“I purchased a new washing machine. Once it was delivered I was told that it can't be hooked up. I was never asked...or told by the Geek Squad that only wall installations are done. Had I known that. I never would have purchased my machine from there. This is an unprofessional and undisclosed practice. I told the young lady that I spoke to that you have to ask the customer about their home installation setup. Wall setup or under the sink setup. I wasn't asked either. I now have to additionally pay a plumber to hook up my machine. More money out of my pocket. Geek Squad...you guys stink!!”
“Best Buy SUCKS! Trying to purchase a new xbox series console is impossible. Store personnel are AH's! They refer customers to go online, but the site ALWAYS states 'sold out'. Store personnel joke about how they got theirs, but don't explain how that is possible. They state they are sold out as soon as they arrive, but they don't explain who gets them, how, etc. AH's!
Start an equitable pre-order system.”
“I bought an extended warranty on my MacBook Air. Had a problem and walked into the store and was asked if I had an appointment. I said no and was told the first available was two weeks away. I went down the street to CRS and the problem was sorted in less than five minutes. Geek Squad is USELESS. Never pay the extra.”
“This only star goes to the agents I have chat with and the Geek Squad for being so responsible and professional. I give you 5 starts guys, this is not your fault. Unfortunately the person in charge of deliveries messed up big time with ours. I bought a dryer one week ago, on a Wednesday. The delivery was going to take place on Saturday between 12:30 pm and 4:00 pm. The dryer never arrived. When I signed in to my account I got a message saying that I had to reschedule. So did I and the earliest day the system offered was the next Wednesday. The Geek Squad showed up thinking the dryer was here but It wasn't. They were very kind and called customer service for me. The lady over the phone suggested that It was my mistake because I rescheduled service instead of delivery. I got so mad at her, there were no other buttons to click on the website but one, at least this is what I saw in my phone, I don't know if from a computer looks different but in the phone just one place to click on. She said she couldn't do anything about it and that I would need to wait 24 hours for them to resolve my problem and that as a courtesy, they would send me a $50 gift card. This sounded ridiculous because my time has definitely more value. I am washing in the machine and drying in the rack which takes longer and is not suitable for towels. This is the week of Spring Break and I haven't taken my little one anywhere waiting for my dryer. And for Best Buy this a a $50 bucks issue. Well, It is not. At this point I don't even know when I am going to get my dryer, nobody can tell. I won't buy in BestBuy.com again, at least until I know they are giving an outstanding customer service and this will take time. Whoever is in charge of the logistics is ruining the company. And I find ridiculous that before a situation like this, nobody can resolve the issue, there is not trace of who is delivering the appliance, they don't know anything. One of the agents even said that sometimes the guys in charge of the delivery cancel it because they don't have the necessary tools or they find a damage in the product. This shouldn't happen. This is mediocre.”
“Broken promise and poor customer service. Best Buy price matched a laptop computer while I was on a chat with a live agent and that took 45 minutes. I informed them that amazon prime guarantees the product at my door with in 24 hours. Never have I had an issue with amazon they deliver. The Best Buy agent assured me I would receive my product within 48 hours. Since he worked so hard for my business an I felt if I had an issues with the laptop it would be easier to deal with a local store then with Amazon so I decided to go with Best Buy. At my age I should know if the wheel isn't broken don't fix it. I should have stayed with Amazon. So now that I spoke with a Best Buy agent he reassured me the item will not be here on time and will be here before April 1st. Almost a 2 week window. I told them ok I will cancel the order and they informed me that it is in delivery status and I can not cancel (what a joke). Amazon you can cancel and order at anytime. The company should not advertise or make promises they can not keep. If the problem is because of the pandemic then don't advertise on a promise you can not keep. So another words I feel I have been lied to and that doesn't go over well with me. I understand why business price match because of Amazon but at least Best Buy can not deliver what they promise. So in the future I will stick with Amazon Best Buy lost yet another customer. Oh and I will be returning the computer and getting one off Amazon. I should have read the reviews before deciding. good thing I used my Visa at least I am protected.”
