“6-15-2021
Best Buy :
I have recently had electronics work performed on my two vehicles after I participated in your geek squad yearly program. And to my dissatisfaction there has been several issues that have been very problematic for me including ordering extra unneeded supplies then having to return them, making at least 6-8 different appointments on over a 3 month period for work that should have been performed on just two separate installation jobs, and finally theft of my property from the trunk of my car while in your care.
On 3/16/2021 I placed an order online order number bby01-806435868145 and had it delivered to my home. I then set up an installation appt. For Friday 4-2-2021 at 4pm to have it installed. At the time of installation I was notified I may need to make another appt. To finish the install because your system did not allow enough time for the simple install. I said ok but I’d like to get it all done in one appt. The job was completed and I was happy. Then it was suggested to me that I could purchase a yearly geek squad membership that would allow for other installations free for other vehicles I own. I thought it to be a good deal and I joined in on it. I then brought in my dodge pu truck on Thursday 5/20/2021 to have a bass box installed. Additionally I set up an appointment for my Honda car for the day after to have my bass box put in that vehicle. However when I brought my truck in 5/20/2021 I was notified they would need more time so I agreed to use my next day appt set up for my car so my truck could get finished. Then on Friday 5/21/2021 I was notified my truck was mostly done but I would need to bring it in again to install one more amp. I agreed because I wanted to get my things completed. I again made another appt for my truck and when I got it back my phone did not work through my truck stereo to use Apple play. It had worked fine prior to this. I called and made yet another appt and after looking into your tech said” I forgot to hook up the front input jacks in the stereo” and I informed him that my amp cover was left off of my amp under the seat. He then readdressed this issue and was finishing it up when I picked up my truck.
Prior to all of these appointments I went in and talked to your tech and we ordered about $1000 worth of parts and speakers for both vehicles. Then I made another appointment to get my car amps and speaker box installed. I brought in several amps I had for use on either of these vehicles and each time everything unused was returned to me until my last appointment with my car. Additionally I had to make 2 more appt to get the work done on my car which included install of the door speakers, bass box and two amps. Then on my last appt for the amp install I was called on Saturday the 12th of June 2021 that the amps I had were not enough power to run my speaker box. I told heime over the phone to use the mtx amp I had or one of the others I brought in. He then said they were not in there. I was confused at this point as to what he was talking about. He suggested I purchase a 4 channel amp he could install somewhere easily. He said it would sound good. I just wanted to get my car done and I didn’t understand just yet what all was going on. So I agreed to just do that and I purchased yet another amp. When I got my car back from your shop 3 of my amps that I brought in were missing. They were there in the trunk of my cat Friday the 11th of June, I even opened the trunk to show the guy everything they could use for the install. He said heime was dealing with it and he would wait for him on Saturday the 12th June when he did the install.
I have received nothing but trouble, heartache, and inconvenience from your Springfield Oregon location because of this. I had to make several appt when in fact this should have been a simple 2 appt ordeal. One for my car and one for my truck. I ordered several items then had to return them and buy other things, when it was known ahead of time what I wanted done. And finally my property was stolen out of your shop and I was forced to buy another amp when I had several.
So now let this serve as your notice that if I am not reimbursed for my stolen property and the cost of the amp I was forced to buy from you, I will sue Best Buy in court. You have 30 days to respond and make this good or I will litigate this matter. My stolen property was one mtx mono amp with a value around $150, one alpine power mono amp worth around $200, and one Rockford fosgate mono amp worth around $200. Additionally I want to be reimbursed for the amp I was forced to buy from you to complete the install because mine was stolen from your shop. After all this I noticed they broke my cup holder in my truck as well.
Thank you
Mark Braun”
“The Best Buy National Hotline that you get transferred to when you call your local store now is absolutely awful and trash. Terrible customer service. Some Best Buy employee of the Geek Squad copped an attitude with me over the difference between a sales consultation or service consultation. I told him that we will all argue over the correct corporate lingo at the State Sales and Use Tax audit at their corporate headquarters in Minnesota this Fall. I ended up going to the store which is what I should have done all along. Do store managers really believe that cutting off communications with the local customers are good ideas? I know it’s a Corporate decision, but it will be the final nail in the coffin for their brick and mortar stores”
“I bought a Yale Lock and paid $200 for tech support to come install it on 6/21/21 between 7am and 1pm, at the Millbury Store in Worcester, hence I called out for work to wait for them, it got to 12.30pm, no communication, I decided to call the store and inquire. Talked to a person named Jade who was extremely rude, he stated I had an accent and that he wouldn't understand me even in a million years, and hanged up on me. Didn't even listen to what I was calling for or even transfer me to another person who maybe could have listened and understood me. Jade spoiled my whole entire day.”
