“Worst customer service!
We bought a washing machine a few weeks ago at Best Buy in Rockville, MD, and made sure to update our address as well as our delivery address. We even received a printout confirming these details. However, on the delivery day, the company contacted us only to inform us that they had arrived at our former house, which is just a minute's drive from our current home. We asked them to come to our correct address, but they refused, citing a "Best Buy Policy." They mentioned that the delivery might be rescheduled for Thursday but advised us to call customer service.
When we contacted customer service, they informed us that the delivery could only be made a week later. They admitted that it was a system error, despite the correct address being on file. This delay was extremely problematic for us, so we asked to escalate the case. A few hours later, a senior customer service agent called us back, confirming that the delivery team had the wrong address. We requested that the delivery be made as soon as possible, not in a week. The agent promised to check if an earlier delivery was possible and said someone would contact us, but this never happened.
We called customer service again to inquire about the status, only to be told that instead of trying to deliver the washing machine earlier, the delivery would be further delayed. When we asked to escalate the issue again, the customer service agent claimed there was no escalation mechanism, which is completely untrue. We requested to speak with someone more senior, or a manager, and were told that someone would contact us within 15 minutes. This never happened.
The next day, we called customer service again and ensured the delivery was scheduled for the delayed date. We were then informed that, due to our bad experience, we would receive a $75 gift card as compensation. At this point, we were completely frustrated with the terrible customer service and just wanted to make sure we would at least receive the washing machine”
“Never buy anything online from Best Buy. They have no support after that. I bought a phone that ended up being defective but they never gave me support on that, instead of that, they transferred my call multiple times for nothing. I'd never buy anything at Best Buy again.”
“I purchased an opened-boxed dryer from Best Buy online. I accidentally purchased the wrong size and the ventless dryer as a Senior I didn't fully understand what that meant but a couple of days before delivery I reached out to them Tora was the young lady to whom I talked I asked if I needed anything else for installation as I brought a vent she said no you're fine. I didn't even need a vent. I accidentally purchased the wrong size and the ventless dryer I explained that I didn't quite understand what that meant at the time of purchasing him as a Senior that is not something I am familiar with and asked if they could exchange it for a bigger size and the one that use a vent. I am willing to pay the difference but no amount of pleading and begging could persuade any of these customer service Rep.They're brutal, compassionless and without empathy.I understand about the opened-box policy but sometimes in life we can be forgiving and just do the right as I am sure someone else would have purchased this dryer if return .I am not a first-time buyer at Best Buy my kitchen appliances are about $4,000 purchased at their store but mentioned this makes no difference. This thing is not only the size but also the maintenance too much for a Senior to remember. I am now stuck with something I don't want. In life sometimes we have to compromise and give a little and forgive a little. The other the delivery guys trampled around and my hardwood floor with his heavy work boots.From beginning to ending just an overall horrible and nerve-wracking experience”
“BestBuySmall is a scam. My order was paid for but never received. I even received a fake tracking number through 17track, which also seems to be a scam.”
“I purchased a TV from Best Buy three years ago. The remote already broke. I bought a new one, also in Best Buy to replace it, just three months ago and that one broke as well. When I tried to exchange it, your manager said he couldn’t exchange it because it was more than two weeks. “Store policy” Well your store policy sucks! Plus your sales rep didn’t know much! He had no clue….You might want to train your help better! What remote dies in just two weeks?? So much for your policy!!! Apparently you’re going downhill from what I’ve seen.
I bought a TV from there not too long ago and now I regret it. That representative was kind and nice, but I’m still sorry I gave you the business. A remote breaks after just three months and you don’t exchange it?! That’s an unethical way to do business. So I went to PC Richard, purchased one there; their policy is you can return it within two weeks and you can exchange it within a year. That’s how you do business. You might want to take a lesson from a higher class corporation…How dare you not stand behind your items. If you’re selling it you’re responsible. Your manager told me to get in touch with the manufacturer. How dare he?! Don’t sell items if you’re not going to stand behind them. I will never shop with Best Buy again. Three people told me not to and they were absolutely right. Now I move on to consumers affairs, and IRONICALLY they’ve had many complaints about you as well. You people should shape up and start treating your customers right and do right by the CUSTOMER!! Your policy is horrible and you will continue to lose customers….”
