“The laptop gift was stolen and Best Buy failed to do an in-depth investigation with UPS. They did not ask whom signed for the package. They just accepted the proof of delivery from UPS. Needless to say, they did not want to provide a refund or replacement to a loyal customer.”
“We brought our truck in to get a system put in it. They told us it would take 2 1/2 hours to finish then we found out the guy who sold us the speakers and stuff sold us the wrong size speakers the box was to big for our truck then they couldn't figure out how to put the speakers in the truck until I got off work and came down there. They told us it would be about her 2 hours well 7 hours later and it still wasn't done. This is the worst experience I have ever had and it's not my first time getting a system installed in a vehicle. My kids missed there boxing practice and my fiance and I sat in the store waiting forever. We were tired and my fiance works nights and didnt even get to sleep before work. We should have gotten a free gift card or something because best buy employee sold us the wrong stuff and it took forever to install. Iam so mad and won't ever have anything installed again and to think I was going to buy a car alarm here lol not anymore.”
“No support. No phone calls back. No one answers the phone at the stores, ever! Got one person to pick up after about 30 calls and wanted to speak to a manager. They won't let you. Left a message, never got a call back. Still haven't got my tv installed. Still haven't got a refund. Absolutely the worst service of any company I have ever dealt with. 0 stars!”
“Gabe in computers assisted with the correct lighting USB cable. I was not familiar with the store layout. Was walking aimlessly and Gabe asked if I needed help. He showed me exactly what I needed and checked me out at the register. Thank You, Gabe for your kindness and professionalism. Store# 829.”
“I will never buy anything from Best Buy again. I understand that like me Covid has presented many challenges to your operation. As an un-vaccinated 64 year old I have tried to limit my shopping to online. We were at the point we felt we needed to have a printer at home as we thought that working from home maybe a permanent thing. Now that we are scheduled for the vaccine we are looking at getting back in the office within the next month or so. That means we no longer need or want the printer and returned it un-open.
The order itself was an issue as I ordered everything on line, printer and replacement ink cartridges with the intent to have everything shipped to my home, but no Best Buy just wouldn’t allow that. I had to come in to the store for the ink cartridges.. I get notification to come in and pick up my ink and what do I find. They have only one of the two cartridges I ordered and now I have to come in a second time. I ignored the second notification and they canceled the cartridge off the order. I am now making my second trip in to Best Buy to return the printer, brand new, never opened and do I get my money back. Nope! That’s not how Best Buy works unless you are an elite customer. Screw it.
I WILL NEVER EVER BUY FROM (not the)BEST BUY AGAIN. I WILL TELL ANYBODY AND EVERYBODY NOT TO SHOP AT (not the)BEST BUY EVER AGAIN. That kind of poor customer service does not deserve to be in business. I just threw $238.59 down the toilet. Another causality for the pandemic.”
“I had a horrible experience at Best Buy in Sherman Oaks. I asked for a product and the person wasn't sure where it was. He suggested that I go downstairs I had no where to go and nobody was around to help. Then I went upstairs to look for what I wanted. Looked around for help. They need to get more help. I finally found someone and she was of no help so I simply left never to go back.”
“They promise a date for shipping so you can buy the item and then they decide to change the date and not delivering it on time. ITS A SCAM I feel fooled because the reason why I pick the items is because of the delivery promising day. You suck at making your promises. Unfortunately I felt again because is not the first time they do this to me. Don't fall for the delivery date ITS A SCAM.”
“We scheduled an appointment with Geek Squad to get our laptop fixed. We expected a Geek Squad technician to take a look and give us a diagnosis. Instead, at this required 20 minute "appointment" it was just a person behind the counter plugging and replugging in the adaptor then ultimately telling us it will be free of charge and covered by warranty, which of course we were thrilled with. So we leave our laptop with them, believing that it will be fixed and free of charge under warranty (we even signed a form stating so). A week or so later I get a call from Geek Squad telling me to pay $700 to get the laptop repaired! If this had been diagnosed at our original Geek Squad "appointment" and had I been informed that it was going to cost me more than what I paid for it, I never would have left my laptop with Best Buy (and they know this). It is a complete BAIT AND SWITCH. I declined the repair and they make you schedule yet another "appointment" just to come pick it up. I am already miffed at this point for the broken promise to fix the laptop, I arrive at the store and they have the gall to charge me $35 for "shipping?" At first he says I signed a form that says I have to pay this but when I asked to see this form he refused and said I would have to schedule another appointment. Well I read over the copy when I got home but it says nothing about paying a $35 "shipping fee." When I voiced my dissatisfaction with how the whole thing was handled, this "manager" with ZERO customer service skills begins telling me and my son that he will call the police if we don't pay and saying it was OUR fault that we broke the computer and we should've known better about what was wrong with our laptop. Excuse me, isn't that YOUR job, and isn't that why we took it to Geek Squad in the first place, to find out what's wrong and to GET IT FIXED? My feeling is that they make these grandiose promise so you leave your computer with them, then once they got it in possession they figure you'll be desperate enough to pay the money in order to get it back. In my opinion, they operate like con artists. Plus you can never call the store direct, it just gets connected to a call center whose representatives hung up on me TWICE. My 15 year old son had more manners and maturity than this manager at the Rockford Best Buy. NEVER AGAIN. After reading others' comments it made me see the common themes when dealing with Best Buy: Not delivering on promises, lack of disclosure, misinformation, poor customer service, baiting, dishonesty. HOW ARE THEY STILL IN BUSINESS???”
