“I bought a Ring doorbell online on 1/8/21 for pickup at my local store. There was no more in stock (showed 1 in stock during time of order), but I was never notified! The only way I found out was by clicking on the "view order status" link in the initial email sent to me that day. I assumed since there was no more in stock, no money would be taken out of my account because stores usually don't charge you until the item is picked up. On 1/21/21, I check my online banking and see a charge from best buy for $104.99. I went back into the "view order status" link and cancelled the order through there, hopefully I'll receive a refund. Just be aware that when ordering from best buy and selecting local pickup, they charge your card right away and it's your own duty to make sure you actually do get refunded if the item is not in stock and you never picked it up. Good thing I saw it on my bank account, hopefully they won't give me the run around.”
“Went to best buy in Manchester MO to buy a laptop and was greeted at the door by an employee asking if I had a reservation. I told him that I didn't and he said they are only letting people in that have a reservation and they turned me away. I guess if they don't want our business we don't have to give them our business. Good luck best buy, turning paying customers away is telling us that you have enough money and don't need us. Never going back! I bought a laptop somewhere else that night.”
“Waited a whole month for a package, only to be told I'm getting a refund. For the entire month I was waiting, I literally have to follow up on customer service every 5 days like it's my job. "The issue had to relay back to backend team, please wait 3-5 business days". I'm literally stuck using a old unusable device for a WHOLE MONTH. They could have told me I'm getting a refund earlier and I could have spend gotten a new device on elsewhere instead. My package should have arrived within 3 days instead I have to wait 30 days to be told I'm just getting a refund. They didn't even bother to send me another product.
DO NOT BUY FROM BEST BUY ! It's the worst buy. Waste my a month of my life, following with customer service only just to get my money back, money that was originally MINE.”
“Waited for washer and dryer for months kept getting pushed back she to stock and 6 months later no washer and dryer and no apology. Cancelled never ordering from them again.”
“We ordered 3 TV to have installed asap. We were told they were 2 weeks out and confirmed that we had a date of Jan 20th first appointment of the day. We were told they would call the day before and they did not. they didn't even call today we had to jump through the geek squad circus only to be told it would be 2 more weeks and that they would not guarantee when they will show up. I personally will never use there service again and will do my best to buy all future product elsewhere. nothing but disrespect coming from this company. This is not the only time I have been screwed over by this company but it will be the last. do your self a favor do it your self or hire a friend or handyman all these people care about is taking your money and leaving you frusterated.”
“I ordered and when the delivery came, it was the wrong appliance. They asked to haul my current machine away and bring my correct one tomorrow. I said sure. 6 hours later, I received a link to reschedule via text. Tomorrow was not an option. I was only off work today and was going to have to miss work for a later date. they would not budge. So a refund was my only option. Supervisor "Mike" said Best Buy would not return my appliance they took nor it's value. It was still working. He then hung up on me.”
“Purchasing a fridge from Best Buy was a complete and utter joke that I don't even know where to begin. Our initial delivery never came. We had our food out and waiting for six hours, and no one ever showed up. Made several phone calls to different reps to reschedule. After several inconvenient phone calls, I finally gave up and went with whatever schedule they have available.
The day finally came for our second delivery. The delivery guy informed us that the fridge is damaged; therefore, they would have to reschedule (for a THIRD delivery). This whole ordeal has been the most horrific buying experience in my life ever.
I would go into detail to show how elementary Best Buy has its scheduling system and interoffice communication, but I want customers to read my review and understand what is ahead of them when purchasing home appliances with Best Buy.”
“Purchasing a fridge from Best Buy was a complete and utter joke that I don't even know where to begin. Our initial delivery never came. We had our food out and waiting for six hours, and no one ever showed up. I made several phone calls to different reps to reschedule. After several inconvenient phone calls, I finally gave up and went with whatever schedule they have available.
The day finally came for our second delivery. The delivery guy informed us that the fridge is damaged; therefore, they would have to reschedule (for a THIRD delivery). This whole ordeal has been the most horrific buying experience in my life ever.
I would go into detail to show how elementary Best Buy has its scheduling system and interoffice communication, but I want customers to read my review and understand what is ahead of them when purchasing home appliances with Best Buy.”
“You can't get through to the Waco Texas store by phone. The customer service at this store is terrible. If you try to go to the store, which I did on 2 occasions on my lunch break and there was a waiting line to go into store. I made 7 attempts to contact by phone and was placed on hold on all 7 attempts. The longest I waited was 27 minutes 22 seconds. On the last 3 attempts I tried, I hung up after 5 minutes. If you buy merchandise from the Waco store, don't expect to get to talk with someone for help on anything you purchase or plan to stand in a wait line to get into that store. I have bought lots of things from this store and it has been my go to store for electronics and help. But I will be looking for another store to get these items since they can't answer the phone for help and to purchase items. Worst customer service I have had in a long time. Gil Lillard Waco Texas”
“Multiple problems with installation. The biggest problem was with customer service. NO ONE answers the phone, NO ONE returns messages. DO NOT buy from Best buy unless you live next door and can speak to actual.associate”
“Bought a new mac and had it set up by the geeks. Still not right ! I get no help when I call . Can’t even contact the store ( peoria Illinois) also miss charged for service first time.”
