“I purchased a Samsung Chromebook in March 2023. I asked the salesman how long the Samsung warranty is and he told me 90 days (which was false because Samsung told me my Chromebook has a one year warranty). I asked him about the Geek Squad Protection Plan and he told me it cost $84.00 for a three year plan.
In March 2024 the casing on my Chromebook broke at the hinge from normal wear and tear. i took it to the Geek Squad and they sent it out for repair. A few days later I get an on-line notice that my three year Geek Squad Protection Plan has been cancelled because my benefit has been used up by the repair!
When I picked up my Chromebook and told the Geek Squad employee about my cancelled protection plan, so she said it was in error and I should get one repair a year for three years and gave me a phone number to call to reinstate my plan.
The phone rep told me my protection plan has been cancelled due to the repair!
Now two employees are giving me different versions of the plan!
Did the Best Buy salesman lie to me when he said the Samsaung warranty is only 90 days so I would buy the Geek Squad Protection Plan?
Why didn't the salesman tell me I'm buying a three year protection plan that would be cancelled at the first repair?
Why didn't the Geek Squad tell me to ask Samsung if they would repair it since it broke before the one year warranty so I would still have my Geek Squad Protection Plan?
Does any employee at Best Buy know what they are doing? Telling customers different versions of the protection plan and wrong information about manufacturers warranties tell me they need more training.”
“I will never again do business with Best Buy. What a flipping debacle trying to purchase something online. I made a mistake and purchased the wrong size TV. I realized my mistake called immediately to switch to a smaller version. Of course that delayed delivery another day. The day before delivery I opened up the Best Buy app and saw that my purchase was canceled. Apparently there was an issue with Apple Pay. I received no notification no option to provide an additional method of payment. I spent another hour on the phone trying to understand what the problem was. Upon their explanation, they re-ordered the same TV but again delivery would be delayed yet another day. At this point I would've been without a TV for nearly a week. No one made an effort to assist or escalate the delivery. After 2 1/2 hours on the phone, someone at the corporate office finally was able to have my TV delivered and set up for me the same day. How is it that after 2 1/2 hours and multiple phone calls when no one else offered to help did I find one person at Best Buy who understood the dilemma and helped me immediately. Apparently, they have an army of agents who are trained to be all sweetness and light not willing to help find a solution.
They need to take two phrases out of their vocabulary, "I understand" and "unfortunately".
Anyone in the customer service industry understands not to tell a customer that they understand because they obviously do not. 'Unfortunately' should be stricken from the vocabulary altogether.
Now I see that they owe me for three yes three charges on my bank card for the same TV which they have not refunded me to this day. How long will this take I wonder?
This was definitely a lesson in patience and fortitude.
Get rid of your goddamn scripts when you're dealing with customers and show a little empathy.”
“BEEN TRYING TO HET MY REFRIDGERATOR FIXED, cALLED GEEK SQUARD NO HELP CALLED CUSTOMER SERVICE ONLY TO GET HUNG UP ON 6 TIMES.THEN I GET TOLD THEY WOULD BE OUT BETWEEN 830 AND 1230 SO I GET A CALL AT 1215 TELLING ME HE WONT BE OUT HE WAS SICK!!!!!! THERE IS ALOT MORE FINALLY GOT SOMEONE OUT THERE TO LOOK AT IT, TOLD ME IT NEEDS A COMPRESSER BUT GET THIS......THEY HAVE NO ONE THAT KNOWS HOW TO INSTALL IT!!!!!! THIS COMPANY REALLY SUCKS I WILL NEVER NEVER BUY ANYTHING THERE AGAIN ALSO TOLD MY FAMILY AND FRIENDS ALSO”
“Best Buy is engaged in a bait and switch lawsuit just fyi. I found this out after I tried to get them to honor their own sales price on their own add but they refused. Virtual chat representative refused to give their id # just said that they did not have to give that information upon request. Called and talked to someone that refused to let me talk to a supervisor instead she just hung up on after saying that the stores do not take phone calls anymore. Called back finally talked to someone that was a supervisor and again she denied to honor their own sales ad! Just buy from amazon they actually will make things right to keep your business unlike best buy!!!!”
“This is the absolutely worst place to buy an Appliance. Delivery takes 2 weeks or more. I do not have a functioning fridge and so maybe the product was cheaper than other places, but the restaurant bills will now have gone way beyond the price saving. Shame on you, best buy, for leaving a person completely stranded knowing full well that I do not currently have a functioning fridge”
“I wanted to purchase Bose Headphone and asked if Best Buy would match Costco price. The said they wouldn't because Costco had a different item number even though it is the exact same set of headphones. I have run into this before that different retail chains number the same thing differently. I went back to Costco and saved $30.00 buy buying the set there.”