“I purchased a new washing machine. Once it was delivered I was told that it can't be hooked up. I was never asked...or told by the Geek Squad that only wall installations are done. Had I known that. I never would have purchased my machine from there. This is an unprofessional and undisclosed practice. I told the young lady that I spoke to that you have to ask the customer about their home installation setup. Wall setup or under the sink setup. I wasn't asked either. I now have to additionally pay a plumber to hook up my machine. More money out of my pocket. Geek Squad...you guys stink!!”
“Best Buy SUCKS! Trying to purchase a new xbox series console is impossible. Store personnel are AH's! They refer customers to go online, but the site ALWAYS states 'sold out'. Store personnel joke about how they got theirs, but don't explain how that is possible. They state they are sold out as soon as they arrive, but they don't explain who gets them, how, etc. AH's!
Start an equitable pre-order system.”
“I bought an extended warranty on my MacBook Air. Had a problem and walked into the store and was asked if I had an appointment. I said no and was told the first available was two weeks away. I went down the street to CRS and the problem was sorted in less than five minutes. Geek Squad is USELESS. Never pay the extra.”
“This only star goes to the agents I have chat with and the Geek Squad for being so responsible and professional. I give you 5 starts guys, this is not your fault. Unfortunately the person in charge of deliveries messed up big time with ours. I bought a dryer one week ago, on a Wednesday. The delivery was going to take place on Saturday between 12:30 pm and 4:00 pm. The dryer never arrived. When I signed in to my account I got a message saying that I had to reschedule. So did I and the earliest day the system offered was the next Wednesday. The Geek Squad showed up thinking the dryer was here but It wasn't. They were very kind and called customer service for me. The lady over the phone suggested that It was my mistake because I rescheduled service instead of delivery. I got so mad at her, there were no other buttons to click on the website but one, at least this is what I saw in my phone, I don't know if from a computer looks different but in the phone just one place to click on. She said she couldn't do anything about it and that I would need to wait 24 hours for them to resolve my problem and that as a courtesy, they would send me a $50 gift card. This sounded ridiculous because my time has definitely more value. I am washing in the machine and drying in the rack which takes longer and is not suitable for towels. This is the week of Spring Break and I haven't taken my little one anywhere waiting for my dryer. And for Best Buy this a a $50 bucks issue. Well, It is not. At this point I don't even know when I am going to get my dryer, nobody can tell. I won't buy in BestBuy.com again, at least until I know they are giving an outstanding customer service and this will take time. Whoever is in charge of the logistics is ruining the company. And I find ridiculous that before a situation like this, nobody can resolve the issue, there is not trace of who is delivering the appliance, they don't know anything. One of the agents even said that sometimes the guys in charge of the delivery cancel it because they don't have the necessary tools or they find a damage in the product. This shouldn't happen. This is mediocre.”
“Broken promise and poor customer service. Best Buy price matched a laptop computer while I was on a chat with a live agent and that took 45 minutes. I informed them that amazon prime guarantees the product at my door with in 24 hours. Never have I had an issue with amazon they deliver. The Best Buy agent assured me I would receive my product within 48 hours. Since he worked so hard for my business an I felt if I had an issues with the laptop it would be easier to deal with a local store then with Amazon so I decided to go with Best Buy. At my age I should know if the wheel isn't broken don't fix it. I should have stayed with Amazon. So now that I spoke with a Best Buy agent he reassured me the item will not be here on time and will be here before April 1st. Almost a 2 week window. I told them ok I will cancel the order and they informed me that it is in delivery status and I can not cancel (what a joke). Amazon you can cancel and order at anytime. The company should not advertise or make promises they can not keep. If the problem is because of the pandemic then don't advertise on a promise you can not keep. So another words I feel I have been lied to and that doesn't go over well with me. I understand why business price match because of Amazon but at least Best Buy can not deliver what they promise. So in the future I will stick with Amazon Best Buy lost yet another customer. Oh and I will be returning the computer and getting one off Amazon. I should have read the reviews before deciding. good thing I used my Visa at least I am protected.”
