“I purchased a Samsung S20 phone from Best Buy through Sprint. I spent hours on the phone with Sprint complete and they determined it was a defective device. It was looping the same update for over 12 hours, apps weren't copied correctly, etc. I returned the phone via mail the following day and they received it 2 days later. I was notified via email AND via chat that I would receive a full refund within 5 to 7 business days. I just found out yesterday that I was charged a $45 restocking fee which is ILLEGAL because it was a defective device. I spent HOURS on the phone with incompetent people who kept transferring me and finally called corporate. The switchboard operator refused to help me and kept putting me in the cue. I finally spoke to a man who promised me this was a mistake and everything would be refunded back to my card. He told me it was a system error. After almost an hour he informed me that it was done by the store who handled my return. He told me I would have to go into the store and ask them for a refund. First of all, I am DISABLED. I CAN'T WALK or drive. Secondly, there is a WORLDWIDE PANDEMIC. And lastly, I live in LOS ANGELES where the hospitals or overflowing with cases. HOW WOULD I GO TO A BEST BUY STORE??? WHY WOULD I OR SHOULD I HAVE TO DO THAT???? THIS IS BEST BUY'S ERROR and I was promised a FULL REFUND. Charging me a restocking fee for a defective device is AGAINST BEST BUY'S OWN POLICY, yet I am supposed to drive to a store and get a refund?? When I called corporate back to get the name of the store that charged me, the operator refused to help me and would not answer my calls. This is DISCRIMINATION. I am a disabled person in the COVID hotspot of the world. I can't drive to the store and to ask me to do that in response to a mistake YOU made is UNACCEPTABLE. Having an operator laugh at me and refuse to answer my calls is discriminatory in nature and I will not stand for it. I want a FULL REFUND and an APOLOGY.”
“Worst experience ever!! Will never order from Best Buy online again for our business. Ordered a dryer for a rental property in January and the site showed it was in stock and available. The day of delivery after email confirmation of our appointment, it never shows. I call Lynn to be told it will be delivered on the seventh. It was supposed to be here between 7 AM and 1 PM. At 11:40 AM I get a call that they won’t be delivering it. At this point the residents that live at this rental have taken two different days off to be home for this delivery. And now no dryer. On calling in after a very long amount of time on the phone I was told that they contacted the warehouse and assured me that it would be in town on February 11 and would be delivered for sure on Friday, February 12. Guess what. I got an email today, the 11th, that my item was no longer in stock. I called and was given multiple different excuses hung up on after what was supposedly a bad connection though they confirmed my number and never called me back, and was told that they could get me the dryer I ordered March 18. A dryer that showed online it was available when I ordered it, and then promised delivery three different times and never showed. Absolutely unacceptable business practices.
The resolution, next time I order something from Best Buy they will compensate me for my troubles. Are you kidding me. Why would I ever order from you again? Thank you Lowe’s. I called they had one in stock as their website showed and they are delivering it for me tomorrow”
“Never ordering from this company again. They sold me a stackable washer and dryer, shipped it to my house without any mounts to stack the units. When the shippers notified me, they called Best Buy to see what the info was on the brackets and the customer service agent said I should have known about them, searched for them on their webpage and purchased them myself. I don’t understand why they wouldn’t have offered me these pieces when I was checking out.. or said hey, suggestion; this is what other people bought that you might need. It is Tuesday. They are telling me no one can help me until Saturday. I now have a washer and dryer unit sitting in my kitchen, not hooked up. I have Airbnb tenants checking in on Friday. Not to mention, the customer service guy got frustrated with the shipping guy and hung up on him. Was super unprofessional. I am now looking for a local handyman in my small town to help me install these units- after I drive 150 miles to go pick up the $40 bracket. Makes no sense. I have forever black listed Best Buy. I am hopeful they will go out of business because this level of inefficiency is a thing of the past. Good riddance.”
“Best Buy is definitely the worst store to buy. They should go bankruptcy. Not only more expensive on anything but also the worst return policy and reward point policy and bad customer services. I will never deal with Best Buy in my life and will tell all my children and neighbor the same.
I even do not want to give them one star but it looks like there is no zero start option.”
“Worst experience. Bought a cell phone on boxing day. They never delivered it. 4 weeks of asking them why. It showed on web as available at the regular price both at the store and online the entire 4 weeks. After 4 weeks they credited my credit card. I did not ask for my money-back. I wanted the phone I bought at a discount on Boxing day. Buyer beware.”
