“Wort experience on the phone that you can have in a estore and I’m a photographer, I always have to buy equipment so, I made this mistake a couple of time… I have no idea why I don’t learn my lesson and buy from B&H always … which has the best customer service you can get …”
“I had ordered a refrigerator from Best Buy and when it came, it had a large dent on the side. After speaking with the delivery men, they called a Best Buy agent who confirmed that I would get a $75 refund added back to my credit card. They said I would receive a call from an agent in a couple of days. I never did so I called customer service. After running through the situation with them, they confirmed that I would get the $75 refund back on my credit card and that I would see it in my next billing cycle. Instead, some weeks later, I received a gift card. I don't want a gift card. I see this as making me spend more money on Best Buy products instead of giving me back my money that I spent on their defective product. So, I called customer service again. I had to re-go over my situation several times for something that should be pretty simple. I want the money refunded to the credit card that I used instead of a gift card. After wasting a lot of time on this, I was told that they could cancel the gift card and that I would receive a call within 24 hrs regarding my credit card refund. Knowing how this went last time (someone promising me that I would receive a call and then never receiving it), I asked for a phone number I could call if I didn't receive the call or a complaint ID I could have for tracking purposes. I didn't want to lose the $75 I currently had. Instead, they hung up on me. Wow... I have never had such an unprofessional encounter with a big retailer before. Will never shop at Best Buy again.”
“poor service from geek squad tech installation. never showed up for installation several times, and did not call to cancel. Hung up when I called regarding this. This happened about 8 times in one day. Called corporate office and they were going to give me free tech support for a year. When I called for them to honor this, they refused...Will never deal with Best Buy again. I would not recommend getting their tech support for $199.00.”
“Went into the Ft. Myers Florida store asking to buy the best cable modem router. I did not care about price of $329.00, just wanted reliability and no hassles. Less than 6 months later, the router will not stay connected to any of my peripherals. It is definitely the router. Called the manufacturer and they would only speak to me if I agreed to pay, as tech support ends after 90 days. Called Best Buy and got another 2 step shuffle. I could pay "geek squad" to find out issue. I passed. Going to just rent or buy from Xfinity. I will NEVER set foot in a Best Buy again. They don't give a s%#t about the customer.”
“On Nov. 26, 2021, Black Friday sell, I purchased a 43in TV on line to be delivered 12/01/2021. It was delayed and I was then given a delivery date of 12/08/2021, which was delayed. I then received a text and an email saying it would be delivered 12/15/2021, when it did not arrive I went to the local Best Buy with my tracking and order information, they could not find the TV and had none in stock. I asked if I could switch to in store pick up or cancel and get a refund. I was told to call National Customer Service, which I did, 12/16/2021 and s/w ? Shawn (not sure on spelling, representative had a heavy accent) she could not find the order and said that within 48 hours I would get an update or a refund. Today, 12/20/2021, I called back since I had not heard anything, s/w ? Asain? (again a heavy accent and hard to understand her name) who informed me that the TV was Lost. I asked her to refund me and cancel order, since I have since bought another TV. She now tells me it will be refunded next billing cycle. 7-14 days, I was shocked since I did not put on BEST BUY account I paid out of pocket and the last representative told me within 48 hours. So I am now without the TV I ordered and without the money I paid. I explained to this rep that the last one told me refund within 48 hrs and gave her the reference number for the conversation and she insisted I had to wait till next billing cycle. I would give Best Buy ordering on line and shipment a ZERO if that option was available. Unsatisfied customer, Pixie L., Tampa, Fl.”