“On February 15th I purchased a phone screen protector for $30. My local store didn't have it, so it was shipped to me. I received it on the 25th. A week later or so, the adhesive started becoming loose and the screen protector began sliding up and down the screen every time phone got warm. Eventually, it just started randomly falling off my phone, essentially almost costing me my phone screen. Upon close inspection of the shield, I realized, it only adheres to the phone at its edges and the adhesive part is only about a millimeter wide, instead of being present over the whole surface of the screen - the stupidest thing I've ever seen! It should never be sold in the first place. I went to write a bad review about the product and I saw that virtually all people had the same exact problem with that product. I magically found the receipt so I decided to go return it today, March 17th. That's when I was told, sorry, you are a few days past our 2-week return policy expiration date, blah blah blah. Needless to mention, none of the policies should apply in this case. I called customer service online, but could not get them to refund me for a terrible product because it was one week past their return policy expiration date. I am so unbelievably mad at this experience that tomorrow I'm going to pack up and return a $400+ Samsung smart TV I just purchased from them last week. It will be a pain in the ass, but I'm definitely not going to do any more business with Best Buy anymore. Because it is no longer a Best Buy. It is definitely a WORST BUY. Thankfully they have a lot of competition, so, I will buy that TV elsewhere.”
“Best Buy has the worst communication than any electronics vendor I've encountered. For over a month, I have fought with them to get a refund for a $1500+ laptop purchased on their website, which UPS lost. UPS admitted fault and have been attempting to contact Best Buy to remit payment, so Best Buy could refund my credit card. No communication attempts have been made from Best Buy and I'm still paying interest on the charges. Stay away from their online ordering at all costs.”
“I continue to get billing statements on my account that has been closed. My account was closed and confirmed by #724874 on 3/7/2021.
Please remove me from your mailings.”
“Best Buy's customer service is absolutely the worst I've ever encountered! I order a $1,200 gaming laptop for my son's 11th birthday. Item was ordered on Feb 23rd and was delivered to the wrong address/recipient. It was received back into the Best Buy warehouse on March 10th. It is now March 16th and I STILL do not have any email, tracking number, or idea when the new laptop will be shipped to me. I have been on the phone with every customer service under the sun and NO ONE can give a definitive answer. My son's laptop and my money are out in limbo somewhere. I will now seek to file a formal complaint with the Attorney General against this company because their own customer service is useless.”
“Ordered a major appliance was given a six hour delivery and install window. My wife adjusted her meeting schedule so that she could be available. They were a no show. No call to let us know. I called and Best Buy said they contracted with a third-party installer, that they would call the installer and have the installer call me and that I should work out the scheduling with the installer myself. This, naturally, was a very dissatisfying answer since I purchased from Best Buy and not the third-party installer. Best Buy hired the third-party - not me. Long story short, Best Buy repeatedly failed in their communications and promises, i.e. - "I will have it rescheduled this evening or first thing in the morning." 11AM next day - no call from Best Buy (I had already called twice and also spoke with the rude "third-party") - so I call and tell them I need the oven installed tomorrow between 2-4pm and I need to know by noon. He said he would have the consultant call me by then. No call from consultant, but guy I talked to earlier left a voicemail at 1:36 asking me to call back to reschedule. I left a meeting early to call them back hoping we'd be able to schedule the install for tomorrow. Nope - no luck - they weren't sure if they could schedule it. So I cancelled the order.
My advice - don't buy appliances from big box stores, especially Best Buy. Buy from independent, local appliance stores - you might pay a little more but they are more dependable and customer oriented. Companies like Best Buy could care less. I will not shop from Best Buy ever again. Mistakes happen but they made no effort to make things right.”
“I ordered the TV on March 6 and the Sanford, FL store and was promised to receive it day after or two days after. Today is nine days after and I cannot receive the product. I have visited the store I have logged online and I called Call center, no one is able to cancel my order nor to help me with anything. I cannot believe when Walmart and Amazon or anyone else is shipping in one or two days that my order needs to wait two weeks to be received. Not acceptable but I still have to wait since I don’t have a choice.
DO NOT PAY IN STORE AND HAVE IT DELIVERED TO YOU!!!”
“Best Buy has the worst customer service I have ever encountered. The reps you talk to on the phone or online were all poorly trained and will give you inconsistent answers just to get by. They will also keep re-routing you if they are unable to resolve your issue. My issue was only to get a customized COI, which is a very standard procedure for any retail company that delivers large and heavy items/products. If you could get the same product at their competitors', please do. This is not a honest company.”