“I purchased a Logitec mouse. It didn't work. I attempted to return it and was told that I purchased it 16 days ago, and that their return policy only extended 14 days. I live in a small town 50 miles from the nearest Best Buy store. WTF! Not like I can get there every day.
They need to get a clue from Menards, Home Depot, and other retailers. I will buy from Amazon next time - no BS returns. They DO NOT stand behind the products they sell! I, my family and friends will no longer be customers of Worst Buy stores.”
“First off.Bought a car stereo .Free install. Asked how it was more then what I totaled in my head. Salesman put 130 install on the speakers .My appointment was scheduled at215.It is now 345 .They pulled my car in.It is now 4 .Nothing being done. Never again. Totally b s .”
“I ordered a stove to be delivered and installed. The night before I received a voicemail saying that my stove was still scheduled to be delivered between 12 and six the next day. I waited around and got everything ready. At about 330, I received a call from Best Buy but couldn’t pick it up quick enough so I called the number back. I spoke to some sort of customer service rep and he told me that because I didn’t pick up the phone fast enough they already rescheduled and would not be bringing my stove. After a long discussion, he told me that they could not call the drivers to tell them that I was home. None of this made sense. After a long discussion and canceling my order,”
“I was lied to and manipulated by a salesman in August of 2019 who tricked me into buying a protection plan for nearly $300.00. I bought a Microsoft laptop and was told that if anything ever happened to it within 2 years that I'd simply have to bring it down and exchange it for a new one, or a different comparable mode. Well, the first one I bought crashed right in front of me and the salesman in the store. He said "Oh, well this is an experimental model that has it's own T-Mobile card." He gave me another model that ran off home internet. That computer lasted only a few months before it crashed. I took it back and the salesman said we don't even sale experimental models and "sure," we can exchange it. Then when he had all the information in the computer, he told me the best he could do was send it back to the factory. I ended up buying new computer because I need one. They are so manipulative and dishonest. I've been going there for years with no issues, however the human race in general is going to Hell in a handbasket. Don't ever buy "protection," and I certainly pray for their salvation but won't be going their anymore.”
“Worst shopping experience ever! I placed a store pickup order on 20th, they said I could pick it up on 27th. But I didn’t receive the email on that day so I contacted the customer service immediately via website chat and they told me the item was already in the store and was prepared to be picked up the next day. Then when I contacted them again the next day, the other agent told me the item had been purchased by other customers?!! What’s the meaning of placing a store pickup order and paying for it in advance if you can’t hold my order? Now they just told me sorry there is nothing we can do for you! Still can’t believe they just let someone else take the item that I already paid for it. Horrible service!”
“Never again. Came in with my lap top as I couldn't get it to hold a charge.....the agent took it to the back room maybe all of one minute and came back and said that it needed to be sent in for repair and estimated the cost of 1000.00 to 1300.00. He said I know its best to get a new computer. I went outside and called Apple Care and she said I needed to plug it in and they would have me push several keys and maybe it would be corrected. I came home and plugged it in and it has not even been 40 minutes and its 82% charged. Guess the guy did the test but told me I needed a new computer. Its just 3 years old.”
“I am so disappointed, I don’t know that I can in good conscience purchase from Best Buy again. I’ve been a faithful customer for many many years, since circuit city died and Best Buy came in as the Goliath they are.
We purchased a new dishwasher in February of 2020, it was a Samsung. I won’t make that mistake again, but that’s only part of the story.
The Samsung was on sale, it was an open box item. Little did I know. We were buying a defective model. This model was returned for some reason, and I believe we found out why. We just didn’t learn until after a while.
The metal seal that holds the gasket in place on the bottom right corner came loose, so the bottom drawer would no longer slide in. It was rendered useless in a period of about 11 months. But hey, it happens, we were smart enough to purchase the geek squad warranty. So, I called them up and was greeted by a friendly voice, the gentleman offered me an exchange, all I had to do was go to the store and they’d replace it, like for like, since it was not repairable.
Sadly, a simple exchange was not possible. They did have one in stock, but since we got a “deal” on the dishwasher, we were asked to pay the significant difference. We bought an open box, and since they didn’t have an open box one, we had to pay the retail price. After some discussion with the store manager, we opted to have them give a full refund while we decided what we were going to do.
