“We called to get information about ordering a new desk top computer. We were put on hold for 45 minutes and never spoke to anyone. Your customer service completely sucks. We got tired of hearing Christmas music. I can see why Best Buy has such a low rating, We have decided to take our business elsewhere and will let friends and family know about our experience.”
“I have tried for several months to get a hold of ANYONE at any of the 5 best buys in my area. Nobody has ever picked up. Prices are awful, the customer service is some of the worst I have ever experienced, and it's clear that I am not the only one with this experience. In the last 3 months I was ready and willing to give best buy over $2,000 of my hard earned money but I couldn't even spend it because no one ever answered me. It would be great to have something local that I could rely on but it's clear that from now on my best bet is to just order off of Amazon or B&H. I feel incredibly sorry for the underpaid kids that work in these stores and I hope the executives running this company lose every penny they've ever made. I will never shop at best buy again unless I am held at gunpoint.”
“They lie about their delivery dates. Do not believe in their delivery dates. They deliver at least after two weeks after the given delivery date. Very disappointed with the service.”
“If zero stars were an option I most definitely would have chosen that. Customer service does not exist at best buy, we purchased a tv that was for a Christmas gift. Upon turning the tv on the screen was internally cracked. From the disrespectful geek squad worker thru the store assistant manager they have nothing but buzz words for the damage. They do nothing but accuse and offer up no alternative except it was the purchasers fault. They need way more training in customer service before sales, need a little training in personal appearance also. Pathetic from top to bottom, have spent thousands over the years with them but will never give them another penny.”
“Just wanted someone to unlock the cabinet that held the $300 electronic equipment I wanted. There were workers everywhere. They said I had to sign up in the QUE (15 minute waitlist for assistance). I said no thanks I’ll buy it at Target and that’s what i did.”
“Bought games from bestbuy online for curbside pickup next day. Arrived to pickup just to find out they were out of stock at that location. Why would they not inform me before taking the time to drive out there?
Next it gave two options. Change pickup location, or have it shipped. Shipping would take an additional week so I opted to change pickup. Drove to next location 15 minutes away. Then find out that my order is in the fraud department, so I can't get it, and now with all the driving and waiting I'm out a 1/4 tank of gas, and 2 hours of my time.
Customer service is getting ridiculous. Stores like this show time and time again they do not care about the customer. As someone who spends a few thousand dollars a year at this store you would think they would try to do the bare minimum.
This was just today, just weeks ago my wife had issues with them, and their obviously outdated system. I'll be spending my money elsewhere.”
“selling is always easy... but delivery and install is a different story... Best Buy has the worst customer service of all. 0 in communications, 0 clue of what is happening between departments. We made an appointment for delivery and install 2 weeks prior to insure an early appointment. We were told between 7:00 am and 1:00pm. by 9:30 am I start calling to find out the time of install but noon had any clue... i call 5 times and still the same answer... no clue ... by 1:40 I ask to talk to a supervisor and but of course NOBOBY want to take responsability
I will make every effort to spread how bad the service is.. NOT worth saving $50 on the appliance when you have to waste 7 hours of your life waiting...
I will NEVER buy anything from BestBuy again. Plenty of choices in life why do we need this king of aggravation”
“Wish I could give zero stars horrible company ordered a tablet for Christmas I ordered aover a month before and it isn't going to make it. You know what they told my basically it's not our problem I will never buy I thing from them again I don't care if I have to pay more it will be worth it to get better customer service.”
“Bought a laptop that was misrepresented online it said it was a touchscreen and it wasn’t. Called primary support was on hold for over an hour and 45 minutes got hung up on six times trying to get a discount and have to call again tomorrow. They need to train their employees how to treat a good customer if they want them to return back to buy from Best Buy!”
“I don’t even know where to begin. First, 2020, we spent over $30,000 with Best Buy. One of the products we purchase, a dishwasher, which was $1500, was installed on November 25th. I recently used it, and discovered that the heating part of the dishwasher is not working, therefore, my dishes are not getting dried. So I decided to call Best Buy to let them know so that they could send a repairman out. I called this morning, and after about an hour on the line with a person the car gets disconnected. I’m sitting around saying to myself, oh she’s going to call me back, because we were on the tail end of getting everything done. However, to my dismay, nobody called me back. So I decided to call back later on this afternoon, I spoke to a gentleman named Dani. He was actually a very nice customer service rep, and was very genuine and apologetic about my call this morning. He deserves a raise. We discussed my situation, and when he went To process the order, he told me that he was unable to help me and then I would have to call the manufacturer for the repair. At this point, my blood is boiling, I just purchased a $1500 dishwasher, just a small part of the $30,000 I spent during the year, and now he’s telling me I have to call the manufacture. This of course is not Daniel’s fault, he’s just a messenger. The policies from Best Buy are horrible, and I would not be surprised if Best Buy goes out of business. The service is The worst of its kind. I might as well just have bought the KitchenAid dishwasher from KitchenAid. This way if it wasn’t working properly as it is today, I would have just gone directly to them. The reason I buy from Best Buy is because I expect for them to resolve an issue. The dishwasher is installed, is not working properly, and they should resolve it. They should not direct me to call the manufacturer. I would have been happy if Daniel had said to me I apologize for this issue ma’am kick squad can’t repair it since it is brand new, however, we are going to make the call to the manufacture for you and we’re going to help you get this scheduled. But of course that did not happen. I’m left to go handle this problem. So I decided to tell Daniel that I wanted to just return the $1500 dishwasher. At this point, I would think it’s best buys policy to let their team members on the phone know if a customer is upset and wants to return something that’s quite expensive, get a supervisor and maybe things can be handled differently. Instead, Daniel processed the return. I don’t understand Best Buy thought process, returning this is going to be much more expensive than if they would have handled it differently I just made an extra phone call on behalf of the client. This is just bizarre. I have decided I am going to take my business elsewhere. I will not be purchasing any more electronics appliances or anything else from Best Buy.