“This review is regarding BestBuy fake online sell of the NVIDIA 3070TI founders edition. I very disappointed that BestBuy let NVIDIA use them like this, I waited around 8 hours online waiting for BestBuy to start the sell the 3070TI founders edition hoping I would be able to finish building my new DIY PC build. When I seen the NVIDIA 3070TI founders edition go from coming soon to sold out I was sad thinking the bots got me. Then 9 days later my saddest went to full blow angry after I found out the BestBuy online sell of the NVIDIA 3070TI founders edition was fake wasting 8 hours of my time how can I every trust BestBuy again.”
“Bought a MacBook Air on Black Friday but got no discount whatsoever. Could have bought it directly from Apple and got their student discount! Heck, they’re even adding in free AirPods right now! The customer service at Best Buy was also horrible! Had to wait HOURS to finally be able to buy my laptop. Got hold of a guy after waiting at least an hour. He said he’ll be back once he’s finished with the other person. Ha! When he came back, he went to someone else who even came after me. Pretty sure he was racist.”
“Call center and understaffed store were a nightmare. Looking at these reviews, at this point they should rename themselves Circuit City or Sears. Shop anywhere but here!!!”
“After reading mini reviews I feel redundant and saying how much I completely hate this company and everything they stand for I hope they have to file chapter 13 very soon and follow the Wayside Best Buy is just as ignorant as they are for letting them share their space what a rip-off warranty from Best Buy and Geek Squad that's why there are many class action lawsuits filed against them”
“I bought a cd burner FREE Shipping: Get it by tomorrow That is what it said BEFORE purchase But after purchase Arriving by June 24 So I get with an agent and nothing but BLAH BLAH did not even say that it was wrong of them to say NEXT DAY but really mean a week....so I tried to cancel nope,never buy from them you might pay a couple of bucks more from someone else but at least you won't get lied to!!”
“I bought a cell phone from Best Buy and they want $45 restocking fee if you return it. Three of their employers were to busy talking to each other while I waited for someone to ask me if I need help with anything. I will take my business somewhere else”
“Picked out a Motorola Cell phone 6-9-21
they had no clue hoe to get set up for me and could not do it and then I had to go up and get a refund ( hone never left the building)
and got changed $45.00 restocking when it was there fault !!Horrible experience . $45.00 to have them look and not get it working in the store. I want my $45.00 back on my Best Buy credit card NOW !!!! John Motley Coeur d'Alene ID store on Hwy 95 .”
“I purchased a 55" TCL TV from Best Buy and it stopped working after 6 weeks. They would not fix it or accept a return. They told me to contact TCL which I tried to do multiple times without success. I will not purchase from Best Buy again as this is not acceptable customer service.”
“I wish I had read these reviews before I bought a computer at Best Buy. The service is absolutely horrible. You wait and wait to buy something and then you cannot talk to anybody in the service department and if you want to make an appointment to pick up your purchase it may be 3 days down the road I will never buy anything at Best Buy again”
“I bought a router over the phone on bestbuy.com and was told that I would receive this in 2 days. Somebody on there and drop the ball and I never received it. I'm from Iowa and the receipt shows that I was in store in Tulsa Oklahoma!! I stressed that I needed it for work!! I called all day the next day for a routing number was hung up on several times even when I asked for the spelling of their names!! I will never purchase another item from this company again!!!!”
“I bought an apple computer on 6/4/21 and then received 3 phone calls and a letter saying there was
no purchase recorded and they were cancelling my BB credit card. Yet, I have a receipt for over $1,400
from VISA. Completing the purchase took over an hour since they had computer system troubles and the sales person did not understand the system. Ended up cancelling the order and going to the Apple store. I have bought well over $8,000 worth of stuff from Best Buy over the years. Never again!
I also spent about two hours on the phone on this issue.”
“Can you please read my one star rating as zero stars?
I ordered a tv. Delivery is today. Signature is required, so I took the day off work to receive it.
I receive a text message saying that the tv was delivered, and yet I'm not watching or even unpacking said tv.
I talked to customer service. Their wisdom was to call back tomorrow. I asked how they would compensate me for my time and now 2 days of lost wages.
THEY HUNG UP ON ME.”