Well, we ended up buying a different dishwasher, a Bosch this time, one we’ve owned before and loved. It was on back order, so we had to wait for some time. They sent someone out to pick up the broken dishwasher, he was willing to install the new one, but.. it hadn’t arrived yet. I was frustrated, but oh well.. we moved on.
We originally had a delivery date of 1/23/2021, but then the date was pushed to the 27th which was frustrating. We dealt with it.
Today they delivered the dishwasher, only to find out the front door was dented in the upper left corner. They weren’t prepared to install since we hadn’t paid for it. But. When they took the other one, they were willing to install it free of charge? How does that make sense?
I digress.
Now we have a dishwasher that’s damaged, so we call for a replacement. Which is great! Except.. it’s no longer available.
I can’t express enough my frustration. I am an elite plus member, and have been for many years. I’ve convinced many of my friends to make large purchases there, but I can’t do that anymore. They don’t stand behind their geek squad.”
“Best Buy is the Worst company to do business with. Paid for my washer and dryer to be delivered. The delivery never happened- you call the store no one answers and corporate is useless. I will never shop at Best Buy again. They don't care about the customer. Went to the Auburn Hills store because corporate said I had to work with them to set up delivery again. Ironically, another customer was in there for the third time trying to get his order right. I was told that they don't answers phones at the store (then why give our a business card and tell us to call if we need anything). I was also told they can't move up my new delivery date that was the only thing available since they decided not to deliver my appliances as promised yesterday. I was so happy to cancel my order and will never shop with them again. @Best Buy Executives open your eyes and shop your stores they offer the WORST customer service.”
“This is the worst company I ever deal with. They cancelled two orders I did in the last month for no reason. My card is always accept everywhere worldwide. I'll never purchase again from you. I hope BestBuy will go Bankrupt this year. I'll never recommend BestBuy for anyone. In fact, I will dissuade people to deal with your Company.”
“I got conned in to opening a BestBuy credit card account with the misleading promise of a $100 discount on a $1500 purchase! This was a total lie! I’d sue them, but can’t prove the lies I was told.
BestBuy is totally unethical and forces their employees to lie to promote their money making schemes!”
“I received a coupon for $5.00 ... I’m disabled and couldn’t physically get to a Best Buy by the date the coupon stated... I did go one day late and they couldn’t honor my coupon!!?? Come On!!! There’s a friggin pandemic! So rude !! I’m looking for a 65 “ flat screen my daughter took ours to college and I’ll be damned before I buy it there!!! I have purchased so much here!! Keep your 5 dollars idiots I’m done”
“Third repair by Geek Squad on a Samsung refrigerator now waiting since 12/30/20. One no show, now scheduled repair for 2/4/21. Nonexistant customer support. Never buy as an appliancexat BB and never ever buy a Samsung refrigerator. I was warned and ignored it. Don't you!”
“Recently purchased a desperately needed freezer. Delivery was promised in one week. Due to a long distance move, we were purchasing dry ice every other day to keep our frozen foods frozen. On delivery day, the driver, Terry, called us to say freezer would not be delivered that day. I suspect it was never even put on the truck. As a result, we lost over $600 in frozen food. This was Best Buy in Lynchburg, VA. Will never even walk into another Best Buy again. Pure garbage!”
“This has been the worst experience I have ever had with any company in my entire life. If I could rate this lower than 1 star I would give it -1.09677E stars or -1,096,770,000 stars. Bestbuy stole my money for an e gift card and then proceeded to transfer me 27 times before getting me to the WORST customer service rep ever. No one knew anything about anything. Every single person said I would be transferred to the right department and guess what...NONE of them could actually do anything more than the last one, which was transfer me again. I would say I'm surprised but judging by the other reviews I've seen this is par for the course. I was stolen from, lied to, harassed, insulted, and ultimately hung up on. Bestbuy shouldn't even be in business. With the way things are going for them, I wouldn't doubt if they were out of business within the next 3 months. Thanks for completely wasting my time and money Bestbuy. Winner of the Worst Customer Service of The Year award.”
“The customer Service center for best buy is by far the worst! I have been trying to get a refund for an apple watch I ordered, that they could not fulfill and they will not return my money. I have called over 20 times and they disconnect me or put me on hold. The supervisors on staff are no help, they transfer me back to a regular agent when asking me to hold to review my account. This is not okay, I have wasted so many hours trying to get this resolved and I have had no luck. Will be making a complaint with BBB”
