“Terrible customer service. I ordered an electric range from the store. Scheduled a delivery. The delivery was never delivered, nor did I receive call. I rescheduled a second delivery. I received an automated call that I needed to call to reschedule. Now the range is out of stock. I was put on hold for 45 minutes to speak to a manager, and a manager never answered. I will not do business with BestBuy again. Now I have to wait over 10 days to get a refund by check.”
“Extremely disappointed at Best Buy delivery service.
I ordered a refrigerator and a washer/dryer combo for my new home, and I specifically noted that the refrigerator needs to go to the 2nd floor and washer/dryer needs to go up to the 3rd floor and stacked.
Best Buy sent 2 people on May 8 to deliver the appliances but they won't go upstairs, saying they need a 4-men team. Best Buy should have known better, but fine. I rescheduled the installation appointment for May 12th, and the agent said they will send a 4-men team and my appointment will be the first on that day so I can expect installation from 7AM to 9AM.
On May 12th, nobody came before 9AM. At 9:20 a two-person dispatch team called me and asked what exactly do I need them to do. Apparently the agent rescheduling the service on May 8 did not put in a request for 4-men team properly. So now I have to reschedule the service to May 14th. The delivery service department said they won't be able to confirm whether a 4-person team will be guaranteed until previous day at 5PM.
I will find a local appliance installation company instead if Best Buy can't do their job on May 14th. Will never buy anything from Best Buy again.”
“The worst after-sales service ever. I have a broken down refrigerator for 6 months, and they tried to fix it twice and couldn't or could not communicate with the people concerned, a loss of time and money, the worst ever”
“We have a 2 year old washer we purchased at Best Buy, the water drain pump went out on it, on March 19, 2021 Servise man came in on on March 29th ordered the part, 2 days later was determined part on back order or not available, on on April 29th was sent for resolution as no part available, today May 8 th , still no resolution, no washer! THIS IS NOT ACCEPTABLE, it is a ridiculous guarantee!!!!!!!”
“Don’t buy a insignia deep freezer from Best Buy. We bought one 2 years ago because our deep freezer died and we’ve never had trouble with their repair process. Will last week I called to schedule a repair because it wasn’t keeping the correct temperature. I was told that I would have to bring my 17 cubic foot freezer into the store to be repaired. They didn’t care that it’s full of food or the fact that I have no way of getting it there. So I lowered the temperature to -11 which is keeping my food frozen and I called local repair places no one repairs this brand. My husband and I decided to just go to a appliance store that we bought our refrigerator at and bought a new one that they will fix at our house if necessary. Don’t buy appliances at Best Buy!”
“In mid September of 2021, our family purchased 2 premium Sony TV’s from Best Buy. Sadly within a few weeks one of the TV’s developed problems that still has not been resolved as of this date.
I was told by the sales manager with a Geek Squad policy you are protected, I soon learned the 1 st year must be covered by Sony.
Calls to the Geek Squad number and customer service directed me to Sony who never stepped up to the plate, resulting in countless calls and emails requesting a Best Buy manager to intervene.
No manager was ever available when I contacted customer service, but on each occasion a call back with 24 hours was promised.
That never happened and no calls have ever been received to this date 5 months later.
Once the money is paid, good luck., that’s all they care about …. on to the next paying customer to meet their sales quota”
“I waited for five hours this morning - taking off work for a tv delivery - and only receive a - delivery canceled email with no reason. Your customer service number is of NO help - this is unacceptable how you treat a customer - now ex customer!”
“Thief at Best Buy.
First off, my experience is so rotten, I do not want to leave one star, although they make you have to, to get through to make your complaint. Now, I had my computer in for repairs 2 years ago, and because they out and out lied to me, saying the computer had to go to Vancouver twice, and saying they had to put in a new hard drive, which is what I paid for,
and they did not, and have proof, then they burned one of my keys on the keyboard . They had me running back and forth like a chicken with my head cut off, and finally they offered me a 100.00 Gift Certificate, I accepted, when received, there was no expiry date on it, and was told to use it at anytime and any Best Buy, they will all honor it. Two weeks ago, I printed out the gift card and took it in to buy a phone, and they would not honor it. Was told I had already used it, I told them that I did not use it and I had just printed in out the night before. Was told they would do inquiry and find out what happened, and it could take a week they said. Have not heard a peep from them. So, they best honor it, and find out what went wrong. Did their employee that sent it to me, quit/get fired and spent it, Who stole it. Best Buy, I will not back down, you can't operate under lies to the public.”