“On February 15th I purchased a phone screen protector for $30. My local store didn't have it, so it was shipped to me. I received it on the 25th. A week later or so, the adhesive started becoming loose and the screen protector began sliding up and down the screen every time phone got warm. Eventually, it just started randomly falling off my phone, essentially almost costing me my phone screen. Upon close inspection of the shield, I realized, it only adheres to the phone at its edges and the adhesive part is only about a millimeter wide, instead of being present over the whole surface of the screen - the stupidest thing I've ever seen! It should never be sold in the first place. I went to write a bad review about the product and I saw that virtually all people had the same exact problem with that product. I magically found the receipt so I decided to go return it today, March 17th. That's when I was told, sorry, you are a few days past our 2-week return policy expiration date, blah blah blah. Needless to mention, none of the policies should apply in this case. I called customer service online, but could not get them to refund me for a terrible product because it was one week past their return policy expiration date. I am so unbelievably mad at this experience that tomorrow I'm going to pack up and return a $400+ Samsung smart TV I just purchased from them last week. It will be a pain in the ass, but I'm definitely not going to do any more business with Best Buy anymore. Because it is no longer a Best Buy. It is definitely a WORST BUY. Thankfully they have a lot of competition, so, I will buy that TV elsewhere.”
“Best Buy has the worst communication than any electronics vendor I've encountered. For over a month, I have fought with them to get a refund for a $1500+ laptop purchased on their website, which UPS lost. UPS admitted fault and have been attempting to contact Best Buy to remit payment, so Best Buy could refund my credit card. No communication attempts have been made from Best Buy and I'm still paying interest on the charges. Stay away from their online ordering at all costs.”
“I continue to get billing statements on my account that has been closed. My account was closed and confirmed by #724874 on 3/7/2021.
Please remove me from your mailings.”
“Best Buy's customer service is absolutely the worst I've ever encountered! I order a $1,200 gaming laptop for my son's 11th birthday. Item was ordered on Feb 23rd and was delivered to the wrong address/recipient. It was received back into the Best Buy warehouse on March 10th. It is now March 16th and I STILL do not have any email, tracking number, or idea when the new laptop will be shipped to me. I have been on the phone with every customer service under the sun and NO ONE can give a definitive answer. My son's laptop and my money are out in limbo somewhere. I will now seek to file a formal complaint with the Attorney General against this company because their own customer service is useless.”
“Ordered a major appliance was given a six hour delivery and install window. My wife adjusted her meeting schedule so that she could be available. They were a no show. No call to let us know. I called and Best Buy said they contracted with a third-party installer, that they would call the installer and have the installer call me and that I should work out the scheduling with the installer myself. This, naturally, was a very dissatisfying answer since I purchased from Best Buy and not the third-party installer. Best Buy hired the third-party - not me. Long story short, Best Buy repeatedly failed in their communications and promises, i.e. - "I will have it rescheduled this evening or first thing in the morning." 11AM next day - no call from Best Buy (I had already called twice and also spoke with the rude "third-party") - so I call and tell them I need the oven installed tomorrow between 2-4pm and I need to know by noon. He said he would have the consultant call me by then. No call from consultant, but guy I talked to earlier left a voicemail at 1:36 asking me to call back to reschedule. I left a meeting early to call them back hoping we'd be able to schedule the install for tomorrow. Nope - no luck - they weren't sure if they could schedule it. So I cancelled the order.
My advice - don't buy appliances from big box stores, especially Best Buy. Buy from independent, local appliance stores - you might pay a little more but they are more dependable and customer oriented. Companies like Best Buy could care less. I will not shop from Best Buy ever again. Mistakes happen but they made no effort to make things right.”
“I ordered the TV on March 6 and the Sanford, FL store and was promised to receive it day after or two days after. Today is nine days after and I cannot receive the product. I have visited the store I have logged online and I called Call center, no one is able to cancel my order nor to help me with anything. I cannot believe when Walmart and Amazon or anyone else is shipping in one or two days that my order needs to wait two weeks to be received. Not acceptable but I still have to wait since I don’t have a choice.
DO NOT PAY IN STORE AND HAVE IT DELIVERED TO YOU!!!”
“Best Buy has the worst customer service I have ever encountered. The reps you talk to on the phone or online were all poorly trained and will give you inconsistent answers just to get by. They will also keep re-routing you if they are unable to resolve your issue. My issue was only to get a customized COI, which is a very standard procedure for any retail company that delivers large and heavy items/products. If you could get the same product at their competitors', please do. This is not a honest company.”