“So I try and call and talk to a local store and they make it look like you’re calling a local number. No you get a national number and they will not let you talk to anybody in the store. How horrible has Customer Service gotten that they !!won’t even talk to their customers”
“I applied for appliances on Best Buy website! Got approved!wrong! They acted like Best Buy but they put me with 3rd party& I didn’t want that at all! Now this appliance connection got my order wrong& I cancelled so many x and their thieves! They are trying to charge me $ hundreds for cancelling & not only that they sent me bill right after can elling& then an e- mail saying it will be delivered in 5 days or so!I blame Best Buy! They should of never made me believe approved with them& now going through all this trouble& worry because of them! Well I’m not letting them do this to me or anyone else! They chose wrong woman to play these games with👍I will do everything to stop them all! If you’dealt with this get ahold of me& we’ll All sue them! This has to stop NOW call me peeps we’ll stop this 3305729052 sandy”
“Telescope purchased online as Christmas present was delivered with missing product activation code. Spent 50mins on the phone with customer service who were not able to help me. First agent offered to ship an replacement but would arrive too late. Unable to hear him over the barks of several dogs in the background. He then transferred me to a different agent to try to get a replacement code. 2nd agent says she cannot provide the code and that I need to go back to the store to get replacement. I told her that no store within 250miles carry the product. She had no options to offer me. Transferred me to another agent who then offered to ship an replacement again but also will not arrive in time. Contacted manufacturer directly and received a replacement code. Terrible customer service.”
“I’ve never had an issue with Best Buy but I ordered an Apple air tag and key chain holder. I literally received an empty bag from Best Buy (not a damaged package either) and now the item is, shockingly, unavailable. Processed my refund but obviously now I can’t get the product. Great job Best Buy.”
“Ordered a Refrigerator on October 5, 2021 because they gave me a delivery date of Dec. 4 The day before delivery they canceled the delivery and said I needed to reschedule. But there was no date because the item was now unavailable. So I canceled and then they charged charged my account for the package discount even though they claimed item was in stock.
Do not trust Best Buy that your item will be delivered at all. They made me wait all that time and I think they know what they're doing just to get you to order from them.
I had another bad experience with them last year as the delivery guys walked off with some of my tools. Best Buy never contacted me to apologize or anything.”
“I ordered a game online for next-day delivery so I made sure I was home all day to receive it.
A few hours later I get a text saying it was being returned and I will be issued a refund. No other explanation was given.
I go to the tracking information online and it tells me that they attempted to deliver my package but were unable to (which is untrue because I was home), then right underneath it, it says no attempt was made.
I call customer service to be on hold for 30 minutes. I finally get put through to someone and they transfer me to another department. I get placed on hold for another 20 minutes and when I finally get through, they hang up seconds later.
I decide to try and do the virtual chat with an assistant instead. I am told it will be a 45-minute wait...2 hours later, it's telling me there's a 35-minute wait, and (shocking) suddenly the chat won't load anymore and asks me to request assistance again (no thanks).
Don't get me wrong, I'm not upset that my item was returned - I understand these things happen. I'm upset that I am not given an explanation why and am also unable to reach anyone to help me, and the tracking notifications are completely inconsistent (don't tell me you made an attempt to deliver the package then say no attempt was made - confusing much?).”
“Best Buy covers their real feedbacks!
*****If you want to see the thousands of negative feedback that Best Buy have, go to ***Trust Pilot Reviews***.
No reps, no supervisors will take account for their problems that this big chain store has. You will never see your money again! I went throug 24 people from reps,to supervisors, to waiting on hold for along time to get hung up on a few times, to finally getting an email stating I will not get a refund even though it was an employee of Best Buy who wrote my address wrong for my item to be delivered. They will blame UPS and also you for what went wrong. I will never ever ever shop at this place again, and I will make sure I will let my family and friends know as well.
I will never see $4,000 worth of items I've ordered that I needed. As they closed the investigation when I asked months ago to fix the problem to be escalated. Nothing was done.”
“A large, expensive xbox accessory was left at our front door in the original package. Our child found it. In the future I would hope any expensive items could be delivered in a brown discreet box. As it is, it was not taken by someone but our child now knows what they got for christmas.”
“BE WARY!
PLEASE READ THESE REVIEWS AND DECIDE IF YOU CAN TRUST BEST BUY FOR ANY PURCHASES WHATSOEVER!!!!