“Wow, where do I begin? What an awful experience I have had with Best Buy. No wonder my local store went out of business and they are hurting. I purchased an LG refrigerator from them that was delivered on 3/28. The delivery guys dented the fridge, so BB agreed to give me a 10% discount that would process in 10-15 business days. Well, it is May 4, and I have no credit yet. They state they processed the credit on April 2, but when I called in mid April because I hadn't received it, I was then told I had an open item on my ticket so the refund from the 2nd was never processed and it would be reissued. Here I am in the beginning of May still with no refund, and BB says they issued a refund on the 2nd, that my Cap One must be holding it, they have done their part and I will not get any further credits. Cap One says they never hold credits, and now I have to dispute the charges in order to get a simple refund. Awful customer service and accounting of their mistakes! I wish I could give 0 stars!”
“I would give zero stars if possible. Will be leaving a review anywhere I can. Purchased over $5,000 of appliance for them to change install dates multiple times after taking off of work and losing money. Offered a compensation of 20 bucks Best Buy gift card. What a joke! Take your business elsewhere!!!”
“No in store customer service. Employees are too busy talking to other employees. Products on shelves don't match tags on shelves. Current hours are terrible as well. Closing at 7pm is not smart when some people have jobs and can't shop until the evening.”
“On 4/23 I wrote a review about the total lack of customer service and refusal to refund my money. The box was open. Believe that and past 15 days. I have reached out to others customers and they will no longer patronize store. There lose of business approx $5,000. I will continue my quest looking to reach $100,000 by Thanksgiving. I hope all the dissatisfied customers follow suit. After 100k looking for 500k customers has powers time to use them”
“Best Buy in my mind is worst organization as far as I am concerned. The sales people have limited attention span and they do not follow through issues and concerns. In fact they just F***g ignore the customers issues. Please call me 587-894-1882 to discuss further. I bet it would not happen”
“Jest time customer. Purchased a portable projector screen. It did not serve our needs. We decided to return it and look at purchasing a flat screen oled tv. When I returned the product I was charged a $15.00 restocking fee. I will NEVER step foot in a Best Buy store again.
Walmart got my $2187.52 not these crooks.”
“I will never purchase an appliance there again, nor will I ever use Geek Squad as my extended warranty. I have been waiting for two months to get something right. They were supposed to show up yesterday and the tech called the wrong number, so since I didn't answer my appointment wasn't kept after waiting all day and missing work. Plus their call center is in Panama so they can't contact the tech and tell them they screwed up and need to go back out. I only gave one star because there is no option for no stars. In this process I have discovered that whoever is in charge at Corporate, doesn't have a clue how to run a business.”
“Best Buy computer warranty and services are a scam. Awful customer service. Will NEVER make another purchase from Best Buy again. Buyer Beware!! The Best Buy computer repair warranty is a total scam. I purchased a New Republic of Gamers PC that was an immediate problem. It would not turn on. If it did turn on it would randomly turn off and crash. Then it would take days for it to turn on again. Best Buy REFUSED to allow me to return it and insisted it had to be sent away to be assessed and fixed before it could be returned for a computer that worked. It took 2 MONTHS for Best Buy to ship the computer to the service center, have the computer serviced, and then shipped back. They replaced the mother board. It still did not work. We requested that it be replaced with another computer and they said that it was now too late to do so. It took 2 months for the computer to be serviced and Best Buy has been in possession of my computer longer than I have. Since the service took so long the time frame for being able to return the computer was exceeded. They now have the computer again and expect it will be another 2 months (at least) to have the computer assessed and fixed again. (If it can be fixed) As per the Best Buy policy I will have to go through this process 3 times before their lemon law process will apply. However, because of the time it will take for service that will more than likely exceed the turn around time requirement for the lemon law to apply. In the mean time they did offer to sell me another new computer since I will not have one and need one for work. (I declined and purchased a computer elsewhere.) THIS IS A SCAM. They sold me a lemon and refuse to replace it and make sure the service time frames exceed the ability for you to return the computer -- but they don't mind profiting trying to get you to purchase another computer! If that was not bad enough, the manager of the Cypresswood Geek Squad was extremely rude, condescending, argumentative, and tried to blame me for the computer not working- even though the Geek Squad and the best Buy service center had the exact same problem and another Geek Squad employee supported my story. If I had chosen to go to another vendor like Wal-Mart I could have just had the computer returned and replaced. I have a brand new computer I can't use and had to purchase another computer so that I can actually work. I continue to pay for the first computer though it has never consistently worked and it has not been in my possession most of the time I have owned it. Best Buy and the Geek Squad has terrible customer service. The Best Buy warranty policies are established to create bureaucracy, frustration, and scam you out of your purchase. Also, at the Cypresswood location, if you call the store in an attempt to speak with a manager the VM states the store no longer accepts phone calls. After this experience it is no wonder why Best Buy is struggling as a company and about to declare bankruptcy. I certainly would not want anyone to ever go through this hellish nightmare. Take your business to a company that respects their customers and honors their commitments.”