I feel bad for this customer service agents that have to work for a company like this. I know it’s not their rules and it’s not their policies they are just a messenger. Daniel was very nice and I genuinely took his apology, however this company disgusts me.”
“Read all previous reviews these are scam business selling counterfeit items!!! Be warned sold an Apple AirPods Pro it is a very good counterfeit l was told by Apple who could not do an exchange on the product l bought from this lousy company. I am in the process of getting the law on them to break up their shady business.”
“NEVER buy at Best Buy Online it is a Scam.
In two different instances, I try to buy a keyboard the first time and a CPU the second time. Paid for expedite shipping. Products never were delivered. BestBuy confirmed 3 times that my refund was processed. Never happened. After 20 days I'm working with my credit card company to get my money back.”
“This is not about the 85 in TV I bought but it's about the purchase that I am going through with pain. I bought two 85 in tv from bestbuy, one in store and one online. I then returned the one that I bought in store. Online agent told me to come to the store to set up a pick up for my return because the tv is so big. When I got to the store they asked me to call bestbuy online store to set that up. Finally I got it picked and delivered back to Bestbuy. I waited for 10 business days to call them for a refund. They refunded me pretty quickly on the phone but I saw the refund amount is for the TV that I bought online and not the one I returned. Somehow I got disconnected on the phone. I called back and talked to another agent. I told them basically I just wanted a refund for the item that I returned and for the amount that I paid for it. The agent said that they cannot do anything for a store purchase return. I then came to the store but they couldn't fix the issue either and I have to wait for them to contact someone to take a look.
I have be an Elite Bestbuy customer for years but all my trust to it will go away after what happen this time. What I want to say is, each agent tell me different thing. The first agent refund me with wrong amount from another order. Phone disconnected and didn't call me back even though they asked for my phone, email, home address before we started the conversation. Second agent when I called back say "we cannot process refund for in store purchase, You need to go to the store to fix it." I wonder why, the first agent processed it without any problem. You need to let me know in the first place then I can go to the store to avoid the mess up.
From your website, return policy and price match seems to be very nice and unbeatable, but when I got in to the situation, then it's a nightmare. it's not straight forward at all. If bestbuy customer care reads this, you can take a look into my account and see what I meant from my account record.
Lastly, my advise for other consumers out there, you need to pay attention or look into it more for what bestbuy posts on the page where you buy the item about all of their return/price match policy,
I swear to God this is my last purchase from bestbuy.”
“Multiple delays and issues with appliance purchase. Every single person (about 8) had a different story or reason why my items weren't delivered. Then when they finally arrived the range stove was damaged. They did offer very little compensation, on a nearly $4,000 purchase $200 is an insult. $100 gift card and $100 credit back to card...ridiculous. It took ALOT to even get that when clearly Best Buy failed me as a consumer.”
“Ordered nintendo switch for a Xmas gift said it would be locally ready for pickup on 12/7. Get email saying it's running a few days late. Never comes I call in after several hrs of being on hold they tell me it's not coming it's on backorder and will Arrive after Xmas or just be cancelled I tried calling local store no one answers the phone. So I login and try to buy locally and it says it's available for pickup at my local store within an HR so I call And try to get my order changed and he said I would get the email within the HR to go pick it up never arrives so I call back and the first rep transfers me so I gotta explain it again never buy from the Again.”
“I needed replace the battery in my I phone. . I called Best Buy waited 20 minutes without receiving assistance. I went in to the store and waited in line for 20 minutes and was unable to speak with a person. I subsequently went home and scheduled an appointment online several days in future. I waited three days for this appointment because I believed that best buy would replace my battery with an apple product rather than some random battery from who knows where. I went to my appointment and waited another 20 minutes. After waiting 20 minutes I was told that the apple technician was not available and I should go somewhere else. I would rather spend the afternoon at DMV than try to get assistance at Best Buy again.”
“The Geek Squad which provides very spotty service is excellent at charging renewal of service without authorization. f a customer attempts to reach them, they are put on terminal hold, disconnected and asked to go on line where it dead ends. BEWARE.- providing Best Buy with your credit card # they attempt to use it at their discretion without authorization.”
“Ordered stove which paid 3 payments for and delivery was rescheduled three times d/t the stove being too heavy to be brought to my single family home. Once stove arrived on the fourth scheduled delivery, it never left the truck and we were told that the it does not meet the cabinet clearing protocol by quarter inch. Over the 30 years we lived here we had multiple stoves without installation difficulties.
We feel cabinet clearance protocol should of been explained to us while bing our range.”