I ordered 3 simple items on 12/13/21; a PC monitor, a mouse/keyboard combo and a DVI to HDMI cable for the monitor. I was given an option of same day delivery by 9:00 PM of the 3 items or choose next day delivery (12/14/21) by 8:00 PM. I figured this would give Best Buy an extra day to ensure all 3 items would come on 12/14/21 since their order confirmation e-mail stated delivery on 12/14/21. The only item I received on 12/14/21 was the mouse/keyboard. I asked the Shipt driver where the monitor and cable are as she stated it may be on a separate vehicle. I logged onto Best Buy and the order status showed the monitor being delivered, the keyboard / mouse was delayed and the DVI to HDMI cable would be delivered by 12/28/21. I called over and over and the Best Buy customer support is useless. So, after ordering in good faith, Best Buy is just so fraudulent; I cannot trust them nor any of their delivery quotes. I explained to Best Buy customer support that I need the monitor and cable to work from home.
A asked the customer support person to contact the delivery company Shipt and as them to pick up my items and deliver them since that is what I paid for. A "Ken" said he has no way to contact the shipping company and cannot connect me to ANY manager.
I now have spent hours on the phone, waiting by my front porch to ensure the monitor is safe and Best Buy customer support cannot even connect me to a manager.
This is the first online order with Best Buy since 2009; I should have learned my lesson better and not logged onto any Best Buy web sites.
Best Buy does not understand that customers order online to hopefully save time, money, frustrations and aggravations.
This Best Buy policy of doing nothing and fraudulently presenting their products and delivery dates is not worth the hassle anymore to me; should have learned from my 2009 order; I figured roughly 12 years later for my next order would give Best Buy many years to be professional.”
“Went to Sioux City store to purchase a new dryer.when I walked in they asked if I needed assistance. Told the lady I wanted to buy a dryer, she said she would send someone to appliances. 15 minutes later I asked her if anyone was coming. She said everyone was busy, they didn’t look that busy but she said she would do me a favor and answer some questions. I said I needed a gas dryer. Her answer was we don’t stalk them and it would take 2 weeks to order 1. I said it needs to convert to propane. She told me I would have to go to Lowes and purchase the adapter myself. I said maybe I should just go to Lowes then. She said okay. So shout out to Lowes! Got a great deal on a new dryer and great service to. Don’t think I’ll be back to Best Buy”
“My husband and I recently visted the Best Buy store in Humble, Texas. We purchase a refrigerator and TV. The sales consultant was charning and very good at helping us spend our money. He was so helpful that he decided to write a check that he could not cash. He told us that he would notate in our account so we would not have to pay for the installation kit for the TV to be wall mounted with the wires going through the wall instead of being visible. To our surprise, the installation team called us not only requesting that we pay the fee prior to installation, the consultant notated in our account that we would pay the fee on installation day. This was total OPPOSITE of the commitment that the Best Buy Consultant made with us. Ironically when attempting to speak with the consultant, he was on vacation. When attempting to speak with the consultant’s supervisor, I was talked at and told that his employee does not lie, and it was a miscommunication. His code of ethics was to solve the miscommunication by punishing the customer. The options given was we could purchase the service, not purchase the service, or take our business elsewhere. That does not seem in line with the advertised Code of Ethics from the Best Buy CEO. Although the supervisor’s demeanor was pleasant, he was TOTALLY dismissive of fault and not open to rectifying it. At the end of the conversation, he also felt the need to exert his authority by telling me, the customer, that no one EVER reverses his decisions. It is sad and unsettling that after being a loyal customer for 20+ years, I was basically told to shove it and no loyalty was given to me, one of the people that pays his salary.”
“Original order was incorrectly shipped so never left Best Buy even though I received so many emails stating it was “arriving tomorrow”. They kept saying it would come and it didn’t. Then asked for a reship and they used an incorrect address. Contacted for the 3rd time saying to send to original sending address. They did not update this after they promised they would. Cancelled order and then receive a text that it is being delivered to the wrong address BEST BUY put down: had to spend 45 minutes on the phone trying to see where this order was as it was in a car being delivered to me and her boss wouldn’t let her drive it to the correct address so I almost had it but because Best Buy messed up I couldn’t. Received multiple reference numbers that led to no where,. Still unsure if I will ever get my money back or if BEST BUY just stole from me. Never again would I order anything from Best Buy and urge people not to. I’ve spent hours dealing with this and it’s just awful.”