“Disappointed with Deceptive Practices and Poor Customer Service
I recently made a purchase at Best Buy for an iPad, and what should have been a routine transaction turned into a nightmare of misleading promises and frustrating customer service. The agent I was in contact with during my purchase process not only failed to deliver on their promises but also left me feeling utterly betrayed by Best Buy's practices.
Upon making my purchase, the agent enticed me with the prospect of a 10% cashback offer on my first order if I applied for a Best Buy credit card. Eager to save some money, I followed the link provided by the agent to apply for the card, only to find that there was no mention of the promised cashback option during the application process.
When I reached out to the agent for clarification, I was instructed to proceed with selecting a different optionāa 12-month APR free, 0-interest planāand assured that I could call back on Monday to rectify the situation and claim the promised cashback. Reluctantly, I complied with their instructions, hoping that the issue would be resolved promptly.
However, what followed on Monday was nothing short of a Kafkaesque ordeal. Every agent I spoke to seemed oblivious to the promised cashback offer, and instead of receiving assistance, I was subjected to hours of fruitless conversations, with each representative passing the buck to the next. It became painfully evident that there was no intention of honoring their initial commitment.
To add insult to injury, the last agent I spoke with abruptly ended the call, leaving me stranded with no resolution in sight. Not only was I deceived into selecting a payment option that did not align with the promised benefits, but I was also subjected to dismissive and unhelpful treatment from Best Buy's customer service team.
This entire experience has left me deeply disillusioned with Best Buy as a company. Not only did they fail to uphold their end of the bargain, but they also wasted hours of my valuable time and showed a blatant disregard for customer satisfaction. Needless to say, I will not be returning to Best Buy for any future purchases, and I will be sure to warn others about their deceptive practices and abysmal customer service.”
“Don't shop here.
I needed a new laptop for an upcoming (in 2 weeks) online interview. I drove two hours one-way to the Regina store, only to find they didn't carry the laptop I wanted. So they had it sent to my mailbox. I was assured that the laptop would make it in time.
But apparently their laptops can't ship to PO boxes. Good thing their employees know that.
Thankfully I was checking the shipment because I didn't receive ANY notification about this issue. I called Best Buys customer service to have the address corrected. After more than a week with no changes, the laptop was shipped back to the depot. Its already missed my interview. The reason I bought it for.
The cherry on top of their customer service: the won't send the laptop anywhere. They won't mail it. They won't send it to another store. They don't even have it at the Regina store. The only option for me is to drive another two hours one-way to Regina. For. A. Refund. A refund. Does that refund include time and money for the now eight hours of driving involved in this? A refund won't undo how I had to scramble and find an alternative solution to do my interview.
And the way their system works, I can't call a store directly. I have to wait for them to call me. I don't know when, sometime in the next three days. That's so convenient and I'm so glad we live in the age of communication.
Never shopping here again. I'm telling everyone too.”
“I am employed here at Best Buy in Lone Tree @ Park Meadows, CO. I witness Bobby always treating Blacks & Hispanics terrible. He often laughs & says they need to go back to their countries. He is quick to tell customers if they call to complain about him or people like Constitine, they will be on hold for an hour with customer service wasting their time. Is this what Best Buy represents? Gay people are upper echelon & others are beneath them?”
“I will not purchase anything from Best Buy anymore.
Last year I purchased some appliances including a Microwave, totally over $3,000. last week I had small problem with the Microwave, the monitor was blinking. I contacted Best Buy. They refered me to different places. I contacted all of them but without any positive result”
“The worst most inefficient, rude company Iāve ever had to deal with. I will never use them again.They have canceled twice were a month late. When the dishwasher arrived they never took it out of the truck told me it was damaged. Iāve called 10 times trying to get a refund. They saying it may take a month. What a way to deal with long time clients.”
“I ordered two E-bikes and wanted to just change the color of one of them. They said I would have to cancel the existing order and reorder. I purchased them on sale and I would lose the sale price. I tried calling them and really got the run around. By the way, they were all in the Philippines. They transfered my call eight times. It looked like I was starting to get some where and was cut off. At the beginning of that conversation she asked if this a good number to call you back if we get cut off. I never received a call back. I will never do business with this company again. This a pathetic company.”
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“We had the best time with Alexandra at Best Buy 527 . What she didnāt know she knew who to ask. Great service from the whole team. Thank you again for our new Sonos system. Stop by soon and let you know how it sounds.”