“I bought a TV two days ago and it was said to be able to be delivered on Wednesday which is today. However I got a call today saying that the item is not available and I need to wait for another 9 days. I was really really disappointed. If they could give me true expectation even if it might take a month to deliver I am fine with that . But it’s really not nice to give me wrong expectations and made me purchase then tell me there’s a significant delay. I am going to have a warm house party this weekend and it turns out that I won’t even have a TV for that”
“My husband went to Best Buy he needed help finding headphones for someone in their 70s with high volume Someone did stop to help they got a pair gave it to him He asked employee to help him set up so he can see if it would be loud enough They did it was not loud enough but better Being better he wanted to see the next step up
The employee pointed to where they were and said the only way to know if they’re going to work was try them out Employee Proceeded to walk in that direction husband following and the employee just took off never came back This is how Best Buy treats its elderly veterans customers No Respect at all”
“TERRIBLE online service. I wanted to buy a stroller for my friend who was going into labour soon so she could leave the hospital with a car seat. I chose one of the few strollers with an estimated time of delivery as the matter was urgent. 3 days after placing the order, I get a message "your order has been delayed" with NO NEW estimated delivery time....... I have now been waiting 3 weeks for this stroller that was originally supposed to arrive after 2 days!! On another note, their "forget your password" option when signing in doesn't actually work.. (-_-)
So, basically, I can't even track where the package is either. Completely unacceptable.”
“They promise anything you want to get you to buy!!! Beware!!! Once the sale is complete, their promises mean nothing!!! They have your money and you’re at their mercy!!! Never again!!!! Well buy from anyplace else other than “NOT BEST BUY”!!!! Don’t need their lies and empty promises anymore!!!!”
“Met at the door by a little rude guard/greeter that insisted I had to wear a face mask. 1) Mask are not required in Idaho Falls. 2) Those of us with medical conditions are not to be queried about our health and reasons we cannot wear a mask. This is sooo old. When told that he was about to loose a customer that pays his wage, the rude little guard replied "Sounds good to me.). Best Buy has lost my business forever and any/everybody I can talk to. I will be sure to remind them around Christmas when they are asking for my business again.”
“Never buy from this company unless you are aware
of their stingy return policy, you have two weeks and then items are deemed unreturnable. They do not support the products they sell. Once they have your money, see you later!”
“I ordered a crockpot pressure cooker and air fryer combo for 119 on Saturday and was supposed to receive on Monday. Well Monday I get a notice that it will be delayed a couple of days. Then called customer service and they said I needed to call the store that the item was being shipped from. Then called the store to find out that they do not ship anything out of their store. She even looked to see if they even had in stock which they did not even have it in stock so called customer service back to find out they won’t ship it until the 15th of this month. So the advertise online fast free shipping which is a lie. It ships free but you will wait a long time for it when you can get it on Amazon for the same price and is faster then Best Buy. Plus Amazon will have it to you when they say they will. I got more lies and stories then the truth”
“I called the Lady Lake, Fl store to inquire if the Geek Squad had any appointment cancellations Sunday. After 18 minutes +- on hold my call was finally answered. Dorian was the associate who took my call. I told him we had an emergency the phone would not turn on at all and the phone in question was a work phone. I explained that Saturday the phone was brought into the store with only one customer at the Geek Squad counter and we were turned away because THE RULE IS APPOINTMENTS
ONLY ON WEEKENDS. He said the availability of an appointment was March 3rd we were scheduled for March 2nd but I explained the situation and I asked to speak to a manager because of the circumstances. He refused and said he would help me. He was the associate and I could speak to him. He was rude, loud, arrogant, snarky and very offensive. I became very upset with him since he absolutely refused to allow me to speak with a manager. He badgered me and said I threatened him. I did not, I stated if I came to the store he and I will speak with the manager! His behavior is absolutely unacceptable and I hope Best Buy stops this behavior to their loyal customers. Our company and our family have bought all our business and personal electronics, televisions, computers, dozens of phones and protection plans from Best Buy/Geek Squad. Until Sunday I have never been treated by anyone at this store in this manner. To make it even worse he would not let me speak and talked loudly over me and he hung up on me! I told him he was on speaker and there were people listening to him. He said he had people listening to me to. Hopefully they recorded this call, I am sure I am not the only customer Dorian treated this way. I am very very upset. Dorian is ABUSIVE to customers (a lot are elderly retirees in this area ) and he is a Bully. He should not be on the phone ever! This review is also going to be sent to
Geek Squad
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
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