“Worst online service ever. I placed an online order and I never received the email confirmation. After I expended one hour in a call with "Customer Service Support" they have explained to me that an old address was in their system, an old address that I don't have since 10 years ago and email address that I have updated 10 years ago in their portal. Even thought I use the new email address to login and they see my new email address on the order they cannot email me my own order because the customer support team cannot re-send online orders . The process of removing the old email take 5 business day. So I was not able to have a copy of my order number and I need to wait 5 business day to see if I can finally access my account because even though I can login with my new email since 10 years ago the website every time that I click on any menu ask me to validate my old email.”
“Best Buy warranty is misleading. I bought a item 2months ago and was installed buy best buy on that day. It stop working. There receipt says lifetime instillation warranty and 1 year on part. now they change there mind and don"t want to honor there written warranty. Do not get burned . Stay away from this best buy at 2222 w Thunderbird rd phx az”
“Took 45.00 from me returning a phone that cost 229.00 plus tax he gave me a 40 dollar gift card which really equals 30.00. I could have bought it on Amazon with no return fee I'm finished with them I will never do business it neve said there was a return fee you have to to a search that is not right. You lost my business and the reviews get worse every day.”
“Hello...
I was in your store 0155 on 7/23 and purchased a open box Sony TV. I was so excited in regards to my purchased. When my husband and I got home we put the TV up on the wall and when we turned it to a movie the audio was off was not in synch with the people talking.
We was so disappointed the picture played excellent clear superb. So today on / 25 we went to store 0155 I can't remember the person name who helped us carry in the TV but he was very nice. When they took the TV to the geek station 2 managers were ther Denis Smith and Alex Bondie so my husband and I tried to explain what happen and they addressed us like we were not telling the truth and the manger bullied the worker there right in front of us so out of character.
I was so upset because I didn't feel valued as a person spending her money to purchase a TV Denis Smith and Alex Bondie did not try to resolve the issue because they didn't believe us. Some how when they test it.
Then one of their employees name Matthew Perez seen I was upset and went above and beyond in trying to assist us. My husband just wanted to get his money back and go somewhere else because how we were treated. So based Matthew expertise and customer service skills I talked my husband into buying a TV that was reasonable. I did not want to buy anything because why would I spend my money at a place that don't value their customers. So i really didn't get the TV I wanted just wanted to buy one from Matthew because he was so genuine.
So I'm at home wondering why do managers take on job positions that's not in their character.
Well I hope you can assist me in this matter of giving them some customer service training or management
Yahoo Mail: Search, Organize, Conquer”
“I want to express my gratitude to De Cesar Hacker for helping me track down a romance scammer. They used their expertise to trace the GPS location of my fake lover, leading to her arrest. She had been posing as a company representative, tricking me into revealing sensitive information and taking money from my bank accounts.
Within hours, the support team traced her location, which I shared with law enforcement. The authorities apprehended her and brought her to justice. Thanks to their quick thinking, I avoided further financial loss and potentially saved others from the same scam.
ғᴏʀ ᴀɴʏ ᴄʏʙᴇʀsᴇᴄᴜʀɪᴛʏ ɴᴇᴇᴅs ᴏʀ ᴛᴏ ʀᴇᴘᴏʀᴛ sɪᴍɪʟᴀʀ ɪssᴜᴇs, ᴄᴏɴᴛᴀᴄᴛ ᴅᴇᴄᴇsᴀʀʜᴀᴄᴋᴇʀ ᴠɪᴀ ᴇᴍᴀɪʟ ᴀᴛ ᴅᴇᴄᴇsᴀʀʜᴀᴄᴋᴇʀ@ɢᴍᴀɪʟ.ᴄᴏᴍ
ᴛᴇxᴛ ᴏɴ ᴡʜᴀᴛsᴀᴘᴘ : +𝟺𝟺 𝟽𝟹𝟺𝟶 𝟿𝟼𝟷𝟾𝟶𝟼 ᴛʜᴇɪʀ ᴅᴇᴅɪᴄᴀᴛɪᴏɴ ᴍᴀᴋᴇs ᴛʜᴇᴍ ᴀ ᴛʀᴜsᴛᴇᴅ ᴀʟʟʏ ɪɴ ᴛʜᴇ ғɪɢʜᴛ ᴀɢᴀɪɴsᴛ ᴄʏʙᴇʀᴄʀɪᴍᴇ.”