“STOLEN PS5 FROM BEST BUY!
Went to pick up our online PAID order at the BEST BUY in Northbrook. Was told someone else had picked it up already. Whoever picked it up DID NOT HAVE TO SHOW ID OR SIGN ANYTHING. Best Buy store manager told us he would file an incident report and call us in a couple days. BEST BUY Called Corporate customer service and they said there is nothing they could do.
DO NOT BUY ONLINE FOR PICKUP AT BEST BUY!”
“I am noted as an "elite" member because of my purchases. During the holiday shopping season Best Buy Glen Allen VA had a Chromebook advertised for $150 off the retail price. It was posted on 12/20. On 12/26 I tried to buy one. They claimed to be out of stock and could not order. I went back the next day and the price was still showing (I took photos) but that it was a mistake and they would not honor it. I asked to be contacted by their General Manager and called their customer service number 4 times, was either hung up on or put on hold, used their chat option and posted using their app. Today is 1/15/21 and not a single person from Best Buy has reached out to me. Not only will I not shop there again, I will post on every social media platform available for others to use Amazon and other retailers such as Costco if you want good customer service.”
“Best buy has been on of my favorite store for any Tech related products. Never could I have imagined that they have a super poor customer service.
First the item that I ordered was delayed for a week. I been very patient and didn't complain.
Then it was marked as delivered whereas I didn't receive any item. The strange part is the time stamp, the shipping info said it was out for delivery for by 4:13 pm then it was marked as delivered by 4:14 pm. Unless they could teleport to my house then it is acceptable. Then I called customer service the first guy promised me for a supervisor solution for 48 hours but no one reached out to me. Then the second guy told me it should be 7-10 business days. I didn't even asked for a 48 hours solution and yet they offered it so I was impressed at first but I didn't know that they are a bunch of liars. Then I called again this east indian lady hung up on me when she can't give me any answers. That is super unprofessional. I was not even rude and I actually was very calm. I'm just asking for a solution.
Because of this poor customer service I might never buy again from BestBuy”
“I strongly recommend against purchasing from Best Buy.
I purchased a Logitech Wireless 3-in-1 Charging Dock for my boyfriend for Christmas. We've tested it out over the last few weeks and no matter what we do we cannot get one of the charging ports to work. The upright phone charging dock will only charge his phone for 15 seconds before switching off.
I called Best Buy to return the item, as it is unfortunately defective and I would like to replace it with one that works. I live in Ontario and due to the Covid-19 pandemic, the provincial government has issued a stay-at-home order and reopened the State of Emergency telling people they cannot leave their homes for anything that is not essential which is listed as food, health care, exercise or work.
According to Best Buy, I have until January 16th (two days from now) to bring the charging dock into a store to replace it, which I cannot legally do because of the stay-at-home order. They mentioned they could print me a shipping slip to return it that way but it probably won't make it in time so they wouldn't recommend doing that. Again, I would have to go to the post office to do this which is non-essential, potentially exposing myself to the virus and causing further spread.
It is extremely disturbing to me that a company as big as Best Buy would refuse to extend their return policy through a global pandemic. The item is defective and they've given me basically no way to legally return it.”
“Don't ever buy a phone from Best Buy. I bought an iPhone from them. The guy told me I had 90 days to return the phone and when I went back after 2 1/2 weeks, I was told I only had two weeks to return the phone for a full refund. The phone is a lemon. I use it primarily for work, paid $500 for a piece of junk that they won't exchange the phone for.”
“WILL NEVER BUY FROM BEST BUY AGAIN.. I was scheduled for a delivery between noon and 5 P M. i received a call that afternoon that the delivery could not be made. It seems there was a minor accident. While I am very sorry for that, my problem is I should receive the refrigerator the next day .NO. I HAVE TO WAIT 6 DAYS without a refrigerator. A store like Best Buy should have a back up plan. Do yourself a favor and stay far away from BEST BUY. Go to P C RICHARDS in Mt Holly. Refrigerator coming Saturday. WILL NEVER SHOP BEST BUY AGAIN”
“WORST experience ever! They outright lied to me about delivery and all they did was offer to refund my money and cancel my order. It was the worst experience ever purchasing anything from anywhere in my life! Good luck going out of business. LOL”
“Your not sorry the best buy in Vero Beach Florida. Your Manager dose not keep the store in good order Products or miss marks Misleading consumers that purchase with no concern by the employees or management and on top of that they're Rude to customers when they're informed. And then when you Informed they ask customers to leave which I will and not come backI have plenty of places to buy My electronics from. If you have not figured it out your manager need to go or just let him Continue to ruin your business.”