“Best Buy You are a horrible company and your customer service is atrocious. I spent over $8000, paid cash, and three months later still do not have all my appliances. My refrigerator was broken by your delivery team a month ago. Took a month to get replacement and then on delivery day (today) they rescheduled after I called to confirm. You have my money and I still donāt have my product. Your call center staff does not understand what I am saying and read from a script and cannot complete simple problem solving steps. I called and asked to speak with supervisor and was placed on hold for over 20 minutes only to be told the supervisor would call me back and the supervisor did not understand what I was saying. He just kept saying so sorry and rescheduled my delivery for tomorrow. I want to speak with someone who can make this right and get me my product. You canāt call the store, you canāt call corporate to complain and your set up is to use your 888 number so the customer service representatives who do not understand nor think for themselves cannot really help you and your goal is to frustrate your me the customer so Iāll give up. Iāve learned my lesson and will never spend another dime in your establishment. Buyer beware!!!!”
“Best Buy is the greatest! I just bought a phone and an Apple Watch The buying experience was excellent! They also accepted a price match The young men that assisted me were knowledgeable, patient and friendly !!!”
“My son placed an online purchase order using my cc on March 2, 2024 for a MacBook which he needed that day and according to the order confirmation it would be available that day for pick up. It wasn't, in fact they had cancelled the order and didn't inform us until March 5th that the order didn't process. After probably a half dozen phone calls lasting many hours and several trips to the store the issue still was unresolved. Best Buy continued to hold my cc funds for nearly 2 weeks basically holding my money ransom for their error. At one point an associate said that Best Buy will give a discount for our troubles, to call back when the funds were released. So i did, there were no notes that a discount would be awarded so my son is still without a computer. Don't do business with Best Buy if you expect honest and decent customer service. Won't do business with them again.”
“I just put 1 star because in order to type out my compliant, I had to put a star, but really best buy deserves no star, I purshased, a Television on November 20th 2023, and I requested to get the television installed, at my residence, November 25th 2 technicians came, 1 of them I recognized from a prior installation, but the other guy, was someone I did not recognized, while they were there, they provided excellent service and I even spoke to their manager I bragged about how great they were but, it was not the case, later that night my husband wanted to use his perfume that I purshased on June 27th 2023 for his birthday which was on July the 2nd, I bought it at my job for $109.00 "SAUVAGE" by Dior, was the name of the perfume, my heart starting racing because I could not believe that the technician would steal my husbands perfume, we looked all over I mean all over no perfume, So I decided to contact best buy customer service, Now this was a start of a never ending journey with the back and forth, the best buy rep, was helpful and willing to hear my compliant, they even offerred a store credit but I refused because I wanted best buy to purshase my husbands perfume back and mail it to our address, all I can say from November 25th 2023 till this day nothing I even Have a claims number whereas the customer rep, from 2023 said that they would escalated it to the insurance and someone would reach out to me, but no one called I visted the location in Clearwater West Palm beach I spoke to more than 1 manager concerning the issue and got a number in which I called but the person was on vacation, so I got a number of a marketing rep, I am not going to mention his name, we spoke on the phone and he was very nice and helpful, but until this day I am attempting to call his phone but it goes to directly to voice mail. fast forward today I contacted best buy to find out the promotional amounts on my credit card account, the rep, assisted and asked at the end of the conversation, "is there anything else I can help you with so I mentioned to her about the incident that occurred last November, well this rep was soo disrespectful, one of the things that she said that hurt my feelings was, "Did you purshasee this item with your best buy credit card, amongst other things," and further more she said that there is no record on file that I called and made a compliant about this incident, I could not believe what I was hearing so I hang up the phone, and called back to report my experience with another customer service rep the same attitude, This is very disturbing and for a customer who have been with best buy for over 10 years I did not deserved to be treated this way, I have had multiple installations at my residence, and never got anything stolen, I never had a bad encounter on the phone with a best buy rep, as I conclude my review compliant I just want to cautioned future, customers to be VERY VERY VIGILENT OF THE techinicians coming to install items in your house, For the techician that STOLE my husbands perfume just know that what you did was wrong so very wrong I was very nice and accomodating I even tipped you my last, and you did this, God saw what you did and trust and believe, I know you are going to steal again and YOU will get caught redhanded, and best buy will have to pay a lot of money, because the person you steal from will have a cameras trust and believe, So just let that sit on your conscience, ok as for best buy rep, you all need to put you all selves in my shoes and let me know how would you all feel if someone stole an item from you.”