“I am not happy! My husband order a tablet and case on the color magenta and reciveved the wrong one called up "the worst company call center I have ever talked to" and a customer care rep. Said they will send a replacement, I said okay not once did he mention at my cost! which you charged to my card full price again.... Call back and customer care rep. saying a refund will come after you best buy reciveved the one we are sending back now $170.00 in the bank was a hard hit. Now we received the replacement.... Guess what exact same one as the first.... Again sent the wrong one.... After 2 hrs in the phone with your customer care reps. I was offered 5% back from my original purchase .... I was given $4.30 as a 1 time convenience... Wow that is the worst, I am without the correct product I bought and out $170.00 for many weeks because your refund process takes its sweet time in returning the money! I also would like to say maybe you should check and see if the department has the tablets in the wrong box or place. To avoid this problem further.... Worst online purchase I have made to date”
“I had a $2000.00 LG washer and dryer almost delivered this morning. I explained to him right off the bat that I was in severe pain and hadn't worked since August 2019. I could barely walk my back and my neck are bad, I little strength in my legs, my right hand is hard to use as it was severely fractured. Many planned surgeries were put on hold because of Covid, When we got downstairs I pointed out two pedestals for the appliances and asked if they could put them in the laundry room, he rudely said no, that was ok He went outside. I was downstairs trying to move the pedestal for the washer into the laundry room, he came downstairs and said customer service want to talk to me, I said it would have to wait until I finished moving the pedestal another eight feet or so. II struggle to get up the stairs and got to the back step and they were putting appliance back min truck, I asked them what they were doing and said I would have to make another appointment. I asked why he said to call customer service. I called customer service, He said they were not comfortable. I told them I examined by heath issues when they came and told customer service I haven't been cheerful for a year and a half. I now realize em apathy and compassion are not traits of their employees, II also realize they probably hire the lowest bid for contract delivery. Best Buy should monitor the service they are giving. At least three times during my conversation he said I was not pleasant to the delivery people. he totally did not care about my concerns. I told him I told the delivery people several times about my health issues. They showed no care or concerns for the customer or good service. It was such a pleasure buying them, the sales lady who went above and beyond helping me was caring and understanding and the delivery guy turned me against Best Buy. If this guy worked for me I would fire him”
“I am upgrading my home and wanted to purchase a few things from Best Buy. WOW, what a mistake this was. I ordered a refrigerator and a recliner. The refrigerator did not fit correctly and the person who delivered it said "you have 2 weeks to exchange it" sooooo I found one that would fit better and secluded a swap. The gentleman who came out to swap them out was very argumentative and kept telling me it would not fit correctly, and I should get a different refrigerator. After going back and forth about how this new one may not work, I was very frustrated and told him just to forget it. He said "really!" and I said "Are you F***ing kidding me. He ran out the door, I mean RAN and said we don't tolerate that language. I felt as though he did not want to do the work to swap them out. I wanted to cry at this point. GREAT customer service Best BUY!
I bought the recliner from them and when it arrived the back of the chair was broken. I called to have them send UPS to pick up the chair, and they kept telling me to check my email for the information. This info never arrived. I went ahead and did the pickup with UPS and paid $12. I will never shop on the Best Buy website again! Thanks for the frustration!!!!”
