to be very misleading on the part of BB. I'm giving the rating 2 stars only because the customer service rep was friendly and apparently following 'policy' that he had no control over. Very disappointing!”
“DO NOT BUY A WARRANTY. They will tell you it's a replacement warranty, but it is not. They take your product away for weeks and no loaner. So disappointed they lied just to sell me a warranty. I most likely would have purchased it, but at least I would have been prepared if they had told the truth. They will say anything to sell the warranty. I have always loved Best Buy and have purchased thousands in warranties over the years, The one time I go to use the warranty and find out that I will have to be without my product for many weeks. I was told if anything happened to bring my product in and I would get store credit or it would be replaced. It is NOT the truth.”
“Wow, actually, I can't complain about the customer service, because there isn't any. Word of the wise : buy in a local store, even if it's for a slightly higher price... I am on hold with an agent in the Philippines (!!!) just to get an order returned. So far, 3 transfers and 29 minutes on hold. Tried the chat window, even worst. I think the strategy is to have you wait until you give up.”
“I attempted to order an item & was unable to place the order. I was then asked to call a number which kept me on hold for an hour to only have the Best Buy Rep. tell me the item is out of stock now. There is nothing they can do and have no intention of looking into website bugs as I was not even able to place the order when the item was in stock. The rep did not understand and kept replying that she was sorry and could not do anything because the item was not out of stock. Thanks but no thanks. Going to take my business off BestBuy due to customer service and poor website bug management.”
“As many have already stated, Best Buy will "sell" the price match, but not honor it. I went to Best Buy to window shop laptops before the Black Friday sales and found one I liked. Asked the associate what the price would be during the sale and she told me. Then proceeded to convince me to buy the laptop now and come back for the price match in a week - which I did. When I arrived, they told me no price matching and to come back in a few days. I did, and the laptop was no longer on sale, again meaning no price match. Nice scam you have going there Best Buy - I hope your short term sales numbers are impressive, because you've lost a lot of business from the customers you've scammed, likely forever.”
“Best Buy does not honor price match. Connected with a live agent.
Austin:
Thank you for choosing Best Buy, my name is Austin. How may I assist you today?
6:26 p.m.
You:
price match Core Innovations - 150” LCD Home Theater Projector - White Model: CPJ600WHBY SKU: 6428551 I paid Qty Price 1 $139.99 It is now on sale for $69.99. I called 1-888-BEST-BUY (237-8289) and the operator told me he could not do a price mat
6:26 p.m.
Austin:
Hi.
6:26 p.m.
You:
Price Match
6:26 p.m.
Austin:
I understand that you are looking for price match this product.
6:27 p.m.
You:
Yes - I purchased on 11/21 it is on sale now.
6:27 p.m.
Austin:
However as much as I'd love to offer you the price, I am afraid that Best Buy is currently freezing its price matching policy due to the holiday sales that is currently on.
Austin:
We do not take price match requests the Sunday before Thanksgiving through the Monday after Thanksgiving
6:27 p.m.
You:
That is not what your website says.
Austin:
If you find the product lower price again on or after 1st December 2020, you can contact us back and we will be more than happy to price match this product for you.
You:
Will you have the product on sale December 1
6:28 p.m.
Austin:
I am sorry we will not have information about sales.
6:29 p.m.
You:
Should I order a cheaper one now and return the one I bought last week?
6:29 p.m.
Austin:
Yes, you can do that.
6:29 p.m.
You:
lying mother ****ers”
“they simply wont honor price match. Their own web site had a sale and customer service said go to web . When I go to web they say call.. They are a scam .. they will come out in their blue outfits and push extended warrantees which are also useless. Amazon will put them out of business”