“Ordered blood pressure monitor on Dec 9th with delivery for 10th. Bought here specifically for quick delivery as mine broke. They assured me would definitely be here all during the day on 10th. Never came. Could not get my money back to buy somewhere else. Dealt with numerous employees, and called corporate. Was told if not delivered by Dec 24 I can get a refund. If this were an entertainment item , I would not care. I explained the urgency of this item and no one cared. Still do not have, so if you really need something, don’t buy it here”
“I placed an order on November 29th, 2021, to have a washer and dryer delivered and installed on December 5th, 2021, I was given a time slot of 12pm -6pm window for delivery on December 5th.
I waited the entire day no one came, no one called. I called Best Buy 3 times that day and was told by Best Buy customer service rep that my order is in transit and that their deliveries are contracted out so there is no way for them to contact the driver to see if they were still coming to deliver and install the items as scheduled. I waited until 8pm on the 5th to give the benefit of the doubt that they would show, NO one showed up.
I called back and was placed on hold then after being told by a representative who sound as if she had no human emotions like a robot, that the order is STILL in transit, when I told her I am no longer at the home due to waiting 2hrs pass the expected delivery time and that I have not yet fully moved in and was only there to wait for the delivery, she placed me on hold then their phone cut off ( what a coincidence). I called right back then was so fortunate to get their automated system saying they were closed for the day. The next day on my lunch break while at work, I called Best Buy again to address the issue, the representative told me that she could reschedule the appointment I told her I could not be back at the property until Friday, she assured me that the appointment was rescheduled for the items to be delivered and installed on Friday December 10th 2021. I said ok, I will be there, all the way Up to the date of the new scheduled delivery and installation date, I received texts and emails from Best Buy confirming my appointment on December 10th with a delivery window from 1:30pm to 5:30pm.
At 11:45am on December 10th, I received a call from the driver saying they were 5 minutes away from my home, I felt relief that finally this will be over BUT no, little did I know this was going to become even worse. The driver came to my door and said "they have me down for delivery but no installation" I said I paid for the installation, he said "I see it here, but it was not scheduled with the delivery and that they were not given the equipment I paid for to install the items. He said they will have to take the items back because they were not equipped to install them that day. I can't explain the frustration I felt. I called Best Buy and once again I got another robot customer service representative who acted as if I had no reason to be upset. I was once again told that the item is showing in transit and that they have no way of changing it in order to reschedule the delivery because the delivery service is through a contract service they have no control over. I asked for a manager, I was told they were all busy and that there was nothing the manager could do that he could not. I asked for my order to be delivered and installed and expressed the frustration I was going through since December 5th with Best Buy.
I was placed on hold for a manager, the representative came back told me that he was going to transfer me to a manager then they hung up on me again (The phone just happens to get disconnected AGAIN). I am still without my washer and dryer and also without an appointment to have it installed and also without my money that I used to purchase the equipment. No resolution, POOR customer service and unreliable delivery service. My experience with Best Buy has been one of my WORSE encounters as a consumer. DON'T expect any real resolutions, the customer service team are like robots, they are outsourced just like their delivery service, therefore you will not get the customer satisfaction that Best Buy promise when they are taking your money in the stores or online. Best Buy has the most Horrible service don't spend your money with them if you don't have to. I wasted time waiting around for something I paid for to be delivered and got so sick with a headache dealing with this issue and their robot customer service reps.”
“Unless you go into the store and directly purchase something, it is a terrible company from which to order online. Customer service by phone is awful. I am as liberal as the next and in support of people working, regardless of color/etc., but it is so difficult at times to understand the person on the other end. Recently, the person on the other end hardly understood me, and I had the sense that he was just going through the motion. Well, the request to have the item shipped to a different address never went through, UPS returned the item to Best Buy, I was refunded, and could not re-purchase the item because it was no longer sold at the ridiculous Black Friday sale price. Then today I got notice that because I (had a busy work week and did not promptly) pick up an item from the store, they also cancelled that purchase (already paid for) and are refunding me. Terrible big-chain company.”