“I searched long and hard for a new desktop computer. I decided to purchase from Best Buy ONLY because their website said it would be delivered today, 6-3-2021 (purchased over web on 6-2-2021). Overnight I received an email stating "Delayed", no reason given, and that it would be delivered by 6-17-2021. Still no reason! It went on to say that if this was not acceptable I could cancel the order. I went on-line to chat with their person who over numerous paragraphs told me that the 6-17-2021 date was correct, and that I could not cancel the order until it arrived and I could refuse it. Their email also said they would not charge my credit card until shipment; a lie!- I understand they did not "charge" the card but they did put a hold on the sales amount. What in hell is the difference. I could not be more dissatisfied with the company. I have bought from Best Buy for years but this is the last time. Deception and lies are simply not of any value to me!!!”
“I Recently Bought A Phone With The Activation In Regard To Provider And Just Wanted To Apply Gigantic Complaint Opposing A Best-Buy Employee @ Store#120 Located By The 1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407 That Is Named "Alex" Being A Mid Or Late Twenties Going To Early Thirties Pasty Toned Caucasian Male With The Dark Blonde Short Hair Around 5’8” With The Hefty Figure And Works By The Phone Field. “Alex” Being The 100% First-Class Quality Rudest Best-Buy Employee In The United States Of The America Does Not Believe In The Golden Rule And Has To Be Right Never Wrong Always To Get A Bunch Of The Final Words And Brings Only Gloomy Personal Issues To Labor As Far As Each Day Of The Long Calendar Month. “Alex” Is Totally Connected Always Being In The Middle Of All Opposing Dramatics When it Comes To Multiply Problems Tied With Employees And Customers For A Local Branch @ 1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407. “Alex” Is Completely Filled With The Hard Glaring Eyes To Match A Negative Motivated Animosity Of The "You Are Invading My Area Of The Operation" & "Why Are You Bothering Me With Questions" & "You Will Never Earn The Right Of My Help" As Well As The Quick Reply Of No Longer In Stock For All Items You Are Looking For To Create A 100% First-Class Liability Problem For A Cathodic Merchant Filled With The Many Terrific Individuals That Are Five Gold Star Quality Customer Friendly Oriented In The Community Of The Sonoma County. "Alex" Being An Employee That Has Been With The Best-Buy For At Least Half A Year Has A Completely Sullen Behavior And Hates The Daily Grind But Will Never Quit To Always Be In A Real Grouchy Mood With Horrifying People Skills And Likes To Get Beyond Aggressive With The Customers In Regard To Phone Field With The Continued Verbal Fighting By The Check-Stand As Well As Being A 100% Tyrant Bully As Far As Being More Than Narcissistic, Enormously Oppressive With A Superior Approach Demeanor To Abuse With The Power And Run Of The Process Just Like A Crude Toward Others, Degrading, Apathetic, Heart-Empty, Negative Attitude, Condescending Maniacal Syndrome, Looney, Irritating, Diabolical, Abrasive Callous Arrogant Monster That Really Enjoys The Opportunity To Lambaste As Well As Chastise Ordinary People Being Customers In The Community Of The Sonoma County. I Definitely Contacted A Branch Manager @ Store#120 (1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407) That Gave Me Just An Empty Promise When It Comes To Discipline For This Individual Being Named Alex Of The A1 First-Class Liability Problem!!!”
“Absolutely the most miserable retail experience of my 63 years. I ordered a refrigerator a month ago. It came damaged. As they could not come back that day, they hooked it up for me to use until they could deliver another. They hooked it up incorrectly and it flooded my kitchen damaging the wood floors. Finally someone came to fix the leak (still no new undamaged refrigerator) and took one look at the hook-up and refused to fix it. After a week, I paid a plumber $150 to stop the leak, since it was so severe, I had to set the alarm to wake up in the middle of the night to empty the bucket. They delivered a replacement- it too was damaged and they never bothered to bring it in. Since then, I have missed 3.5 days of work, waiting for promised pick-ups and deliveries that never came. I have spoken to 9 different people and waited an average of 45 minutes on hold each time. Best Buy has NO CUSTOMER SERVICE and no way to escalate a claim. When you call a local store they tell you that they are not accepting calls in person at this time. Today the deliverymen called before they were supposed to (I am a teacher and told them I would not be available until 2PM). They then lied and put on the record that I told them there was nothing to pick up. I NEVER SPOKE TO THEM! All anyone can tell me is that they will schedule another date when I have to stay home and wait for them to not show up a 4th time. No one can help me. I have been credited for the refrigerator and have another company delivering another refrigerator tomorrow. I have no choice but to have this damaged leaking refrigerator put out by the road. This is Best Buy's problem now, not mine. My credit card company has been instructed not to accept any charges from Best Buy. I will never, ever order anything from this company again.”