“DON'T BUY FROM BEST BUY
I have never had a positive support experience with them! They are absolutely disappointing. They sold me an eSIM which they themselves couldn't activate; but refused to refund the item. Basically taking my money, not delivering the product, and refusing to refund (you can check the dictionary to see what this action is called!).
I'll never buy anything from them again. Stick with Amazon and Walmart.”
“I bought a DJI Mini 3 pro drone for my home inspection work. Salesperson asked me if I wanted to buy a 2 year protection plan for additional $199. Thinking I am new to this so I decided purchase it along with the drone. Now that I my drone is damaged after 18 months, I came to best buy and claim the replacement. They told me the protection plan was canceled due to TotalTech membership (which according to them, cost $194 per year) was cancel. I told them what does $199 2-year protection plan has to do with membership of $194 per year. Also, their salesperson did not tell me this when I made the purchase. They still don't want to replace my drone no matter how hard I tried to talk to them.
My best friend, at the same time I bought my drone, bought directly from DJI with the same protection plan price got his replaced without any issues, or additional membership charge from DJI.
I am googling up another drone to purchase but I will eliminate all searches relate to Best Buy.”
“Thank you many times Jonathan Attanasio from Geek Squad group.
He has very professional skills and is friendly and patient with customers.
I requested to clean up my computer and install Windows Pro.
Several people tried to help me without success. I was very happy to have an appointment with Jonatthan who did it perfectly.
I would recommend his service to everybody and rate his job in the highest way.
Best Buy could be proud to have such a helpful person.
Galina Melnichenko.”
“Bought a gas dryer and paid to have it installed. The two installers were pleasant but incompetent and could not connect the gas line to the dryer. I also had to pay for a vent kit - that is missing. The delivery guys told me to take it up with BB. I was on a chat for 30 min that was useless then a 30 min phone call with someone who did not speak english and was useless. Never go to bb -they are horrible”
“Everything start to finish horrible customer service all aspects HR DEPARTMENT needs do better this last one sent me over the edge . Broken refrigerator installed that I waited 3 months for holding together with a plastic spoon then waited 2 months for replacement called said was on the way today no notice would reschedule called me back rude said 2 emails were sent to confirm appt I said I didn't receive was told well they were sent finally said ok well you will need to reschedule so call us back”
“I recently had a really frustrating experience with Microsoft's ridiculous new S MODE on a laptop I bought from Best Buy. I returned to the store, and ZERO OUT OF FIVE EMPLOYEES milling about their computer department had any clue what S MODE was.
Three employees started whispering together like Beavis and Butthead, refusing to emgage with me any further.
Then they started snickering openly at my frustration. It was like a nightmare flashback to junior highschool, but with knuckle dragging incels instead of 12 year old girls. Surreal.
Anyhow, their incompetence, apathy, and surliness was enraging and depressing. This I can get from my landlord or the kid who panhandles outside my apartment.
Actually,maybe I should give this drug addled homeless kid an application to work at Best Buy. He'd find a real sense of comraderie with his co workers there.”
“I was a Best Buy fan, but this has changed. I will avoid doing business with this company. What MBA smock came up with the 179.99 a year extended warranty, (their manager signed off.) (Is the CEO aware of this) Not only does the customer have no idea what the coverage is, but the floor employees and online customer service can't explain it and what it covers. I went to several Best Buy stores and each associate explain it differently and shared that they find it confusing, online customer service (LOL) was not aware of a $179.99 extended warranty. Its NOT clear! Details are left out, not sure if intentional? (Appliances) Such as how long do you wait for a part before returning the product. Does the warranty renew auto for 2 year, 3 or 4 or or or? Geek comes only twice ?”
“I purchased a printer replacement on 6/24/24 and wanted someone to come out to the house to set it up on my laptop. They wanted to charge me $100.00 to set up a $60.00 printer. When I purchased total tech last year when we bought a laptop and a printer they came out to the house and set the whole thing up. The printer did not last us a year. What went wrong with Best Buy. They used to be good. I called Geek squad and was on the phone with them for 4 hours and they could not resolve the problem. They don't even speak good english. I use to get good service from geek squad but not anymore.”
“Purchased freezer and it died at 13 months. It had a 12 month warranty
Best Buy refused to stand behind their inferior product and refused to do anything about it. No wonder they are a floundering company Did I mention that their customer service sucks?”
